Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5661 7676
Tip Top One of the best companies out there. Very impressed with the overall professionalism and the service tech's ability to quickly correct any problem. July 16, 2013
terrific service I can't believe after 17 years you are still servicing our windows. Thank you very much. And after 17 years we have had only 2 very small problems. Great windows- great service! July 16, 2013
Good attitude, performance still up in the air I called with a warranty claim. The service rep was cordial and responsive, and said the part would be shipped to me. (It'd be an easy one for me to install.) A month went by, and no part appeared. I called again this morning, and spoke to the same service rep. She apologized, and said she'd put another order into the system. I can't fault her approach and attitude, both were first-rate. But it would have been better if I hadn't had to call a second time. July 16, 2013
Great service I would wonder if there is a better window warranty in the business. Over the last 20 years I have had several windows fail (west side of home, intense sun). Alison at Milgard has always been prompt and professional. The local service reps have been friendly, professional and timely on each visit. I have to say that the Milgard crew has withstood the test of time and contiue to be a pleasure to work with. July 16, 2013
What's not to like? I had a window with a broken seal. I called. They set a time to replace the pane. They came when they said they would. They replaced the pane within about 15 minutes. They left the place as neat as they found it. The window is perfect. Didn't cost a cent. What's not to like? July 16, 2013
Exceptional service I don't think I have ever had a company so competent servicing a problem I may be having with a product I purchased as Milgard. From my initial phone call regarding the problem with my windows to the service technician arriving on time, I was extremely happy with the service provided and would recommend Milgard to anyone I encounter. They have exceptional customer service. When I first called I had to leave a message for the service representative for my area to call me back. Tanya called back shortly and was very helpful and was extremely knowledgable about what I was trying to explain to her. They had the service call scheduled with in a weeks time. I will call Milgard if I ever move and need to replace windows. I cannot give this company high enough praise. They are exceptional from beginning to end. The technician was very professional, courteous and had a smile on his face from the time we opened the door. I was so pleased with his work and I applaud Milgard for having an email sent of what the service technician looks like-his name, etc. All companies could benefit from this procedure. Thank you again so much Milgard, Tanya & Steve for your great service. July 16, 2013
Outstanding Pat helped me get the service I needed as soon as possible and the installer was extremely professional. He cleaned and made me feel at ease. He was very knowledgable. July 16, 2013
Excellent Very professional company with great service. Very rare these days, but really appreciate it. Will spec Milgard windows in any new construction going forward!! July 16, 2013
Had 6 windows replaced under warranty after 17 years of onwership I bought 32 windows from Milgard 17 years ago. Had 6 windows replaced under warranty. Service was great from start to finish. The warranty and service is stellar. The warranty experience was perfect. They stand behind their product. July 16, 2013
Very good service Technician was professional and willing to answer all of our questions. Very satisfied with the service July 16, 2013
Excellent service and warranty! I was so pleased to see that Milgard has such an outstanding warranty and stands behind their products so well. Service and professionalism from all involved was great! July 16, 2013
Defective product not covered by warranty Would never use Milguard as the window has condensation and the company will not replace their defective product. July 16, 2013
The in-home techs knew what they were doing Working with Renee is great, she is professional, personable, and responsive to customer needs. The in-home techs did a good job of taking care of the issues we had, although we feel they probably should have realized that they were disabling the security function on the window that they replaced the parts. Somehow the magnet for the security switch for that window was not working after the visit. But, Renee has arranged for the coverage of the repair needed. All is good- Thanks! July 15, 2013
This service exceeded my expectations! I had had a problem with some windows for some time and did not realize my solutions were just a phone call away! Wow! EVERYthing was resolved in one service call. I can now open ALL my windows with one hand compared to suffering whenever I had to open OR close my windows. THANK you Milgard! THIS is what a lifetime warranty looks like! July 15, 2013
Service was done quickly and the Service Tech's were excellent!! I was very pleased with the Milgard Lifetime Guarantee. From the first call I made to arrange the repair/replacement work to completion everything went smoothly. The Service Techs arrived during the specified timeline and were very pleasant and professional. I am so glad that I had Milgard install my windows when we decided to install dual pane windows. I will definitely choose Milgard in the future and would confidently recommend Milgard to others. July 15, 2013
The actual repair was very good. I wish that I could be notified by phone a few minutes before service techs come. Waiting between 1 and 5 pm is quite a waste of a customer's time. Also, I would like rep to return my calls and email. Otherwise, the service is good. Could be much better if phone reps could be more responsive. July 15, 2013
As always, Migard has lived up to its service warranties. We have chosen Milgar d Widows for various home improve and new construction projects for for over 25 years. Your company is great and the onsite service people are great and represent the company well. He mentioned that he would not want to work for any other company. It means a lot when the employees are proud of the guarantees that the company makes and they have no doubts that the company will stand behind there product. July 15, 2013
Awesome warranty and warranty service I had the window serial numbers handy when I called the service rep and he quickly pulled up my customer information and scheduled the service call. As promised, two days before the scheduled service I got a confirmation call from Milgard. The day of the service, the tech was 5 minutes early and made the repairs in about 10 minutes. Great product. Phenomenal warranty and warranty service. I highly recommend Milgard for all of the above. Dan Dickey July 15, 2013
Service was great. The window replacement job was very difficult for the fact that it was a 6'x6' window and it was on the third floor. The crew was very careful on how they handle the window installation and moving around inside the house. They took their time to ensure that safety was first, and they did a great job. thanks. July 15, 2013
What a difference! We have 2 companies in our area and BEST is the BEST. The service, quality and price by far exceeded the competition. Everyone we had contact with were professional, nice and a pleasure to work with. Even when one of the windows needed to be replaced after installation it was handled great. We have no complaints and would highly recommend BEST. July 15, 2013
Overall, pleased with service. Servicre rep ordered the wrong window so installer had to make two trips. Both were prompt and professional. Email notice very helpful. Good service. July 15, 2013
Very Pleased! Milgard's technician came to install a screen to replace the one that the window installer (from another company) bent during installation. Milgard's tech noticed that the window installer installed Tuscany screens on my Styleline windows and he ordered all of the screens to be replaced. As soon as the order was ready he installed all of them, free of charge. July 15, 2013
Very pleased! The technicians and phone personnel were very professional and the service was prompt. They came out within two days. This is the second time I have had to call Milgarde and am very pleased with their services. July 15, 2013
Milgard is the best. John was our service tech. He was prompt, efficient and very professional. Milgard is truly a company that stands behind their product - no debates, no squabbles. You back up your windows 100%. Thank you for taking care of us. July 15, 2013
Great service, just wish it was quicker than the 10+ days to get someone out. Great service, just disappointed it took so long to get a tech on site. July 14, 2013
Excellent Submitted the request only online and there was quite a delay before I heard back. However once the process started it went very well! Warranty service with Milgard is everything it is advertised to be - awesome! July 14, 2013
The staff at Milgard were professional and quick! The Service Rep on the phone was warm and professional. She was very patient while I was writing down the order number from my affected window. I am just amazed how each window have different order numbers and they refered to Milgard's database of window dimensions, window type (low-E), frame type, etc. This system gives us convienience when the technicians make only one visit to our house! The technicians are professional and neat and they get the job done in minutes!! Thank you!! July 14, 2013
Coulda done it myself On 4 of the 6 casement style windows I have, the plastic spacers between the hinge halves are missing allowing the window todrop down a bit and not close all the way and stick. The window only hits in the lower outside corner. If I pushed the window up on the hinge, back to the spot that it would be in if the little spacers were there, the window closes fine. The tech came out, looked at the hinges and told my wife the window had house had just settled a bit, I was out working. He proceded to use a cats paw pry bar and "tweek" the window 'till it closed. I coulda done that. In my opinion, it's not a proper repair. The hinges are failing, the plastic parts of the hinges are cracking and falling off. The hinges should be replaced, but, the windows do have a lifetime warranty, so I guess as long as they work, it's all good, right? In the attached pics you can see the difference in a good and failed hinge. Also, the "tweek" he did is a patsc. On the completely failed windows, the top now has twice the space as the bottom of the window. Now that the hinge is metal on metal, I fear in the near future the whole bottom side of the window will hit the sill. July 13, 2013
I love Milgard! I was more than impressed with Milgard's support team. They sent a technician to measure the windows to be replaced and then scheduled the replacement of the windows within a week. They were responsive, responsible, and professional. My windows are absolutely beautiful. I have another building that needs windows replaced and I am so in awe of Milgard's guarantee that I will definitely buy the Milgard windows for the other building later this year. July 13, 2013
My first dealings with Milgard repair service and could not be happier. I am a property manager for a 28 unit complex. We have changed about half of our units to new Milgard windows. We spent a little more per window but the Milgard warranties and aftercare was well worth every penny. July 12, 2013
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