Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5472 7424
Always Excellent Service!!! I often do business with you long distance and always appreciate how friendly and accommodating you are. You always are willing to work with my situation and I am told by the people who let you in that you are always there in the time frame given. Thank You! May 29, 2013
Excellent Warranty Service The warranty service work was super easy to facilitate with a phone call....I didn't need to manage the work order and keep calling back, they did it all. My previous order for replacement windows 13 years earlier was still in their system so no one even needed to come out to re-measure. The technician was fast and allowed me to clean up around the door when the window panes were out and hard to reach areas were exposed. He even replaced some parts they were beginning to fail that weren't apparent to us yet. Best of all a live person answered the phone and helped me! May 29, 2013
Very impressed! From the Coordinator to the two visits from service people, everything was done professionally and when they said it would be done. My in home techs were prompt, careful and courteous. May 29, 2013
Excellent customer service! Amy is wonderful. She's a very valuable asset to the Milgard approach to customer service. The recent issues were resolved with the exception of a poor caulking job around the exterior of my kitchen window. As I am writing this review, Amy is to return a phone call to let me know about the caulking material details. The technicians (3) that were sent to my home were very professional in their approach to getting things done quickly and neatly. My only concern is the poor caulking job that was performed because of possible water penetration into my home. This needs to be resolved before the monsoon season sets in. I have every confidence in Amy and Milgard that this will be done to my satisfaction. May 28, 2013
I love this company !! I would and do recommend Milgard windows to everyone. I built my house seven years ago and installed Milgard windows. I installed about 40 windows. I just recently noticed some damage on the low E film on two of my windows. I called the company and gave them the number etched on the inside of the window and found out that my windows were guaranteed for ten years. They knew exactly where my windows were located and the size of the windows and came out within two weeks and replaced the two defective windows free of charge. Very professional and so nice. May 28, 2013
The service was excellent! My windows are pretty old and they replaced them no questions asked. My new ones are beautiful and they even cleaned up after they were done!!!! May 28, 2013
Outstanding Service!! 7 years after install I had some problems with my windows and French Doors. I contacted Milgard for warranty work and they promptly sent a service tech to my home. Dean the service rep was very knowledgeable and professional. He skillfully repaired my windows and helped me make direct contact with Angelicia in the service department who immediately went to work on my French Door problem. Angelicia's prompt attention to my situation sets the bar very high for company service, and Milgard definitely stands behind their product! When Milgard promises a lifetime warranty.....THEY MEAN IT. Thank you Angelicia and Dean Trinidad, CA May 28, 2013
Replaced "foggy" slidiing door. Overall, EXCELLENT. Technician (Scott) was early and called to ensure I was available - good customer relations. Job was quick and very proessional. He cleaned up and left ZERO issues. I never saw the glas look so good - except when initially installed. He even corrected a door handle latch problem that I had come to accept as "normal" -- works much better and latches 1100% of the time, previously you had to "play" with it to latch. The lifetime warrenty for initial homeowner is a BIG PLUS. When I acquire my next house, i will definatly look into Milgurd windows as the window of choice. May 28, 2013
FAST, ON TIME, NO WORRIES MATE Had a great experience with the window repair. The service tech showed un on time, put on his booties, and went to work. The window was repaired in less than 15 minutes. He asked if we had any other concerns. He even explained what had happened to the seal and why the window had discolored. The low E coating is metal and it simply started to rust. Great experience. All but one of the windows in our house is Milgard. The window that isn't is the only one that has condensation on it during the colder months. Great company great service. Todd NE Portland May 28, 2013
Excellent Tech was very professional and very quick in completing the necessary window adjustments and replacing the smoky window pane. Thank you Milgard. May 28, 2013
Great Experience Thanks again for fixing the problem with my casement windows. My son was there when he showed up and told me the technician did a great job and was very quick and efficient. May 28, 2013
everyone should have the tutorial The service rep was on time and ready with equipment to fix broken parts. I explained sounds and function of windows and the rep was very familiar with what was happening. Although I kept the windows' glides clean, I was actually too clean. He explained the importance of spraying with silicone to protect springs and lines inside from drying out and breaking. He replaced mechanisms that needed repair and was in and out of my home quickly. He was very professional, informative, and knowledgable about products to extend the life of my windows. He also advised that I explore the Milgard website for further video information. May 28, 2013
Professional, prompt and great service. We have had a lot of windows in our home that had to be replaced due to a warranty issue. I am very satisfied with the quick response and repair of our windows. May 28, 2013
Service always great Your warranty service is always great. We certainly made the right choice when we installed Milgard windows. May 28, 2013
Edgar was wonderful. Edgar was patient and fixed all my windows that were having troubles! He was so clean too May 28, 2013
A Company to Count On We had a window problem (our 3rd) and they were here and fixed the problem promptly. Buying double-pane windows at altitude is a problem but they continually stand by their products. I would buy from them again (we purchased 22 windows and a patio door!). I did ask the tech to make a quick visual inspection of all my windows before he left and he said "no problem". I'm sure his intention was good, but I happened to get a call just as he was finishing up and never checked my other windows. But, if I have a problem again, I know they will be here to resolve it. May 25, 2013
RePlaced springs in windows. I'm very pleased with your warranty and quick service. thanks May 25, 2013
excellent service Your service was awesome. I would recommend everyone when they install new windows that they choose Milgard. I have been in my home for 23 years and I appreciate the lifetime warranty that comes with the window. I had 3 windows that needed to be replace and when I called Milgaard, the service was helpful and friendly. So happy I have Milgaard windows. Thanks again Nancy May 25, 2013
Top notch service! The ease and quality of getting the replacement panes installed was amazing. May 25, 2013
Hassle Free Warranty Work We had several windows that needed replacement, and Milgard handled it all with minimal hassle on my part. Milgard's lifetime replacement for original owners was really easy. Friendly on time service, and to my surprise, no paperwork on my end. Milgard just came in and took care of business. I am totally satisfied with their service. May 25, 2013
great products and great service to back up their warranties just love having milgard windows and glass doors. They are good looking and company stands behind their products. Will buy again. May 25, 2013
This service was great! Service techs were very knowledgeable and professional. May 24, 2013
Excellent Milgards service rep makes the company look good. Courteous, presentable, efficient and prompt. May 24, 2013
Timeframe from initial call to installation must be shortened. I called the 1-800 number on Friday, May 3. I received a return call on Friday, May 10. The appointment was tentatively set for Tuesday, May 21 and the installation representative arrived at 7:55 AM. I had another window that needed replacing, by another company, and that representative came on May 3 and the window was replaced by May 17. The timeframe from call to job completion by Milgard is too long. May 24, 2013
Excellent warranty The reason I bought Milgard windows over any other was their warranty and customer service. We had some problems with a window and they put us on the schedule to come out and fix it at no charge. When they serviceman got to our house and fixed the one window, my wife showed him a problem with some of the other windows and because they weren't functioning properly, he scheduled another visit (he needed to order parts) to come back out. Thank you Milgard!! May 24, 2013
Wonderful as usual! I really appreciate the email confirmation of appointment with the photo of the service technician. We've had many break ins in our neighborhood recently, and this was reassuring. Our technician was very professional. We bought our windows 22 years ago and have had almost no issues. When we do need a repair it has been handled promptly and at no cost. May 24, 2013
Excellent communications! Despite two appointments being cancelled due to atrocious weather yesterday went perfectly. The Service Tech called to say he was on the way. An emergency delayed his arrival, but Patti called to let us know about the short delay. Brad was in and out in no time at all. No problems whatsoever!!! We recommend Milgard to everyone. May 24, 2013
Great customer service. Thank you for the excellent customer service. Even though our house we built was 12 years old, your database had our information up to date and there was no problem getting service. Everyone we worked with was very professional and did their job well. The repairs were made in a timely manor and we are very satisfied. May 24, 2013
The response time was fast and we got exactly what we were looking for! Our client had a hinged Milgard door with a broken lock. We needed a small spindle to replace broken one. Tanya located the part, had it shipped to us and did not charge us which was nice because we were able to just stop by our client's and put it on quickly at no charge as well. Thank you Milgard!!! May 24, 2013
Would Recommend! Arrived during the time window they had confirmed, even received a call saying they would be there in 30 minutes. Very professional, nice men that were here, and worked hard until the job was completed!!!! Would not hesitate to purchase Milgard Windows again, love their lifetime guarantee! May 24, 2013
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