Best Service Ever!
After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
June 1, 2014
Thanks Milgard. I was surprised at how easy it was to schedule online for service; and when someone called to follow up on my request for a window replacement.
The technician arrived on time as scheduled and even waited since I was running a little late. He was quick, thourough, and friendly.
I'm glad I made the investment in your product.
November 27, 2012
Excellent Service from beginning to end!
When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
November 27, 2012
Polite, thorough, accoutable, proficient
I built my home 21 years ago with Milgard windows, in part because of the lifetime guarantee. The local distributor at that time was a crooked incompetent. I had ordered low-e glass and she delivered clear. It ruined my hardwood floors and blinds. One would think I had a bone to pick with Milgard, but not so.
The windows themselves have shown to be rugged and reliable. I contacted the factory when some of them began to show condensate and this is where the good news begins. My warranty claims were never questioned. I told the factory rep of my problems with the original vendor and Milgard warranty service treated me very well toward a whole-house upgrade to tempered and annealed SunCote Max glass.
The delivery was timely. The crew was very polite and professional. They were a joy to work with. They replaced some twenty windows in but a single day, some of which were quite large high-up on a two-story wall.
Milgard product quality has shown to be as good as this engineer could reasonably expect. Although some of the seals did break down, realize that daily temperature swings of 50Â° are common here with highs over 105Â° much of the summer. Even after 20 years, the fiber seals and elastomers perform almost as new (I note that the slider trucks have improved considerably as was needed). No complaints. Even so, they have stood behind that guarantee, with an upgrade that leaves my windows better than the day they were originally installed.
Now that Internet customer reviews are quick and easy to offer to the people who need to hear them, hopefully the vendor/distribution problems have been conquered and a good company posses the wherewithal to become great.
August 29, 2012
Our intemiedary service was really poor
- We Had requested handle to be customized And ended up not being possible. We got the info once our new door was inserted to our house wall.
- A window was installed already Broken
- the molding around our sliding doors has been cut wrong And the intermediary is not willing to finish the work as he thinks it looks good. We will need to Buy more of it figuring the ref And having another Company do the work
- we have window frames, handles, And some vinyl in general that is damaged ever since first day. Not being clean And soft And lean as the brand name of Milgard would have let us think.
- our main sliding door opening is hard, its screen opening is really hard as well. We do not know if this is because of the material or because of the way it was inserted by service provider. Our old window worked better and was 50 years old...
We are really desappointed And would lot recommend your brand And mostly our service provided to anyone as is. None of our quality expectations were met unfortunately.
September 14, 2014
Response to my initial contact was little delayed. But once the contact has been established, it was all very fast, professional and excellent service.
The service rep over the phone is knowledgeble and prompt. In house service tech is very professional.
Overall an excellent experience and satisfied.
September 13, 2014
Another Top Notch Service Visit!
I was once again impressed with the Milgard service tech punctuality. The techs are always prompt, friendly and efficient - truly a pleasure to do business with! Our Milgard windows were one of the best purchases we made for our home. Thanks for the fantastic service!!!
September 13, 2014
One of the men who came out to replace the door has worked for Milgard for over 20 years. They had to place the grids inside and out, meticulous work. This is usually done at the factory.The two men worked diligently for 3 hours, left everything clean and were very pleasant to deal with.
September 13, 2014