Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8167
Replaced cracked window The person I spoke to on the phone was very professional. I received an email reminder about the appointment which was very helpful as well. The gentleman that came to the house to replace the window was very courteous and had the window out and replaced in a very reasonable amount of time. Overall, I am quite happy with the service I received from Milgard. July 26, 2013
They really stand behind thier product Over the last 11 years I have had several windows fail (Diagonal lines appearing in the windows). They promptly come out and replace the windows under warranty with no questions asked. I couldn't ask for any better service., July 26, 2013
The guys were great, Service excellent Sean, just comes and always does a great job. Not only his work but as he installs he explains what he is doing. He always is moving and as that git r done attitude. Good company good man. July 26, 2013
From initial phone call to in home service call Milgard services are exceptional! Larry is friendly, knowledgable and professional. Always pleased with his repairs. July 26, 2013
If you are replacing your window go Milgard! We replaced all the original single pane windows in our house with Milgard double paned. When one of the windows fogged up between the panes we used the lifetime guarantee to obtain a replacement. The process went very smoothly and it was a pleasure dealing with such a high grade company. I would recommend Milgard wholeheartedly. July 25, 2013
Excellent customer sevices Tech visit was scheduled by customer service rep. Tech showed on time and fixed the problem to my satisfaction. Great job. July 25, 2013
Problem fixed immediately Outstanding! I love my windows and the service you get with Milgard is exceptional! July 25, 2013
Great Experience I stopped and spoke with a Milgard gentleman in our housing development on July 3rd. He did not know me from Adam. Told him some of my window slides were broken. He took my name & address, said he would take care of it. I received a phone call from Patty, she scheduled an appointment and Sam came out and totally fixed all of my windows. I wish I knew the first gentleman's name, but I don't. I thought he just took my information so he could leave without incident. I never expected him to really take care of my problems. All three of these Milgard employee's were exceptional. Sam was awesome, he even looked at & fixed our back sliding door. I would highly recommend Milgard. July 25, 2013
We were thrilled with the Milgard service guarantee! The Milgard company backed up the lifetime warranty we had on our windows. They came out promptly and replaced two of our windows. The in-home Service Tech was efficient and conscientious about leaving our home with all windows in good repair. He even repaired something I hadn't caught. This is a great company! July 25, 2013
Excellent service The tech who came to my home, Mark, was very professional, courteous, and fast! It made me really grateful I had Milgard windows. July 25, 2013
Service was excellent from start to finish From the beginning when we talked to the service rep to the scheduling of the appointment and finally to the repair everything was handled professionally and efficiently. They gave me a 2 hour window for the service tech to repair the problem and he arrived right on time and handled the repair very quickly. Very happy with the overall experience! July 25, 2013
Amazing Customer Service Experience Start to Finish As someone who works in customer service I value an excellent experience. Every person I have dealt with at Milgard was professional and easy to work with. I was impressed with the customer service I received, from start to finish! When we moved in 4 years ago we noticed the windows were difficult to operate, a few did not latch and a two handed operation at all times (a great arm workout). We had one window fail and a rep came out to assess the situation. I received a call from Milgard to schedule a repair appointment. I was also directed to the Milgard website so that I could learn how to clean the sliding window tracks to prevent future roller damage. When the repair technician arrived I was stunned when he said they were replacing ALL of the sliders and rollers on every window in the house. The technician was professional, answered all of my questions and the repairs were made quickly. The only downside? I need to find a new arm workout, my windows all latch and open and close with one hand! Would I use Milgard again? Absolutely! I would also use them if I needed replacement windows - they back their products providing terrific warranty service with professional people. July 25, 2013
Best ever service! Your company got an excellent customer service! From the initial call to the service men that install the window replacement. Very commendable!!! Keep up the good work. Thank you very much. July 25, 2013
See below I love the product, the installer was nice, clean and professional. My problem was that it took so long, 6 months, to get an appointment as the last appointment is so early in the day. In order to meet your schedule I would have to take a day off from work-not acceptable. I'm a teacher and would be able to meet with your installer at a reasonable hour, 3 pm and that was still too late. Weekends were not available either. I think this is an area that needs a lot more flexibility. July 25, 2013
Extremely happy with the company and the service. The service was great, from the initial call to the company, the response time, sending someone out to to identify the problem and the installation of the new window. I could not be happier with the service I was provided and would highly recommend the company to friends and relatives. July 24, 2013
GREAT Service and techs were quite proficient at installing window. We are very satisfied customers. It is rare that a company puts the focus on "customer satisfaction" but we feel Milgard is doing a GREAT job in this area! July 24, 2013
took a week to return my request not happy with the service . my neighbor had the same problem and the service rep made him a deal on replacement windows even though he was not the first owner . I was told that I was out of luck because I'm not the original owner. July 24, 2013
Milgard stands behind their windows We were please that Milgard promptly provided service on windows that had been installed 8 years ago. it's great to have a company stand behind their product and correct defects. July 24, 2013
Five-Star Service By far the best service I have ever encountered as it relates to its product, product servicing and customer service. Keep up the great job! July 24, 2013
Based on the service I will only put Milgard windows in my home! When the hardware broke on my window I called Milgard and within a few days a service call was scheduled. The service tech arrived within the window and didn't have the right part because I didn't request the right part. But he found a subsitute part in his car and ordered the right part which will be sent to the house. I was also getting quotes to replace a window from 1989 becaue the hardware had broken. I didn't think about calling Milgard for this piece because it was so old. But the service tech was able to fix the hardware giving me more time to replace the window. THANK YOU! July 24, 2013
Great job! Thanks for the great service. Your installers were fast and did a great job. Thanks,JP July 24, 2013
A wonderful company The customer service that this company gives is beyond belief. They are polite, responsive and I couldn't be happier with them. I have had Migard windows for 13 years and have never had an unhappy service interaction with them. July 24, 2013
Excellent service! Excellent. Nice to know a company that stands on its word. Thank you! July 24, 2013
Service Tech was very helpful The service Tech was very prompt and he was so helpful. Gave us some great tips on how to care for our new windows Thank you July 24, 2013
Great service -- clearly with expert skill and knowlege. I have had my Milgard windows for over 14 years, and have had service once before this project. -- And how nice to greet the same service person! Although we talked throughout the two visits needed, he never stopped working on my project. So the result was quite efficient. I appreciate the way the appointments are set up in short time slots, helping me schedule my own day. All over very good results, and I would recommend Milgard windows for the way they're built, their strength, and their good looks, not just the warranty. July 24, 2013
The service was great!!! The installer were the best!!!! The windows are wonderfull!!! I tell everyone "if you are replacing windows - buy Milgard. Thank you for a wonderful product and service. Jo Ann July 24, 2013
Learned "lifetime" warranty is not lifetime I purchased a home in Tacoma, WA that has Milgard windows and doors throughout. During the summer months our patio slider made a pop sound and the glass spider webbed, when examined we realized this was inside of the double pane. The pane remained intact but not safe. I Milgard's service department and left messages several times but did not get a call back. I decided to keep calling until I got to talk to Kathy. I was asked to describe what happened and email a photo. The conversation then continued via emails. At first, Kathy told me the type of damage wasn't covered under the warranty then after calling in again she told me it was and set up an appointment for a service tech then emailed me back and informed me the "lifetime" warranty is only valid for the original builder/installer of the home. I have looked at their warranty info online and this is true. I am glad to know this before I purchase any other replacement windows or doors from Milgard because this will decrease the resale value of the home in case there are any problems in the future the next owner would have to repair/replace the windows/doors all over again. July 24, 2013
Great Service Clint showed up on time and solved my window problems. Perfect Service, which I expected from Milgard. The next time I build a house, I would NOT consider any other window maker other than Milgard. July 24, 2013
not very helpful first of all, when I originally wrote an email about needing service, I gave the address. When I got a note back denying my qualification for service, the wrong address was given. So I called and gave the correct address again and was told I qualified under the original warranty. My neighbor was also getting some warranty service that day and the repairman happened to mention to her that he went to his first job and the people there knew nothing about calling them. She notified me of what he said so I waited for him to come out of her house and we found that he, again, had the wrong address!! He came to my house then to work on my window and spent more time on phone calls than he did on fixing my sliding door!!! He attempted twice to remove the door by sliding a putty knife under it and said he could not get the door lifted out because the house had settled too much.I don't believe he tried hard enough. July 24, 2013
Had to average bad experience with good experience. Called Milgard about concerns over two windows. Initial visit by "inspector" with only my wife at home resulted in no findings - "there is no problem here". Neighbor across the street had home fire and Milgard rep Sergio was most helpful to them identifying compromised windows, so we re-called for inspection requesting Sergio who quickly and easily identified 7 windows in our house requiring warranty replacement. Not sure why first inspection appeared to be denial that there was a problem. Either the person was untrained or felt his job performance was based on denying as many claims as he could. July 24, 2013
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