Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5095 6920
Poor communication!!! Appointment set up for appt from 9:30 to 11:30. Tech called at 9:15, left me a voice mail message and said he was at the house. Unfortunately, this is a rental property that is currently vacant. My son was receiveing an award at school and I was not able to get to my phone until 9:45. I called the technician but he did not answer. I left him a voicemail and said I was 10 minutes away but I asked him to contact and let me know he still might be there or would be going back there. I did not want to drive all the way over there and find out he was already gone. I called the service dept number and they tried to get a hold of him and I asked them to call me since I was 10 minutes away. I callled the technician again around 10:30 but no answer so I left him a voicemail letting him know I could be there in 10 minutes. I never heard back from him. So, I called the Service Dept again around 11:15 and was told by the Service Dept rep that the technician was no longer in the area. Very frustrating!!! June 3, 2013
Everything was good...except, they didn't finish the job The people were easy to deal with except when all was said and done, they only replaced 4 of the 6 window panels that needed replacing...that puzzled me and has resulted in scheduling another service call in another month. Why not get it right the first time? June 3, 2013
Excellent service. Milgard had some trouble getting the glass here at first but technician did a great job, quickly. Makes me glad we replaced all our home's windows with Milgard. June 3, 2013
Prompt response. Initial denying of the responsibility but eventually have technitians coming back and changed a new screen. Prompt response. Initial denying of the responsibility but eventually have technitians coming back and changed a new screen. We are not sure if the new screen will work as it looks like an intrinsically bad design, at least they tried. June 3, 2013
professional, knowledgable The service tech was on time and replaced all the window springs quickly. He also replaced the glass in the damaged window. June 2, 2013
Technician was very professional We recently received service on our windows that needed to have the seal redone. Our technician was great and did a really good job. A special thank you-you really did an outstanding job because the inside of the window looks amazing now. June 2, 2013
Service was complete, prompt and dependable. Excellent professional company organized to satisfy the customer, combined with a service organization that also performs in an excellent manner to satisfy the customer. June 2, 2013
Great job replacing our window The seal on one of our double-pane windows failed; it was installed nearly 10 years ago. Since we are the original owners of our house, Milgard replaced the window at no charge! The service was excellent. It was easy to request the work through the website; we received a reminder e-mail and phone call; the service techs were on time, courteous, careful, and very skilled. Milgard is the best! June 2, 2013
We love our Milgard windows! The life time warranty on our Milgard windows means peace of mind for us. We live on the Oregon coast which is hard on windows. We have had a few replaced and have never had a problem with getting service from Milgard. They are friendly, helpful and do a good job. June 2, 2013
Impressed by Milgard Service and Warranty A week before our appointment, we had requested a work order on the milgard web site, and had included a description of our window problem, as well as measurements. The Milgard tech was on time, courteous, and professional. He removed his shoes the instant he entered our home. The tech came prepared with all of the tools and supplies that he needed to fix our window, and he did so in less than 20 minutes! Furthermore, we were pleased to find out that the whole thing would be covered 100% under the warranty; no paperwork to fill out or bothersome details...just a signature on a paper. I am glad our builder installed Milgard in our new construction home 7 years ago. Very impressed with the service. June 2, 2013
Denied warranty Told my windows were under warranty then denied. Still dumbfounded over entire service.... June 1, 2013
This service was great . Prompt response. good work. efficient workmanship. Good quality of product and service. I will use them and recommend them anytime again. R S June 1, 2013
Excellent and Timely Response! We had an issue where it appeared that a small amount of a rust-colored substance was leaking from a few of our windows - we had 17 of the Milgard Tuscany windows installed last spring. We took a picture of the window, emailed it to Milgard, and they got back to us the next day to set up an appointment for a service person to come out to our house. The appointment was scheduled for a two hour time frame (3-5 pm) and the service person came on time shortly after 3:00. He was very professional and seemed to have a lot of experience with the product. Luckily it turned out to be nothing serious (we were afraid our windows had moisture and were rusting); the service person confirmed that the windows hadn't been leaking and the substance was easily removed. We were really glad to receive such great support. June 1, 2013
Great service from front office to the instllation. Couldn't ask for more! Ray was completely professional during both of his visits. He was on time, courteous, proficient and the insulations were preformed quickly and expertly. June 1, 2013
Service was perfect! Your service tech, Mark, was very prompt and fixed three of our windows in short order. Perfect service! Highly recommended. June 1, 2013
Quick action and good service. Called about two windows that had lost seal. First window was replaced as originally scheduled. Error made on type of second window. Installer Andy K. said would be no problem and cut inside seal of second window so we would have to be home when window was replaced. Replacement made on May 30th. We were home but did not even know that the window was replaced. June 1, 2013
The service was on time and professional. We are very grateful for this service of lifetime guarantee of free replacement of cloudy windows. We highly recommend Milguard Windows. June 1, 2013
Prompt and quick Milgard replaced the cracked framing (the "vent panel") surrounding our sliding glass door under warranty. The service was professional and completed in less than an hour with no problems. May 31, 2013
Service was excellent. The two technicians were efficient and did an excellent job. The office staff was most helpful and friendly. I would recommend Milgard products based on the excellent service we have had. May 31, 2013
Great service in replacing window under warranty Very professional company to deal with, was easy to submit warranty claim online, good speed of response and setting up appointment to evaluate, timely replacement. Service techs friendly, professional, clean. Showed up on time, performed the task quickly and efficiently. I appreciated that they delayed appointment for installation until they could arrange for THREE technicians to do the job (VERY LARGE window in high, vaulted space). They know what they are doing, and the result was great. My only minor complaint has nothing to do with the (wonderful) Milgard Service at all, it is with the Milgard product policy that turns a "Lifetime Warrenty' into just a 10-year warranty as soon as a home is sold and changes hands. So basically, there windows suddenly become less reliable just because ownership changes? I'm worried that the other 3 windows in this quadrant may fail just after the 10-year warranty expires (and they are $4k each) as this one failed at 7 years. In our society, people move about every 4-7 years, so Milgard should reconsider this limitation to an otherwise excellent product. Again, amazing service, amazing personnel, don't want to detract from the overall positive experience I had with them by griping about company warranty policies! David May 31, 2013
Outstanding customer service!! So refreshing to have a service person call in advance, show up on the appointed time, and make the entire process seamless. We are 100% satified with the service we received. Thank you..... May 31, 2013
Service fair---product is questionable Unfortunately, I cannot say that the purchase of my French doors has been a good experience. I ordered them way back on March 6th through Home Depot. When they arrived a sidelite was broken, and one screen had a hole in it. I do not know where or how that happened. After they were installed, the one sidelte locking mechanism would not work, as well as problem with main door locking mechanism. Had to wait almost a whole month for tech to come out. After he left, sidelite again malfunctioned with same problem. Had to call service rep 3 times to get another tech to come out, so still dealing with this issue. That is why I am not impressed--particularly with the door hardware. You will have to do something great to impress me from here on out. May 31, 2013
Service was excellent! Technicians were polite, friendly, careful and efficient. They called ahead of time to let us know an exact time that they would be here. They arrived on time. The trucks looked brand new and were clean. The technicians were well groomed with clean uniforms. They cleaned up any mess that they made. I would recommend Milguard to my neighbors and friends. May 31, 2013
New Door While my service call person was prompt & professional, I do not feel confident that: 1) The new door that was replaced from a brand new door that leaked upon installation will not leak in the future (the reason I had a new door installed). 2) The locking mechanism is not working smoothly, it is difficult to teach a petsitter/cleaning person (& I am not confident that they lock it correctly when I am not there). 3) The "new" door has scratches & nicks all over it. 4) The sides of the new door are not aligned - gap at lower left side is wider than the right. Overall, I have been happy with Milgard as I finished replacing all of my windows with Milgard product last summer. I do not feel the same about the door as the windows as far as the product goes. I will be placing another service call to see if we can get it right this time. I would recommend Milgard for windows (excellent!), but not for doors. May 31, 2013
Outstanding, professional service! We had to replace two windows under warranty that had leaked gas between the panes and became discolored. Setting up the service call was easy and a technician was scheduled to replace two windows within a week. We requested that the technician assisgned to our job call us 30 minutes prior to his arrival and he did just that. We even received a courtesy call to say the technician would be a little late and we really appreciated that. The two gentlemen that arrived were polite and professional and they went straight to work on the window replacements. I was amazed at how quickly they did the job while also being careful and meticulous about their work. These guys knew what they were doing! They left no mess behind and our windows look like they did when we first purchased them (in '05). We could not be happier with Milgard! May 31, 2013
very efficient The fellow was very good. He did not introduce himself though. I like to have the experience be a bit more personalized...introduce by name and use my name and I use his name...that makes me feel more than merely another guy with a failed window. But maybe that is not the standard for your company....maybe it is to keep a distance and remain impersonal. Don't let this be a reason for the fellow to be in trouble. This is just MY preference. OK? Thanks for the fix though. It was fast and efficient! May 31, 2013
Outstanding. Allaspects of service were very professional; phone contacts conformattions by Tara,notice of arrival,installition and completiion . MILGARD is tops in product and service. May 31, 2013
Arrived on time - Problem fixed - great service We had a problem with our sliding door that had to be fixed. Technician arrived on time and solved and fixed the problem quickly. Very friendly and competent and was able to answer all our questions and concerns. You usually only know how good a company is when you experience problems after the purchase. This was the first problem we had and our decision to buy from Milgard was confirmed. Great after sale service. May 31, 2013
Service tech was very friendly and professional. It took several weeks to schedule an appointmnet, but when the day came the tech was right on time. I have had a lot of trouble with these windows, constantly breaking springs in the mechanism. The tech unfortunatly only brings parts for the window on the work order. I was able to get him to look at another window my wife mentioned was hard to open that I didn't have on his workorder. He recommended I use a silicone lubricant to get it to move better, but he couldn't do it since it wasn't on his work order. Outstanding customer service might include having the tech stocked with additional parts and be free to inspect ALL of the Milgard windows in my home. A bit of prevention and lubrication might save me some aggrevation in the future and a service call. The tech was great but he seemed restricted to only look at the window I had called about. May 30, 2013
The work by Ruben the technician was great. The attitude by Sarah and Jennifer was outstanding From the minute I called the warranty department about the glass doors that had lost the seal, my experience with Milgard was outstanding. The warranty department was very profesional and the field tech Rueben did an excellent job. He wasvery knowledgable and so time. Thanks Milgard for standing by your warranty. I appreciate it....Lenny K May 30, 2013
<<prev 107 108 109 110 111 ... 171 next>>
Answer Center

Products