Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5261 7134
This service WAS great. The technicians gladly showed me the "sweet spot" so that I can remove the sliding section of the window for easier cleaning....this is important in that the window is at a 3rd story location and is not safely reachable to clean. And they did not make me feel like an idiot for not knowing.....our older Milgard windows were aluminum and they were not as particular as to where you lifted them from in order to remove them. I even informed the contractor that installed the windows and he was glad to find out this solution as well. THANK YOU. (The technicians also informed me that there is a "lifetime" warranty so that if I ever have a problem in the future, I can ask for help.) May 17, 2013
Great service Fantastic service I couldn't say enough good things about the service tech or the company obviously very pleased. May 17, 2013
Repair weather stripping Service tech called before coming--they were on time. They promptly fixed my problem and answered all my questions. They cleaned up because this was a bit messy removing old stripping. Very happy with Milgard. May 17, 2013
You service men are the best! I have had your service men out to my house to fix issues three times in the past 13 years, and each time, they were polite, knowledgeable, quick and professional. You have a great team and always do excellent work. Thanks! Karnen May 17, 2013
Warranty service just doesn't get any better than this. We called Milgard with a fairly routine service issue (2 windows had lost their seal), and a tech was at the house the next week, measured the glass, and returned a week later to replace the panels. On-time show up, professional job. Totally pleased! May 16, 2013
bedroom screen replacement; screen door latch repair twice, our screen door latch assy has needed repair. March of 2012, latch assy inside door replaced. March 0f 2013, latch in door frame replaced. I am just concerned that this will happen again and we will have to pay a service tech $75 to fix a screen patio door. I ordered a replacement screen for my daughter's bedroom window. I first placed a call April 23. No one returned my call. I placed a second call, no one returned my call. I got on the phone several more times (seems like 20) and coordinated a quote, purchase and location to ship screen to. You should hire me!! I put yes in "Do you recommend this service". I do not like giving negative feedback. May 16, 2013
Extremely good service - as always We built our home with Milgard windows in 1997 and STILL continue to receive outstanding warranty service for the rare issue that pops up now and then. I wouldn't even consider a different supplier if we were to build again. May 16, 2013
Had a broken window replaced Patty was excellent on her helping me correct my problem. Andrew, the tech, show up on time and replaced the window. He knew his job and performed it quickly. Excellent experience for me the homeowner. May 16, 2013
Great Service! The service call was prompt and painless. The Tech was very professional and personable. He had good attention to detail and fast. Great experience! May 16, 2013
Excellent service! The technician was on time, immediately put on "shoe boots" upon entering, was professional and courteous, and solved all the problems in a timely manner! May 16, 2013
Should have done this years ago! I had a sliding glass door that didn't work properly for over 10 years. I just lived with it. Recently, I decided to contact Atascadero Glass to have a new door installed. The two guys that came out to install it were wonderful!! Craig and Matt were polite, professional, and worked well together the entire time. They went to great lengths to make sure no dust or dirt was left behind. I think my house was cleaner after they left than when they arrived!! The door is amazing and I could not be happier with the entire process. I would recommend Milgard and their technicians again without hesitation. May 16, 2013
Excellent overall service!! Technician was on time and was excellent in his repair job. He was polite and helpful, explaining the warranty of the window and showing me the problem with the window. Excellent overall service! May 16, 2013
They stand behind their product! Exceeded expectations! I contacted Milgard after a home inspector made a comment about window springs not operating properly. Milgard responded to my inquiry about inspecting the windows very professionally. The windows were installed 6 years ago and they treated me like they were installed yesterday. It was very nice to be treated so well during a stressful time trying to sell my house. Thanks Milgard! May 16, 2013
satisfied Excellent customer service...professional technicians and very knowledgeable in the work performed. Thank you for the great service. May 15, 2013
Milgard stands behind their work Thank you Milgard. Mark just finished installing the replacement screens on our new windows. Looks great! May 15, 2013
The whole Milgard experience has been a very good one! In a world where customer service seems to be a dying ethic... Milgard does a great job! They stand behind their product... when they say their product has a 'lifetime guarantee", they actually mean it! I highly recommend this company and their products! May 15, 2013
Slow start but wound up doing a great job. I initially called the headquarters location, was forwarded to a voicemail, I also sent an email and never heard back. A couple of says later I called the local office in Simi Valley. Maryann was extremely helpful and we got everything set. When the service person came he completed the work on the 3 and half windows in less than 20 minutes. All seem to be working fine. I was amazed how fast he got it done. Despite some initial concerns over the process. They did an outstanding job once I got connected to a live person. May 15, 2013
Couldn't have asked for a better experience We are selling our house and the inspector noticed a blown seal in a window. I called Milgard and they sent someone out to replace it free of charge. Wonderful! May 15, 2013
Quick and efficient. Their warrantee is true! We are finishing the rest of our home in Milgard windows. May 15, 2013
Outstanding as usual! I have had Milgard windows since my home was built in 1999. The service , including this time, is outstanding. May 14, 2013
Milgard service was excellent From start to finish the service was excellent. They called ahead to make appointment and were on time, every time. The technicians were always professional and let us know at the start of each visit what the plan was and how long everything would take. May 14, 2013
Just fantastic all-around service. Pat, the customer service rep, and Shawn, the technician, did a great job from start to finish...professional, courteous and knowledgeable! I will do business with them again without a doubt. Thanks, Milgard! May 14, 2013
This service was great! Servicemen were very professional and knowledgeable . May 14, 2013
We are so pleased tha Milgard stands behind their windows, due to such good service and quality we will recommend Milgard to our friends. Thanks We will always recommend Milgard to friends and relatives because the company stands behind their product. Thanks May 14, 2013
I could not ask for any better courteous or professional service. From the first phone call to report our problem, to the rapid response to set up the date and time to replace the problem windows, thru to the actual new window replacement, everyone involved was a pleasure to work with. Considering the original installations were almost 20 years ago, the promise of a lifetime warranty has truly been fulfilled. Thank you, Peter. May 14, 2013
Great service, now let's see how long the windows last The entire team was very professional in dealing with replacing my windows, which had clouded over due to (I was told) the glue decaying. Everyone was great. I'm a bit concerned hearing that it's likely to happen again, however. I haven't had this problem with other dual pane windows made by other manufacturers. But if the Milgard ones need replacing again, I know the service will be excellent. May 14, 2013
Milgard is THE best! I've owned 3 houses in my lifetime. In all the houses I've owned I had Milgard windows installed. Why? Excellent product quality and superb customer service. I don't need to look elsewhere. I'm satisfied. I trust what I know. And what I know is Milgard is THE best. Thank you, Milgard. Keep doing what you do best! Making customers happy. Including this happy customer. May 13, 2013
The total experience and service was exceptional. Every step of this experience from our initial phone contact through the actual replacement was absolutely top notch. WE are very pleased with Milguard products and service. May 13, 2013
Excellent Service! I spent a lot of time looking for my original receipt when I discovered a problem with one of my windows. I couldn't find it so I called the company that installed the windows. They said they didn't keep records back to 8 years ago. I called Milgard anyway thinking I would get a run-around since I couldn't prove I was the original owner. To my surprise, they had all of my information already on file! I don't recall ever contacting them. Apparently the installer sent them all the information. I was pleasantly surprised when almost immediately, I was told they would take care of it. Email communication was great - I knew exactly when to expect someone to check it out. They were right there within the time frame. They came in, measured, and were gone in a flash. I was then contacted again to schedule an installation date. Leo arrived right on time. He quickly removed the window and explained to me what he was doing as he did it. The new window was in place within minutes. He explained to me about the little "wire" that was used to keep moisture from building up in the windows. He also showed me how to identify my windows by pointing out a serial number in the window and told me that all of my window have the same number and that Milgard knew exactly which windows were installed in the house and where they were installed. I was surprised that a company keeps such specific records! My cat has destroyed the lower part of my screen door and Leo told me about a new type of screen that was made for pets - that the cat cannot rip it up. I had no idea there was such a product. He is a VERY helpful and knowledgeable person. I learned a lot about my windows today! I wish other companies had this kind of service. It was nice not having to jump through hoops to get my window replaced. I will always recommend Milgard products. Both the products and the service are awesome! May 13, 2013
Field service Hi we are a handyman company and we are asked to do a variety of items including fix balance bars and other miscellaneous parts of Milgard Brand windows. The folks at Milgard have gone well out of their way to help us with even the smallest of orders. They are all about keeping the end user/customer happy and they do an excellent job of it! jb owner of a Seattle Handyman Service May 13, 2013
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