Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Service was excellent! Technicians were polite, friendly, careful and efficient. They called ahead of time to let us know an exact time that they would be here. They arrived on time. The trucks looked brand new and were clean. The technicians were well groomed with clean uniforms. They cleaned up any mess that they made. I would recommend Milguard to my neighbors and friends. May 31, 2013
New Door While my service call person was prompt & professional, I do not feel confident that: 1) The new door that was replaced from a brand new door that leaked upon installation will not leak in the future (the reason I had a new door installed). 2) The locking mechanism is not working smoothly, it is difficult to teach a petsitter/cleaning person (& I am not confident that they lock it correctly when I am not there). 3) The "new" door has scratches & nicks all over it. 4) The sides of the new door are not aligned - gap at lower left side is wider than the right. Overall, I have been happy with Milgard as I finished replacing all of my windows with Milgard product last summer. I do not feel the same about the door as the windows as far as the product goes. I will be placing another service call to see if we can get it right this time. I would recommend Milgard for windows (excellent!), but not for doors. May 31, 2013
Outstanding, professional service! We had to replace two windows under warranty that had leaked gas between the panes and became discolored. Setting up the service call was easy and a technician was scheduled to replace two windows within a week. We requested that the technician assisgned to our job call us 30 minutes prior to his arrival and he did just that. We even received a courtesy call to say the technician would be a little late and we really appreciated that. The two gentlemen that arrived were polite and professional and they went straight to work on the window replacements. I was amazed at how quickly they did the job while also being careful and meticulous about their work. These guys knew what they were doing! They left no mess behind and our windows look like they did when we first purchased them (in '05). We could not be happier with Milgard! May 31, 2013
very efficient The fellow was very good. He did not introduce himself though. I like to have the experience be a bit more personalized...introduce by name and use my name and I use his name...that makes me feel more than merely another guy with a failed window. But maybe that is not the standard for your company....maybe it is to keep a distance and remain impersonal. Don't let this be a reason for the fellow to be in trouble. This is just MY preference. OK? Thanks for the fix though. It was fast and efficient! May 31, 2013
Outstanding. Allaspects of service were very professional; phone contacts conformattions by Tara,notice of arrival,installition and completiion . MILGARD is tops in product and service. May 31, 2013
Arrived on time - Problem fixed - great service We had a problem with our sliding door that had to be fixed. Technician arrived on time and solved and fixed the problem quickly. Very friendly and competent and was able to answer all our questions and concerns. You usually only know how good a company is when you experience problems after the purchase. This was the first problem we had and our decision to buy from Milgard was confirmed. Great after sale service. May 31, 2013
Service tech was very friendly and professional. It took several weeks to schedule an appointmnet, but when the day came the tech was right on time. I have had a lot of trouble with these windows, constantly breaking springs in the mechanism. The tech unfortunatly only brings parts for the window on the work order. I was able to get him to look at another window my wife mentioned was hard to open that I didn't have on his workorder. He recommended I use a silicone lubricant to get it to move better, but he couldn't do it since it wasn't on his work order. Outstanding customer service might include having the tech stocked with additional parts and be free to inspect ALL of the Milgard windows in my home. A bit of prevention and lubrication might save me some aggrevation in the future and a service call. The tech was great but he seemed restricted to only look at the window I had called about. May 30, 2013
The work by Ruben the technician was great. The attitude by Sarah and Jennifer was outstanding From the minute I called the warranty department about the glass doors that had lost the seal, my experience with Milgard was outstanding. The warranty department was very profesional and the field tech Rueben did an excellent job. He wasvery knowledgable and so time. Thanks Milgard for standing by your warranty. I appreciate it....Lenny K May 30, 2013
Wonderful service! The representative was on time, performed the work and was on his way in record time. I love my Milgard windows, saves on my utility bills and look great too, May 30, 2013
Milgard is the best The number one reason I recommend Milgard windows to all my friends is the customer service. There are very few companies now days that stand behind their product, Milgard certainly does. Robert and his assistant arrived right on schedule and fixed our problem glass door and gave us recommendations for preventive maintenance. You can't go wrong with Milgard products. May 30, 2013
Great response, great installation Your Tech was wonderful!!! Very friendly, knew his stuff and was in and out of here within half hour to 45 minutes! Milgard windows rock!!!! I have had these windows for about 16 years! Best investment I have ever made. They are still sealed and keep all the air and noise out of the house. Would recommend these to anyone that needs to replace windows. They may cost a little more, but you pay for the best!!! Milgard windows are the best!!! May 30, 2013
techs were great! The folks on the phone were adequate...the guys that showed to do the work were outstanding! Knew their stuff. Fixed my problems...here and gone under 40 minutes when I thought it might take all day. Pleasant service...pleasant surprise! May 30, 2013
Great job Professionally performed window replacement & installation May 30, 2013
Milgard's service technicians are EXCELLENT as is the companies warranties! ROBERT P. has been the service technician who has helped us and he is excellent -- friendly, professional, skilled, prompt, and knowledgeable. THANK YOU for sending the same technician -- that is very helpful for the customer when you are comfortable and trusting of the technician and that person also knows the lay-out of your home which saves time and questions. I also greatly appreciate Milgard's integrity in standing behind their warranties. We always recommend MILGARD to anyone shopping for windows! May 30, 2013
Service great, product not so! The techs made some adjustments to the upper sash in an attempt to keep it from sliding down,, which prevents the lower sash from locking. The new design of not having an upper lock makes the Tuscany window I have very difficult to close and lock. I am totally dissatisfied with the window. May 30, 2013
Very good Very good service with the technician on the job site. May 29, 2013
I WILL SHARE MY GREAT EXPERIENCE WHEREVER IT MAKES SENSE AND IF WE BUILD MORE HOMES, WE'LL USE MILGARD! I wasn't here when the technicians arrived and did the job, but my husband said they were extremely efficient, knew what they were doing, did it well and took care of everything. And, my husband is a very critical judge when it comes to 'professionalism'. The technicians were great, knew their stuff and nice to work with. The pre-appointment process was excellent and the person who took the initial call was so very courteous and so very professional, I have to let the world know that Milgard has its act together and I will let any and all the contractors we deal with in the future know. THANKS FOR SUCH A GREAT EXPERIENCE! Kendra Sanchez May 29, 2013
Great Service Very impressed with all aspects of the service from setting up to execution of the repair. Milgard manages to deliver the service that most companies can only strive for! May 29, 2013
Very Professional Hassel free warranty service. A couple of phone calls and everything was taken care of on a door that is seven years old. Couldn't have asked for better service. May 29, 2013
Warranty. Denied?? After being led to believe we were under a livetime warranty on our windows, we were then told our windows were built "prior to the lifetime warranty" when they were measured for replacement. Your reps from Redmond were not as professional as i would expect and basically their measurements caused Milgard to deny our claim. Not sure i trust their measurements as they were in disagreement most of the time.. I am very sad that Milgard would deny replacing my defective windows after all this inconvenience. May 29, 2013
This service was professional and exceeded our expectations. The service technicians were prompt and knowledgeable about the problem with our windows and the solution. Thank you for your good service. May 29, 2013
Always Excellent Service!!! I often do business with you long distance and always appreciate how friendly and accommodating you are. You always are willing to work with my situation and I am told by the people who let you in that you are always there in the time frame given. Thank You! May 29, 2013
Excellent Warranty Service The warranty service work was super easy to facilitate with a phone call....I didn't need to manage the work order and keep calling back, they did it all. My previous order for replacement windows 13 years earlier was still in their system so no one even needed to come out to re-measure. The technician was fast and allowed me to clean up around the door when the window panes were out and hard to reach areas were exposed. He even replaced some parts they were beginning to fail that weren't apparent to us yet. Best of all a live person answered the phone and helped me! May 29, 2013
Very impressed! From the Coordinator to the two visits from service people, everything was done professionally and when they said it would be done. My in home techs were prompt, careful and courteous. May 29, 2013
Excellent customer service! Amy is wonderful. She's a very valuable asset to the Milgard approach to customer service. The recent issues were resolved with the exception of a poor caulking job around the exterior of my kitchen window. As I am writing this review, Amy is to return a phone call to let me know about the caulking material details. The technicians (3) that were sent to my home were very professional in their approach to getting things done quickly and neatly. My only concern is the poor caulking job that was performed because of possible water penetration into my home. This needs to be resolved before the monsoon season sets in. I have every confidence in Amy and Milgard that this will be done to my satisfaction. May 28, 2013
I love this company !! I would and do recommend Milgard windows to everyone. I built my house seven years ago and installed Milgard windows. I installed about 40 windows. I just recently noticed some damage on the low E film on two of my windows. I called the company and gave them the number etched on the inside of the window and found out that my windows were guaranteed for ten years. They knew exactly where my windows were located and the size of the windows and came out within two weeks and replaced the two defective windows free of charge. Very professional and so nice. May 28, 2013
The service was excellent! My windows are pretty old and they replaced them no questions asked. My new ones are beautiful and they even cleaned up after they were done!!!! May 28, 2013
Outstanding Service!! 7 years after install I had some problems with my windows and French Doors. I contacted Milgard for warranty work and they promptly sent a service tech to my home. Dean the service rep was very knowledgeable and professional. He skillfully repaired my windows and helped me make direct contact with Angelicia in the service department who immediately went to work on my French Door problem. Angelicia's prompt attention to my situation sets the bar very high for company service, and Milgard definitely stands behind their product! When Milgard promises a lifetime warranty.....THEY MEAN IT. Thank you Angelicia and Dean Trinidad, CA May 28, 2013
Replaced "foggy" slidiing door. Overall, EXCELLENT. Technician (Scott) was early and called to ensure I was available - good customer relations. Job was quick and very proessional. He cleaned up and left ZERO issues. I never saw the glas look so good - except when initially installed. He even corrected a door handle latch problem that I had come to accept as "normal" -- works much better and latches 1100% of the time, previously you had to "play" with it to latch. The lifetime warrenty for initial homeowner is a BIG PLUS. When I acquire my next house, i will definatly look into Milgurd windows as the window of choice. May 28, 2013
FAST, ON TIME, NO WORRIES MATE Had a great experience with the window repair. The service tech showed un on time, put on his booties, and went to work. The window was repaired in less than 15 minutes. He asked if we had any other concerns. He even explained what had happened to the seal and why the window had discolored. The low E coating is metal and it simply started to rust. Great experience. All but one of the windows in our house is Milgard. The window that isn't is the only one that has condensation on it during the colder months. Great company great service. Todd NE Portland May 28, 2013
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