Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
I was relieved that the service technicians were able to do the repair so quickly, and within 2 weeks of my request. When I called to request repairs, I was pretty upset because these were brand new windows with defects. I would have expected my contractor to be more active in handling this. I will not be using this contractor again due to his "not my problem" approach to customer service. However, that being said, the service reps were able to come within two weeks of installation, and did fix the window, although in a primitive way which surprised me (brute force, bending armature on casement window). I guess it worked.They were polite, clean and efficient. No complaints there! August 27, 2013
The Tech was efficient and very friendly! I was pleased to have such a courteous and knowledgeable technician replace the window in my home. The tech work quickly and made sure to keep the area clean. He also answered my questions about the maintenance of my windows and provided suggestion for future care and replacement of my windows. Excellent service! August 27, 2013
They stand by the product! The service was fast and great! The tech knew what to do and took care of the broken seal in less than 1/2 hour. August 27, 2013
Replace screen Great customer service and attention to detail. August 27, 2013
My client is extremely happy! I think that my client's window was approx. 10 years old, and Milgard STILL honored their on-line warranty. They scheduled the replacement on my client's day off. Everything went smooth as silk and the work only took 45 minutes! My client couldn't be happier with the entire process. Thanks for a great job well done! You've made all of us look like the true professionals that we are! Maggie / Office Manager Miracle Clean Enterprises August 26, 2013
Service was great! Service tech was one time, professional & corrected the problem quickly & efficiently. August 26, 2013
Excellent, timely, professional, friendly Service tech, Ron, knew exactly what to do (door lock adjustments), went right to it, was friendly and efficient. August 26, 2013
Milgard is fantastic! It was a pleasure dealing with everyone at Milgard. They are truly a professional service. It was terrific being sent a photo of the technician by email when the appointment time was set; it was much appreciated that the email was followed up by a phone call; and the technician was efficient, pleasant, and did a perfect job of repairing our sliding door. August 26, 2013
The service was excellent Milgard stands behind their products without heistation, They are very professional and the service technician was pleasant and efficient. I like the fact they send an email before they come to your home with a picture of the technician. I would recommend Milgard to anyone looking for new windows or to repair old ones. August 26, 2013
The service was very good. The service experience was most positive less one extremely import fact; the Tech did not bring sufficient replacement parts to complete the replacement of all [11] single hung windows operating slide. The Tech replaced the worse slides and then 'reconditioned' the 20 year old slides and re-installed them .... bummer. I do not know why, do you? Milgard has honored their "Guaranteed for Life " commitment expectionally, but now I will need to schedule another service call when the old parts fail ... bummer. I just thought you should know. Levi August 26, 2013
Great experience with replacement window & door We are so satisfied with Milgard and how they backed their products. They repaired a sliding door and replaced a window panel at no charge. The technician's knowledge and skills were excellent. Thank you! August 26, 2013
Lifetime Warranty and Great Service A few years after the installation of some new windows, a seal failed on one of the windows. Milgard has a lifetime warranty, so the replacement was free. I'd made the service request via the company's website. It took a week or so before the service department got back to me, but then scheduled an appointment to repair the window. They had on record the dimensions of the window, so could place the order for the replacement right away. The service technician was prompt and courteous, and had the window replaced in about 15 minutes after arriving. August 26, 2013
Service was great The service was great. Window was replaced with no questions asked. The service tech arrived on time and completed the service in a professional manner. August 26, 2013
Good people Both Technicians initially thought the window replacement was not going to happen because I had plantaion shutters. I told them I informed the customer service rep. I had shutters & she told me just to make sure the shutters were fully pushed away from the window. The Technicians proceeded with the removal / installation of the window & it was in under 10 minutes. I told the Lead Tech. I had a "honey do" list for him to look at. It caught him off guard. The customer service rep. apparently did not inform the Lead Tech. to repair the lock on the window & install a new "toe guard" on the patio door. The Lead Tech. did these two other repairs. One issue was that your crew left paper wrap from the new window on the ground in my backyard. Not good - unprofessional. Entire job took around 20 minutes. Overall good value - but your field crew needs some polish August 26, 2013
Repair of sliding doors and casement window. Milgard tech arrived within time window for appointment with local contractor(from Roseburg Glass Company) to assist. Both were very professional and organized, getting all three sliders repaired in a timely manner. Very pleased with the results, the doors slide like new now and the casement window also is nice to have in proper working order. Couldn't be happier with the work performed. Jack Reilly August 26, 2013
Fantabolus Crew arrived promptly on schedule.. I thought they were only there to measure, but instead actual replacements were there. They found my original order in company records and brought out the panels to replace. I call, and 3 weeks afterwards, fit into my Saturday schedule, the window was crystal clear again. Thank you Milgard.. A+++ August 26, 2013
Excellent service We have been very happy with the prompt and efficient service we have received. Everybody was very professional. We would highly recommend Milgard to anyone! August 26, 2013
Your service tech. did a great job. It took about three weeks to have your tech come out and look at our windows. Once he was here, he did a excellent job of fixing ALL of our windows. Even though the office wanted him to leave. He stayed on the job and completed all of the issues that we had. August 25, 2013
The service was terrible! The first time you were supposed to be here at a certain time, we took time off from work to meet you and no one ever showed up. So when we called back, we were given another date & time and the guy came 2.5 hours early and no one called to let us know. only two of the warranty windows were replaced.. We had to call back AGAIN and schedule another appointment ..This time the guy showed up 1.5 hours early.. luckily our construction guy was here and notified us. so we hurried over. the Milgard guy then checked all the windows and check marked the ones that were going to be replaced through warranty, and told us that one window would have to be paid for and that someone would call us in the next week or so with the estimate and time they could come back. Three weeks later we call and are told that none of them would be under warranty & would have to pay for all of them.!! I am very disappointed in your service. It would be nice to be contacted by someone higher up than just your customer service people.. August 25, 2013
I wasn't home when service was done but seemed to be okay. I was not left any kind of receipt or explanation of what was done. Please send an explanation of what windows were repaired. I have some upstairs windows and can't really see if these areas were completed. August 25, 2013
Outstanding responsiveness No product is perfect, so the hallmark of a company is when something doesn't go perfectly well. In the case of my Milgard windows, which our builder used, the style and functionality is perfect for the house. We have had, however, a few windows where the seal has failed, creating a mold between the panes. In each instance, Milgard has sent technicians out immediately to measure, and replacement follow quickly. The techs are very professional and answer any and all questions. When I recently had to have molding re-installed after the window was replaced months ago, again Pat S. in Customer Service took great care of me and the work was again done well and quickly. August 25, 2013
"A Very Satisfied Customer!!!? I was actually surprised to learn that my Milgard window was under a lifetime warranty! The service was excellent and the problem was fixed. I was pretty amazed overall! Thank you Milgard. August 25, 2013
The service was excellent! We were given a time slot that was met and the service tech was fast and did an excellent job. We always recommend Milgard to anyone who is thinking about new windows and/or doors. August 25, 2013
simple and professional its great to have a company stand by its products. The process was simple to have our window replaced and the person who showed up was in and out in no time. I would buy Milgard again just because of their lifetime warranty! August 24, 2013
Superb service! Window replacement was quick and easy. Service technicians Stan and Vitale were prompt, professional, and polite. We are very impressed with the service we received. August 24, 2013
Hector did a great job! Service technician arrived at the early end of the service appointment time frame, was very pleasant, went to work quickly and completed the job in a very short period of time. Great work. August 24, 2013
Milgard is the best for both quality and warranty, hands down number 1. From start to finish the service was excellent ,you promptly responded to my e-mail with a phone call, problem was discussed , date for repair was made, and repair was done. The repair was top notch, I had had him before on another job and he was in and out in just a short time, he also explained the problem and how and why it occurred giving me a little wisdom on what to look for in the future if need be. Also the repairman was beyond neat in his cleanup after. August 24, 2013
Delay in installing replacement window The tech postponed the installation at least two times, to the point that it was a month after the initial appointment before the window was actually installed. He was wondering how he should get paid on a warranty situation. He should be compensated by Milgard, as the original retailer no longer represents Milagrd. August 24, 2013
Millard Service The Best The service techs that replaced the glass in our windows under warranty were prompt, friendly, respectful of our property, and performed quality work. They even took the time to adjust several windows that were sticking which was much appreciated. We put Milgard windows in our house 23 years ago and they are the only ones I would use in the future...great windows and customer service! August 24, 2013
The service was excellent! The service tech was on time, listened to what the issue was and worked quickly and efficiently. Our windows now open and close easily and smoothly. It has made the summer months much more enjoyable! August 24, 2013
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