Best Service Ever!
After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
June 1, 2014
Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement.
The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly.
I'm glad I made the investment in your product.
November 27, 2012
Excellent Service from beginning to end!
When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
November 27, 2012
Polite, thorough, accoutable, proficient
I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so.
The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass.
The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall.
Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50Â° are common here with highs over 105Â° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed.
Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great.
August 29, 2012
A great help
A service technician from Milgard came to my home to check 3 windows that had failed. While here he found 2 others. They ended up replacing 2-20 yrs old windows and 3-12 yrs old windows." Lifetime Guarantee" Great!
August 18, 2014
Quick and easy installation of replacement window!
August 18, 2014
True to their promise!
We have had Milgard windows in our dining nook addition for over 15 years. I recently called Milgard for servicing of two windows--one was stuck and the other not staying up all the way. Before the technician came, I noted that the wall housing the two problem windows had sagged a bit (our house is on serpentine soil and we have to have it leveled every now and again) so that the two window frames were no longer exactly 'square'. I really didn't think that Milgard would be able to correct the window situation. However, technician Manuel, who arrived exactly on time, managed to perform his magic so that both windows now work perfectly, in spite of the 'not square' situation. We still need to have the house leveled, but Milgard's service exceeded our expectations!
August 18, 2014
Excellent replacement service.
It took almost 2 months to get the replacement service arranged (4 slider panes), but once scheduled, the service was professional and fast. And, the new panes look great.
August 17, 2014