Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6414 8681
Excellent Tech was friendly, knowledgeable, and got the job done faster and better than we thought possible. November 13, 2013
Service could not be better! One side of our house gets mountain rain, wind and sleet in the winter and pounding sun in the summer. Over the years, 3 windows have needed replacement. All it takes is a call to Milgard and they schedule it, no questions asked, and no charge. They have a record of the windows in my house so they don't need any measurements or anything else other than which window it is that needs replacement. Great work and very nice techs in each case. November 13, 2013
Perfect Service! I had five windows replaced- it took one hour. Our service representative was on time, efficient and polite. I am so happy to have windows with a lifetime guarantee. What a great investment in our home! November 13, 2013
The gentleman who did the service this time was really great! He was on time and very friendly as well as very helpful. Not only did the Tech know exactly what was wrong, he fixed the problem, he took a look at our other windows and offered to notify the Company regarding regarding one of them for us. November 13, 2013
Homeowner with Sliding Door/Warranty Issues I started the repair process at Milgard online which I believe to be useful and helpful to initiate the repair process. After I submitted the information online, it took about two weeks before I heard from Milgard and the tech on the phone was very helpful and scheduled a day for the repair person to come out. When the repair person came out, he looked at all the problems and began to perform the work. After an hour of doing some of the repairs he informed me that he checked back with Milgard and stated I did not have any warranty because I am not the original homeowner who installed the windows and doors. He said there was no charge for the repairs up to this point but the sliding door repairs would require payment. I asked him why that wasn't brought to my attention when I was called and he informed me that there is a new policy or software that tracks repairs and so it sounds like I was scheduled during this transition process. I don't feel that a lifetime warranty is worth anything especially if you live in a custom built home where it only applies to the original purchaser of the windows or doors. The other thing that is very surprising is my Milgard windows and doors are only 10 years old and about 3 of the 5 sliding doors in my house are hard to open and close. I've had similar manufactured sliding doors in other homes that were 25 years old and operated without issue. I would not recommend Milgard to anyone considering how the doors operate after 10 years and the fact that "lifetime" warranties are non transferable. Milgard makes a lot of references to "lifetime" warranties, but it really should be just a "warranty." I welcome a response to my situation. November 13, 2013
Very prompt and professional. Have had Milgard out twice for different problems. Very professional and thorough. Glad that Milgard windows were installed. November 13, 2013
The service from Milgard is exceptional in every aspect...from the beautiful windows to the lifetime service which I have required twice in 19 years. When I remodeled in 1994 and had new windows installed...Milgard was recommended because of their lifetime warranty which I have only required twice in 19 years. Over the years, I have recommended to friends and neighbors to consider Milgard when installing new windows because of the service they provide to customers. Thank you once again for the exceptional service. November 13, 2013
Professional personnel, prompt service and overall great company! Scott was especially great, prompt, called ahead of appointment and very through, making sure all items were taken care of. Kathy followed up and made sure initially that our appointment was taken care of. Thanks, Milgard! Joyce and Wes Jay November 13, 2013
Excellent service and product. My broken Tuscany Mligard window was replaced without cost or hassle. The scheduling and the technician were professional and friendly. I love it when that happens! November 13, 2013
This was the best service ever!!! Vlad showed up on time, put protective shoes on, ( i just got new wood floors so that was awesome) He understood the problem, showed me why it was happening and fixed it perfectly. He was courteous and very knowledgeable. Milgard is extremely lucky to have an employee like Vlad, he's the one that represents your company and he knows what he's doing. Good for you in hiring Vlad!!! November 13, 2013
Timely with good followup When I called to explain my problem, I was given a service date that was timely. I really enjoyed the email pre-notification a day or so ahead…giving me a specific time of day for the visit. And the personal phone call followup. The technician called when he was 30 minutes out to say he was enroute. At all times in this transaction I was confident my appointment would be kept. The technician arrived, introduced himself and quickly and competently corrected the problem with my windows. (One had a slight leak. One needed to be replaced. A second visit was made to install the replacement window) I have always been a fan of Milgard windows because of their product quality. I can now add service followup to that as well. Thank you. November 13, 2013
Top-Notch Service I've had my doors and windows for 9 years and when the sliding glass door got hard to open and close I called Milgard to see if their lifetime warranty would take care of it. The Milgard representative was very helpful and found my file right away. She made an appointment for the technician to come out to fix my door. The techs arrived with the correct parts and had my door working like new in no time. The techs were very courteous, respectful and very professional. Thank you Milgard for standing by your product. I would recommend Milgard doors and windows to anyone who is looking for a quality product and a lifetime warranty to back it up. November 12, 2013
great job Had a coupe windows with broken seals. Milgard was always positive and happy to help. very professional and helpful . We had custom grids and were able to match with no problems. November 12, 2013
Well done! One of the smoothest transactions I've had with a vendor ever. The service rep was friendly and efficient and we quickly agreed on a service date at my home. Two days in advance, I received an email with a two hour window AND the service tech's name and photo so I knew exactly who to expect. The service rep, Steve Fornof, arrived on time and quickly dealt with the problem window. He wore booties to protect my floor and cleaned up thoroughly. Even the new window was clean when he left. November 12, 2013
keep up the OUTSTANDING products and service! Milgard… just a note of thanks. You are by far the most outstanding company. You make an excellent window, but more important you stand behind your product 100% You came to our home today and replaced two windows that had lost their seals. There was no cost to us and these were windows installed 10 years ago. Your serviceman was quick, professional and polite. The entire process, from calling to arrange an appointment to replacement, everything was as professional as anyone would ever wish. I make sure that I always recommend your windows to friends, neighbors, relatives and co-workers. When I explain your guarantee they always use Milgard. Your company is by far and away the yardstick to measure other products and companies by… keep up the OUTSTANDING products and service! Steven San Juan Capistrano, CA November 12, 2013
Awesome Service! Milgard Service is incredible. They go above and beyond to insure 100% customer satisfaction. We highly recommend Milgard! November 12, 2013
Great service tech Service tech fixed all of our problem windows. We had had service about three years ago and the tech just told me there wasn't anything he could do about some of our windows not locking and some that wouldn't open. He said they must have been installed wrong. This tech fixed all of them. All these years we have been living with new windows that didn't work. It was just a simple fix that the other tech didn't want to bother with. We are very happy now. November 12, 2013
Outstanding Warranty service Service technician quickly replaced several windows - work done quickly and professionally - I would highly recommend Milgard and its professional staff -both in office in scheduling warranty work, or the field technician in completing the work. This is a great reason to purchase from Milgard if you have the choice - or from a builder who has installed Milgard windows and patio doors - I am forever thankful my builder chose to install Milgard Windows and patio doors. If I had a choice in the future of buying a new home - I would buy from the builder who installed Milgard! November 12, 2013
I couldn't believe how fast the window was replaced! James was very courteous and prompt. He was right on time and installed the window in under 10 minutes! I appreciate him cleaning both sides of the window as well. November 12, 2013
Excellent customer and technical service The Milgard lifetime warranty is fabulous and the support of the warranty equally great. I recommend Milgard to anyone needing windows as part of their project. Thanks Milgard! November 12, 2013
Window was replaced Sliding window fit was not correct due to installation error. Although not due to the product quality, Milgard replaced the window with one that was slightly larger at no charge. November 12, 2013
Denise Lujan Once I was able to get a rep on the phone. Denise was exceptional. She listened, answered my questions and was able to provide me with the replacement part that I needed. November 12, 2013
From initial call to the replacement pane installs the communication was clear and accurate. Installer showed up on time and did a great job. From initial call to the replacement pane installs the communication was clear and accurate. Installer showed up on time and did a great job. The scheduler, Aaron Riffe, worked with me to find a time that best fit my schedule and the tech showed up at that time. Having just gone through a nightmare getting appliances delivered this was extremely refreshing. We will continue to buy Milgard. I put your customer service right up there with Best Buy. That is a big compliment in my book. Thank you. Tim Peterson November 12, 2013
Great experience!!! Initially, we were misguided as to what was ordered for us. Instead of getting an entire window replacement only the glass was ordered. However, this company went out of its way. Came out to our house only within a few day and put in the glass in the the frame on the spot. They were quick and professional. I have all of my windows in the house from Milgard and highly recommend them. Even though initially there was an issue it was resolved and we are highly satisfied with the service. On top of everything, we got a discount for our trouble which we highly appreciated. Amazing!!! November 11, 2013
10 yr window replacement The service guys call and notified me that they were on the way 20 minutes prior. They changed out 5 pieces of glass under warranty. They were prompt, quick, efficient and completed within 45 minutes. November 11, 2013
Amazing quality that they fully stand behind and fix when necessary. We have a 3 year old new infill construction home with all Milgard windows, they work beautifully but twice now one of the big window panes argon seals have broken. With a quick call to Milgard they have taken my word for the need for replacement and scheduled a crew to come out and replace the pane. The replaceents look just like new, no funky fitting or anything. You can't tell they have been fixed. Everyone has been the untmost in professional in their dealings with us. We so appreciate working with Milgard quality and integrity. It's totally worth any extra money upfront to receive this service. Thanks, November 11, 2013
The service I received was fantastic ! I am so pleased with the windows themselves, but the customer service also . I would recommend this company in a minute. Diane November 11, 2013
Unbelievable service. I sent an email to Milgard one evening, and the next morning I received a response from Aaron and everything was taken care of that same day. A service tech came out to replace the window within a few weeks. Very impressive customer service. November 11, 2013
True to their word I had Milgard installed when we moved in. Customer service sets the bar high. We have only needed a couple of service calls over the the last 20 years. Standing behind their product is # 1! Best money I ever spent for windows. Thank you for your great product and customer service. November 11, 2013
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