Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Major issue was poor quality control at the factory. Had 14 windows installed including 2 patio doors on a 1970's two story house. It took over four months to get the quality of windows we paid for. Service reps made five visits trying to install windows that were not flawed by debris between the panes or fingerprints between the panes, as well as scratches on the outside. Thankfully they made them right, but it took persistence and patience on everyone's part. Overall, they are lovely windows and we are very glad we made the decision to replace the old ones. September 18, 2014
Awesome service ! the technician Jose was a competent person with pleasant demeanor and did an excellent job. September 18, 2014
Pleasantly Suprised Had to have warranty work done for one window. I am always skeptical of a companies warranty claims. But, I called to report the problem and the response was excellent, no problems, just took care of the problem. Ordered the replacement and the field tech was scheduled. The replacement took ~15 minutes, the tech was in and out. I have found it rare to experience this kind of customer service with any product and based on my experience with this company and the windows, I would purchase these windows again. September 18, 2014
Exceptional service second to none! Milgard's quality of workmanship when replacing glass in itself is remarkable. Then when I add that extra time spent by the technician to make certain I am pleased with the final results before he leaves, well, my satisfaction jumps a giant step beyond. I didn't consider these things when I first purchased Milgard windows and doors for our home about twenty years ago. Now I congratulate myself for having made such a solid decision. September 17, 2014
Service was excellent!! This was the second request to replace defective windows. Service was excellent and completed in a timely manner. September 17, 2014
Surprised and pleased! I called, somewhat hopeful Milgard could honor a "lifetime" warranty on windows purchased 18 years ago when we built our home. Not only were they able to verify I was the original builder/purchaser, but they immediately put a plan in action to replace our 2 failed windows. A couple emails later, with a picture sent to show our mullions, and we were on the way to new windows just installed today. Thanks Milgard for exceptional service and windows we've enjoyed for all these years. September 17, 2014
You are certainly 'customer driven' . . . . thanx' It took three times and three visits to get the measurement right . . . . but though it all the people I dealt with on the phone and in my home were polite, professional and gracious. It was nice to deal with a company that has these characteristics (unlike some other companies in the communications world). September 17, 2014
Repair Response Great response. Not only did the technician fix the windows that were giving us trouble but replaced the parts in all the others. He was very courteous and thoughtful about removing his shoes. September 17, 2014
Service was great Service rep went right to work, showed me the problem, fixed everything and explained what I can do to keep the windows in good working order. In and out in less than an hour. Thank you! September 17, 2014
Best Warranty I have ever had to use NO hassles no hoops to jump through. A simple phone call and they set a date to replace a window that had failed. I would never buy any other window than a Milgaurd.Best warranty in the trades. September 17, 2014
Great service! We received great service from Milgard. Friendly and professional on the phone and in our home. We were amazed at how quickly they could replace the glass. September 17, 2014
fantastic after 20 years i thought id have to replace the fogged windows but a call to milgard and a few weeks later my new window replacements were in and looking great September 16, 2014
The best in double pane windows!! This was my first experience with calling Milgard back to fix some problems. They were amazing! Phone etiquette was FABULOUS and polite. I would surely use them again and again and again and again and again. September 16, 2014
Great people and fantistic service From the time I called with a claim there was never a doubt in my mind that it wouldn't be resolved in a timely manner. Communication by phone and e-mail was clear. The technician showed up on time and completed the work. A very positive experience that I have communicated to many people. September 16, 2014
Great Service We have been in our home for 11 years and Mllgard comes every time we call. I would rather the windows didn't leak, but when the seal fails they are great about coming to service them. September 16, 2014
The service was excellent!! Milgard, a very professional and friendly company who really stands behind their product. The one window situation I experienced in fourteen years was resolved quickly and stress free. I would purchase Milgard windows for the service alone though the product is outstanding too! September 16, 2014
Very professional and courteous The two men who came to replace 6 windows in our home today were prompt, courteous and very neat. They had the job done in 2 hours and the windows look great. September 16, 2014
The service was above and beyond. The mechanics arrvied promptly and were profesional and neat. They completed thier job quickly. It worked better than any time during the two years I had the house I said hey that is the best ever. I have an other window for you the other one just like it here in the same room, he checked it out went out to the truck got two more balancers put them in they are as good as new now. Thank You Milgard, and Thank You guys. JKE Oak hills CA September 16, 2014
5 Star service We love our Milgard windows, from the installation date several years ago, to your recent warranty service. All of your representatives were very professional and provided 5 star service. We will recommend Milgard to everyone. Thank you. September 16, 2014
Very happy customer I had them out to do a warranty repair and the experience was top-notch from start to finish. The repair man was prompt, professional, and easy to deal with as he made the repair. The finished product looks great. Count me in as a devoted Milgard customer. September 16, 2014
Warranty service The service person arrived during the time frame stated and resolved all issues even ones I found after placing the warranty call. September 16, 2014
The service was good and quick Service was very good. Window which need fixed were fixed quickly. September 16, 2014
poor warranty apparently lifetime warranty only applies to the original purchasers. 3 failed Windows after 12 years. September 16, 2014
Service was exceptional and professional The warranty and service Milgard provides is top notch. Very pleased with the windows and the service we have received,when needed, is above and beyond Thank you September 16, 2014
Great dealer great Milgard customer service! Absolutely the best customer service you could hope for! I am a contractor in the Olympia, Wa. area and have used Milgard windows on my last few projects. I found that Kell-Chuck glass carried the product and have used them exclusively for the last few years. They are fantastic and have exceeded my expectations time and again. On the latest project we used the fiberglass framed windows in a dark bronze finish, they arrived in a timely fashion and look great on the house! One of the upper floor casement windows was damaged in shipping and needed to be changed out after install, not a problem, my rep. Dalora from Kell-Chuck was right on top of things and the Milgard customer service repair guy was there two days later to get things fixed. Truly a great product and a fabulous dealer. From the front counter staff to the manager Kell-Chuck glass and Milgard windows are a great combination! September 16, 2014
The install was perfect, quick and easy. I am very impressed and would do it again if I had too. The install was perfect, quick and easy. I am very impressed and would do it again if I had too. Nice work Milgard! September 16, 2014
Professional, friendly staff, but wait time and order correctness could improve I appreciate the warranty on my Milgard windows, and I've made claims five times. It usually takes 6 - 8 weeks from the time I file a claim until new windows are installed. The last claim was because three of my windows had broken seals. When the tech came to install the replacements, all of the windows were made with the wrong grid style. The tech was professional and very apologetic. However, it's hard for me to take off work so I was disappointed that the repair needed to be rescheduled. September 15, 2014
Work completed quickly and satisfactorily. The technician arrived about a 1/2 hour before the scheduled time frame we were given. He replaced the faulty window in less than a half hour and did a fine job. Have always been satisfied with service work completed by Milgard. September 15, 2014
Quite pleased with service. The service people were experienced and knew what they were doing. However, we wish they would have either 1. removed shoes when entering house or 2. wear shoe booties so as not to track outside dirt into house. September 15, 2014
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