Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5442 7378
5-star service. 1 small window in a bathroom had a shattered inside pane and 2 larger windows had broken seals. All were replaced with no problems. May 6, 2013
Superior sevice! I called Milgard because of a broken seal in a window purchased years ago. The service deparment was able to find the date and item pruchased and was able to order the glass and schedule an appointment during the initial call. The installer called 15-20 minutes prior to arrival on the appointed date, installed the new glass quickly and efficiently with little disturbance to my family. Great job Milgard! May 6, 2013
Professional, knowledgeable, fast service. Beginning with my initial phone call requesting service, the experience I had with the Milgard folks has been great. The appointment was made more quickly than I had anticipated and the follow up reminder emails were very useful. I especially want to compliment the service technician. He arrived on time, was very professional, told me exactly the tasks he needed to perform, inquired if I had any questions, performed the work expertly, quickly and safely. I was pretty darn impressed all the way around. May 6, 2013
Quality Control Issues at Factory I ordered a custom size, aluminum frame, sliding glass door. At delivery, one window panel had a very obvious piece of flashing between the panes. Milgard was courteous in ordering a replacement. Three weeks later, the replacement (first) pane arrived and it was the wrong size. A second replacement was ordered and when the tech arrived, he didn't bother bringing it into the house because it also had flashing between the panes, albeit smaller. Three weeks later, Milgard called to let me know the third replacement pane was defective and a replacement had to be ordered. This time, I called the service manager who promised a rush order replacement - three weeks later the fourth replacement arrived at the house and the service techs determined the replacement frame was 1/4" too large. To their credit, they were able to disassemble the window on site and move the replacement window into the original frame. Several months after initial delivery and 4 days off work and I finally have a finished door. The service techs have always been professional. The folks on the phone were marginally sympathetic - granted, I didn't buy windows for my entire house. Overall, this has been a frustrating experience. May 5, 2013
Initially awful service, but it turned out great This is actually 3 reviews in 1. Our first dealings with Milgard was through the Hollister facility. They were terrible. Didn't know anything about our 18 year old windows and after sending photos of the rollers we needed, never heard from them again. Lesson learned. Later on, our 18 year old sliding glass doors needed some maintenance and TLC. We contacted the Sacramento shop and the first two reps were rude, insinuated that we were lying, and didn't know anything about our 18 year old windows. Then my wife talked with, I believe, Alice and she was great. A true professional and very helpful. Alice set up an appointment with 2 techs named J and R. J and R were great, they knew what to do and they also had the rollers we needed for our windows and gave us what we needed. The only knock would be that they were over an hour late and did not notify us. I understand that things don't always go as planned but a phone call would have been nice. In the end, we are satisfied, but it took some perseverance and talking with the right people at the right facility. May 5, 2013
Happy with service! Every contact from phone, E-Mail to service call was on time prompt and professional, the process went smoothly and punctual. I am very happy with the total experience. May 5, 2013
excellent Service appears to have gone well, my son was at home with your tech, so I didn't actually speak with the tech. Other than that everything was great. Thank you Tony May 4, 2013
LOVE this company. wonderful service, they contacted me on every step of the way, love this company! May 4, 2013
Responsive Few months ago I noticed moisture swelling under the paint on a baseboard below my master bedroom window. My suspicion was that there was water getting into the wall through the window that was 3 years old and looked like in less than perfect shape. I posted a casual inquiry online and not only got a live person exchanging emails with me but also she scheduled an unsolicited visit by a technician. He examined the window from outside, determined that the visual deficiencies did not cause the water ingress, replaced heat-distorted element for the window to look like a new one. He also requested that I contact Milgard should any further problems be discovered in my continuing investigation on moisture marks on the master bedroom baseboard. May 3, 2013
Perfect service! Couldn't ask for more. This is going to sound like a Milgard PR person wrote this but what else can I say? #1 - I'm thrilled that I got a FREE repair on a 15 year old patio door under the lifetime warranty, that I didn't know I had. #2 - On the phone and in person, everyone was so polite and efficient. The service techs were squeaky clean, and very friendly, and they took extra cauton to protect the door and surrounding walls. And they were done in a matter of minutes. Milgard should run training schools for the other home service companies!! May 3, 2013
Repair service is great! We called to report two damaged windows that were noticed by our window cleaner. They were beginning to have some foggy areas. When I called Milgard, they immediately set up an appointment. They asked me to find the size numbers on the windows so the technician could have them ready to install. The technician arrived on time and quickly replaced the damaged glass. He was polite, efficient, and friendly. The entire installation took only a few minutes. Thank you, Linda and Michael May 3, 2013
Excellent Customer Service Larry, Milgard's rep arrived exactly on time, was very knowledgable and provided some useful insight into how wind-driven rain can find it's way into a wall cavity through even the smallest of gaps in caulking. He cheerfully replaced part of the slider mechanism in a separate Milgard window for free and promised to call me back after he researched a question I had about sloped sill adapters. Good job, Milgard! I'm impressed. May 3, 2013
Service was great Milgard representative was very good, discovered that our glass was not tempered and helped us take the steps to resolve the problem. All good. Milgard is excellent. May 3, 2013
Thanks for sending your A team! Very knowledgeable and professional. Your tech was great! May 3, 2013
Top Notch Service, thanks Could not open my slider and Joaquin fixed it in record time. Thanks for a great experience. I researched the best window company when we built our house 15 years ago. This recent service call reinforces my research. Thank you. May 2, 2013
Milgard has the best customer service Not only are Milgard windows the best in the industry, their staff from customer service to the techs are always professional, courteous & nice. MM & FM the techs who came to our home to replace a few defective windows (from Simi Valley) were outstanding! Thanks guys! May 2, 2013
service was great , on time and very professional! as always, Milgard comes thru and stands behind the products warranty, without any questions. May 2, 2013
Wonderful and Professional Warranty Service! I contacted Milgard regarding a warranty issue, and the response was prompt and professional. The service tech provided the service quickly and did an outstanding job. The response from Milgard was outstanding and I will remember this if I am in need of windows or doors in the future. May 2, 2013
Window Seals Failed Considering the fact that I had to do quite a bit of reserach and calling around to find out who could fulfill the warranty of my windows, the service was excellent. One of the windows actually broke when the service team came out to replace the windows that failed. They cleaned up the whole mess and scheduled another time to come out and replace the window. When they came the second time they were in and out in 15 min. maybe even quicker, it was quite surprising! Thank you for the new windows, we love them! May 1, 2013
Installer was perfect The service request was our first and it was handled excellent at customer service and the installer performed superior, I would hire him to do all my window installations. Milgard windows were a great choice for all of my custom customers. May 1, 2013
Great service, problem with technical issues The service technician was very efficient and very friendly. It would have been helpful if the service rep on the phone had asked for a technician to do the actual measurements since the measurements she asked me to make were not accurate enough. The first visit had both windows being slightly the wrong size and we had to reschedule both for a second time. The second time one window had been made to the wrong dimensions. Finally, on the third visit the last window was installed. The technician even was able to stop by and get the installation completed early which really helped our schedule for the day. May 1, 2013
The promt response and installations was excellent. The telephone representative, email contact, and service representatives were fantastic to work with. We like the quality of service and would recommend Milgard to our friends. April 30, 2013
I'm thoroughly impressed with Milgard's people and products. I recently had warranty work done on my 12-year-old windows. When I first called, the person I spoke with was kind and helpful. Their email communication was great. Then, when the technicians came out to work on my windows, they were professional and knowledgeable. More importantly to me, they were friendly. While they were working, I was curious and asked each tech (separately) how long he had worked for Milgard. One said "Since '97" and the other said something like 20 years. I was impressed with how long-term that was, and asked if their employer was good to them. Both expressed how much they liked working for Milgard, and that the company was great to work for. That impressed me even more than Milgard's superior products and service! April 30, 2013
Fantastic surprise Exceeded my expectations at every turn. The customer service rep was able to decipher my problem from a vague description, guide me through identifying the window replacement part, and set up the appointment in no time. The technician was able to come early, was done in about 15 minutes, and the new window looks great. No cost! No doubt, I will continue to purchase nothing but Milgard windows. April 30, 2013
Excellent There was none of the expected "out of warranty period" excuses. Service sent a great email notice for the time and date (only a 2 hour window!) and a picture of the service rep. Rep pretty much knew what the problem was in advance ("pilot error" in locking the door) and provided verbal and written instructions. Tech put on on "dust socks" on his shoes, even tho I told him it was not necessary. Excellent!...We have all our new windows and doors from Milgard installed over the past several years....certainly glad now we went with them the whole way! Thanks Milgard!... April 30, 2013
Great Service Milgard did a great job of installing our new window. They were very professional in setting up the appointment and the service tech was great. April 30, 2013
This is the way to run a business. Overall we're extremely happy with the service we received. Installers of our rather large window were on time, polite, professional, and did an excellent job. April 30, 2013
Good Job! This was a warranty issue from a bad seal. It was taken care of with no hassle and the service was simple--good job; I will be updating more windows and I will specify Milgard brand again. Thanks for the good work! Bob April 30, 2013
Choose Milgard, then you are all set, window wise My house was built in 1990, or circa 23 years ago. I had circa 80 Milgard windows in different shapes and sizes. None of them failed during the period except one. The one which failed was installed in the kitchen. To maximize the view and the light, that window had no eaves over it, meaning the window was exposed to the element all the time, rain or shine for circa 23 years in Northwest before it failed. 23 years is not a short time. A window that can sustain the test of 23-year proves its durability. Even if after the window failed, the pros in the Milgard took care of it immediately by professionally scheduling and finishing the job on time. That's why I would say: Choose Milgard, and you are all set , window wise. April 30, 2013
milgard's overall service is second to none.. Our experience with Milgard has been wonderful. From initial contact with the representative through installation of new windows by our service tech, the service has been pleasant and very professional. We feel as though we are treated like family, they have been so kind. April 30, 2013
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