Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6454 8737
This use to be a great Company but attentive detail is gone! Repairing our two out of three Milgard motorized skylights required four separate visits from May - September, 2013. Followup communications by Milgard over issues and parts is a near impossibility! Service is "random" -- available parts is "random" especially on these older skylights. It appears they are disinterested in getting repairs handled in an expedient manner. Customers get no priority after the first unsuccessful visit, same for the second visit and even the third followup appointment for the same issue. Parts they bring out are often old & used thus wasting your time and their time plus another month to reschedule. Indeed very frustrating. September 24, 2013
The tech that came home was great! This is my second time interacting with this tech - he had come to fix a handle earlier and he was also the one that spotted the issue with glass pane. In the days of vendors trying to save-a-buck by denying customers due service, it was very refreshing that the tech not only spotted the glass pane issue also took it upon himself to educate me about why we should look into replacing it. I think this tech put my personal confidence into Milgard to a new level. His professionalism in getting the job done was excellent. Rather than treating it as a job, it was clear he takes pride in his work and would make sure that everything was in good working order before he left. I haven't dealt with Milgard techs before but if everyone that you have on your staff is like this tech, you have a great customer loyalty following - just based on your service. Keep it up! September 24, 2013
The most professional customer service program that I have ever experienced. From the initial call to report the problem, to the appointment set-up, to the actual installation, the interface was quick, to-the-point, and without hassle. The installation team was right on time (actually a little early), knew exactly what to do and how to do it. The work was done quickly, and left nothing for me to adjust or clean-up. September 24, 2013
Responsive, customer oriented, responsive service. Admire and appreciate Milgard's commitment to quality and customer satisfaction. Service dates were scheduled 3-4 weeks out, but Juan was on time, on the job, personable and efficient. Very pleased overall with Milgard's service. September 24, 2013
Service was excellent We have loved our Milgard windows since installed a few years ago. We had two windows that appeared to have some moisture between the two panes. We called Milgard, they immediately went to work to replace them. No issues, windows were replaced promptly and efficiently. Very happy with the product and the service!! September 24, 2013
Great Job We built our home in 2001 and have had a couple service calls. All have been great. Keep up the good work! Excellent warranty. September 24, 2013
this service was great, The service was excellent. Service was professional and very friendly and fast. September 23, 2013
My Milgard Service experience was excellent from start to finish. I was very impressed with the excellent customer service I have received from Milgard. Very professional from start to finish. September 23, 2013
Service was great, ordering was a pain. I contacted Milgard about purchasing a replacement screen for one of the windows on our home. The windows are 12 years old. I contacted customer service via email. The customer Service Rep was prompt, knowledgeable and I had a written quote for a replacement screen within a couple days. I then had to contact the factory, via phone, to order the screen. I had to wait on hold for about 10 minutes before I reached the sales rep. The sales rep was friendly and efficient. The order was taken quickly. There should be a way to order parts, or pay for a quote, without the need to be on hold so long. Maybe some type of internet based, order process.... September 23, 2013
excellent! NIce work....REally pleased with your process...I did note that we never received a conformation e mail or phone call two days prior...but you showed up and got the job done. We are pleased 10 years ago we chose your product. Thank you so much! John Jessum September 23, 2013
Amazing Service! We had a couple of windows that had developed moisture between the panes. I contacted Milguard and they sent someone out to replace the windows. The servicemen were very professional, on time and did an amazing job. You don't find many companies like Milguard who stand 100% behind their products. I highly recommend Milguard Windows as their service and products are a cut above the rest. September 23, 2013
Service was good except for one thing I was instructed that I would receive a phone call two days in advance to my appointment. I didn't and the day of the planned service I had to call to get a confirmation and a time for that day. People have work and other things going on in their lives and these pre-scheduling calls are very important. As it was I was available. Thanks for asking for my feedback. September 23, 2013
Excellent efficient service! I reccomend Milgard to all my friends! There is no doubt that Milgard provides excellent service to anyone that buys their windows. There isn't even hesitation if you are having a problem. Milguard schedules a time to come and fix the problem. The tech's are pleasant and efficient. They are in and out in no time and seem to know immediately how to fix the window. Thanks Milgard! Jeanne McAlindin San Diego September 22, 2013
Poor service Replacement window glass was lost by Milgard and had to reschedule three times due to poor communication with us the customer and within the Milgard service reps and supervisor. Last minute appointment cancellation by service rep and failure to call second phone number provided to stop us from leaving early from work. One of the service representatives was unprofessional and rude when asked to contact their supervisor to help with matters. September 22, 2013
Outstanding Service! The Milgard service was outstanding! Your agent was on time and did a very professional job. I'm a very happy customer. September 21, 2013
Glad we bought milgard He was very quick and professional. He was here and done in 15 min. He also fixed a small problem we were having with another window, no problem!! It is nice working with a company that stands behind their product and is so professional about doing so! Thank you Edie September 21, 2013
Milgaurd arrived per schedule and completed repair as planned. Excellent. Repair was in response to a fogged window with a lifetime warranty. Window was 12 years old. Milgard found the sales record from the number I found engraved in the window frame. They replaced the glass with no charge. September 21, 2013
Exceptional service, quality product. My service provider came promptly, as scheduled. Requesting service and ordering the replacements on line was convenient for me. I have owned my home 11+ years. The service technician had replaced windows in my home previously. He was professional, gracious, and kind. His work was perfect, and performed quickly. I appreciate my quality windows, as well as the exceptional quality of service provided to maintain their appearance and performance. Excellent product, excellent personnel. Thank you. September 20, 2013
Wonderful Service. My Milgard windows are the best investment yet in the process of renovating my home. The double hung windows are a housewives dream. When it's time to clean windows it is nearly effortless. September 20, 2013
So glad I bought Milgard windows! I bought my Milgard windows through California Replacement Window 10 years ago. They were recommended because of Milgard has a great warranty. I had one window get cloudy this year, and Milgard replaced it at no charge. What a great company! September 20, 2013
Great Service Marisa, Jose and Robert were great. They took care of my window's condensation and discolored brass handles. September 20, 2013
This service was great! Fantastic service for a warranty problem. Best of all materials and work were both covered by original owner warranty. September 20, 2013
Great I was very pleased that Milgard honored their warranty and resolved the issue promptly. September 20, 2013
Window Sliders The tech came and told my wife that the balancer sliders were all bad and very cheap. He then proceeded to replay them all very quickly throughout the whole house. Our windows have NEVER operated as easily and effortlessly as they do now. Not sure why Milgard EVER allowed windows to be installed with such cheap components. I have even told other people NOT to buy your product because of how bad they were. Now that they are fixed I will recommend. However you have lost sales because of the original choice to sell them with bad components. September 20, 2013
Excellent experience! We are very happy with the results and service that we received. Thanks for taking such great care of us. September 20, 2013
The in-house service was fantastic and definitely worth the wait (which is a bit long). The in-house service was absolutely fantastic; the service tech quickly identified additional requirements to fix our windows and once available, the tech corrected the problem with the windows and even added a necessary enhancement to reduce future wear and tear on these windows. The tech even provided a helpful hint in preventing future wear for all of our other windows. My only negative is the long wait for this great service, which becomes even harder to get if you need a specific time frame. September 20, 2013
Excellent service I wish I would have called sooner to get windows repaired. September 20, 2013
The service was great from start to finish My sliding doors work like new. The had all parts with them and were prompt and courteous. They worked quickly and put things back in place and locked the doors. I am very pleased. Thank you, September 20, 2013
Absolutely outstanding service . Millgard honored it's lifetime warranty on 4 of my windows with broken seals. We bought the house from the builder in 2000. I sent an on line request for repair and it was honored the same day. The 2 installers that came were the hardest working , most efficient and professionally competent that I have ever had the pleasure to work with. 4 windows were replaced and cleaned in 35 minutes. I previously installed Milgard windows on a second home we remodeled 3 years ago. I now really appreciate what a wise decision that was. Milgard is as good as it gets. September 20, 2013
Service was professional, effective and on time The service requested was handled efficiently and the problem was resolved. You stand behind your windows with excellent and timely service. George September 20, 2013
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