Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
The service was very professional. The service was organized and the technician was professional. I am a builder and this was my own home. I will recommend Milgard to my clients. August 12, 2013
Fantastic! Our technician was efficient and professional. Everything went quickly and he even adjusted our screens so they would pop in and out more easily. August 12, 2013
Our experience exceeded expectations by a wide margin The techs were great and the service was great. Very impressed with how Milgard stood behind the Lifetime Warranty. August 12, 2013
Second time a charm?? The first time the rep came out to replace the window, he had the wrong size. He had been out earlier to measure, so I feel it should have been right. Had to reschedule, take another day off work for him to come back. Second time he came out and replaced the window. He was prompt and professional. August 12, 2013
Very professional and on time. I was very happy to find that Milgard stands behind their products with quality service even after 7 years! The service was completed with quality and on the date and time they provided. August 12, 2013
Repairman did not know what needed to be replaced, didn't have replacement part. No repair was done. I called late July and told the lady on the phone that the outside latch where you hold to open or shut the sliding glass door was broken. Two weeks later a repairman came and did not know what the problem was. I showed him and he thought he might have that part in his truck. No luck, so he told me he would order the part, have it sent to me and that I would have to replace it. When I called and stated the problem, I thought they would order the part so the repairman would have it. Now I have to wait for a Fedex truck to bring the part, which I would give odds it will be wrong. If it does arrive and at my age (80) I will be able to replace it, I will write my own review as to how good I did with the new part. August 11, 2013
The service man that came was great! Had you not asked me to write this I would have done it anyway. The young man that did my work was prompt, friendly, efficient, and I was very impressed with him. I hope you will find out who he was and thank him for me. I did not get or ask for a receipt for this work so I do not know his name. Richland, WA 99352 August 11, 2013
Effiecient and trustworthy service The communication about my window replacement was above standard. The technicians were on time, and experienced. The work was done quickly with no mishaps (although it was a very large window on the second floor). August 11, 2013
You guys rock. Many other corporations would benefit their own business by taking lessons from you. Outstanding customer services. The Milgard experience is outstanding. Other than the fact that appointments to replace our skylight were booked out a month, the people at Milgard were refreshing. In and out of our home fast. Very intelligent and professional men worked quickly, quietly and cleanly. They were on time. They contacted me when they were on their way. Minimal paperwork. Polite, easy to access folks on the phone. No questions asked about the warranty. Perfect installation. I wish other corporations would learn from your wisdom...that customer loyalty is the key to better business...that we all win when "the Man" puts aside productivity and profit to make sure the customer has a great experience. I plan on recommending Milgard and consider myself a loyal customer. August 10, 2013
Worry free. From the customer service rep over the telephone to the in home service tech everything was perfect and efficient. Thanks Milgard. August 10, 2013
Excellent Service! The glazing in my large front window had failed (hazyness between the glass panes) and they replaced with no questions asked. This was actually the second time this has happened and have had the same great service both times. August 10, 2013
Great servcie, as always. Tech was polite, very respectful, on time and very fast when installing two complete windows. Thank you once again for standing behind your product. August 10, 2013
Fabulous job and very professional! Our service rep let us know when he would be arriving. Kept in touch and when he hit traffic and experienced a slight delay he called as well to update. Arrived and took care of all the issues in an efficient and professional manner. The guys were fantastic. August 9, 2013
Excellent service! We are so glad we chose Milgard windows! When they said the wndows were guaranteed we never thought we would need to use that...but we did and Milgard jumped in and replaced a winoow that needed help. The two fellows who came to replace the window, Vladimir and Sergio, were so kind to my husband (who has a disability) and so quick at their job that my husband can't say enough good about the experience. Thank you Milgard! August 9, 2013
Service tech was great! Service rep was so so! It took 3 phone calls to contact my service rep. The first 2 I left messages without a call back. The 3rd time I reached my rep. but she didn't seem too eager to address my problem. She did schedule a service appointment at about 3 weeks out. A little too long if you ask me. The service tech was great and on time. He had our problem fixed within minutes, 7 to be exact, and was on his way. Overall a good experience but it left room for improvement. Jeff August 9, 2013
Excellent in home service. I had to call twice to get someone to respond to my initial call. However, once contact was made, the arrangement for the service call and the service call was excellent. The technician knew exactly what the problem was and quickly replace the broken part. Thanks for your excellent in-home service. August 9, 2013
Forgot to bring all parts We had requested that screen bolts be delivered and they were not. This caused an inconvenience to our tenants who have already waited 3 weeks for their screens to be installed. August 9, 2013
Milgard comes through again The customer service representative on the phone was excellent and once she had the address, was able to access the original order for the house, which made the process simple, as I had several windows to replace. A simple height and width measurement while she was on the phone saved a lot of time. The appointment process was straightforward and, because they had a cancellation after the appointment was made, they called to see if we could accommodate the opportunity (which we could). The verified the appointment by e-mail and several days before the appointment, sent a reminder, along with the name and picture of the lead technician. The technicians arrived within the appointment time slot and efficiently and quickly replaced the windows and cleaned up. This is a really great company and we highly recommend their product and service. August 9, 2013
Quick response! Great service! The service tech arrived ontime and cleanly dressed. He tended to the window needing replacement, and completed the work quickly with no mess left behind. August 9, 2013
Prompt, professional, excellent service! We definitely recommend Milgard. We are very happy with our windows and the service is excellent. We did a lot of research before deciding to purchase Milgard windows, we made the right choice. We are a very satisfied customers. August 9, 2013
Exceeded my expectations! I never expected my service issue to be handled so seamlessly. From the initial phone call to the service call Milgard service was uncomplicated, prompt, knowledgeable and professional. No hassle, no argument Milgard took care of my service issue with no questions asked. I am a very happy customer. August 9, 2013
More excellent service from Milgard While a General Building Contractor I installed many Milgard windows and slidikng glass doors. They are Top of the Line and stand by their lifetime warranty. Our kitchen window lost it's seal. I called Milgard on the 11 year old window. They set up an appointment. The serviceman showed and had the new one replaced in 20 minutes. You can't beat that in todays world. Very pleased Customer, Michael August 9, 2013
Excellent service The service technician was exceptional. He arrived on time. He was courteous and knowledgeable. He quickly solved the problem, and he even changed parts on the glass door to improve the product. I am very pleased to see that Milgard stands by its products with lifetime warranty and first class service. August 9, 2013
Great service! Installer couldn't have done better for us! Neat and clean - loved that he wore covers on his boots as he worked inside our home. Very polite, hardworking, efficient and friendly. Our technician (Mr. Anderson) got the job done in no time and I have absolutely no complaints. Thanks for taking care of us so well! August 9, 2013
Excellent Service All my contact was online - excellent website and it was easy. The only phone call was for scheduling - which was fine - a link to Doodle could make that easier in the future. The followup postcard confirming the date and email the week before that defined the time window and picture of who I should expect - all very well done. The installer was a good guy - professional - efficient - and careful - putting rugs over the hardwood floors. With service like this - I will always buy a Milgard product. August 9, 2013
Great service! l'm very impressed with the excellent service I get from Milgard. Today, there are very few companies so dedicated to providing great customer service and Milgard is at the forefront. Our guests rave about our windows and doors and I always talk about the great service and waranty Milgard provides. I'm sure this has resulted in extra business for you. August 9, 2013
Prompt and courteous! The Milgard service people have been consistently prompt, courteous, and careful while replacing window panes that had begun to fog up a bit. I am so grateful that we chose Milgard windows when we remodeled our home in 1998. It is great peace of mind to know the Milgard warranty continues to protect our investment. Thank you! August 9, 2013
I wish every company has service this great. Service is excellent. It’s scheduled ahead of time; confirmation is sent a few days ahead with the exact time window for the work, it’s done promptly when promised in a very professional manner. The service professional is very careful of our furniture, cleans up the work area and leaves everything in excellent condition. I have always been a Milgard customer due to the high quality products. I seldom ever have any issues but am very glad that when I do they are fixed without question in the highest quality manner. August 9, 2013
Top rate service ! The professionalism of the service tech was above and beyond what was expected. The tech answered all of our questions and explained the process thoroughly. August 8, 2013
Very professional I couldn't be happier with the service I have received. He was very professional... right on schedule and my doors and windows look beautiful. August 8, 2013
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