Best Service Ever!
After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
June 1, 2014
Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement.
The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly.
I'm glad I made the investment in your product.
November 27, 2012
Excellent Service from beginning to end!
When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
November 27, 2012
Polite, thorough, accoutable, proficient
I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so.
The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass.
The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall.
Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50Â° are common here with highs over 105Â° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed.
Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great.
August 29, 2012
Great dealer great Milgard customer service!
Absolutely the best customer service you could hope for!
I am a contractor in the Olympia, Wa. area and have used Milgard windows on my last few projects. I found that Kell-Chuck glass carried the product and have used them exclusively for the last few years. They are fantastic and have exceeded my expectations time and again. On the latest project we used the fiberglass framed windows in a dark bronze finish, they arrived in a timely fashion and look great on the house! One of the upper floor casement windows was damaged in shipping and needed to be changed out after install, not a problem, my rep. Dalora from Kell-Chuck was right on top of things and the Milgard customer service repair guy was there two days later to get things fixed. Truly a great product and a fabulous dealer. From the front counter staff to the manager Kell-Chuck glass and Milgard windows are a great combination!
September 16, 2014
The install was perfect, quick and easy. I am very impressed and would do it again if I had too.
The install was perfect, quick and easy. I am very impressed and would do it again if I had too. Nice work Milgard!
September 16, 2014
Professional, friendly staff, but wait time and order correctness could improve
I appreciate the warranty on my Milgard windows, and I've made claims five times. It usually takes 6 - 8 weeks from the time I file a claim until new windows are installed. The last claim was because three of my windows had broken seals. When the tech came to install the replacements, all of the windows were made with the wrong grid style. The tech was professional and very apologetic. However, it's hard for me to take off work so I was disappointed that the repair needed to be rescheduled.
September 15, 2014
Work completed quickly and satisfactorily.
The technician arrived about a 1/2 hour before the scheduled time frame we were given. He replaced the faulty window in less than a half hour and did a fine job. Have always been satisfied with service work completed by Milgard.
September 15, 2014