Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
They define professionalism We had Milgard windows installed in 3 windows to match a previous update. The windows are lovely but the newly installed patio slider screen was defective. Milgard stood behind their product 100% and sent out a tech to repair it. The screen was just slightly too big, so it was promptly replaced. While there the tech also replaced a window lock on a 20 year old Milgard window. When they say a lifetime guarantee, they mean it! The entire process was very professional, from prompt and couteous phone calls to set up and confirm date and time, to the very courteous and professional tech who arrived and completed the repairs. Milgard is a trustworthy company with quality products! September 4, 2013
Great service!!! Your warranty on our windows is impressive. Your customer service is even more so. Johnny and his cohorts and crew are the BEST! September 4, 2013
Couldn't ask for more! As an architectural designer of over 30 years I have recommended Milgard windows and doors to my clients for many years and when it came time to remodel my own home they were my number one choice. I'm now recommending Milgard windows and doors with even more confidence. September 4, 2013
Excellent service Excellent customer service in taking care of my window problem. Much appreciated. September 4, 2013
Fixed it fast I have a 13 yr old bathroom window where the gliders went sour from opening the window up/down to vent the bathroom. Service tech came out on time, identified the problem and was able to fix it on site quickly. Very pleased with this service. September 3, 2013
Service was good The Technician did not have enough supplies to fix my issue, but showed me how to simply fix it myself and is sending me the necessary supplies. He offered to come back out and finish if I wanted him to. September 3, 2013
Top notch service! I will recommend Milgard to everyone I know, It's fantastic that you take such GREAT care of your customers! Also the Service Technician, Vlad, was very professional and a pleasure to chat with, really knows his stuff! Thanks Milgard and Vlad!!! September 3, 2013
The customer service we recieved was definately excellent. We have had our Milgard windows for over 10 years and when our one bedroom window fogged up and our slider door shattered, we called and were called back in 2 hours, we were treated extremely well, the windows were custom made free of charge and replaced 5 days later. We are thrilled with our windows and are very happy we chose Milgard windows for our home! September 3, 2013
great warranty Even though there were some problems with the replacement windows the installer worked with the factory to get replacements for the replacements until they were perfect in the end. Milgard kept me informed about the appointments. Professional service staff willing to go above and beyond for the customer September 3, 2013
The repair of our problem was efficiently and quickly done. The 2 Service Techs were on-time, polite, neat, efficient, and speedy in replacing our window. September 3, 2013
Five star service When we contacted Milgard regarding issues with the sliders on our windows, we quickly received a response requesting some information that would help them identify the problem and solution. By the following day, an appointment had been scheduled. On the day of the service, the technician was prompt,professional and efficient. Within 15 minutes our window was repaired. We have been very pleased with the Milgard service we have received and would highly recommend this. September 3, 2013
Service was good. The only issue was - it took 3+ weeks to get someone to contact me to set up the service in the first place. I e-mailed and called 3 times with no results. FINALLY I got someone to take action. Once the service guy came to our house, the service was great. He took care of all of our needs. September 2, 2013
Exceedingly glad to have Milgard window/doors in our next home! 22 years ago we had all of the windows in our home replaced with Milgard! I have never regretted the decision. The windows have performed like champs! As we were preparing to move, a home inspector noted that one of the windows had "failed". There was a little bit of cloudiness noted only in direct sunlight...not normally noticeable. I called Milgard and within a couple of weeks they brought out a replacement and installed it in perhaps 15 minutes! The technician who came was amazing, focused, affable, conversational, and efficient! What a great experience! The lady, Betty, who coordinated it all was outstanding and understanding, even though the windows that we purchased were before their data base began. I was so pleased to find that the developer that we are using to build our new home in Arizona had switched to Milgard windows as a I will have excellent windows...and warrantied for life! Woo Hoo!!! September 2, 2013
great job! Technician was prompt and worked efficiently but got the job done without leaving a mess and the glass was clean, smudge free! I was amazed at how fast it went to replace the glass for two windows. When I filed the need for a replacement glass online, I was not given any trouble getting them to come out and replace the glass. September 2, 2013
The 'go-to' window company! I have had several opportunities to work with Milgard and each time I am impressed by their expedient and professional attention. I continue to highly recommend this company and will always rely on them for all my windows and screens! September 2, 2013
Milgard stands behind it's windows for life You will never disappointed by the quality and warranty promised by Milgard and the outstanding service it provides long after the sale. My decision to go with Milgard windows has been proven correct even after more than 10 years! September 1, 2013
Excellent tech, web experience could improve I am delighted that Milgard stands by their warranty and replaces windows without a hassle. I have a 20 year old window that developed a cracked seal and they replaced it no problem. They could however improve on their contacts via their website. I provided detailed information on the website regarding my problem and measured my windows as requested. After a week, I had no response. I then called the service center and everything went smoothly from there. It was a bit annoying to provide all the information again though that I had carefully entered online. September 1, 2013
Service was great!! From Pam on the phone to tell her of my problem, from Cesew? to installation of the window, everything was swift and efficiently accomplished. September 1, 2013
Will definitely use Milgard on the next house we build!!! We have been very pleased with the service we've received from Milgard. August 31, 2013
Best Warrenty Service Ever Our local tech fixed a warrenty installation problem I have been living with for several years. Upgraded my Sky Wall grass to building code and replaced some undersize untinted glass to the proper glass type. On time and very neat. August 31, 2013
This service was terrible. It seems your service does not even work for Migard, NO communication. The tech's are very good but never properly informed on what needs to be done. So it is obviously a management problem. Not to mention that even a little Quality Control would eliminate most service needs. Your service used to be excellent WHAT HAPPEN??? August 31, 2013
Service was great again..... While I would have liked the screen door to be replaced much sooner, it had to re-made to the correct specs and it now slides in its track like a hot knife thru butter.....the tech also sprayed our door hinges with silicone spray which was very welcome. Milgard goes above and beyond when it comes to servicing their products.... thank you very much! August 31, 2013
great service from the first phone call till the job was completed From the time I firt inquired about a warranty call till the gentleman completed the repair the service has been nothing short of great. I even had to reschedule and they wre very cordial about doing so. Thank You Milgard John August 31, 2013
Great Service The windows are the best investment we have made. We had a problem with a sliding door... The job was scheduled and fixed in a timely manner. Great Service... Very Happy J Barlogio August 31, 2013
great service Milgard always comes through. I have had Milgard windows in two homes now. In both I had a screen problem and they responded promptly and took care of the problems no questions asked. August 30, 2013
NIce job! The tech was on time. He quickly evaluated the problem and fixed it. August 30, 2013
Great service, awful scheduling The warranty claim was easy, the installers were prompt and professional. And the repair made the window as good as new. Scheduling, on the other hand, was terrible. They were very nice about it, but when your repair is approved, you're given a date, but no time. A day or so before the service date, you're emailed a broad (3-hour) time window . Then you have a couple of hours to cancel if it doesn't work, and then be rescheduled weeks later, again without a time range. We had to do this three times! You've got to be able to do better, Milgard! August 30, 2013
Wonderful service! The service was fantastic -- the service tech showed up on time, fixed the sliding door, and acted in a professional manner. What I liked about the experience is that Milguard confirmed the appointment on email and displayed the name and picture of the tech, which is a great security feature. Note that tow of the ratings specified phone call intereaction, of which there was none since the communication was handled through email. So, the responses for the phone are really N/A, but are "excellent" when it came to emailing.. August 30, 2013
Truly an outstanding service. I am glad that we have Milgard products in our house. It is so satisfying that with a single telephone call we get immediate attention with superior service and without hassle. This is one of the best warranty & service we have ever experienced. August 29, 2013
The service was great I was very pleased with the on site insection of my windows and the expertise and professionalism the representative had. He assessed the windows conditions and had I knew when he left what the needs were. I was scheduled for replacment windows within a week of the inspection and on schedula the installers arrived and within 2 hours all of my windows had been replaced. August 29, 2013
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