Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6475 8766
Good people Both Technicians initially thought the window replacement was not going to happen because I had plantaion shutters. I told them I informed the customer service rep. I had shutters & she told me just to make sure the shutters were fully pushed away from the window. The Technicians proceeded with the removal / installation of the window & it was in under 10 minutes. I told the Lead Tech. I had a "honey do" list for him to look at. It caught him off guard. The customer service rep. apparently did not inform the Lead Tech. to repair the lock on the window & install a new "toe guard" on the patio door. The Lead Tech. did these two other repairs. One issue was that your crew left paper wrap from the new window on the ground in my backyard. Not good - unprofessional. Entire job took around 20 minutes. Overall good value - but your field crew needs some polish August 26, 2013
Repair of sliding doors and casement window. Milgard tech arrived within time window for appointment with local contractor(from Roseburg Glass Company) to assist. Both were very professional and organized, getting all three sliders repaired in a timely manner. Very pleased with the results, the doors slide like new now and the casement window also is nice to have in proper working order. Couldn't be happier with the work performed. Jack Reilly August 26, 2013
Fantabolus Crew arrived promptly on schedule.. I thought they were only there to measure, but instead actual replacements were there. They found my original order in company records and brought out the panels to replace. I call, and 3 weeks afterwards, fit into my Saturday schedule, the window was crystal clear again. Thank you Milgard.. A+++ August 26, 2013
Excellent service We have been very happy with the prompt and efficient service we have received. Everybody was very professional. We would highly recommend Milgard to anyone! August 26, 2013
Your service tech. did a great job. It took about three weeks to have your tech come out and look at our windows. Once he was here, he did a excellent job of fixing ALL of our windows. Even though the office wanted him to leave. He stayed on the job and completed all of the issues that we had. August 25, 2013
The service was terrible! The first time you were supposed to be here at a certain time, we took time off from work to meet you and no one ever showed up. So when we called back, we were given another date & time and the guy came 2.5 hours early and no one called to let us know. only two of the warranty windows were replaced.. We had to call back AGAIN and schedule another appointment ..This time the guy showed up 1.5 hours early.. luckily our construction guy was here and notified us. so we hurried over. the Milgard guy then checked all the windows and check marked the ones that were going to be replaced through warranty, and told us that one window would have to be paid for and that someone would call us in the next week or so with the estimate and time they could come back. Three weeks later we call and are told that none of them would be under warranty & would have to pay for all of them.!! I am very disappointed in your service. It would be nice to be contacted by someone higher up than just your customer service people.. August 25, 2013
I wasn't home when service was done but seemed to be okay. I was not left any kind of receipt or explanation of what was done. Please send an explanation of what windows were repaired. I have some upstairs windows and can't really see if these areas were completed. August 25, 2013
Outstanding responsiveness No product is perfect, so the hallmark of a company is when something doesn't go perfectly well. In the case of my Milgard windows, which our builder used, the style and functionality is perfect for the house. We have had, however, a few windows where the seal has failed, creating a mold between the panes. In each instance, Milgard has sent technicians out immediately to measure, and replacement follow quickly. The techs are very professional and answer any and all questions. When I recently had to have molding re-installed after the window was replaced months ago, again Pat S. in Customer Service took great care of me and the work was again done well and quickly. August 25, 2013
"A Very Satisfied Customer!!!? I was actually surprised to learn that my Milgard window was under a lifetime warranty! The service was excellent and the problem was fixed. I was pretty amazed overall! Thank you Milgard. August 25, 2013
The service was excellent! We were given a time slot that was met and the service tech was fast and did an excellent job. We always recommend Milgard to anyone who is thinking about new windows and/or doors. August 25, 2013
simple and professional its great to have a company stand by its products. The process was simple to have our window replaced and the person who showed up was in and out in no time. I would buy Milgard again just because of their lifetime warranty! August 24, 2013
Superb service! Window replacement was quick and easy. Service technicians Stan and Vitale were prompt, professional, and polite. We are very impressed with the service we received. August 24, 2013
Hector did a great job! Service technician arrived at the early end of the service appointment time frame, was very pleasant, went to work quickly and completed the job in a very short period of time. Great work. August 24, 2013
Milgard is the best for both quality and warranty, hands down number 1. From start to finish the service was excellent ,you promptly responded to my e-mail with a phone call, problem was discussed , date for repair was made, and repair was done. The repair was top notch, I had had him before on another job and he was in and out in just a short time, he also explained the problem and how and why it occurred giving me a little wisdom on what to look for in the future if need be. Also the repairman was beyond neat in his cleanup after. August 24, 2013
Delay in installing replacement window The tech postponed the installation at least two times, to the point that it was a month after the initial appointment before the window was actually installed. He was wondering how he should get paid on a warranty situation. He should be compensated by Milgard, as the original retailer no longer represents Milagrd. August 24, 2013
Millard Service The Best The service techs that replaced the glass in our windows under warranty were prompt, friendly, respectful of our property, and performed quality work. They even took the time to adjust several windows that were sticking which was much appreciated. We put Milgard windows in our house 23 years ago and they are the only ones I would use in the future...great windows and customer service! August 24, 2013
The service was excellent! The service tech was on time, listened to what the issue was and worked quickly and efficiently. Our windows now open and close easily and smoothly. It has made the summer months much more enjoyable! August 24, 2013
This servie was excellent. The serviceman took 20 minutes to fix my window and french door. I call this is professional service. August 23, 2013
Carlos was "spot on" in his evaluation and assessment of our needs. I am pleased! Carlos was "spot on" in his evaluation and assessment of our needs. He assessed the issues and provided a good solution. In implementing the solution, he had the perfect team in place to quickly execute the replacement plan. His team executed quickly and cleanly. August 23, 2013
This was a very good experience and now I wish I had acted earlier. I expected some amount of hassle to get the windows fixed, but this was very painless and easy. Just took one phone call. I'm glad that I recently purchased more Milgard windows now that I know how well you stand behind them. August 23, 2013
Excellent service So happy we installed Milgard windows. Free replacement is wonderful! August 23, 2013
Good service but little advance warning I spoke with a rep right after I submitted the online request. He stated September 6th would be the first time they could come out when we would be home. I okayed that and put it on the calendar. The day we returned from vacation (early I might add) August 23rd, a Milgard rep came to the door. We have dogs that needed to be put away so the rep could work, we were not informed about the change of the date and would not have been home at all had we decided to return early. There was an email from Milgard when I opened the computer the next day. A phone call would have told us of the change of plans. August 23, 2013
service grading We had Milgard windows since 1995 when the house was built. The service was very prompt when requested to fix or replace window glass and any other request. I have spoken very highly of your products to others who were building. My nephew builds high end homes and uses your windows. Sincerely, Frank August 23, 2013
Excellent response and service. Thank you! We appreciated the 2 hour window for the technician appointment, which allowed us to plan our day's activities; however, the technicians were at least 15 minutes early, which was a lovely surprise. They were courteous and efficient and completed the work quickly. We also were delighted with the "as you as you are the original owner of the house" warranty! Thank you! August 23, 2013
Excellent customer service We have lived in our home for nearly 14 years and the few issues we have had come up with our Milgard windows have always been handled promptly and professionally. We are very satisfied. August 23, 2013
After purchase support makes purchase decision a joy. I have utilized the service for several issues. Mostly order related but most recently due to accidental breakage. In each case the issues have been resolved as expected and within a reasonable timeframe. I greatly appreciate the backing of the warranty provided with my windows. Thanks! August 23, 2013
FInally, a company that knows what good service is This was by far the easiest service transaction I've had in 62 years. A 12 year old single hung window had a broken seal. I emailed the company stating the problem, and they called back within a few minutes. The window had been registered, so they looked up my account. Set up a day for service. Sent me an email 2 days prior telling me who was coming and the estimated time. Sergio was 30 minutes early (EARLY!!!!) He was done in 15 minutes. I wish all companies handled service calls this efficiently and professionally. Many thanks to Milgard. August 23, 2013
BillPayer The technician was on time and had the problem repaired within minutes of arrival. I would recommend MilGard for any window needs. August 23, 2013
I never heard from anyone1 I called and got a very uninterested person on the phone who said I had to go to the web site. I did, it is very difficult because I have more than one problem. Said they wold contact me with in two days, This is day three and I get a survey! August 23, 2013
GREAT A two week wait to repair a lock on slider door was long, but the service was worth the wait. He was on time, did the job and left. Wonderful. August 22, 2013
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