Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6436 8716
Best Service Ever! After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows. I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE. I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes. Best service ever! June 1, 2014
Exceptional Service! Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement. The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly. I'm glad I made the investment in your product. November 27, 2012
Excellent Service from beginning to end! When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible. From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!! Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately. I will recommend Milgard to everyone I know! November 27, 2012
Polite, thorough, accoutable, proficient I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so. The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass. The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall. Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50° are common here with highs over 105° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed. Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great. August 29, 2012
Great experience! I was really surprised and pleased to see how fast it was to get my windows replaced. There was about a month wait for the windows to be made, but the whole process was very easy. When the crew came out to replace the glass, they were friendly, helpful and fast. I was very impressed. January 27, 2015
Scheduling very poor but service when it finally came good I had to wait five weeks from my call to the day the service technician came struggling all that time with a door that wouldn't slide. This door has been trouble from the start and every time I've called for service the story has been the same--a long wait. I definitely do not feel that I am valued as a customer. January 27, 2015
Amazing! Milgard is always quick to respond to my window needs with professionalism and kindness Living on the Oregon Coast, the windows in my renovated old home take a beatings especially on the south and west sides. Although I have now had my Milgard windows for 16 years, they continue to repair and replace their product as needed quickly and efficiently. So far, they have replaced the mechanics of a casement window and a window latch on a slider as well as the window glass when the seals failed on both a small slider as well as a 4x8 picture window. The service rep on the phone as well as the repair crews are always proficient and never has any repair been questioned or refused. I am definitely a Milgard fan and will sing their praises loud and strong. The three windows of the 18 in my house that are not Milgard for whatever reason, will be replaced with Milgard when their time comes. Thank you many times over! January 27, 2015
Quick and Easy!! The seal was broken in two of my windows. I made arrangements with Milgard to have a tech come to my home. I was under the impression that the tech was coming to survey the window to authorize replacement. But the techs showed up with the replacement windows and installed them immediately. It is wonderful not to go through a hassel to have the windows replaced. I only wish I had been informed that the windows would be installed on this visit so I could remove furniture away from the area the techs needed access to. I will always own Milgard windows because of the quality and replacement policy. The techs that came to my home were professionals! Thank you for the great service. January 27, 2015
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