Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6707 9101
Was given incorrect info about appointment time My experience with the service tech was great. However, I was given a time window of 7-9:00 am on a Saturday morning (via email from Milgard), when in fact the tech told us t it was 9:30-11:30. This means we got up much earlier than we had to. The tech called and asked if it was OK to come a bit early, which is when we found out that he was actually scheduled to arrive after 9:30. He arrived before 9:00 and replaced the section of the window promptly and efficiently. September 7, 2013
Could not have asked for more I love my Milgard doors and windows, but the best part has to be the friendly outstanding customer service. I had to purchase a new screen (dumb friend tried to walk through it) the support from Milgard was exceptional. The representative ordered me exactly what was needed and the technician was on time completing the work expertly. Thanks Milgard. September 7, 2013
The service was outstanding. Thank You Milgard Windows. The service was outstanding and professional. I would recommend this company for window replacement to anyone. Thank you for standing behind your product. September 7, 2013
Very disappointing, problem has still not been corrected. There was a defect that needed correction. Service rep has still not corrected it. September 7, 2013
The technician was great. Parts were incorrect even after I reconfirmed I needed parts for awning window; very frustrated! Milgard service comes to Pacific City 1 day per month from there Tigard office. I requested parts and install service for my awning window. I called a second time to ask about billing and reconfirm the service work. On this call I repeated that I needed parts for a double awning window. I made special arrangements to be in Pacific City when the technician would be there, it just so happened to be a late afternoon appointment. The technician arrived and determined very quickly that he did not have the right parts, the incorrect parts were ordered. Because it is difficult to schedule around Milgard's limited availability in Pacific City I asked the technician to show me how to do the repair. The technician was on time and professional. I am still waiting for the parts so I can complete the repair. I am disappointed by Milgard's phone order system ... maybe I need to try the web site. Overall I have to rate Milgard as only FAIR. September 6, 2013
Excellent customer service, Specially excellent technician Knoledge. Very good services, but I have not received Job completion and life time warranty documentations yet for future claim If something goes wrong. September 6, 2013
Sergey was a very competent man for the repair job. I could have set my watch by the promptness of Sergey when he arrived, and our location is rather remote. The repair work that he had to do was all on the second story, and because of the ground terrain below, it was not practical to set up a ladder. So he elected to do the exchange of glass and gridwork from the inside. The job in my mind really required two people, none the less, with only a small amount of help from myself he was more than able to accomplish the job. Sergey is very easy to work with, and has a very good "can do" attitude. He was extremely neat and careful of the surroundings. The windows now look much better with the proper gridwork in them,,,thank you for the excellent service. I am very impressed with how Milgard stands behind their fine product. September 6, 2013
Jake and Arron were friendly and efficient it was a good experience. The service was great, The screen retention system should be improved. September 6, 2013
The Best I am so impressed by Milgard's service! I literally just sent a picture of my broken part and they sent me a new piece. A lot of companies would benefit from this kind of service. Thanks again for the quick turn around on this! September 6, 2013
This service was poor. We had our initial service appointment for warranty repair on July 9th. The technician that came out was professional but unfortunately didn't put in an order for missing parts. After a return service trip nearly a month later he came without the required parts to finish the job. It's now September 6th. Nearly three months later and the parts still haven't arrived. After regular weekly calls and emails to the service department with promises to resolve the issue, I am left empty handed. This has caused embarrassment to me and inconvenienced my tenants. On our next development I will consider a different manufacturer because of this poor experience. I caution those who use Milgard products. You get a decent price but TERRIBLE service. September 6, 2013
Quality service and honoring of warranty by a quality manufacturer When we installed Milgard windows 15 years ago, we seleted both a quality vendor and a quality product. When we recently identified problems with the windows, Milgard stepped right up and took care of the problem, with quality service at all levels of our contact with them, from first call to final installation of the new windows. It confirmed our original decision to get the best windows for our home. We couldn't be happier. September 6, 2013
I purchased my windows in 1994 and am a huge Milgard Fan! Larry was prompt, friendly, professional, and very knowledgeable. I am forever grateful for the lifetime warranty replacement on my windows and would recommend Milgard Windows to everyone! September 6, 2013
Good work, but workers need some customer service training The service tasks, replacing glass in one door and servicing two screen doors, were done quickly and competently, but the representatives could have improved their service orientation. The were both pleasant enough, but: After we asked that they not block the driveway because we would have to get one car out while they were working, they parked on an angle that prevented our garbage from being picked up and made it difficult to get our car out. They did put one small pad down on the floor, but still left shoe prints and plastic cuttings on our wood floor and rug. In sharp contrast, Newman Windows and Door, the installation company, left the area impeccably clean. They did their best to improve the performance of the screen doors, replacing the new metal wheels with plastic ones. This resulted in significant improvement, but they still feel cheap and make much more noise than our old Milgard screen door. They indicated that many customers complain about the new doors. We are still not happy with them, and suggest that Milgard look into how to improve the screen door design. Admittedly, the excellent service from Newman set our expectations very high. The factory reps, while pleasant and competent enough, fell far short of those expectations. September 6, 2013
Lousy service for lousy windows A two-month wait for a service call is too long. Our windows have been a constant problem for fourteen years.we appreciate Milgard's continuing to service them but the windows were never right and apparently never will be! September 6, 2013
Excellent service The tech phoned and asked if he could come earlier than scheduled which was great! He was very nice and professional. The problem was taken care of very quickly. September 6, 2013
As a repeat customer, Milgard service has deteriorated significantly over the past 18 months. The service call was done to replace failed window stripping and one window operator crank. The service consisted of simply removing and discarding the bottom window stripping with an explanation that Milgard's new policy was that bottom window stripping had no function and was therefore no longer necessary. I had to remind the service tech that there were 2 stories of windows to address as he was about to leave after completing only the first floor. Attention to detail was quite poor as there is still failed window stripping present in the 2nd story windows. An operator crank was replaced, however, the service tech did not check it's function upon completion. The hinge of the extender arm now sticks when it hits the lower window frame preventing the window from closing. Very poor or probably non-existent QA on the job site. I'm not at all pleased with Milgard's after sale customer service. September 6, 2013
Excellent service!!! The service was excellent, both at the front end in the coordination as well as the on-site service visit. September 6, 2013
Good company to deal with Did not get a response from initial phone call. Had to call back again to get any action. The technicians that came to the house were on time and both very pleasant. Over-all would recommend Milgard to friends and family September 6, 2013
great work The guys that were here were neat and polite and did nice work. Thanks for a great warranty and no trouble. September 6, 2013
Outstanding Customer Service!!! I called Milgard about a couple of broken window latches. I really just wanted to purchase some new ones. I had no idea that the warranty on these windows covered replacement of the latches. I e-mailed (off the website) and got a response the same day!!! Impressive. I was offered new latches to be sent to me OR a service call (at no charge) to replace the latches. I chose the service call. Couldn't be happier with the service I received. Latches were replaced and the windows work fine now! Thank you, Thank you, Thank you... Your company is truly doing a great job and should be commended. I have told quite a few people about the fantastic service and I would not hesitate to recommend Milgard to anyone. September 6, 2013
Quick and professional Vladimir was very professional and answered all of our questions. September 6, 2013
Service was great Tech was prompt, very courteous and examined the problem thoroughly. He discovered there was no serious problem with the window or frame and recommended an easy fix to the cracked frame. I have called my painter to ask him to come back to fill that crack with silicone as the tech recommended. September 6, 2013
Easy and courteous Patty S was great to work with and explained my options (do it myself or have tech come out). The windows are easy to maintain, so I am choosing to do it myself. September 6, 2013
Clear Choice did an excellent job installing my windows and door. Everyone I worked with at Clear Choice Windows and Doors was courteous, professional, and skilled at their job from the office staff to the installation crew. They arrived when they said they would and performed every aspect of the estimating and installation efficiently and with great attention to detail. Even the final caulking was amazingly well done. When the work was completed and the area cleaned, the crew leader inspected everything with me and made sure I understood how to operate the windows and doors correctly. I highly recommend this company. September 5, 2013
Great service The gentleman who came to fix our windows we so nice, he removed his shoes and literally had two of our windows fixed within 10 minutes. Thank you! September 5, 2013
Technician was great. However, the promised work was not arranged for him to do. I have had to have service once or twice a year on the balancers for these windows ever since installed a few years ago (2008, I believe). Original cost for about 24 windows was over 20k, so you'd think they wouldn't break so often, especially since they are so young. When a window broke a few weeks after a service call where tech replaced several balancers, I finally escalated to Milgard insisting that they do something to solve the problem. The rep was very nice, and told me that they would find another manufacturer for the balancers and replace them all. Since no one called to tell me that that would not be happening on this service call, I assumed it would - so moved furniture and knickknacks and a swamp cooler to allow access. Alas, no. Plus, no one has called me to tell me why or what Milgard is going to do about all this. Very disappointing! September 5, 2013
Excellent service just a little slow responding to the original call We remodeled our home 4 years ago and replaced all 30 + windows with Milgard vinyl windows. I needed two windows replaced after they had developed some haziness between the panes. It took about 2 weeks for them to return my original call but after that I was able to get on the schedule and Jose came out today and did a great job. Milgard has a great product I would recommend them. September 5, 2013
They did a great job replacing the glass Thanks for putting the blinds back in the windows you did a great job with the roofers taking up most of the driveway and limited space to get them inside. September 5, 2013
Excellent This was amazing... got a call to see if my appointment could be moved up (scheduled between 2 and 4, and wanted to know if he could come at 10:40).. since I was home, this was a great chance to have the work done and have the rest of the day to do things...... came on time, took 2 minutes to repair the problem and off he went... could not have asked for better service. September 5, 2013
The best service - period! On time, clear communications before the appointment, clean, courteous installers. Milgard is clearly a top notch company who values their customers, and it shows in the performance of their teaml! September 5, 2013
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