Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Milgard os the best! I love Milgard. Anytime I have had any issues with my windows I have had nothing but prompt excellent service. From installation until today, It has now been 10 years! Everyone I have dealt with has been friendly and professional. I definitely feel confident recommending Milgard for any window needs! Thank you always, Cheri Haft West Hills, CA October 31, 2014
Excellent Service Thanks for the great service and quick response to our problem. October 31, 2014
rewarding!!! Finally after three (3) service requests I got a phone call back from a representative from your company. Once this happened and was told what I needed to supply (numbers inside of window panel) it was determined that this panel had a full warrantee. The repesentative gave me options dates of when the service tech could replace the panel and was give a very resonable time frame of when he would be at my home. The service tech arrived within one half hour of his time fram and had the job completed in about one half hours time. I am very pleased with the out come and the service technicians abilities, thank you Victor Villagomez ! October 31, 2014
Great Service Experience! My new sliding French door arrived with one of the doors rubbing. So, immediately opened a service ticket. All the Milgard representatives were professional in the whole service process. Also, the technicians were awesome...they really cared to make the situation right! October 30, 2014
Fixing my double hung window boo boo I did a dumb thing taking out the bottom half of a double hung MIlgard Woodclad window, then pushing the "shoes" to the bottom of the track. (Don't do this. You can't get the window back in without knowing how to raise the "shoes.") Although we waited a month for a Milgard Service appointment, the service techs were on time on the appointment day and fixed the problem in less than 10 minutes. They even shared with me the trick of how to raise the shoes should I ever do something this foolish again. Thanks Milgard techs for your quick fix and helpful hints for this do-it-yourselfer. October 30, 2014
Outstanding Service The gentlemen that showed up (on time) were fantastic. Identified the problem and fixed it promptly. A rare occurrence these days. October 30, 2014
Great Service! I am VERY pleased with Milgard, in 14 years I had to have only 3 windows replaced. 2 in bathrooms, where the moisture is huge... Today, the two young men were very pleasant and professionally. Slipped on their 'over the shoes' protectors before I could ask!!! Very polite and came on time and were done quickly. Thank you, you all get 5 STARS! October 30, 2014
Technicians were fantastic! Love your products. We are sold on your products and continue to be impressed by your response to warranty issues. The technicians you employ are a credit to your company and reflect the quality of your products. We highly recommend your product. October 30, 2014
Excellant windows and service I was contacted right away by a service rep on the request that I posted from there web site. I was provided a date for the technician to show at my house and they contacted me prior to arrival. As soon as they saw the issue they corrected it right away. The Milgard warranty and that they stand by their product as amazing. These windows and patio door was installed over 10 years ago and they still are serviced at no charge. That is hard to beat. October 30, 2014
Excellent service This couldn't have gone better! Professionalism at it's best. The tech was great, the response was great, what else can I say! I'm glad I have Milgard windows. October 30, 2014
Problem Solved After Long Wait The positive: Service tech was very professional and quickly took care of the issue. The Negative: I called on 31 Jul to request help but the first available appointment was 9 Sep. I think waiting 40 days to have a service tech come out would be considered "poor" by any reasonable measure. October 30, 2014
Great once made contact on the phone. Had a problem with two single hung classic vinyl windows, and attempted to coordinate a repair service call using the on line form. I found the form was inadequate for relating the specific problems I was having with my windows, but reported what it allowed. I did not get any confirmation that my request for service had been received or schedule information, so believed the on line process was futile. I called 1800MILGARD and was connected to service rep. (think her name is Theresa) and learned service was scheduled and I was able to provide more information on service needs. Theresa was very helpful. Mark, the technician, did a great job fixing the windows and was a true professional. Once past the on line process, the rest was excellent. October 30, 2014
service was great Service tech was very friendly and did a great job removing and replacing the glass. While cleaning the glass he noticed that the glass had a defective spot between the glass panes. He then said that he would have to Order another glass pane and would be back to replace it as soon as possible. He was very professional about everything I was very pleased with the service. October 29, 2014
Milgard has a great warranty Overall we are very satisfied with the Milgard service. You can't beat the lifetime warranty, we've lived in our for 18 years and the handles and locking mechanism wore out and one glass panel started to get condensation between the glass and they replaced the handles, locks and glass no problem. How great is that! October 29, 2014
Great service Thank you for the excellent service. All our window problems were taken care of quickly. Paul & Jackie Dennis October 29, 2014
Top shelf service! Quality product. Quality and over-the-top friendly, professional service. Milgard is the way to go. October 29, 2014
Milgard provided extremely professional service! The process for requesting services was extremely easy to use. Response time was great. Thank you. October 29, 2014
Rudy dd an excellent job Rudy was very experienced and completed the work perfectly. He was clean and neat and very polite. October 29, 2014
Overall great customer service. The response time from the day I reported the situation to the day it was repaired was a bit long, well over a month. However, it was not deemed an emergency and did not adversely affect the structure or cause any personal inconvenience. I appreciated the automated phone call a few days prior as a reminder, and the call from the service tech the day of the service. The tech knew exactly how to fix the problem and resolved the issue within an impressive time frame. Attention was given to cleaning all surfaces of the repaired window and adjacent areas of contact during the process. I anticipate continuing to support Milgard. Thanks y'all. Well done. October 28, 2014
Very happy with the service of your technician. The service tech was on time and reparis completed in 30 minutes. He replaced the glass in a window with a broken seal and fix the melted plastic track on our sliding screen door. The fix was quick, however, I had to wait 2 1/2 months to get an appointment for someone to come out and could not close the door the entire summer. Looking forward to using the door next summer. October 28, 2014
Warrenty nightmare We bought a house with Milgard windows. the warrant would expire with the previous owner. we found several windows needing attention so the previous owners made arrangements to have the windows fixed. the soonest the windows could be fixed was two months after we moved into the house. then when they came to fix them they had the wrong windows. So now we have had to wait another two months to get them fixed. this seems wrong to me....what good is a warrant if you have to wait so long to get them fixed. the one window they did fix is great. I just wish they were a little more responsive to fixing the issues as they are in trying to get you to buy the product. October 28, 2014
Outstanding Company to do business with. From the very first contact we made to inquire about our problem, to today's visit by your warranty technician, we have been absolutely amazed and impressed with your "customer relations policy." It is so refreshing to do business with a company that "Walks their talk" and stands so proudly behind their product. Just sign us "Pleased and appreciative!" October 28, 2014
In-home Service Tech was professional and informative The In-home Service Tech worked quickly to replace our damaged window. Furthermore, he answered our questions to our satisfaction concerning the performance of the other windows. We are extremely happy with the quality of Milgard Windows and Doors. October 28, 2014
Excellent Warranty Outstanding Service The repair crew worked carefully, expertly and quickly. They were polite and friendly as well. October 28, 2014
Service repair individual took care of our window Not only is Milgard a great product but the customer service and repair person did a great job. He even cleaned up after. Happy camper at this end. Thanks, Warren October 28, 2014
the service was outstanding. The repairman was timely, quick, fixed the problem, explained what happened and was very nice. October 28, 2014
Excellent work. The technician did an incredible job, efficient & professional. October 28, 2014
Great service I have had my home for over 13 years now and a few Milgard windows needed to be replaced. The techs that came to my place were very professional and took care of two windows in less than 45 minutes. October 28, 2014
Came the first time wo the correct glass, unable to fix broken glass. After the correct glass was available, the Tech did a great job, was on time, was courteous, was a great professonal. October 28, 2014
Milgard is terrific We are the original owners and 18 years later they still fix are faulty windows under warranty. The service technician arrived a bit early and was done quickly, and even lubricated the sliding glass door lock. I love the customer service. October 27, 2014
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