Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Thank you for having this warranty program & the great people doing the work. From my initial call until the work was completed everything was done with professionalism & timeliness. I was kept informed of the status of the work to be performed & given enough advance warning as to when the work would be done at the house so I could arrange my schedule accordingly. All in all a job well done! August 19, 2013
A job very well done! The professionalism displayed by the entire Milgard team was second to none. Prompt reaction to a "failed" window, one call and the entire transaction was handled. I couldn't be more pleased. This type of customer service will go along ways in keeping them a very successful company. August 19, 2013
Awesome company and repair work! We are very happy about Milgard lifetime warranty and fixing our windows with seals broken and the window springs to we can open and close easier. Pat and Shawn were great people to work with. We appreciate all the new windows. August 18, 2013
Fell short of expectations Shortly after installation the screen on our new patio door tore and when the Milgard representitive came to repair and adjust the windows that that already had warranty issues I asked him if there was anything that could be done about the tear, he stated that he could put in an request to have a new piece of screen sent out to me so that I could have it installed. I waited to complete my review to see if the Milgard representitive would follow through with the request to have the screen door material sent out to us and honor his word. Well it has been almost three weeks and I have not received the screen door material. I like the windows and door just not the follow through or lack there of. August 18, 2013
Quick, clean, professional and successful! All contact was professional. Schedule was met. Window construction issue was resolved. Additional problem was discovered and resolved. August 18, 2013
The service was excellent! We are thrilled that Milgard: --honored their warranty 20 years after the initial installation --scheduled our service in a timely manner Their specialists: --arrived on time --brought the necessary parts --completed the repairs to our complete satisfaction Many thanks! August 18, 2013
The guys were very friendly and competent It was nice to have no hassle concerning the warranty. From the first day I called until after the new skylights were installed, everyone beginning with the lady that set up the service, to the guy who came out to evaluate how to fix the skylights, and finally to the installers, did everything they could to accommodate me. Everyone was extremely helpful and friendly. I bought the original skylights over twenty years ago. It's nice to be able to look through crystal clear skylights again. Milgard is a company of high integrity. No wonder they've been around so long. August 17, 2013
Excellent all around. From the time I sent the first email to the time of window repair, everyone at Milgards made my experience as inconvenient as possible. Larry not only fixed the issue in record time, but gave me advice about another window that I found difficult to open. Thanks to all at Milgards. August 17, 2013
Very professional service I'm a homebuilder and have put Milgard windows in my new homes for 30 years. Always tell clients about Milgard's Lifetime Warranty. Ten years ago I put Milgard windows in my own house. Had some seal issues over time in a couple skylights and a garden window, Recently called Milgard Service and two weeks later their team showed up and in an hour's time two new skylights installed and a garden window re-glazed. The techs were all smiles, did the work quickly, cleaned all glass inside and out, shook my hand and were gone. Next time I tell clients about Milgard's being guaranteed for life it will be from personal experience. Well done, Milgard! August 17, 2013
Excellent service! Service tech was on time, very professional and very competent. Solved problem quickly and explained solution as he went. August 17, 2013
The tech was professional, efficient, friendly. Knew his product and his job. After some "phone tag" setting up the appointment, everything went very smoothly. My request to adjust the time of window replacement around a previous appointment was quickly honored. Am very pleased with the prompt service and the efficient way everything was handled. It is quite unusual in this day and age. Hats off to Milgard for honoring their pledge of lifetime warranty without a huge headache to the homeowner and for hiring such professional people. August 17, 2013
This service request was great. Thank you for the quick turn around time on getting our window fixed. We appreciate the timely service! August 16, 2013
excellent! Amy, awesome! your tech was here at 2:00 as promised. better service than I would have thought. I was thinking he was just coming to check the window, next thing I know, 30 minutes later we have a new window installed! EXCELLENT SERVICE! Will absolutely use this company if we have the need and will recommend to anyone if asked. You were great, Joaquin was great. Impressive customer service. Thank you Robert Stewart August 16, 2013
service was great Excellent service for our windows from Milguard. What is disappointing is that we have had many service calls on our 7 year old windows. August 16, 2013
Very satisfied with warranty service. Tanya, the service rep on the telephone, was extremely helpful, prompt and accurate and did a super job coordinating two different issues into one service call. Sergio, the service tech, did a great job on the work, put in extra effort, and was very careful and accommodating. Both were excellent. August 16, 2013
Efficiency The two men from Milgard arrived well within the scheduled time and began work as soon as they had confirmed the measurements and their materials. They worked quickly and efficiently the entire time, and completed the task of replacing all the windows in a single-story house within approximately eight hours. After that there was another hour of clean-up and touching up, and they were done by mid-afternoon. I would highly recommend using the Milgard company if you require replacement doors or windows. August 16, 2013
required multiple appointments to fix problem Service rep had to come to the house 3-4 times to resolve issue with the upper double hung windows not staying open due to the spring tension apparently being to strong. Springs were replaced but problem persisted, with 2 of 3 windows of the same size. One spring was removed, which allowed the windows to stay open, but left the window crooked. After 5-6 weeks service rep returned with different springs after reporting there were no other options. My wife was the one dealing with the service rep as I was at work. Issue finally resolved, but took pretty much the whole summer to resolve. Thankful it is resolved and for Milgards guarantee. August 16, 2013
Would highly recommend Milgard warranty service. I was contacted promptly after opening warranty claim online. They were very accommodating about scheduling around my time frame. Technician was friendly, quick, & very thorough in replacing glass & a screen (which wasn't covered by warranty). Actually, replaced a screen & gave us an extra. Very pleased all around. August 16, 2013
Best Service Milgard is the best. We have had to replace the glass in our back door and our 4x4 skylights. There were no questions asked and they did not need to come out to see the windows before they were replaced. Great service and they take care of the customer. Best windows and the Best warranty. August 16, 2013
On time service was great When I scheduled the appointment I mentioned that I had to leave by 11:45 and they wrote it on the work order, the service man knew this when he arrived and had me out the door before that time. The repair was done efficiently. August 16, 2013
The service was exceptional! From the very first contact with Milgard the service has been exceptional. I had the ability to ask questions and everything was explained in great detail. Once, the tech arrived I was pleasantly surprised that he was there to repair. August 16, 2013
Very helpful and prompt service Aaron in customer service was very friendly and helpful in getting me the parts I needed to fix some window problems. Thanks! Lee Sherman August 16, 2013
Excellent service My phone call was answered promptly and the part I needed was identified and shipment arranged. August 15, 2013
Great service and information Your service tech was very professional and helpful--showed me how to remove second floor sliding windows. My husband is thrilled not to have to climb on ladder to clean windows. Great info to learn after living in our home for 21years. Never too late to learn something new. August 15, 2013
Excellent The whole experience was painless and so quick. Both workers were professional and courteous. I can see out the window again - it like getting lazik. August 15, 2013
Very Courteous and knowledgable representative The main windows that had somewhat broken seals, was discovered to actually be Insulate brand. I do have one French Door from Milgard which the representative noted. He was very helpful and suggested I go onto the internet for a warrantee site of Insulate windows. Thank you! Peggie Linville August 15, 2013
Excellent service!! This is the second home we've installed Milgard Windows in. In both homes we received excellent service from them. The service techs knew their product and how to fix the problems we had quickly. I must admit that both problems that we had were due to the owner (me) not the products. Milgard still stood behind their product. I would highly recommend Milgard windows for any home owner who wants quality products they can trust and a company that stands fully behind what they make with quality service. August 15, 2013
Excellent The service was excellent, starting with the phone call and the in-home technician. August 15, 2013
The service was great. The window installer did a great job. Milgard has excellent service and great customer response on warranties August 15, 2013
Repair man damaged one of the windows The window replaced in the bathroom now does not stay open the way when it is raised. This happened when the repair was made. There is a plastic piece that is now visible on the LH side of the window when it is raised. Now I have to call and have them come out again to fix the window. August 15, 2013
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