At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!
Milgard Service
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Exceptional Service!
Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement.
The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly.
I'm glad I made the investment in your product.
November 27, 2012
Excellent Service from beginning to end!
When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
November 27, 2012
Polite, thorough, accoutable, proficient
I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so.
The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass.
The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall.
Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50° are common here with highs over 105° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed.
Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great.
August 29, 2012
Milgard really did a excellent job!
A new townhome development was built in 2006 using Milgard windows. When the owner decided to put the until on the market in April, I noticed that two of the windows in the master bedroom the seal had failed and the windows were cloudy. THe owner of the unit lives out of state and Called Milgard and they sent out a technician right away. The technician confirmed that the seals were in deed broken but also noticed another small window that had a broken seal as well, one that I didn't notice. Within two weeks all three windows were replaced. That's a great job at providing service
May 21, 2013
Very fast and professional
From my call to the lady taking my order to the installation of the replacement windows was very cordial and professional. I wish all companies were this way!!
May 21, 2013
On-time, efficient, expert knowledge
They explained the procedure then quickly and carefully removed the failing windows with new ones. I was impressed with their skills.
May 21, 2013
Excellent customer sevices
This is the second time I need Milgard service. They are always prompt in their response, professional, and provide immediate resolution. Excellent job.
May 21, 2013
One false start, but otherwise excellent
This was a replacement of a window with a seal that went bad after about 10 years. The process seemed perfect and extremely easy until the tech arrived with the wrong window. They quickly fixed that and in about 1 week sent out the correct window. Installation was very quick and professional. The replacement window looks great (as does our restored ocean view through it!).
May 20, 2013
