Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8167
Great! Once the service request was made, they took care of everything. It was easy! June 7, 2013
Excellent warranty service We built our house 24 years ago using all Milgard windows. Over the years the seals failed on several of the windows allowing moisture to build up between the panes and several other windows looked like they had a light coating of dust between the panes. Milgard's website informed me that the company provides the original owner a lifetime warranty on windows made after 1987, so I submitted a service request over the internet. The technician Milgard sent to my home confirmed that the windows I pointed out needed to be repaired. Milgard's customer service scheduled a return visit and all of the defective windows were replaced free of charge. All the Milgard employees I came into contact with were professional and efficient, and I am very pleased with the company's warranty service. June 7, 2013
Old fashioned quality customer service!!! It was nice to call and speak with a person. I didn't have to argue or plead my case to get warranty service. The service tech was just as pleasant and knowledgeable. A great overall experience! Highly recommended! June 7, 2013
Victor was great! Milgard windows are guarenteed forever!! We needed 3 windows replaced after 5 years. There was a little bit of fog in them. We called for service, no problem. Victor came out with the windows and had them installed in about 20 minutes. Very courteous and very proficient. Thank you. June 7, 2013
Very impressed with service and professionalism! We had window replaced that was broken by kids throwing ball. I was so impressed with the quality of service and ease it was to have the window replaced. I was also pleasantly surprised that the cost was so reasonable. All of this combined with lifetime original owner warranty will ensure that I look for Milgard windows in our next home! June 7, 2013
Quality is why I purchased Milgard, service is why I will buy them again! Scheduler seemed uninformed. Ordered a single screen rather than a double. Service tech had to make several trips out here to resolve issues that could have been resolved with better communication. It was very inconvenient to meet the service person everytime. No notice that they were on their way was disappointing. Service tech left message but no phone # to contact him back. June 7, 2013
The service was great however the security bar will not go completely down. Will call tomorrow to ask if there is a shorter security bar as the original bar will no longer completely seat since the new glass was installed. June 7, 2013
the service was prompt and great We appreciate that the service person wore booties in our house, was polite and efficient in his job. thank you. June 6, 2013
Excellent Service! I contacted Milgard because I had discoloration between the glass on my dual pane windows. From that first contact to setting an appointment to the completed repair - all was quite simple. My new glass looks great and there was absolutely no hassle. Thank you Milgard. June 6, 2013
Andrew did an outstanding job. He was on time, courteous and very efficient. We were pleasantly surprised when he replaced the hardware in all our windows to avoid future issues. Very impressive service on Milgard's part. Thank you June 6, 2013
Excellant customer service! I greatly appreciated the professionalism & knowledge from our service tech....Edgar! And, he arrived 15 minutes prior to appt. time! Thank you! June 6, 2013
Sam was great! Understanding the problem and providing a solution! Sam was professional and accurate. We appreciate the response, advice and personal service. Thanks June 6, 2013
Nice guys and great service! I opened the door and the guys were already putting their booties on! I said no worrries...I have hardwood floors. They solved all of the issues on my punch list and now everything is working properly. They double and triple checked everything to make sure it was working perfect before they left the house. Great customer service!! June 6, 2013
Very happy with the sercice Tech was on time, stay on task and resolved our problem. He ask question about the window problem to make sure we were happy June 6, 2013
Your service is tops!! And the Lifetime Warranty is the best! I have rated you tops and you cannot make it any better. June 6, 2013
Loved the Tech The tech they sent out to our house was wonderful and worked with me on his arrival time. Thank you for your wonderful service. June 6, 2013
Thanks - Great service! Thanks - A fast response to my problem and - even more so - the service person's quick resolution of the problem! Thanks again! June 6, 2013
Service was good once delivered Had to wait nearly a month from initial request to resolution due to the wrong window being sent with tech first time. Delay was tolerable but not desirable given the location and appearance of the faulty window. June 6, 2013
Absolute Top Service Everyone connected with this service was top-notch! Response time was super. Followup e-mails throughout were very helpful. Appreciated e-mailed photos of techs. Absolutely amazed at how quickly the windows were replaced. There was not one place in the process which could have been improved in any way. Thanks so much to everyone involved. June 6, 2013
Service on a 20+ year window My open/close mechanism failed. We could not get the window open. I called Milgard and talked to a very nice rep on the phone. I was told I could have an appointment very soon, but, that didn't work for my schedule. We settled in on an appt that was still only a week away. The service tech showed up. Clean. Not a bum like some techs. Up we went to the window. Within minutes the window was good as new. He then asked if I had any more problems. I told him that my wife has trouble opening up one of the single hung windows downstairs. We were off to the windows. He showed me how to take them apart and clean and lube them. Said if I didn't feel comfortable doing that - he'd be back to do it for me. Great phone techs, great in home techs. I can't believe anyone uses anything but Milgard for their windows. June 6, 2013
Excellent Your rep was great. He identified the problems correctly, fixed what he could on the spot, followed up promptly on new parts needed, and advised on avoiding future problems. June 6, 2013
Great service - exceeded expectations I had a leaking skylight. When I reported it to Milgard they immediately set up a service call to my house. Upon arrival they realized they had brought the wrong replacement unit, but still analyzed the situation and told me what I needed to do to prepare for their return. On the second visit the crew successfully replaced the leaking skylight. It was 90+ degrees in direct sun, and the crew worked safely and diligently to get the job done. June 6, 2013
Milgard service was courteous, prompt and efficient! Milgard's response to my problem was fast, efficient and courteous. The window under warranty was replaced in record time from start to finish. The Service Rep was very fast, but so fast that I did not have the opportunity to ask him any questions about just what caused the problem or how likely the problem was to occur again. A minor detail, but worthy of consideration. June 6, 2013
Very professional organization! Milgard was perfect from beginning to end. Response to my one line service request was prompt. The technicians showed up on time, were clean, organized the the job was done! They explained what was wrong and showed me how they fixed it. I could not rate the telephone service because I never called, it was all done on line. June 6, 2013
The service as always was excellent The work crew were on time and very polite. The work was done quickly and accurately with no mess at all. The entire milgard experience is excellent. June 6, 2013
always top-notch We've had Milgard windows for over 10 years and though we've had some problems with individual windows over the years, Milgard has always been responsive and made the necessary replacements within a reasonable timeframe. Both the office and the field personnel are professional and reliable. June 6, 2013
overall service was very good At the last service call to replace damaged weather strip and touch up scratches, the weather strip was replaced, but the technician did not have the touchup paint as was requested for the service call. This service was due to damage caused by technician from the previous service, to repair a defective latch, also scratching the wood finish on door. This issue was never addressed or corrected. June 6, 2013
Excellent service - Great Product Technicians checked all windows at our request and arranged for repairs to keep them all working at their peak of performance. Repairs took only 1 hour, once parts arrived. A TRUE Life-time warranty experience. June 6, 2013
Absolutly love Milgard Windows I put Milgard in my last house and I put them again in my new house. Absolutly love the windows AND the service. My family members also put them into their homes . Installation was quick and clean. When an out of control toy broke a window, getting a repair was quick and easy. June 6, 2013
Late but fast I measured the window but they had to send someone to double check my measurements. That rep showed up within the 2 hour window and called when he was 10 minutes away. After verifying the size, it was another couple weeks before today's appointment. This time, the two hour window came and went, so I called ten minutes later, was transferred to a rep at Milgard but got her voicemail, and left a message saying I needed to reschedule as I'd already missed three hours of work. Hung up, and as I was leaving, the truck pulled up. The guys did a fast job, no more than 10 minutes to replace the glass, and it looks great. But my work day started quite late. June 5, 2013
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