Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8102
The phone service was great Patty was very helpful. Milgard is a great product.. September 14, 2013
Excellent prompt warranty repair on 20 year old windows!! What is not to like. After about 20 years the internal grids on my a window failed and slipped down between the panes. The tech arrived on time and measured noticed the grids in the adjacent pane were going to fail and measured that as well. Came back a replaced both panes and the grids matched up to the adjacent window perfectly. Truly a proffesional job well done. September 14, 2013
Excellent customer service Excellent customer service. They are polite and response quickly. The tech arrived a little early and had my window handle fixed in 2 minutes. Thanks Milgard! September 13, 2013
Technician late The technician did not show up during the 2 hour window that I was given. No phone calls were made to let me know the technician was late or when he would arrive. I had to leave a note (I had another appointment) and the product was left on the front door step. I would think at some point during the 2 hour window you would know if you were going to make your appointment time. Someone should have phoned to let me know the status. Reason for poor marking was because I didn't interact with the Tech and he wasn't in my home. The problem was resolved - it was a screen and I easily switched it out myself. September 13, 2013
Great service! Excellent customer service. The tech arrived a little early and had my sliding door handle replaced in about five minutes. He was very nice about my annoying dogs too! September 13, 2013
Sales and Installation Botched I don't have a problem with the quality of the windows but they were not designed for my application and many of the windows have severe leaks and all have the potential for leaks. So you don't have to read this whole thing the bottom line is Milgard apparently does not require certified sales personnel or installers to make sure the windows fit your application. Unbeknownst to me the windows were for new construction and not aftermarket or to be installed in the original window frames of your house which does not make sense. The installer cut out my old window frames from the wood stud frames and installed the Milgard windows over the outer stucco using everyday caulk to seal them. The windows flex, contract and expand with weather changes pulling the caulk from the slick plastic window material and from the stucco leaving cracks open to rain. I have scraped away old caulk, roughened the plastic and stucco with a wire brush for better adhesion many times resulting in temporary results. I have resorted to putting a much thicker layer of caulk and it seems to be lasting longer but who knows how long. Bottom line do not purchase these windows until you've done all your homework and read the application specifications thoroughly and only sign a contract that your installer agrees to cover all costs to replace with proper windows if later finding out they are not correct for your application. This may apply to all manufacturers of windows. Asking Milgard for help they only referred me back to the installer that I was reffered to by Lowes. Otherwise the windows look nice and operate nicely. September 13, 2013
Very quick and professional at the house It took and amazingly long time to get a tech out to the house, but once they were there, they put the window together and installed it and fixed one other one in a very short time. September 13, 2013
Not quite done but so far going great Still working issue but progressin extremely. Patty is great to work with and really helpful trying to resolve the issue. I feel confident everything will go well September 13, 2013
The service tech did a good job resolving the issues with our Milgard doors. We own three Milgard sliding glass doors. Some of them were difficult to close and lock at times. The Milgard service tech quickly determined the cause of the various problems with each door and made the appropriate repairs. He replaced one set of roller wheels and one safety lock assembly. He also made some adjustments to all of the locks and roller wheel assemblies. All three doors now operate perfectly. Thanks Milgard for a great product backed up by great service! September 13, 2013
Wonderful service Other than forgetting to call when they were on the way to complete the service call as was requested, I have no complaints. 10 / 10 September 13, 2013
Clean, prompt, fast, friendly, after 30 years still standing behind the product! Built the home 30 years ago and Milgard was the window of choice with the lifetime guarantee. Little did we know that 30 years might be the lifetime of the window with the broken seal, and the other with the apparatus not working properly. Found Milgard online and the rest was easy. Learned to measure glass only, and was set for the date. The technician arrived promptly, and after surveying the scene went to work. Clean, friendly fast. He replaced the bad glass with beautiful shiney glass, no mess, nothing left behind. A GREAT and rewarding experience! Thank you Milgard!! September 12, 2013
problem not resolved After a year since the installation the door was damaged during the install.lowes has been the worst . Whatndoesmit take to get this problem resolved. September 12, 2013
Great service Thank you for this service. Everyone is very helpful and the quality of the product is great. In 11 years we have only needed service 3 times every time time was a success ! Love my Milgard windows! September 12, 2013
The Service Tech's were great! The Service Tech's were right on time. They did a beautiful job of fixing our windows. The windows haven't worked so nice in many years. One of the techs showed me some tricks to keep things working smoothly. They were friendly, clean and fast. I would recommend Milgard to anyone that asks. Thank you, Bill September 12, 2013
awesome service Mark and Alex were just fantastic you have a great team. They know there job and do it with a humble attitude. I would recommend Milgard for the product and the service it is one thing to sell a great product, most companies send you on a wild goose chase when you have problem not Milgard, they take care of you. Terry Mcintire September 12, 2013
Couldn't Be Happier Millard was very responsive in replacing the glass in my kitchen window. The technician arrived promptly at 9am and was finished in no time. I am very impressed and pleased. September 12, 2013
Techinitian very qualified, informative, professional, & prompt. Problem in parts ordered by sales rep & parts pulled. Technician had not seen my request for service sent to sales rep with detailed description and pictures, and says he would have caught incorrect part ordered for smaller window if he had. Call back service appointment worked out and will comment after completed. I must say, though, that I am extremely pleased with Milgard service. I have been trying for almost 10 months to get help/service from local GLASSCO glass company that is supposed to be the area Milgard representative. I am very pleased to have found someone to respond with prompt professional service at a reasonable price. Regards, JV Torgerson September 12, 2013
The technican was great...the lady on the phone...heh The person that intiallly answerd the phone was friendly.. He then passed me over to a lady that I wouldnt say was rude but i thought could have more of a pulse. Sounded like she didnt really care thanks September 12, 2013
Outstanding service. I needed a part (screen door track). The phone rep understood the problem, found my original order, and shipped the right part. It arrived promptly. Also, the lifetime warranty really works--no charge. September 12, 2013
Pleased with the service The service reps showed up within the prescribed time, went right to work and removed and replaced a seal failed skylight. The service reps were courteous September 12, 2013
I cannot express enough how impressed I am with Milgard I am so glad you asked for my feedback. This is the 2nd home I have built using Milgard windows and I cannot express enough what an excellent product you have. The windows are great, but what sets them apart is the service after the sale. Any double pane window brand will have blown seals as some point but Milgard's follow up service is amazing. Everything is handled efficiently and with great professionalism. The tech that came to our home seemed so proud to represent this company and it showed in the way he did his job. Thank you. September 12, 2013
On time, as promised In and out in less than 20 minutes. Windows were installed over 10 years ago and one seal had broken. Milgard replaced without question. This is why we chose Milgard from the beginning, excellent warranty and product. September 12, 2013
Fantastic, I should have called earlier. I came home to two brand new windows. They look great. Thank you. September 12, 2013
Milgard has earned my business for life! Milgard has no peer when it comes to customer service! They are truly outstanding. I will never buy another brand of window. I do love their products, but their customer service is simply second to none. Bravo and thank you! September 11, 2013
Great service! The technician came early, had the windows ready to go in, and he was very personable and professional. First problem we have had with Milgard windows in 18 years. September 11, 2013
a joy to have Milguard replace a skylight for us! Very quick & thorough & made sure I could open it & close it as easily as prior opening skylight. On time & had all the right tools. Identified themselves at our front door. Quickly replaced skylight & had me open & close it to see if it worked well. It did! Excellent service--great product. Thank you. September 11, 2013
Excellent, professional service. Beautiful windows. Tech was on time. Got right to work and quickly and quietly fixed the problem. September 11, 2013
very happy with service I don't have any complaints.The service could not have been better. September 11, 2013
Marissa and tech I have always regarded milgard as the best looking product and most robust functioning product in the vinyl window domain. I am really happy with the windows that came with my house when it was built. today the tech came out and replaced balancers in a single hung window in my house. it was fast, I was too stupid to get the right info to marissa but she sent the tech anyway to retrieve the info for me and he ended up repairing the problem instantly on the spot. A great experience. I love me some milgard windows! September 11, 2013
Unable to get repair service for 2 months Somebody broke into my house and damage french sliding door in the back. It has been 2 months since than and I was not able to get anybody to repair it. I made calls to Milgard service and they told me that they can not help and that I need to go through local dealer. Local dealer came, gave me an estimate but could not get any parts from Milgard. I just spoke to the dealer today and they told me that M service should have called me and schedule something. I even left a message for local sales rep without returned call. It is hard for me to understand how is this possible. I tried escalating it by asking for somebody above people answering the phones but it seems like it is nobody's responsibility to fix my broken door. Initial verbal estimate was not much from a dealer, but they can not get parts. Hard to believe that this is how Milgard treats their customers that are in need of repair. September 11, 2013
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