Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6414 8681
The 'go-to' window company! I have had several opportunities to work with Milgard and each time I am impressed by their expedient and professional attention. I continue to highly recommend this company and will always rely on them for all my windows and screens! September 2, 2013
Milgard stands behind it's windows for life You will never disappointed by the quality and warranty promised by Milgard and the outstanding service it provides long after the sale. My decision to go with Milgard windows has been proven correct even after more than 10 years! September 1, 2013
Excellent tech, web experience could improve I am delighted that Milgard stands by their warranty and replaces windows without a hassle. I have a 20 year old window that developed a cracked seal and they replaced it no problem. They could however improve on their contacts via their website. I provided detailed information on the website regarding my problem and measured my windows as requested. After a week, I had no response. I then called the service center and everything went smoothly from there. It was a bit annoying to provide all the information again though that I had carefully entered online. September 1, 2013
Service was great!! From Pam on the phone to tell her of my problem, from Cesew? to installation of the window, everything was swift and efficiently accomplished. September 1, 2013
Will definitely use Milgard on the next house we build!!! We have been very pleased with the service we've received from Milgard. August 31, 2013
Best Warrenty Service Ever Our local tech fixed a warrenty installation problem I have been living with for several years. Upgraded my Sky Wall grass to building code and replaced some undersize untinted glass to the proper glass type. On time and very neat. August 31, 2013
This service was terrible. It seems your service does not even work for Migard, NO communication. The tech's are very good but never properly informed on what needs to be done. So it is obviously a management problem. Not to mention that even a little Quality Control would eliminate most service needs. Your service used to be excellent WHAT HAPPEN??? August 31, 2013
Service was great again..... While I would have liked the screen door to be replaced much sooner, it had to re-made to the correct specs and it now slides in its track like a hot knife thru butter.....the tech also sprayed our door hinges with silicone spray which was very welcome. Milgard goes above and beyond when it comes to servicing their products.... thank you very much! August 31, 2013
great service from the first phone call till the job was completed From the time I firt inquired about a warranty call till the gentleman completed the repair the service has been nothing short of great. I even had to reschedule and they wre very cordial about doing so. Thank You Milgard John August 31, 2013
Great Service The windows are the best investment we have made. We had a problem with a sliding door... The job was scheduled and fixed in a timely manner. Great Service... Very Happy J Barlogio August 31, 2013
great service Milgard always comes through. I have had Milgard windows in two homes now. In both I had a screen problem and they responded promptly and took care of the problems no questions asked. August 30, 2013
NIce job! The tech was on time. He quickly evaluated the problem and fixed it. August 30, 2013
Great service, awful scheduling The warranty claim was easy, the installers were prompt and professional. And the repair made the window as good as new. Scheduling, on the other hand, was terrible. They were very nice about it, but when your repair is approved, you're given a date, but no time. A day or so before the service date, you're emailed a broad (3-hour) time window . Then you have a couple of hours to cancel if it doesn't work, and then be rescheduled weeks later, again without a time range. We had to do this three times! You've got to be able to do better, Milgard! August 30, 2013
Wonderful service! The service was fantastic -- the service tech showed up on time, fixed the sliding door, and acted in a professional manner. What I liked about the experience is that Milguard confirmed the appointment on email and displayed the name and picture of the tech, which is a great security feature. Note that tow of the ratings specified phone call intereaction, of which there was none since the communication was handled through email. So, the responses for the phone are really N/A, but are "excellent" when it came to emailing.. August 30, 2013
Truly an outstanding service. I am glad that we have Milgard products in our house. It is so satisfying that with a single telephone call we get immediate attention with superior service and without hassle. This is one of the best warranty & service we have ever experienced. August 29, 2013
The service was great I was very pleased with the on site insection of my windows and the expertise and professionalism the representative had. He assessed the windows conditions and had I knew when he left what the needs were. I was scheduled for replacment windows within a week of the inspection and on schedula the installers arrived and within 2 hours all of my windows had been replaced. August 29, 2013
Great Company, Excellant customer service. I was very impressed with this company,and their customer service. I have never purchased from Milgard before but had heard they were a reputable company so I purchased my new sliding door from them, The contractor brought it out and we discovered a deep scratch in the handle, as well as no key for the locking mechanism. I called and told them my problem, the lady I spoke to was very nice, and set me up with an appointment for the the next week. They notified me by email, the service man called prior to coming out, was on time and very, very nice. He brought me a new handle with a new key lock installed, made sure everything worked properly, was not satisfied with a piece at the bottom of the door which was not fitting right. He said not to worry, I will order a new piece and bring it out. The company called set up the appointment, again got an email, and a phone call, and the door was done. I am very impressed with this company and will not hesitate to recommend them to my friends. August 29, 2013
Excellent Service, Outstanding Professionalism I was extremely impressed with the response and communication with Milgard. Our windows are 7 years old, they were installed by the builder in our new home. We had some minor problems that I was not sure how to address so I called Milgard. Their contact person got me scheduled to fit my time frame, they communicated with me several times confirming the appointment, and the tech was on-time and did an incredible job. They replaced springs in all my windows and made sure they worked correctly, even ones that we never had any issues with. I was very satisfied and would strongly encourage anyone shopping for windows to consider Milgard based on the fact they stand behind what they sell. August 29, 2013
Great service Great service. Professional, knowledgeable, efficient, personable. You continue to amaze us with the quality of your service over the years. It's great to deal with a company that stands behind their product and continues to give outstanding service. Thank you August 29, 2013
Replaced window and fixed another The In-Home Service Tech came on time and prepared to fix the windows. He quickly identified the problems and began to make repairs. One window was replaced wich was a larger job requiring taping the window, reducing broken glass and cleanup. He worked hard and quickly to complete the work required. He worked hard and quickly. The Tech had a good attitude, polite and nice to work with. I would without doubt say you have a great employee that makes me even more happy I bought Milgard. Big Bear Glass could not find my paperwork so I was dependent on Milgard to find my prior window purchase for free repair. Milgard came through and completed all my requests for help. I let everyone know that Milgard is the best! Thank you and please let the Tech know I appreciated his service call and hard work. August 29, 2013
Outstanding!! We were amazed how the two service technicians were able to remove the very large defective pane and replace it with the new window pane. The service techs were courteous, and displayed experience and team work to get the job done in a amazingly short time. August 29, 2013
Excellent Service Your Service Rep was very responsible and it was obvious he had more than enough skill to properly complete the job of replacing the window glass. He was quick to get the job done and made sure it was clean when complete. He was friendly as well. He even closed the gate of the area when he was done. And, I might mention, this was on a job that would not receive payment, since it was a lifetime warranty matter, after some 12 years. August 29, 2013
The service was outstanding !! The representative arrived at the scheduled time. He accessed how to remove and replace our window and promptly did so. He was very professional, as well as cordial. He was respectful of our home and removed all debris and cleaned up after he completed the job. He was a wonderful representative for Milgard Windows. We love the Milgard windows though out our home and thank you for providing the excellent quality and Lifetime Warranty on them. August 29, 2013
excellent service Excellent service. John was very professional & prompt. Took very little time & even cleaned the new wondow! Thank you again.Mary Frey August 29, 2013
Great service. Tech arrived within time promised, quickly replaced window and corrected another problem with closing window. He was very very knowledgeable about Milgard windows, quite personable and cleaned up after himself. Thanks again for the great service. August 29, 2013
Excellent Customer Service The service men that came to install my windows were very professional and friendly. They called in advanced and let me know that they were running late from another job (my appt window was 3pm-5pm) and that they were on their way and would be at my house by 6-6:30 pm. I was very thankful for the call as I was scrambling to be home from work as I had a father with Parksins there waiting for them. I would love to have them come out anytime to fix my windows or do a service. Thank you for has such professional workers. August 29, 2013
excellent job Emailed Milgard to fix window that had lost its seal. Reply came within two days and repair scheduled. Milgard repair person showed up on time and replaced window in 30m. Left the area as clean as it was when he arrived. Choosing Milgard was the correct choice, I'll do more business with a company that behaves in this manner. August 29, 2013
on time, great warranty replacement, professional...highly recommend!!! todd, milgard's tech rep. came to the appointment on time, replaced what was needed, and he was courteous, did his job quickly and professionally...this type of service is hard to come by on the oregon coast and was much appreciated!!! August 29, 2013
Outstanding Courteous, professional and careful to keep our home clean. August 29, 2013
Lifetime warranty repair - after 15 years - great service Had a condensation leak in one pane out of the whole house after 15 years. Covered under the lifetime warranty. Repair was great experience from on line order through scheduling to finished job. Tech arrived on time and did a fast, professional job replacing the glass. He was polite and confident and knew exactly what he was doing - excellent work, no mess, no fuss. Could not ask for better service. August 28, 2013
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