Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5366 7261
Professional service From the first call to report my problem with my patio door, through the process of replacing it, your staff was professional, and made me feel important. Edgar and Jaime, who replaced the stationary part of my sliding door, were on time and did the job in a very short amount of time. No muss, no fuss. My contact with your office staff was terrific as well. I will definitely recommend Milgard whenever I have the chance. May 19, 2013
So Happy I chose Milgard 10 years ago I was deciding on which windows to use on my new house. I am so glad I chose Migard! Some windows started to experience problems that I was anxious to get fixed. Milgard service took care of the problem and my beautiful windows are back!! Its good to know that they truly stand behind their product!! May 19, 2013
Service was excellent! Our Service from Milgard was excellent and very prompt, from my first call from Alison acknowledging my problem to the service tech who knew exactly what to do to fix the window. The tech was fast, neat and friendly. He even took the time to throw the ball for the dog who was wanting just a little bit of his attention! May 18, 2013
Prompt & Professional service! Thank you so much for your expedient manner of handling my "window" problems. You technician was prompt, professional and knowledgeable correcting the problem. Sincerely, Frances Alcala May 18, 2013
The service was superb! The Technicians that came were very courteous and professional. Great attention to the details of the job at hand. They are to be commended for their professionalism. May 18, 2013
RARE SERVICE AND PROFESSIONALISM!!! It is unusual to find a company so dedicated to customer service. I was impressed with everyone I spoke to. They followed up with a mail piece, an e-mail (with a photograph of the service technician that was scheduled to arrive at my house) and a phone call to remind me of the appointment. The guys arrived on time and were curtious. They fixed with window within 15 minutes and left. I don't remember ever being so impressed with all areas of a company. THANK YOU FOR MAKING IT SO EASY!!! May 18, 2013
Couldn't Be More Happy With Milgard's Service Milgard's customer service rep answered my email contact quickly, dispatched service technicians promptly, and didn't give me any issues with my warranty service call. The technicians were professional, extremely capable, and worked very quickly. There were also friendly and even cleaned the windows after they installed them. I am extremely happy with Milgard and had no issues at all with my service call. May 17, 2013
Mark & Jerry of Milgard were very knowledgeable Required windows were replaced in a very efficient manner. May 17, 2013
Patience required when dealing with glass We had to wait about 6 or 7 weeks to get the glass in our sliding glass door replaced, because Milgard doesn't have a service center in all of San Diego. The glass broke when a rock hit it while I was using a weed eater too close to the door. I removed almost all of the glass myself, but left a little around the edges. When the techs came, one immediately started knocking the glass out and it flew into a gravel / grass area near the door. I explained to him that my dogs walk in the area and could cut their feet on the glass. He slowed down at that point and the other tech cleaned most of the glass in the area up with a vacuum. I did spend about 15 minutes picking up little pieces of glass in the area after the techs left, but overall they did a decent job. May 17, 2013
Outstanding Customer Service! Milgard has always delivered outstanding customer service. We have had our windows over 15 years. Anytime a seal has failed they have promptly replaced at no charge. Thanks ,Milgard May 17, 2013
We are very satisfied with your service. We appreciate the fact that we have been in this home for 17 years and that we could get the one window replaced that was beginning to leak air without cost to us was great. We also had you replace a window that we paid for as a rock had gone through the outside pane and so it was leaking for a long time. Thanks again for your service. May 17, 2013
Excellent customer support My home was built 7 years ago by a builder that used Milgard Windows. I have only owned the home 2.5 years, as it was a model home for the development. I have had some window issues and called Milgard. I was delightfully and completely shocked that they not only had my home on file, but they immediately offered to send replacement balancers at no cost to me. I viewed the video on how to install and I have been able to resolve the problem with almost no effort on my part. Unbelievable and certainly a welcome approach to excellent service! I would now recommend these windows to anyone!! May 17, 2013
The service was excellent. Mark and Alex were the technicians providing the service. They were personable and professional during the entire service. They cleaned up after their work was completed leaving nothing for me to do. They explained the work performed while demonstrating the work they performed. In all an excellent service experieince. May 17, 2013
Service was excellant Jason arrived at the scheduled time, quickly identified that two of the replacement windows were the wrong size, installed two other replacement windows, ordered new ones, and was done. On the second visit, he was on time, installed the windows quickly. Was very competent and professional on both visits. May 17, 2013
Replacement of window that was scratched on installation Milgard staff was prompt in scheduling, delivering and installing new part of window. My appt was between 8:30 and 10:30. They arrived at 8:30 and were done by 9:00. Would highly recommend spending the extra money and going with Milgard for great customer service!!! May 17, 2013
This service WAS great. The technicians gladly showed me the "sweet spot" so that I can remove the sliding section of the window for easier cleaning....this is important in that the window is at a 3rd story location and is not safely reachable to clean. And they did not make me feel like an idiot for not knowing.....our older Milgard windows were aluminum and they were not as particular as to where you lifted them from in order to remove them. I even informed the contractor that installed the windows and he was glad to find out this solution as well. THANK YOU. (The technicians also informed me that there is a "lifetime" warranty so that if I ever have a problem in the future, I can ask for help.) May 17, 2013
Great service Fantastic service I couldn't say enough good things about the service tech or the company obviously very pleased. May 17, 2013
Repair weather stripping Service tech called before coming--they were on time. They promptly fixed my problem and answered all my questions. They cleaned up because this was a bit messy removing old stripping. Very happy with Milgard. May 17, 2013
You service men are the best! I have had your service men out to my house to fix issues three times in the past 13 years, and each time, they were polite, knowledgeable, quick and professional. You have a great team and always do excellent work. Thanks! Karnen May 17, 2013
Warranty service just doesn't get any better than this. We called Milgard with a fairly routine service issue (2 windows had lost their seal), and a tech was at the house the next week, measured the glass, and returned a week later to replace the panels. On-time show up, professional job. Totally pleased! May 16, 2013
bedroom screen replacement; screen door latch repair twice, our screen door latch assy has needed repair. March of 2012, latch assy inside door replaced. March 0f 2013, latch in door frame replaced. I am just concerned that this will happen again and we will have to pay a service tech $75 to fix a screen patio door. I ordered a replacement screen for my daughter's bedroom window. I first placed a call April 23. No one returned my call. I placed a second call, no one returned my call. I got on the phone several more times (seems like 20) and coordinated a quote, purchase and location to ship screen to. You should hire me!! I put yes in "Do you recommend this service". I do not like giving negative feedback. May 16, 2013
Extremely good service - as always We built our home with Milgard windows in 1997 and STILL continue to receive outstanding warranty service for the rare issue that pops up now and then. I wouldn't even consider a different supplier if we were to build again. May 16, 2013
Had a broken window replaced Patty was excellent on her helping me correct my problem. Andrew, the tech, show up on time and replaced the window. He knew his job and performed it quickly. Excellent experience for me the homeowner. May 16, 2013
Great Service! The service call was prompt and painless. The Tech was very professional and personable. He had good attention to detail and fast. Great experience! May 16, 2013
Excellent service! The technician was on time, immediately put on "shoe boots" upon entering, was professional and courteous, and solved all the problems in a timely manner! May 16, 2013
Should have done this years ago! I had a sliding glass door that didn't work properly for over 10 years. I just lived with it. Recently, I decided to contact Atascadero Glass to have a new door installed. The two guys that came out to install it were wonderful!! Craig and Matt were polite, professional, and worked well together the entire time. They went to great lengths to make sure no dust or dirt was left behind. I think my house was cleaner after they left than when they arrived!! The door is amazing and I could not be happier with the entire process. I would recommend Milgard and their technicians again without hesitation. May 16, 2013
Excellent overall service!! Technician was on time and was excellent in his repair job. He was polite and helpful, explaining the warranty of the window and showing me the problem with the window. Excellent overall service! May 16, 2013
They stand behind their product! Exceeded expectations! I contacted Milgard after a home inspector made a comment about window springs not operating properly. Milgard responded to my inquiry about inspecting the windows very professionally. The windows were installed 6 years ago and they treated me like they were installed yesterday. It was very nice to be treated so well during a stressful time trying to sell my house. Thanks Milgard! May 16, 2013
satisfied Excellent customer service...professional technicians and very knowledgeable in the work performed. Thank you for the great service. May 15, 2013
Milgard stands behind their work Thank you Milgard. Mark just finished installing the replacement screens on our new windows. Looks great! May 15, 2013
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