Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5261 7127
The service was beyond our expectations! We built our home 10 years ago and installed 53 Milgard windows. Over time 4 windows developed "leaks" and fogged up. Also, the lock on the sliding patio door no longer locked properly. I called Milgard and they sent "Webber" to scope the job and he was excellent. A couple of weeks later "Frank" and "Alex" showed up to replace the windows and fix the lock. They were in and out in about 1.5 hours. We were kept advised about approximately when they would show up. We would definitely recommend Milgard for anyone building or remodeling a home. July 9, 2013
WOW, In this time of talk about customer service but with nothing but talk, Milgard talked the talk and walked the walk WOW I called into Milgard and the receptionist sent me to service. After I explained my problem. Tereasa looked up my history and I told her what the problem was and she found my info and said a technician would be out on the 8th between 11 and 1. .Don from Milgard, showed up on time and told me what he was going to do.. Examined and checked measurements. removed the panel and replaced it. Checked it out, cleaned the glass and was gone. All in less than one half hour. This is the first time I have used the Milgard service and WOW was I impressed. Keep up the great work and products. Thanks. Jim July 9, 2013
Great From the setting the appointment to having the job complete was great. Fonzo the tech was polite, fast, clean and friendly. I'm very happy I chose Milgard for my windows! July 9, 2013
Awesome The date for the service call was scheduled further out than I had hoped (about a 2 week wait). However, on the day of service, the tech made the promised phone call, was out early, was very friendly, but got right to work and had the repair done in a matter of minutes. In a word, he was awesome! Thank you so much. July 9, 2013
Hoping all is well Without seeing a specific problem causing the leak, the technician chalked all possible areas of the leak in hopes that that would resolve the issue. Only a rainstorm will tell us for sure. He did the best that he could. July 9, 2013
This service was outstanding! Our request for service to fix the alignment of a sliding patio door and to fix a small tear in a screen was promptly remedied by a service technician who came within a day of our request. The tech was both knowledgeable and adept at quickly fixing both problems and left both the windows and door track areas clean upon finishing his job. The service could not have been more professional. We are so very pleased with our new Milgard Windows and we are happy to give an outstanding recommendation to this company for their excellent customer service department. July 8, 2013
Excellent service Very prompt and timely replacement of my window with seal leakage. Initially they had trouble finding my property in their database but after they were able to locate it every thing went very smooth. I was scheduled for the earliest availability and the window technician called before arriving and was done replacing the leaky pane in about 15 minutes. Excellent service by Milgard after almost 10 years of installation. July 8, 2013
Rocky is a Champ Rocky has been here for window replacements four times now, and every time he comes I've found him, polite, professional, personable and proficient. Not only does Milgard follow up on my replacement requests quickly, it's been a pleasure to have the same representative visit us each time. That is rare these days, and greatly appreciated. Thanks again, Rocky. July 8, 2013
Service is great, Essence windows are not the best These Essence windows are the worst windows I have ever bought. I know we got them when they first came out but I would have thought they would have been better vetted. My Marvin windows on my last house were much better quality than these. That said, I love the look of these windows. I just wish they were better designed for use. Every technician that comes to work on them is wonderful though. Give these techs a big hug and a raise. July 8, 2013
Great service and attention to my needs Service Rep really worked with me to schedule the service appointment when it was most convenient for me. She went out of her way to give great service. Installation technician was on time and very efficient. The job was done in less than an hour. July 8, 2013
Honoring the warranty after over 10 years was appreciated. Milgard windows is at the top of my list next time I buy windows. Not only are the windows well constructed and beautiful. but when the vacuum seal broke in a couple of double glazed insulated windows, Milgard honored the warranty and professionally replaced the windows with new glazing/glass. July 7, 2013
Excellent service Service by customer service rep was great. I left a message and she kept calling until she reached me. Service Tech was on time, courteous and completed the window repair in 5 minutes. I was amazed. Thank you Milgard for backing your product with a 100% guarantee with no hassles for repairs. Also loved receiving service call confirmation email with a picture of the service tech assigned to make the repair. July 7, 2013
It was a pleasure dealing with Milgard and the installers. We have had our Milgard windows in our island home for about 20 years and have always enjoyed them as a quality product that displays the home to best advantage. This was our first necessary replacement window and replacement service from Milgard and the installers was excellent in all regards. The quality of the service certainly reflects the quality of the product. July 7, 2013
This Service was very good! The Technician came in the time frame as indicated, he was very professional and did a quick and quality job installing our windows. Edward S. Kansas City, MO July 6, 2013
window replacement for failed window seal The response from Milgard was pretty good in getting our compromised window replaced. the first window glass they brought out had many scratches on it and the technnician immediately let us know that and said he would not install the faulty new window. He was professional and did a great job of installing the second window glass he brought back a few weeks later. It was great that we didn't have to pay any type of fee and the whole process was pretty seamless! Thank you Milgard! July 6, 2013
excellent customer service Milgard has excellent repair service when you get the life time warranty.Its worth the extra money. July 6, 2013
Great technician. Thorough and fast. Technician arrived on time. Knew exactly what to do. Quickly replaced the window. Great Service! July 6, 2013
The servicemen were very professional! The servicemen arrived on time as scheduled and were very professional from start to finish. The windows fit perfectly and it did not take very long. I was very concerned that the moulding around the window would be damaged and might have to be repainted, but there were no marks and everything looks new again. July 6, 2013
Very profasional They did fantastic job...on time and with excellent quality. I will definitely recommend them to anyone who asked me July 5, 2013
Excellant service Technicians responded to our request promptly and evaluated the issue. We received a call to schedule an appointment to replace the glass in question. The technician arrived at the exact specified time and accomplished the task immediately. I pointed out an issue we had with the slider sticking when we opened the window. He corrected this issue right away. I would recommend Milgard. July 5, 2013
The service was great The service person that came out was excellent he really listened and took the time to think the problem through and fix it right the first time which do sent waste my time. Thank You July 5, 2013
Very satisfied with the window replacement process The appointment process was quick and easy. The rep. came and inspected the windows and confirmed that they needed replacing. Then, the same rep. came to replace the windows, which was helpful. All the folks were very professional, courteous, and on time. Overall very satisfied with the service. I wish the manufacturing of the windows was better, so that they would not need replacing in the first place. July 5, 2013
I would never have anything other than Milgard windows!! This is the third time Milgard has come out for various reasons. The tech;s in all cases were wonderful and fixed my problems quickly. I tell everyone I know that they need to have Milgard windows. July 5, 2013
All around service excellence I received better service on my warranty issue (one small window with seal failure) than I get from many companies during a point of sale experience. Every element of the process was like clockwork, from initial contact to final resolution. Everything was clearly communicated and on time. For most companies a warranty issue is at the bottom of the customer service list. I felt like my warranty issue was at the top of Milgard's list. So, not only do they have a great product, they also have great on-going service. That gives me a lot of confidence when committing to a Milgard product. July 5, 2013
Great Service The only hic up in the whole process is that I don't remember anyone mentioning to me to take down the window blinds which had I known I could have easily done the day before install so I was forced to leave work and go home to do it myself. Just a little more heads up info would have been helpful. Still satisfied over all. Thanks! July 5, 2013
excellent response even after 12 years our warranty was honored and the problem was corrected. July 5, 2013
VERY impressed! Very quick response to my request for service. Very quick reaction to get the issue resolved. Very happy with the resolution. I am a customer for life. NICE JOB! July 5, 2013
Milgard service is best in class Thankyou..excellent service scheduling and notification by email. oustanding timeliness and courtesy...happily put on shoe protectors and did not mind working around our kitties....very kind people and also extemely courteous and efficient. Now if you only had the windows i need for my mountain home i would absolutely buy Milgard. Thanks! July 4, 2013
Great service, excellent quality. I love Milgard for providing me with an excellent service and quality products. July 3, 2013
Milgard stands behind its lifetime warranty. We have had our Milgard windows and sliding glass doo for 25 years. During that time Milgard has has honored the lifetime warranty for any issues we have had with the windows and sliding glass door. When it comes time to replace the windows and sliding glass door, we will look no further than Milgard. July 3, 2013
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