Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4558 6179
Prompt, professional relacement of damaged glass. Milgard promptly sent out a technician to replace a glass pane found to be scratched during the installation. the work was performed quickly and effectiviely during the time frame promised. November 26, 2012
Very Pleased Very pleased with service and the Milgard warranty and just today I recommended Milgard to a friend. November 26, 2012
Great job Very happy with the technician who came to repair the door. He was on time and very efficient. Very capable of doing the work. I would buy Milguard again when I need to replace other doors and windows. Thank you for a professional job!! November 26, 2012
Nobody every contacted me I send you an email, never get a response, and then you send me a customer satisfaction survey? Oops November 26, 2012
great service This sort of service is the reason I bought MIlgard windows to begin with. I replaced all the windows in my house in 2004 using MIlgard. In 2012 the seal on one of the windows deteriorated and the glass needed replacing. Milgard quickly found my original order on the telephone and sent out a service tech with a replacement window in about 30 days. Perfect experience. No charge. November 26, 2012
So happy with Milgard Windows! We bought a new home from the Olson Company in 2005 with Milgard Windows installed. We have had no problems with the windows, except one in the bedroom in which the aluminum side bars came out. Called Milgard and they scheduled an appointment for a technician to come to the house the next week. The night before the appointed day a second window in the bathroom broke the same way. The repair technician, Edgar, arrived right on time on the appointed day and proceeded to repair not only the window we reported, but the bathroom window as well. His expertise and craftmanship was excellent, we are happy with our Milgard Windows, and most of all we are happy with their prompt, courteous and capable response to our problem. I have thanked the Olson Company for selecting Milgard as their subcontractor and can recommend Milgard Windows to everyone! Berlin Brea, California November 26, 2012
Service technician The service tech was amiable, efficient and competent. November 22, 2012
I'm disappointed with the level of quality and customer service we bought replacement windows several years ago and were told there was a lifetime guarantee. We have 1 bedroom we rarely go into. It was our son's room and he has long left home so it is only for guests now. We noticed that the screen on the casement window didn't fit properly. We called and were told that screens aren't covered and we'd have to purchase another screen. We did and picked it up at Newman to avoid the shipping charge. We brought the screen home and installed it. It also fit improperly so I called Milgard again. A service rep came to the house and ultimately said, that's the best we can hope for with that screen. I asked for a refund of the money we spent for the replacement and he said he'd request that for us. We never heard back and never received a credit. It's only $23 or so but it speaks volumes of your customer service. November 22, 2012
Great warranty and service Five years after the sliding door was installed, one of the bottom track went crooked, i went on the internet to schedule a repair service. It took quite a while (weeks) to get a response, but after that it is all smooth sailing. This is what my tenant said: "The repairman right on schedule and replaced the rail for the screen door at the time of the visit. Luckily he had a rail of the same length that was required so he could do it on the spot. It took him about 20 minutes to make the replacement and everything is fine. The screen door is back on and functioning very smoothly." November 21, 2012
5 stars for Paulino Paulino R arrived early to our appointment window which was a great surprise - we are used to contractors arriving at the end or after the allotted window. Paulino quickly fixed the problem we had with one of our windows and helped explain how the other windows work. He also gave us some helpful tips on how to maintain the windows and offered suggestions on when to replace certain components like springs. November 21, 2012
Incredibly efficient and professional service. Your service man arrived at 7:45 am and had replaced the dual pane window in our master bedroom in less than 30 minutes and even cleaned the new window inside and out before departing!! November 21, 2012
I am very impressed with the service we've had from MIlgard over the years. We have a lifetime warranty on our Milgard windows and the company has been reliable and dependable about taking care of repairs over a period of 22 years. I highly recommend Milard. Ruth November 21, 2012
VEry professional and courteous Service was done quickly and little interruption to our busy schedule. November 21, 2012
Top-notch service! Within 30 minutes, the large stationary portion of a window was replaced, with no problems....this was a replacement covered by the new home warranty by the builder. Very satisfied! Thank you! November 21, 2012
getting a call back I put 2 calls into service center and left my phone # and never got a call back, I finally called Temecula plant direct and stayed on phone till I talked to Patti in service dept. and setup a service call. After that everything went fine. The 800 # to where ever does not work in customers favor! Call plant direct and stay online till you get a live voice. Service rep. Carlos was great and did a wonderful job, customer service rep. Patti did a wonderful job. Great windows very happy with results after I talk to a live person. Dale K. Indio, CA November 21, 2012
Milgard ROCKS! At first I didn't get a quick response back from the initial call but once I called a spoke to a Supervisor, the staff was great. Original staff member I spoke to contacted me every time I called or emailed. Set-up the appointment with ease and the Tech (Ray was fast, clean leaving no mess behind) and very nice. My window's were installed with no problems. Thanks Milgard staff! November 21, 2012
Excellent Service and followup Everyone was very nice to work with, on time and professional. November 20, 2012
Completely satisfied! Even after 16 years, Milgard honored their limited lifetime warranty. One phone call was all that it took. I was told the day the service rep would be at our house and the 2 hour window as to when he would arrive for the inspection and again for replacement. The service rep was on time and was very professional. I would recommend Milgard to anyone. Jim November 20, 2012
Outstanding from beginning to end! 1. Milgard stands behind their lifetime guarantee. 2. Making a warranty claim was extremely easy. 3. The contacts were quick, responsive and professional. 4. The tech who replaced our windows was knowledgeable, courteous and prompt. 5. Every contact we have had with Milgard has been outstanding in every respect! November 20, 2012
The overall service was outstanding. We are going to be building a new home and would definitely put in Milgard windows again. The warranty is second to none. November 20, 2012
Excellent Service Very refreshing to know there is still companies that value the service and their customers. I will consider Milgard windows in the house we are going to build in the future because of the excellent service we received from the warranty department. '' Thanks guys November 20, 2012
Five star service Very satisfied with their service and windows!! I highly recommend this company. November 20, 2012
I will never refer anyone to use Milgard for windows!! I purchased my home in 8/2012 and in the purchase agreement the owner of the home called Milgard to have the windows replaced under warranty due to broken seals. There were 2 windows in question and when the techs came out to inspect window they found there were actually 7 windows that needed replaced due to broken seals. There are only 9 windows in my house and the only reason I believe the other 2 weren't covered is because they were broken so no way to prove broken seal. They came out and replaced the glass in all 7 windows in October. On 11/19/12 my (non opening# livingroom window began to leak very bad to the point where it was soaking a dish towel in 20 minutes or less. I called them and they said they could not get out to look at it until 11/30/12. I advised that this was not an acceptable amount of time to wait and any damages #wood, drywall, carpet, etc# would be their fault. A tech was sent out that day and when they got to the house they tried to say that the leak was around the frame not the window and that is not covered. We tried to explain that it wasn't leaking before they came out and replaced glass so it was their fault it was leaking. Not only that but there is no water damage to the wood around the window and if it had in fact been leaking there would have been damage since they put the windows in back in 2005 #I believe this was the year it was built) when the house was built. They told us there was nothing they could do and left. November 19, 2012
Exellent Very professional; on time; excellent knowledge of the product; best service ever received for this type of work. Would recommend without reservations. JOB WELL DONE November 19, 2012
OUTSTANDING!!!!!!!! Your Milgard Service Team was outstanding, Treasa handled our service issue with the utmost professionalism; she followed-up with Lowe’s and insured that all paper work was in place so that the repairs could be made to our window in a timely manner. Your service tech; Jerry, did an excellent job repairing the window, he quickly got to work and finished the entire repair in less than an hour. I have bought Migard products for the past 30 years, would have no other window in my home, your products are the best in the industry, it’s your service that keeps me coming back. Thank you. November 19, 2012
Excellent service All issues were resolved to complete satisfaction. November 19, 2012
.Excellent on One, Strike out on another The window was replaced. Great job done. We were pleased to not have to do anything (no painting) and it looks great. The cranks on our windows seemed to keep breaking. We appreciate that Milgard honors their warranty. Unfortunately the wrong part was sent to fix the bathroom window. We also asked if they would go ahead an fix the one crank that has not broken yet and were told we have to wait until it fails. November 19, 2012
Excellent Service Took four telephone calls (over two days) before I finally got ahold of the correct person. Once properly connected however, everything was great! Repairman arrived on time and did an excellent job of repairing the loose lamination. Looks like new. November 18, 2012
Replaced bottom track, but not seal The plastic lip with brush strip to seal the bottom track of our sliding glass door broke. We call to check if it was under warranty. They said it was and scheduled a replacement. We gave them the color and size info, they found our installation info in their database and all was confirmed. However, when the tech arrived, he only replaced steal section of the bottom track (which was fine and didn't need replacing. When we showed him the damaged part, he said that was due to "wear and tear" and was not covered under the warranty. Sadly, while this started out as a good experience, it did not end that way. November 18, 2012
the tech was nice but he was given the wrong parts to fix the problem very poor. it has been over 2 months and the problem is still not fixed. November 17, 2012
<<prev 130 131 132 133 134 ... 153 next>>
Answer Center

Products