Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5456 7399
Courteous and professional The Milgard representatives with whom we dealt via email and in person were responsive and efficient. Appropriate questions were asked via email and answers acknowledged in a timely manner. The service technicians on site were professional and friendly. They accomplished their work efficiently, answered questions about the process, and cleaned up afterwards. The entire experience working with Milgard staff is what all customer service should be like! August 12, 2014
Excellent warranty service Often when a repair is covered by warranty, companies will come up with reasons why it should not be covered. This was NOT the case with Milgard. The windows were replaced with no questions asked. The rep who came to our home was excellent. It was a hot day but he worked quickly and accurately and finished the job in a professional manner. Great service. The only minor problem we had was that it seemed to take quite a long time from the initial phone call until completion of the job. August 12, 2014
Very pleased I am very pleased with the response and the service that i received. The 2 gentlemen who came to my house were very polite and really talked to me about my issue with my sliding door. I appreciate them taking the time to discuss the issue and i felt they really cared about my satisfaction. The Lead Tech wanted to make sure that I was completely satisfied and asked me a few times. Again the 2 Technicians were very pleasant and really nice to work with. I appreciated their efforts and work. Thank you,, August 12, 2014
Great service. Friendly and profession in home service tech. Who shook my hand as he arrived and when he left. It took him barely 10 minutes to replace my window! August 11, 2014
Extremely slow service, great windows and warranty! We had to call Milgaard out to our home because of some broken window seals that had led to damage on the windows. Their warranty is fantastic because the home is more than 10 years old and we had no issues with them whatsoever in regards to replacing the windows free of charge. However, after we first initiated contact to Milgaard until the windows finally were replaced it took more than two months and we had to contact them several times to get them to set up an appointment to come out and take a look at the windows and later on also to get them to confirm when the windows would be installed. So that was kind of disappointing! The window installers were professional and worked well! August 11, 2014
Reliably excellent service We knew Milgard products were fantastic, but the customer service that backs them up is every bit as good. We know that no matter what, our windows will be taken care of. August 11, 2014
Leaves me wishing my whole house had been built by Milgard. I live at the end of nowhere. In a inhospitable climate. This company has been so easy to work with, so prompt, so accommodating, I am delighted and amazed....again and again. August 11, 2014
This coordination was poor. The technician was good. This was warranty service. I had to follow up with the service rep multiple times to find out what information was needed, whether she got my information and if/when something would be scheduled. When the repair guy showed up he only had 1 of the 3 replacement windows. His work order did not include the other two windows, which were never ordered according to him. We had to wait another week before we could get the missing windows installed. I rate overall Fair only because the technician was professional, did a good job and was apologetic for the mistake. August 11, 2014
The service was great We are getting ready to sell our house and had one window that could not close. The tech came out and fixed it perfectly. The warranty was great and we will be sure to buy Milgard windows at our next house. Thanks Eric B Castro Valley, CA August 11, 2014
Exceptional service from Milgard! Why anyone would purchase windows or doors from anyone other than Milgard is beyond me! My patio door I purchased 17 years ago came off track. Todd was here promptly this morning and upgraded the track and was done in 10 minutes! I will never purchase a window or door from anyone other than Milgard. When they say they guarantee for the life of your product, they mean it! August 11, 2014
Problems Appointment was scheduled from 2-4pm. Tech called at 3:30, said he'd be there an half and hour and showed up at 5:00. There were 3 items on our service order. Tech repaired the loose mullion however, he did not come with the part to replace the window latch, and found he wasn't able to see clearly the faulty seal on the French doors. He said he'd mail the latch to us so we could put it on ourselves, and did what he could on the seal, but we are to call again if it didn't solve the problem. This was not a satisfactory service call. August 11, 2014
excellent service I made the appointment online which was very easy to do. The technician was on time and completed the repair promptly. I am very happy with my Milgard windows and doors. Thank you. August 11, 2014
What a warranty! The warranty on these windows is fantastic. After 23 years of use we had one window starting to fog up. Your rep looked at it and immediately ordered a replacement. At the same time we realized the vinyl around one of our 3 skylights was starting to crack. All three were replaced. We were treated extremely well. Thank you Milgard. August 11, 2014
Excellent Service Tech experience We were emailed earlier that a service tech would be available on Sat the 10th and that we would be emailed 2 days before the 10th with time frame and service tech info......The 2 day advance email info was not sent/received (as done with first window replacement). Because we were not contacted we assumed the replacement would not take place, so we were not home. The Service Tech arrived, no one was home, but instead of leaving, he took the iniative to contact us, waited (approx 10 minutes) for our return and replaced our window. Outstanding, professional friendly service. Might want to review why 2 day advance email did not go out...other than that minor hiccup....we are very satisfied with Milgard. August 11, 2014
Professional all the way Had leaking glass panes. Called Milgard and got to talk to someone! They set up an appointment to check the suspect windows. Notified me 2 days prior with time window of 2 hours. Was contacted by agent prior to his arrival. He checked all the windows, and measured those that needed replacement. Was notified a few days later that replacement panes were ready with a scheduled date of install. Tech called ahead and gave me his arrival time. Replaced all 4 bad panes. Quick and professional! August 10, 2014
Satisfied Customer While we appreciated the quality of the repair. There was a lag in confirming an appt time window. We had to call back to call center to confirm the time and date!! August 10, 2014
Excellent Service!!! Friendly, efficient service technicians -- and on time. Very pleased with my whole service experience - request, processing, scheduling, and repair. Service technicians were right on time, professional, friendly, and quick. Milgard stands behind their products, which is how I judge a company! August 9, 2014
Excellent service The scheduling took longer than I anticipated. But the repair work was on time. I am satisfied with the quality of workmanship. Will recommend my friends in future. August 9, 2014
Very pleased with the service. The installers were very courteous, professional and knowledgeable. They also inspected other windows to make sure they didn't have the same issue as the ones I originally called about. Very pleased with their responses. August 9, 2014
Made A Cloudy Day Very Sunny In The End All the crews that came were very professional and stepped up each time another barrier was presented. Part distribution to Service Crews should have been better. August 8, 2014
Conscientious and determined to solve problems. This was a 2nd call for several single hung windows that were not functioning. Following the first call, the windows were working fine, for 1-2 days, then not at all so this time he really took the time to check and double check them after they were fixed. I appreciated that he spent the time to be sure they were going to remain operating properly. August 8, 2014
Excellent service overall great experience.Thank You Excellent service and overall great experience Thank You August 8, 2014
Good Service Milgard does what they say. They stand behind their product and they repair problems without hesitation. I've had two service calls in the 8 years that I've owned my home and both times the problems were address to my complete satisfaction. August 8, 2014
top notch service The service was on time with advance notice.workers were clean,(we asked for shoes to be removed) because of new carpet.workers answered all questions.and were professional and quick. August 8, 2014
Your service was excellent, now my windows work perfectly... now I'm more sold on Milgard and will share my experience with friends Your service tech was prompt, professional, and friendly even though I was bugging him about window care and other questions. He acted like a true professional answering my questions and addressing our window issues with obvious skill and experience. Thank you for taking good care of us. We are now big fans and Milgard believers. August 8, 2014
Quick fix and a great tip to keep my windows "healthy"! I had a window "elbow" that was broken, leaving me unable to close the window. It took 3 weeks to get a Milgard service man out to repair it. The service guy was great. He discovered it was only a clip that held one part of the "elbow" together that was missing. He quickly put a new clip on and voila it was fixed. It took all of about 10 minutes! He then told me to be sure to lock the windows every time I closed them to keep the frame in alignment. I had not always been doing that, but now I am. Great service guy and he went the extra mile to give me a tip to keep my window frames in good shape. It went so quickly I didn't get his name! Well worth the wait to get the window fixed. August 8, 2014
The service was great The In-Home Service Tech was fast, efficient, courteous and left work area clean. August 8, 2014
Absolutely great work! Awesome service, professional, quick and great results -- thank you! Don and Julie August 8, 2014
Great service on the phone and at our home. Cherie G. helped set up the appointment and answered my questions. Very professional and upbeat to work with. Edgar replaced the windows quickly and neatly- thanks very much! August 8, 2014
Excellent service from start to finish The customer service rep was great and determined what was needed very quickly and scheduled a service call. The Service Rep arrived on schedule and was completely prepared with all materials and did an excellent job on the window replacement. Couldn't be more pleased. August 8, 2014
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