Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
We "stumbled" It took at least three weeks to schedule the service date, which was a failure because the parts were ordered incorrectly. Beyond that we have been very happy with our relationship with Newman Windows, since the very first day we met with their sales Rep. Sincerely, C Gonzalez June 12, 2013
I have always been a happy milguard customer since Jan 2005 I had purchased a set of 6 windows / doors back in Jan 2005 for my existing home. I told my installers to perform a new install ( not retrofit ). After the installation was complete, I noticed a minor leak in my living room window. Milgard fixed the leak. No issue since then. I have completed a new home addition project in May-2013. I again ordered set of 6 windows / doors from milgard. My 4 panel french door was a bit hard to close and also the screen door for the 4 panel french door was hard to install. Milgard folks came and fixed it. Great job. Rajesh. June 12, 2013
Great customer service! Gas failed in my 10 year old sliding glass door. Milgard knew the exact size, backed up their warranty and promptly replaced it with no hassle! Outstanding customer loyalty and service from an outstanding company! Can't thank them enough! Will always purchase Milgard products. June 12, 2013
Warranty service was prompt and efficient. Warranty replacement service was fantastic. From my first contact through installation everyone was polite, timely and efficient. Thank you. June 12, 2013
Great Service! Very professional and courteous. Tech was right on time and completed the job quickly. June 12, 2013
Great Experience!!!! My window pane broke after about 5 years. I called to get service, and was expecting it to be a nightmare. Boy was I surprised!!! The phone Service rep - Shelia, as well at the Service Tech- Ramon were awesome. They both were very helpful and courteous. Shelia set up my appointment quickly and Ramon did the install a a new pane of glass in under 15 minutes. Overall a great experience and I am glad all of the rest of my windows are Milgard as well. June 12, 2013
I was not hoime at the time. The technicalwindow replacements seem to be fine However, the windows were left dirty: smudges, hand marks and glass suction cup marks. Not too pleased with that! June 12, 2013
From beginning to end - service was outstanding! From the initial phone inquiry to issue resolution, we received outstanding professionalism, service, timeliness, and expertise. We are absolutely pleased with our experience. Nothing to complain about - only praise. Thank you Milgard! June 12, 2013
Shawn from service was professional and quick. The only problem was that I was told I would receive a phone call a few days prior to my appointment so I would have a time frame to expect the service technician and I did not receive that phone call. Luckily I stay home and am flexible, other than that the process was simple and efficient. I would highly recommend Milgard products to anyone searching for new windows. June 12, 2013
Very pleased with the service! The service tech was on time, and .was very professional in solving the problem. He did no.t waste time, replaced window, and moved on to the next client. June 12, 2013
Excellent Service Technicians were prompt and courteous. They even were able to fix another window that was not on the list. Always happy with Milgard! June 12, 2013
I have only good things to say about Milgard. Their service and staff are top notch. They booked me appointment quickly. They confirmed it several times and the rep was at my door within 30 mins. of the time frame. He replaced my windows quickly, explained what he was doing and was super pleasant. Thank you. June 12, 2013
Excellent Customer Service - Way To Go Milgard! I initially contacted Milgard through their warranty claim process on line in May 2013. I did this after having a local glass shop give me a quote to replace a broken window pane. Through that process, I learned that Milgard has a lifetime warranty on the windows in my house. As it turned out, my windows do not have the lifetime glass breakage warranty, but I wanted to have Milgard come out regardless as I had a couple minor issue with two other windows as well. In corresponding with Alison C. in Oregon, she offered that Milgard would replace my broken pane as well, free of charge. An outstanding offer. A couple weeks later I was called about an hour ahead of time and I met John M. of Milgard at my house. As it turns out, John and I had worked together in another part of the state over twenty years ago. John repaired the problems I had with 3 windows in under an hour and had all the parts (including a replacement pane and a frame) to fix the issues right then and there. I am very pleased with Milgard’s warranty process and the excellent customer service I received. I have no hesitation in recommending Milgard. Pete C. in Oregon June 11, 2013
Fantastic service!!!! We are so very pleased with our Milgard warranty. The tech that was sent to our house was very professional and polite. We would recommend Milgard windows to anyone. June 11, 2013
Great in home service Courteous, on time professional. Fixed all our issues in a timely manner. June 11, 2013
Great product, awesome customer support We have and will continue to use as well as recommend Milgard Windows.. The only challenge was the delay from the phone contact for service until a technician was available in our area to service our Sliding Glass Doors. Thank you for your awesome customer support and superior product. June 11, 2013
Service mostly great I was very pleased with the service up until time for the repairmen to be here. They came as scheduled, but left a note on the door. We were home, but we live next door to the cottage...RIGHT next door. We rarely miss anyone who comes up the drive, but managed to miss these guys. They called our home phone number while here in the driveway. We picked up the phone, but no one was on the line. Seemed like they were in a hurry to get out of here. I called the main office who communicated with the workmen that we were at home. They did return and do the work later the same day they were scheduled.. They were not particulary friendly or informative, but they did a good job. Will definitely recommend milgard. June 11, 2013
Experience was great! Very professional! Milgard employees made the experience painless. Monica was polite, professional and very friendly. They even accomodated my twenty minute callout. Pilar, the technician was also very professional, respectful and friendly. He did a great job in a reasonable amount of time. Overall I was very happy with the service and want to commend these two employees especially. Thank you! June 11, 2013
Terrific service. We were extremely pleased with the service. The service technician was professional and knew exactly what needed to be done to fix the problem. He was very quick and resolved the issue completely. June 11, 2013
Great job The guys arrived during the appointed time window and finished the job in a timely manner. These guys have worked on other jobs for me so the great job they did was expected. June 11, 2013
Very pleased with entire experience. Every aspect of working with Milgard to handle our window warranty service was excellent, from the phone representative to the technician who replaced our window. Thank you for everything. June 11, 2013
Efficient and very knowlegeable service team. Service crews not only replaced our window with excellent service and had time to advise us on several other maintenance issues with the windows as well. Very good customer response. June 11, 2013
Awesome service! Thank you, Bob and Milgard,  for the awesome courtesy service on our doors. Rocky was fast at his work and very efficient. Our doors are working with ease again. Your kind assistance will help us to enjoy the summer with many entries and exits to our yard. Until a door breaks I believe one could never understand the full joys of use. We will think joyfully of your team. May you be blessed for listening and responding to our plea for help. You may never really know what a good deed was done... We know! June 11, 2013
Knowledgeable tech, quick repair Edgar has come out each time. He is friendly and professional. He simply gets the job done quickly and moves on to the next job. June 11, 2013
Warranty Service We had two windows with broken seals and one that broken from a rock. After contacting Milgard through their website, I received a response right back requesting window information. An appointment was set shortly after submission of this information and the windows were replaced under Milgard's warranty. We were very pleased with their service and won't hesitate to contact them again. June 11, 2013
Balancer Replacement Being both tech and web savvy, I was surprised that I could not find replacement parts more easily. However, One online submission to Milgard fixed all the problems. I tried the toll-free line first and the answer was immediate. The help was courteous and direct and got me to the local Milgard rep (I left a message here). I also followed up with an online submission. The email response was fast and accurate. I provided the code from the 12-year old part and Milgard shipped the replacement that same day. Great customer service that you would expect from a company selling quality products. June 11, 2013
Perfect job on skylight replacement Perfect job of replacing our foggy skylight. The repairman even trimmed the sheet rock out that the original builder had goofed up on when installing it. Our skylight is a nice new clear one now. June 11, 2013
excellent service My service was scheduled to be provided between 2:00 and 4:00 PM....tech was at my door at 2:01...provided my required service in less than 1/2 hour...I was very pleased . June 11, 2013
quick and easy window installed in 1992, no questions just fixed the leaking pane. Yeah Milgard June 10, 2013
Very pleased! It was raining the day they replaced my windows so I was a little nervous about a mess. But the guys were so nice. They were very careful in everything they did and when they were through they cleaned up every speck. Thank you for a job well done! June 10, 2013
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