Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Best Service Ever! After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows. I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE. I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes. Best service ever! June 1, 2014
Exceptional Service! Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement. The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly. I'm glad I made the investment in your product. November 27, 2012
Excellent Service from beginning to end! When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible. From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!! Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately. I will recommend Milgard to everyone I know! November 27, 2012
Polite, thorough, accoutable, proficient I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so. The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass. The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall. Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50° are common here with highs over 105° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed. Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great. August 29, 2012
Excellent service, need further assistance My window had a slight cracked when it arrived, there are also some dents on the aluminum slider frame so my contractor called Milgard to have the issue resolved. The service technician was excellent. Very professional, very efficient and very polite. The job was done quickly. The window glass was replaced but the dents on the frame are still there.....I thought the entire issue will be resolved. I will call customer service soon to resolve the dent issue. November 28, 2014
Excellent service even if tough to schedule While it was difficult to schedule a technician on a day that was convenient, the service tech was prompt, courteous, and replaced the all the spring balancers in my windows free of charge as a warranty repair! November 28, 2014
Window Issues I have been dealing with an issue with a few windows since we moved in. When I finally called you guys to address the problem it could not have gone more smooth. From the girl I talked to on the phone to Kevin being out here everything was great. It took a bit to get someone up to look at it but I totally understand you don't have anyone in the area. I was educated on the issue and he was very knowledgeable. Again I could not have asked for better service. Thanks again to all who helped me. November 28, 2014
Service tech was very professional and window replacement was quick Service tech was very professional and window replacement was quick, even with the window being on the 2nd floor, and not having a second tech to help out. November 28, 2014
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