Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5994 8133
Best Service Ever! After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows. I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE. I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes. Best service ever! June 1, 2014
Exceptional Service! Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement. The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly. I'm glad I made the investment in your product. November 27, 2012
Excellent Service from beginning to end! When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible. From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!! Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately. I will recommend Milgard to everyone I know! November 27, 2012
Polite, thorough, accoutable, proficient I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so. The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass. The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall. Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50° are common here with highs over 105° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed. Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great. August 29, 2012
A window repair. I'm not very happy. I've been waiting for a month for my window replacement, which I've already paid for. I was told via email a date on which the repair technician would come. They showed up a day later with out any Notification. The technician was not the friendliest and some what rude. Only to find out the made was to small. I have yet to hear back from them on when I can expect my broken window fix. Is this how you do Business? November 22, 2014
Lifetime warranty may take a lifetime to get fixed. We had two issues - a stuck window on a double hung and a crank came off an awning window. Both needed replacement parts. THAT service call was great. Tech was able to diagnose the issue and said he'd order the parts.... The first time i stayed home from work for the appt, I got a call that morning saying the parts didn't make the truck, and I'd be rescheduled. I wasn't. So after a month I called to schedule the appt for the fix, which required another month to get. I wasn't able to keep that appointment due to work reasons, but the office advised they had a special Sat open as i'd need two techs, and that date worked out great. Very appreciative of the Sat option! The techs came and...they only had one of the 2 parts. The double hung part wasn't needed he said. Just silicon. No..i think there is a part that was supposed to be ordered.....Silicon didn't fix the issue so the 2nd tech looked at it. yup. part needs to be ordered. Apparently it wasn't. Now once again I will wait for someone to call and set up an appointment.....Hopefully by summer the window will be fixed. November 22, 2014
Great customer service and warranty. our home is 20 + years old. Had a leak in one of our large family room windows. No problem, set an appointment. Milgard service rep showed up, window was replaced. Just that simple. Excellent customer service and warranty follow through. November 22, 2014
Replaced window lites damaged by condensation From the scheduling of the initial call to the tech performing the repairs, Milgard exceeded all my expectations. Very satisfied. November 22, 2014
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