Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Great Service The technician was in and out in 15 minutes and replaced the glass in my window to like new condition. It was great. Aaron August 2, 2013
Excellent, excellent Technician went above and beyond out expectations. It began to rain but he still went ahead and completed the task outdoors. If I still had my business, I would offer him a job! Bob Forster August 2, 2013
exc scheduled 12-2. called at 1210, here at 1235, gone by 1300 August 1, 2013
The telephone and on-line response excellent. The in-home service has not yet been provided. However, I am surprised and well satisfied with the telephone and on-line response. The contact was the same, and her response, her knowledge and willingness to be involved and help is absolutely outstanding. Please convey to her my thanks and my compliments. I look forward to the site visit by your technician, but I didn't want to miss the opportunity to thank the representative that called me and also communicated by e-mail. William August 1, 2013
The products are great, service was just OK. The technicians were nice but not very neat. They left pieces of sealant and sharp pieces of plastic trim by the repaired windows. They dropped a 3'x6' window from the 2nd floor and it completely shattered. They moved some chairs and a couch and didn't put them back into place. They installed the windows and left the with fingerprints, smudges and generally dirty. I had the windows replaced because a fog had developed over the years between the panes. They were replaced under warranty, which is a great Milgard policy, since I am the original home owner. You would think they would clean them so the customer could see the new, clear, not foggy windows. It was hard to tell if the windows had been replaced because of how dirty they were left. Overall, Milgard has great products and warranties, but the technicians need to be better at cleaning up after the work is complete. August 1, 2013
Exceeded expectation Milgard windows are a good quality product. The service was prompt and the service person arrived one half hour before the earliest expected time. However, this company should NOT have Lowes provide installation of the products. They DO NOT stand behind their sub-standard installers. This has caused several problems with the performance of your products over the 9 years that we have had your windows. Advise your customers to find a competent caftsman, that is not a person from Lowes. August 1, 2013
Everything was perfect From start to finish, service was prompt, professional and spot on. August 1, 2013
Warranty and service is first class! Everything about Milgard is excellent with only one exception: When your double hung windows are large, they are almost impossible to close & lock due to the top window sliding down (because of the weight.) I can not lock them even when using a ladder. My husband is 6'2", 200#, and struggles with the chore of locking our many large windows. This is a complete design/usage failure in the large sizes of this window. Some type of upper window locking mechanism would fix this problem and be a very welcome feature. Nothing else has worked that you and the service tech have tried. Thank you. August 1, 2013
Cleaning of encased window glass was very poor. HAVE WARRANTY ISSUE. Morning light, the window looked okay; but, afternoon sun showed totally streaked up mess. Have two long narrow encased windows where the vinyl between the glass has turned brown. Milgards explanation for the cause of the discoloring was blamed on excessive radiant heat from the sun. ALL WINDOWS HAVE SUN EXPOSURE AND SHOULD WITHSTAND THE HEAT WITHOUT DISCOLORING. OUR WEST FACING ENCASED WINDOW HAS NEVER DISCOLORED WHERE AS THE TWO THAT HAVE ARE EASTERN EXPOSURES. THE VINYL ON SOME WINDOWS IS APPARENTLY DEFECTIVE. OUR NEIGHBORS HAVE THE SAME ISSUES. MILGARDS WARRANTY SHOULD HAVE REPLACED THESE WINDOWS FOR ALL OF MORRISON HOME BUYERS. August 1, 2013
Great service! The service I got from Milgard was much better than I expected. The evaluation of the problem, the service from the phone calls I made and received, and best of all the technician who installed the replacement windows. He was prompt, pleasant and very respectful. He knew exactly what the problem was and how to fix it. I would recommend Milgard to anyone. My windows look and work great! August 1, 2013
Very happy with Milgard service. The main section of my living room bay window had started to cloud after several years. I was thrilled that one phone call took care of it. I got the appt reminder as promised and service tech called prior to arrival, again as promised. The techs were quick and professional, and left the area both inside and out clean. The replaced window looks great and once again is the focal point of the room. We plan on an addition to the house soon and will definity be using Milgard windows. I highly recommend Milgard and have spoken positively about the windows and the service with my friends and co-workers. August 1, 2013
Good first experience with Milgard warranty Second homeowner warranty claim. Placing the claim was quick and simple. Had to wait 1 month because we had a total of six windows with broken seals that needed to be replaced and the job required two technicians. Understandable, but 1 month seems a little far out to schedule. Techs had a 4-6pm window and showed up at 3pm. It's a good thing that I was home. Techs were couteous and worked quickly to get the job done and cleaned up afterwards. Overall, I rate my experience as excellent, but gave the four stars due to length of having to wait 1 month for the work to be done. I would recommend Milgard to friends and family. August 1, 2013
Timely, professional, responsive service. I have been very pleased with Milgard's service - from the call center appointment person to the technican responding to our request. August 1, 2013
Excellent service--wonderful windows I am so happy we insisted on using Milgard windows. The lumber company providing the materials for our remodel pushed us to use another window company. We started to use them instead of Milgard (used them for the sunroom), but I felt uneasy. The windows just didn't seem as well made. (After 6 years, my uneasiness has been confirmed. Components in the non-Milgard windows have deteriorated. For example, the screws attaching the fasteners in the double hung windows are all rusting and need to be replaced with stainless steel screws.) I insisted that the windows for the rest of the remodel--basically an entire house--come from Milgard. The lumber company agreed, and I'm so glad I insisted. The difference in quality is readily apparent. The lifetime warranty alone is worth a ton. We've had John out here twice now to fix some minor problems. He is always so friendly and efficient. You couldn't have a better person representing your company. He's proud to work for Milgard--the day he was here marked his 24th year as a Milgard employee. Thanks for your responsiveness, thanks for manufacturing a quality product and for standing behind it. August 1, 2013
this service was great I was concerned at first when I heard that Milgard had been sold. My concerns were not valid, the quality of the service from my first call to Milgard to when the guys finished the job was great. August 1, 2013
Nobody responded to my E-mail requesting a screen part. My 4 screens need new corners. Here's a picture. August 1, 2013
The service was great! The rep arrived and got to work quickly. The entire replacement only took a few minutes! Thanks! August 1, 2013
The service was excellent Thanks Milgard for replacing a window where the vacuum seal had failed. The technicians arrived when they said they would and professionally installed the window. The grid in the window was not correct so the technician immediately ordered the correct window and grid and it was installed within two weeks as Milgard said they would. No complaints. John Spence. July 31, 2013
Very user friendly When I initiated your website process from the vidio on how to measure my window- to the appointment time and date, I was concerned, only by the fact that it seemed too easy. I was contacted the same day and the whole process went effortlessly. The installer was prompt, professional, and efficient. Great customer model. July 31, 2013
Techs were on time and solved the issue promptly. No problems with the service and the solution. Well done, Milgard. July 31, 2013
Amazing warrantee service I'm still in awe of the fact that Milgard backs up their products with such a rock-solid, no-questions-asked warrantee. The tech showed up on time and had the new window in within minutes. No fuss, new window looks great. July 31, 2013
The service is excellent Customer service was prompt and courteous. The service tech that came to our house was very professional and did an excellent job. We are so glad that we purchased Milgard windows. We did not experience any problems at any point after contacting Milgard. July 31, 2013
Service was excellent!!!!! I usually talk and work with Rick and he is the best; very efficient and always responds quickly to any questions and problems. He is your Oregon man and again is the best!!!!!!!!!!!!!!!!!!!!!1 July 31, 2013
This service was well beyond any other that I have had come to my home. I had a great technician come to my house. He was so very helpful and polite. He cared about not walking on my carpet with his shoes on, and helped me figure out how to get my windows out to clean them. I would recommend them to anyone who needed their service. July 31, 2013
This service was excellent Our technician arrived on time & even called us on his way to let us know he would be arriving in 10-15 minutes as previously scheduled. The technician was very professional & courteous, & replaced our 3 windows promptly & cleaned everything when he was through. There was no aspect of this service call that could have been improved upon in any way. I have recommended Milguard to all of my friends & family because of their terrific service. July 31, 2013
Excellent long-term warranty and service After 10 years, Milgard replaced 3 failed window glass panes. Outstanding - thank you for standing behind your products! July 31, 2013
Arrived as scheduled and completed the install quickly! I recently noticed that a large double glazed window facing the ocean on the Oregon Coast at mother-in-law house had failed. I called Milgard and was quickly connected with the appropriate service representative who found the correct window size in the computer records (another of the same size had been replaced several years ago) as well as an available appointment that fit my schedule. We received an email a couple of days ahead with a two hour time window. The crew arrived well within the indicated time frame and completed the installation courteously and quickly. July 31, 2013
Nice Job BEnd Thank you for having very professional servicemen here in Bend. They did a very nice job of fixing the windows even though there were some problems. The area was left clean & the men were courteous. I really have to applaud these men for being honest. I had left an expensive piece of jewelry out not realizing that it was left out. It was not touched and I really appreciate that these were stellar guys, and they did not take advantage of this situation. You should be proud of them. Thanks again Sue Haney July 31, 2013
This really was an excellent service. The service exceeded our expectations. The service tech was prompt, friendly, knew exactly what needed to be done and did it quickly and efficiently! We couldn't be happier. July 31, 2013
Your warranty is outstanding and the service is excellent I just love how you back my windows with a lifetime warranty. Milgard has always fixed/replaced the broken seals promptly and without hesitation. No dickering or excuses, just results! Thank you for the excellent service! July 31, 2013
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