Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8102
Thanks for helping me out! I had the windows put in before the ability to get glass protection on the Slimline.After Milgard determind I had glass breakage due to a defect they scheduled me for a replacement part to the window. June 13, 2013
Thank you very much for the great works done in my house! I had a great experience on the latest window services from Milgard technicans. They did a great job and were very professional. They had even cleaned my windows and rooms! I will recommend your company to my friends! June 13, 2013
Service was fabulous! Your service technician, Martin, called me an hour before my 1-3pm service window on 11JUN. He showed up 45 min early and had my failed window replaced in about 10 min. I couldn't be happier with your service. June 13, 2013
Excellent service on warranty repairs to window spring balances! I had the hardest time looking for replacement spring balances for my windows. After long and tedius searching, I said to myself let me look up Milgards website. Low and behold I came across the full lifetime warranty! I was ecstatic to hear the great news. My house is only 6 years old and they were installed 6 years ago. After a brief phone call with customer service rep MaryAnn and getting her the numbers on my sashes, she scheduled me an appointment with a service technician to show up to my house only 4 days after the phone call. I was extremely pleased by the service they provide! Even though Fonzo the technician was 30 minutes late (no phone call to let me know he was running late) he was very apologetic and told me that the office was having a safety meeting that morning and he was upside down strapped in a harness. Nonetheless, he quickly replaced 4 spring balances and one pop-out clip for me and was on his way. Fonzo was a great service tech and I hope they promote him. June 13, 2013
The technican called prior to arrival and solved the problem in a courteous and efficient manner. In addition to fixing the problem we had called him about he looked at another problem we are having with our windows and told us he would be taking this up with Milgard and see what could be done about it. He said he would have Milgard call us regarding this second problem. We have not heard back at this time. Warren Sharratt June 13, 2013
We are very pleased with the service. Your service employee, Charlie N., was very professional in the installation of our replacement window. He knew what needed to be accomplished and rapidly completed the job. He also was courteous, friendly and helpful with my questions about the window. One thing that we did notice was that the replacement window was no longer trimmed between the glass panes with white. It shows the aluminum between the glass panes and is installed next to an older window that has the white trim between the glass panes. June 13, 2013
Excellent! I've lived in my home for over 20 years. I have had occasion to make use of Milgard's lifetime warranty thrice, I think. Milgard stands alone in regard to taking care of their customers. From the initial phone call to the first response, from status updates to problem resolution. No product manufacturer/vendor I have dealt with makes the promise they do and KEEPS that promise. Not even close. Such is a singular occurrence these days. I rarely have the opportunity to use superlatives when it comes to the good side of folks and/or products; they simply don't apply. I cannot think of one that does NOT apply to the Milgard people AND their product. They are, simply, the best. And, simply, thank you! June 13, 2013
Wonderful Service!!! Milgard is a fine company that stands behind their products, totally. .All their service people are terrific. I highly recommend this company and their products. June 13, 2013
Milgard sets the standard for Customer Service Although disappointed another window seal failed, I was confident it would be replaced quickly and professionally. All companies should follow the standards set by Milgard. An 800 number that is actually answered by a person, a helpful representative that makes appointments on the spot, then follows up with confirmation phone calls and email. And, sends a reminder with a picture of the installer. Milgard gets five stars from me...keep it up. June 13, 2013
Wow! Who knew? After owning my home for 15 years, I had some Milgard windows fail me. The company was quick to confirm my eligibility for warranty replacements and scheduled installers at that tiime. In two short weeks and my windows were back like new. Awesome company! June 13, 2013
We are very impressed with the service and quality of the windows. My wife and I are building our third home since 1985 and will use Milgard windows again. Your service was unusually prompt and professional in today's marketplace. June 13, 2013
Excellent! Our homes windows are under warranty with Milgard and they are extremely responsive to our needs. Not only fixing the few problems we've had, but taking the initiative to replace ALL window parts to eliminate future problems. Very impressed! June 13, 2013
All the guys that have visited my house are great to work with. I would purchase my windows again from Milgard knowing how they service if a problem does arise. Their service just makes the product even better. June 13, 2013
Our service tech was excellent! Tech did a fabulous job, he was prompt, friendly and completed task in a short amount of time. June 13, 2013
Great experience After 24 years since installation I was totally surprised to find that my windows were still under warantee.That is next to unheard of in todays business world. A professional tech arrived to measure my windows and told me that he would be back in 2 weeks with replacements.True to his word,2 weeks later we had new inserts in place. This was a very smooth operation and I can not praise enough Milgard and the tech that did the job. Many,many thanks, June 13, 2013
Excellent service and quality I am very pleased with the quality of the service man and the quality of Milgard products. Only improvement I would make is the turn around time. From initial call to actually getting the install. Very nice repair man. A++++ all around June 13, 2013
The response to my online claim was fast.Rep did every thing you said you would. I appreciate the professionalism and courtesy of all the Milgard employees I dealt with. Very reliable and would recommend to all my family and friends. June 12, 2013
Outstanding in every way. Professional/personable. If I ever need new windows in another residence I will use Milgard windows. Outstanding service in every way. Thank you. June 12, 2013
Since my original contact with Milgard regarding a warranty issue I was treated with respect, and the service was exceptional. Thank you Milgard for hiring the best! The two men who came to review the warranty claim, and the two who came to do the repairs were outstanding, in their demeanor, attitude and professionalism. The product they replaced is beautiful, and works perfectly. Thanks again! June 12, 2013
We "stumbled" It took at least three weeks to schedule the service date, which was a failure because the parts were ordered incorrectly. Beyond that we have been very happy with our relationship with Newman Windows, since the very first day we met with their sales Rep. Sincerely, C Gonzalez June 12, 2013
I have always been a happy milguard customer since Jan 2005 I had purchased a set of 6 windows / doors back in Jan 2005 for my existing home. I told my installers to perform a new install ( not retrofit ). After the installation was complete, I noticed a minor leak in my living room window. Milgard fixed the leak. No issue since then. I have completed a new home addition project in May-2013. I again ordered set of 6 windows / doors from milgard. My 4 panel french door was a bit hard to close and also the screen door for the 4 panel french door was hard to install. Milgard folks came and fixed it. Great job. Rajesh. June 12, 2013
Great customer service! Gas failed in my 10 year old sliding glass door. Milgard knew the exact size, backed up their warranty and promptly replaced it with no hassle! Outstanding customer loyalty and service from an outstanding company! Can't thank them enough! Will always purchase Milgard products. June 12, 2013
Warranty service was prompt and efficient. Warranty replacement service was fantastic. From my first contact through installation everyone was polite, timely and efficient. Thank you. June 12, 2013
Great Service! Very professional and courteous. Tech was right on time and completed the job quickly. June 12, 2013
Great Experience!!!! My window pane broke after about 5 years. I called to get service, and was expecting it to be a nightmare. Boy was I surprised!!! The phone Service rep - Shelia, as well at the Service Tech- Ramon were awesome. They both were very helpful and courteous. Shelia set up my appointment quickly and Ramon did the install a a new pane of glass in under 15 minutes. Overall a great experience and I am glad all of the rest of my windows are Milgard as well. June 12, 2013
I was not hoime at the time. The technicalwindow replacements seem to be fine However, the windows were left dirty: smudges, hand marks and glass suction cup marks. Not too pleased with that! June 12, 2013
From beginning to end - service was outstanding! From the initial phone inquiry to issue resolution, we received outstanding professionalism, service, timeliness, and expertise. We are absolutely pleased with our experience. Nothing to complain about - only praise. Thank you Milgard! June 12, 2013
Shawn from service was professional and quick. The only problem was that I was told I would receive a phone call a few days prior to my appointment so I would have a time frame to expect the service technician and I did not receive that phone call. Luckily I stay home and am flexible, other than that the process was simple and efficient. I would highly recommend Milgard products to anyone searching for new windows. June 12, 2013
Very pleased with the service! The service tech was on time, and .was very professional in solving the problem. He did no.t waste time, replaced window, and moved on to the next client. June 12, 2013
Excellent Service Technicians were prompt and courteous. They even were able to fix another window that was not on the list. Always happy with Milgard! June 12, 2013
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