Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5726 7773
excellent! Amy, awesome! your tech was here at 2:00 as promised. better service than I would have thought. I was thinking he was just coming to check the window, next thing I know, 30 minutes later we have a new window installed! EXCELLENT SERVICE! Will absolutely use this company if we have the need and will recommend to anyone if asked. You were great, Joaquin was great. Impressive customer service. Thank you Robert Stewart August 16, 2013
service was great Excellent service for our windows from Milguard. What is disappointing is that we have had many service calls on our 7 year old windows. August 16, 2013
Very satisfied with warranty service. Tanya, the service rep on the telephone, was extremely helpful, prompt and accurate and did a super job coordinating two different issues into one service call. Sergio, the service tech, did a great job on the work, put in extra effort, and was very careful and accommodating. Both were excellent. August 16, 2013
Efficiency The two men from Milgard arrived well within the scheduled time and began work as soon as they had confirmed the measurements and their materials. They worked quickly and efficiently the entire time, and completed the task of replacing all the windows in a single-story house within approximately eight hours. After that there was another hour of clean-up and touching up, and they were done by mid-afternoon. I would highly recommend using the Milgard company if you require replacement doors or windows. August 16, 2013
required multiple appointments to fix problem Service rep had to come to the house 3-4 times to resolve issue with the upper double hung windows not staying open due to the spring tension apparently being to strong. Springs were replaced but problem persisted, with 2 of 3 windows of the same size. One spring was removed, which allowed the windows to stay open, but left the window crooked. After 5-6 weeks service rep returned with different springs after reporting there were no other options. My wife was the one dealing with the service rep as I was at work. Issue finally resolved, but took pretty much the whole summer to resolve. Thankful it is resolved and for Milgards guarantee. August 16, 2013
Would highly recommend Milgard warranty service. I was contacted promptly after opening warranty claim online. They were very accommodating about scheduling around my time frame. Technician was friendly, quick, & very thorough in replacing glass & a screen (which wasn't covered by warranty). Actually, replaced a screen & gave us an extra. Very pleased all around. August 16, 2013
Best Service Milgard is the best. We have had to replace the glass in our back door and our 4x4 skylights. There were no questions asked and they did not need to come out to see the windows before they were replaced. Great service and they take care of the customer. Best windows and the Best warranty. August 16, 2013
On time service was great When I scheduled the appointment I mentioned that I had to leave by 11:45 and they wrote it on the work order, the service man knew this when he arrived and had me out the door before that time. The repair was done efficiently. August 16, 2013
The service was exceptional! From the very first contact with Milgard the service has been exceptional. I had the ability to ask questions and everything was explained in great detail. Once, the tech arrived I was pleasantly surprised that he was there to repair. August 16, 2013
Very helpful and prompt service Aaron in customer service was very friendly and helpful in getting me the parts I needed to fix some window problems. Thanks! Lee Sherman August 16, 2013
Excellent service My phone call was answered promptly and the part I needed was identified and shipment arranged. August 15, 2013
Great service and information Your service tech was very professional and helpful--showed me how to remove second floor sliding windows. My husband is thrilled not to have to climb on ladder to clean windows. Great info to learn after living in our home for 21years. Never too late to learn something new. August 15, 2013
Excellent The whole experience was painless and so quick. Both workers were professional and courteous. I can see out the window again - it like getting lazik. August 15, 2013
Very Courteous and knowledgable representative The main windows that had somewhat broken seals, was discovered to actually be Insulate brand. I do have one French Door from Milgard which the representative noted. He was very helpful and suggested I go onto the internet for a warrantee site of Insulate windows. Thank you! Peggie Linville August 15, 2013
Excellent service!! This is the second home we've installed Milgard Windows in. In both homes we received excellent service from them. The service techs knew their product and how to fix the problems we had quickly. I must admit that both problems that we had were due to the owner (me) not the products. Milgard still stood behind their product. I would highly recommend Milgard windows for any home owner who wants quality products they can trust and a company that stands fully behind what they make with quality service. August 15, 2013
Excellent The service was excellent, starting with the phone call and the in-home technician. August 15, 2013
The service was great. The window installer did a great job. Milgard has excellent service and great customer response on warranties August 15, 2013
Repair man damaged one of the windows The window replaced in the bathroom now does not stay open the way when it is raised. This happened when the repair was made. There is a plastic piece that is now visible on the LH side of the window when it is raised. Now I have to call and have them come out again to fix the window. August 15, 2013
I WAS IMPRESSED The 2 employees arrived on time and exchanged the window in no time - picked up all of the trash - cleaned the window I could not ask for any better service. August 15, 2013
Great Customer Service Twice over 12 years, we've had leaking windows completely replaced at no charge. Yesterday, the service rep also provided many answers to our questions about building our next home in Oak Harbor, WA and we will definitely be purchasing Milgard Vinyl windows for our new home too! Very clean, courteous and FRIENDLY service rep here yesterday! THANK YOU! August 15, 2013
Great Although first request for service was not completed, the second was accomplished as expected. I like the e-mail giving all the info on when to expect the service and the photo of the person. I have been a Milgard fan since 1995 when we remodeled our home. Thanks for the service. August 15, 2013
YOUR COMPANY IS THE BEST I BUILT MY HOUSE IN 1990, I HAD SOME MOLDING MISSING ON THE WINDOWS FROM RENTERS AND SOME OF THE WINDOWS GOT MOSITURE IN THEM, AFTER ALL THIS TIME THEY CAME AND REPLACED THEM IN 2012. PLEASE USE MILGARD WINDOWS. THEY STAND BEHIND THERE PRODUCTS. August 14, 2013
Very pleased with the service! The Service Tech was able to pinpoint and take care of our issues quickly with a very pleasant, helpful, polite attitude. August 14, 2013
Service ad quality was great The service tec who came out - Roilo or something of that nature was kind, courteous, did his job thoroughly and with good quality, He needs to be commended for his job. August 14, 2013
Excellent service, very professional. Steve and Todd were quick and highly professional in solving our window issues. We greatly appreciated the incredible fast response time, between our call and they arriving at our door (same day). Best service and outstanding warranty. August 14, 2013
Service has been slow The service has been slow. It has taken 5 service calls and the latest fix is questionable. This is a exterior fiberglass door with two sidelights. The problem is that the top dog on the right hand sidelight does not retract all the way when the handle is turned to open. Sometimes it would retract enough to allow the window to open and other times it would hang up and not allow the window to open. There has been 5 service calls. Two adjustments, one wrong part and two times the 2-point latching mechanism has been replaced. The last service call was Aug. 14, 2013 and the latching mechanism was replaced. Currently, the top latch retracts enough so the sidelight opens but not all the way into the frame. (It appears that at times the dog rubs the door frame). If I recall, the first replacement mechanism acted the same as the new one that was replaced Aug. 14, 2013. Eventually the latch would not retract far enough to allow the sidelight to open, resulting in another service call. The technicians have all be very responsive and have done what they can. Could this be a defective design of the latching mechanism? My concern is; With the second replacement of the latching mechanism doing the same thing as the first, will it completely fail again. Not sure of the final solution. Would replacing the sidelight be the solution? August 14, 2013
Like our windows purchased 13 years ago; value the life time guarantee Overall great experience. As have been all previous events with Milgard over the time we have been in our home. Field guys were both very polite and capable. Both are good employees to be facing Milgard customers. August 14, 2013
Excellent service After the new windows were installed, we noticed a small scratch in the glass. I didn't mind, but Milgard did! They sent a service-tech who replaced the damaged glass. They worked fast - Milgard wants their newly-installed windows to be perfect, and they follow through. August 14, 2013
Couldn't ask for better service I have used Milgard windows for many years in our construction for others. This time the windows were in my own home which is located in a rural part of Oregon. The technicians that met me at the site were efficient, polite and came ready to do the work. The windows were located a fair distance above grade and they had no problem accessing them and to my great surprise they even washed the new glass inside and out before leaving. I would recommend Milgard to anyone looking for a company that stands behind their product. Thank you Milgard. August 14, 2013
Great Experience We called and were walked through the process of having windows replaced. The tech came and installed the replacement windows. We were not charged for anything. That is honoring their warranty. August 14, 2013
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