Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Carlos did a great job I didn't know what to expect but was pleasantly surprised when Carlos upgraded all the windows and repaired the sliding glass door. He was very professional and had a great personality. I would recommend this service. October 3, 2013
Never heard back from Cherie Gonzales regarding our problem We bought Milgard windows when we built our home in 1989. We have had excellent customer service ever since until now. We first contacted the Milgard rep. on Sept. 23rd 2013 regarding some latches for our windows. She wasn't familiar with the windows we have, so I offered to send pictures of the windows and the latches which I sent that day. We didn't hear anything back from her, so on the 25th we called, left a message and also sent an email. I thought that Milgard had been sold to someone else and just didn't care about the original lifetime guarantee anymore. We gave up trying to contact anyone after that. We have been one of Milgards biggest boosters in the past. It's always been great windows, and great customer service until now. October 3, 2013
Service was friendly and professional! Friendly, fast, professional, and on-time would describe our service. We love that Milgard backs there product. October 3, 2013
Service and ability to resolve customer concerns have been poor. I initially contacted Milgard to order replacement screens for my windows....this was back in June. I have yet to place an order for new screens. Response time for Milgard to return calls and e-mails are either slow or nonexistant. October 3, 2013
Service was great. IAfter 6 years, I developed a problem with condensation forming between the dual panes of 2 windows. I expected a hassle when I called and requested they honor the warranty. Instead I was greeted by a friendly voice who couldn't have been more accomodating. She told me what to expect and set up an appointment. I was extremely impressed by the prompt and friendly professionalism of all the employees that was involved. I would highly recomend Milguard windows. Not only are the windows excellent quality and have saved us with heating and cooling costs but the company stands behind their product. October 3, 2013
Great service! The Milgard technician arrived during the time specified. He was dressed professionally; Introduced himself. I showed him the problem on our sliding door and he cofidently told me that he could fix it. He completed the job in less than 15 mins and told me if there were future problems that Milgard would stand behind any future work/products. October 3, 2013
Thank you for great customer service! John, the technician and installer, was professional, polite, and punctual. He explained what he was doing, how the old windows would be removed, and the process for correctly installing the new windows. I'm very pleased with Milgard's products and service. Thank you! October 3, 2013
This might be the smoothest and seamless service that I've experience. Thanks to Tanya Seward the scheduler and to Irakli This might be the smoothest and seamless service that I've experience. Thanks to Tanya Seward the scheduler and to Irakli Oniashvili the installer Great Job! October 3, 2013
Service was quick an efficient. Service Tech was knowledgable about the system and quickly diagnosed the cause of the problem. At one point, it looked as if the repair would need to be delayed for the lack if a part which had apparently gone missing when the balance rod came loose. However after a closer examination of the area, it was located and the repair completed. Most techs would have immediately delayed the repair until a new part could be obtained. October 3, 2013
Excellent service! The warranty service was easilt scheduled via the phone. The service tech arrived on time and quickly completed the work in a very professional manner October 3, 2013
excellent We were very pleased with Mark the Milgard rep who worked on our windows. He was very professional and did a great job. Thank you Mailgard October 2, 2013
Prompt and efficient service I was surprised that the window design allowed the insulated glass unit to be replaced so easily. The technician was on time, polite, responsive to questions, and pleasant to deal with. Milgard now has a new fan -- me. October 2, 2013
Excellent Service We had multiple windows that were near impossible to open and our seal in our sliding glass door was broken. The response and service were excellent, especially for a warranty service. Very professional. October 2, 2013
This is a review of installation of Milgard replacement glass Milgard technician was prompt and very efficient installing the replacement glass in to the existing frame. My wife was the one here at the time and was surprised at how little time it took to accomplish this task. Thanks for the excellent service. October 2, 2013
I wish to commend your employee Dean Hubbard I am retired from a career in residential construction with over 50 years experience in all aspects of the trade. I always strove for excellence in my work, and am well aware how rare excellent work is in this field--especially today. I am so pleased that Mr. Hubbard is our area's technician. It was quickly plain to see that Mr. Hubbard strives for excellence in his work as well. Mr. Hubbard's expertise, commitment, and ability to problem solve complex issues was on display throughout his service call on our Ultra outswing French door problems today. I hope you realize that you have a real treasure in Mr. Hubbard. When I was in business I stole a number of highly skilled people like Mr. Hubbard from businesses that did not appreciate them, or take care of them. I wish to formally commend Mr. Hubbard for his skill, expertise, and his commitment to excellence. I couldn't be more pleased with the result. October 2, 2013
WINDOW Replacement Great service. Fixed the problem. No mess or dust at all. Glad i had this brand of windows that offers this replacement service. October 2, 2013
Exceptional services and warranties. Would use them again anytime! Milgard warranty & services have been exceptional every time we have called them. We feel they have gone above and beyond the normal quality of service which has made our lives less stressful. Their warranty is amazing. We would purchase Milgard windows for any future home. We have never had one complaint about their service people, even in our home they have been 100% professional. Thank you Milgard! October 2, 2013
service was prompt and excellent All levels of service were prompt and proffessional October 2, 2013
Damaged window replaced We ordered three windows but one of them arrived damaged in shipment. A representative from the company came out within one day to assess the damage and we were assured the window frame could be installed so as not to impede the completion of our project. The actual window was replaced within three weeks to our satisfaction. The windows work beautifully now. I was however disappointed that the inside space between the screen and window is large and the space on the outer area is so small that my blinds now hang outside of the window frame. This design should be changed unless the mechanism needs this room inside the framework to function. October 2, 2013
Service was fair. The tech Mark knew windows but was lacking cleanup and care for the carpet and hardwood floors. The service techs have always worn shoe covers when working in our home to be sure to minimize damage to the floor or carpet. Mark left the window sills dirty upstairs and also the area around the sliding glass door that he replaced. I do all the work on my home so I'm aware of what is needed for a 100% job. October 2, 2013
very reliable service always on time,and they keep you informed on the required fixes,very happy with milgard service. October 1, 2013
Stellar Service!! Right from the very start Milgard was professional and every employee from the phone rep to the Rep that came to the house was and showed, performed STELLAR SERVICE.. Thank you so very much. Mr. & Mrs. Timm October 1, 2013
Service was EXCELLENT! The service from the phone representative, online communication, to the in home service Rep was outstanding. If I ever have to replace or buy new windows or doors, Milguard will be the only option. Outstanding company to buy from! October 1, 2013
Panes are pain free Milgard is great company in that if you are the original owner, they will replace panes where the gas has leaked. The service tech was right on time and he took less than 20 minutes to replace the pane. Great job and I appreciate the company and service. October 1, 2013
This service was outstanding The technicians were well trained, courteous, on time and knowledgeable. It was a great experience all around. The product is excellent. October 1, 2013
Thank you Replaced window that lost it's seal. Profession servcice October 1, 2013
Warranty Work I bought the windows in my house when I remodeled it in 1988. Never had a bit of problem with any of them until one showed midew or spotting of some other type in one of the thermal panes. That was in late 2013. Great track record. Service personnel on the phone and the technician who made the replacement repair were some of the most professional and attentive I have ever worked with. 100% warranty replacement. Very nice. Certainly will recommend to others or purchase myself -- Milgard windows in the future. October 1, 2013
What a wonderful company!!! I am so impressed with your customer service, too bad others can't copy you. Our country needs more like Milgard. Everyone I spoke to couldn't have been nicer, efficient and professional. Your employees must be happy to work for such a caring company. October 1, 2013
Thank god for these windows...love Milgard! STOP do not pass go and don't buy windows from anyone else! LIFETIME WARRANTY need I say more? If anything happens they fix it, no hassle, no forms, no denials....it's just replaced! I have a house full of Milgard windows and 13 yrs later if I have a problem as I did this week, they sent me a new window and that window must be an 8 foot picture window, it's huge. It now brand new and once again let me say I LOVE MILGARD WINDOWS, don't waste your money with anyone else. Enough said :) October 1, 2013
Outstanding Service Our experience with Milgard was 1st class from start to finish. We received a quick response to our initial claim. Then follow-up to get the window replacement scheduled. The technicians were excellent. They replaced the window with the failed seal, cleaned it and the one next to it. The also resolved issues with opening and closing of several other windows. We love our Milgard Windows and have for the ten years we have been in our house. We now know that Milgard completely backs their lifetime warranty. October 1, 2013
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