Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4558 6179
Service was excellent! Communication through email with the warranty person was quick and friendly and on the day of service I was told the technician was going to be at my house between 9am-11am. He showed up at 9:15am and was very quick and professional. I highly recommend Milgard to anyone and this company have excellent CS. Thanks again Milgard! February 6, 2013
The Tech did not do what he was suppose to do. I had to wait over 3 weeks for a Tech to come and then he told me that there was a charge for this service. I had 2 contractors try to install 4 sreen doors and they were unable.Your Tech installed one and left the other ones sitting there. Do you call this service????? February 5, 2013
Amazing company that stands behind its product I have been very impressed by the professionalism and quality service of Milgard. The lifetime warranty on their double pane windows is for real. When moisture began to get into some older double pane windows, Milgard promptly scheduled a visit to get the measurements and within a couple of weeks the glass had been replaced. Can't say enough good things about their service representatives and technicians. It was refreshing to deal with a first class company. I'm sticking with Milgard windows and highly recommend them. February 5, 2013
terrific service call Sergio arrived right at the time Milgard had promised. Sergio was absolutely outstanding in his professionalism and I hope you recognize him as an outstanding service tech. His work was thorough, careful, and he took care to clean the work areas thoroughly. He couldn't have been more polite. At the time our windows were installed originally, we were promised a rod extension to reach a window for opening/closing, but we never received it. Sergio said he would notify Tanya in your office and she would make arrangements for the extension rod and call us. I am happy to go to Milgard's offices to pick it up when it arrives. February 5, 2013
Excellent Webber is a very impressive young man - very knowledgeable and service oriented. He did an outstanding job. February 5, 2013
Excellent service. The service people were on time and replaced the broken window in about 15 minutes. They were very efficient and left the work area neat and clean. The workmanship was excellent. February 5, 2013
Very proffessional Maybe its not that they stick to their word about warranty or service. It might be that they simply are the very best at what they do. February 5, 2013
Excellent experience. The only reason they were not give 5 stars is that the bathroom window they were replacing needed to be obscured glass and that was not clarified so they brought clear.They are bringing back the correct glass in two weeks. They were in and out quickly, were very reasonable and fair. We had a broken window we were paying for and one that was covered under warranty. They charged a nominal fee and did not make us pay for the service call. All and all it was an excellent experience. Very refreshing to have a company stand behind their product. They only other trouble is that we had a very hard time reading the serial number on the windows as they plate had oxidized over time. February 5, 2013
Fantastic service! We have 40 Milgard windows in our home which we built 15 years ago. The service we received from Milgard when the windows were installed was excellent. The service we have received on repairs/replacement of the windows has always been excellent. We love our windows and the Milgard service that comes with them. Fantastic company! February 5, 2013
Excellent Communication/On Time/Knowledgeable Fairly minor issue with window latching mechanism not being aligned properly, thus window did not lock & also was very drafty. Service man simply removed lock mechanism, repositioned it, drilled a new hole for the retaining screw, & reattached. Room now feels warmer as there's no longer any problem with unworkable lock or air infiltration thru window because frame couldn't be properly positioned due to misalignment. Thanks Milgard ! Cox/Anderson Windsor, Colo. February 4, 2013
Straight A. I was very happy with Milgard's entire response to my request to have a window repaired. It took only a minute on the phone to get a repair job scheduled. The guy was not only on time, but a little early. He went right to work and had the thing repaired within 20 minutes, including a little bit of cleanup and moving a heavy couch. I give him an "A Plus," and an A Plus for Milgard. February 4, 2013
A fantastic experience overall...but slow to get window replaced Milgard did a great job overall. Very professional, excellent system. Excellent response and so on. It did take a long time to get our replacement window. Long time to get the technician to our house and then several more weeks to get the window replaced. It wasn't terrible or anything, just longer than we expected. February 4, 2013
Best service ever! Betty is wonderful - courteous and prompt! Technicians are arrive when stated and complete work professionally. Milgard's guarantee is the best! February 4, 2013
very happy with quick response to problem Service was prompt and repairs done quickly. Courteous workmen, very professional. February 4, 2013
I am very pleased with this company at how well they service their customers. I am very pleased at the service Milgard provides their customers. If I were building a home today I would insist on Milgard windows. They make it easy to report problems and take care of them promptly. February 4, 2013
They stand behind their product No problems getting two windows, circa 2000, replaced when the air seal broke. Our whole house has Milgard windows. Glad we chose this brand. February 2, 2013
Service tech was punctual, fast and experienced. However, he left foot prints on our floor which had to be cleaned. Technician did a good job and was knowledgable. However, he had little regard for the footprints he was leaving on the flloor. Wish he had used shoe covers when coming in with wet feet. February 2, 2013
Satisfied Customer I am exceptionally please with the quality and service. I had a repair issue that was taken care of in the most satisfactory manner. I will recommend them to all my friends. February 2, 2013
Exemplary service that's less common every day. I could not be happier with the Milgard repair service. I was treated with courteous, prompt attention to a broken window problem. We had a window that broke for reason that is a mystery to us. The inner pane only of the dual pane window broke from corner to corner. Although the Milgard service tech explained that glass breakage was not covered in the lifetime guarantee (which I understand and agree with) a service repair tech was sent out and the window was repaired free of charge. To me that is Milgard going the extra mile to satisfy a customer. I am completely satisfied that I chose Milgard windows and I recommend this company without reservation. February 2, 2013
Very happy with the service. The service tech was very pleasant and efficient. Three windows were replaced in about an hour. February 1, 2013
Not only great-outstanding This guy was good! Efficient, pleasant, reprersent your company very well. Thanks. February 1, 2013
Top Notch Customer Service I initially called with general questions about Milgard's warranty. The customer service rep was so helpful after I explained my concern with one of my windows, that she immediately scheduled a tech to come over and replace it. I was called back several days later to confirm the appointment and the tech arrived on time as scheduled. What a breath of fresh air when you receive great customer service. Based on this experience alone, I will always recommend Milgard windows in the future. Thank you Milgard! February 1, 2013
Milgard is amazing! We built our home 13 years ago and decided to use Milgard windows and sliding doors throughout. They make a beautiful product and I believe it is absolutely the best value. The quality is excellent and we've only had a couple minor issues to date (normal wear and tear) and those didn't occur until after 10 years. In order to resolve the problem, I called their toll free number and a technician was scheduled to repair the issues within10 days. The customer service was excellent and the repairs were made "free of charge". Based on my 13 years experience with their product, Milgard is the ONLY manufacturer I would recommend for windows and sliding doors. February 1, 2013
Window replacement Scott L. was the one who installed the replacement windows on in our bedroom. He was extremely thourough and courteous. He even suggested things I could do on the outside to ensure a better seal around the windows to prevent leaking from rain. I am very impressed with the quality of the Milgard brand of windows and the NO Hassel replacement of windows with damaged seals. Thanks Milgard you can be assured if I ever need new windows in my next home your company will be at the top of the list. As a side note the installation of the windows done by the contractor Polygon was shoddy at best and poorly done which is why I am having some leaking during heay rains and wind. February 1, 2013
The service was great. Our service rep was very professional, knew what he was doing and went overboard to take care of the issues. We had called him on one broken spring but when he got here he realized that we had the old springs. He changed every spring in the house (24 windows). Was in and out in no time. Thanks for the great job Andrew!! February 1, 2013
Great service I don't like service techs coming to my house! Mlguard service tech was on time professional and curteous and fixed our window with no problem. He even covered his shoes before coming into our house. Thank you Milguard, Jim Quiroga February 1, 2013
Problem Solved! Our new Essence windows had air leaks which caused noises when the wind blew. The Service Rep identified a potential solution based on my discription of the problem. The Techinician verified that the dust blocks were compressed and not providing the correct seal. TheTechnician was able to replace the damaged dust blocks with new ones which had been ordered by the Service Rep. The proactive work of the Service Rep prevented the delay that would have happened when the Technician identified the problem, ordered the new dust blocks and had to make a second tript to install. Great teamwork.! January 31, 2013
Good service. Got 3 emails for every communication. The service was good, but it took a while to get it scheduled. For some reason they sent me 3 emails for every communication. January 31, 2013
Fantastic!!!! The service tech's were ahead of the scheduled time and worked very fast at getting the job done. They replaced two windows and were very professonal. Very Satisfied with my new windows. Love the lifetime warranty. Thank You January 31, 2013
Very good experience Your service was very quick, easy and professional. The job site was all cleaned up and our window looks great again. Also, the phone scheduler was very polite and called well in advance to notifiy us of an issue so we did not waste time on the initial day. thanks January 31, 2013
<<prev 117 118 119 120 121 ... 153 next>>
Answer Center

Products