At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!
Milgard Service
2002
2783
Exceptional Service!
Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement.
The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly.
I'm glad I made the investment in your product.
November 27, 2012
Excellent Service from beginning to end!
When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
November 27, 2012
Polite, thorough, accoutable, proficient
I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so.
The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass.
The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall.
Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50° are common here with highs over 105° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed.
Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great.
August 29, 2012
Service rep and work were both great
The serviceman was quick, efficient, courteous and takes care not to make or leave any extra mess. Very nice and very professional serviceman. I knew he had a long drive still ahead of him but even with that he took time to answer questions and show he cared about the product and service they provided
June 18, 2013
Expedient service repair!
Milgard's replacement of a 24 year old window pane (that had lost its seal after all these years but was still under warranty as we are the original homeowners) was very prompt and professional. They arrived during the time frame that they had stated and it was replaced in a matter of minutes. We have 32 Milgard windows in our home, so it failing after this amount of time says a lot about the quality of their products. They last and they stand behind their warranty!
About the only thing that we could take issue with would be that the contruction of the replacement window had changed from the original due to design changes over the years. I guess that we have to get used to looking at the difference when I wash the windows every so often or when looking through them from our back porch seating area as two large, identical windows sit side by side. The replacement window lacks a 3/4" metal band edge surround between the panes of glass.
June 18, 2013
Great in-home Service Tech!
And the Service Rep was wonderful, worked to get a quick appointment after an initial error in the dimensions and the first window didn't fit! THANKS!!!
June 18, 2013
I couldn't be happier
I've owned Milgard windows in my home for a little over 10 years. During the last year or so, several out of many, began to get water vapor between the two panes of glass. I called Milgard to see what I could do about it and they responded immediately setting up an appointment to resolve the issue. In just three weeks, I had new windows to replace the old failed ones. Yes, their lifetime warranty really is valid. I am ecstatic. I'm getting ready to build a second home and I had been considering another manufacturer for windows. After this experience with Milgard, however, I wouldn't consider putting anything else but Milgard windows in my home. Thanks Milgard.
June 18, 2013
Excellent service!
We had two windows that were condensating and were expecting someone to come to our home and "check" the windows. We pleasantly surprised when our service tech showed up right on time and had the replacement windows with him. He was most professional, polite and friendly. Thank you for such excellent service!
June 18, 2013
