Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Customer Service is Superb We had one repeat issue and a new one that affected home security and ability to properly utilize a window. Milgard service operators were organized, patient, polite, accommodating, and highly informed with regard to our questions and needs. The service person was as professional as the office staff, an excellent diagnostician and trouble shooter. He ensured we were completely satisfied with the repairs and asked us to operate the windows ourselves after he completed work and before he left. Customer service seems to be a waning part of consumer business strategy these days. We are thrilled Milgard emphasizes and ensures satisfaction. It is our pleasure to recommend the company as both a window manufacturer and service provider. June 10, 2013
Excellent!!! I was impressed with the way Milgard rep dealt with me when I called to find out the product warranty policy. I really appreciate their extended warranty policy for an almost 10 year-old insulated pane which has lost the insulation seal. Milgard replaced the pane in timely manner and excellent performance by the field technician. Thank you June 10, 2013
This is a great company that keeps the promises of their service policy. My house was built more than six years ago and Milgard fixed a window problem with a balance mechanism. Thanks for the great service. June 10, 2013
Excellent Job We had three windows that had broken their seal and needed to be replaced. We contacted Milgard and had excellent response. The window installers were a little late but that did not bother us as we had nothing else going on at that time. Felt sorry for them that they had to work so late. The installers did an excellent job and we are very satisfied. June 10, 2013
Excellent! Excellent experience from start to finish! Friendly and prompt. June 10, 2013
Everything, every detail of your service is very professional and focused on customer satisfaction. Hello Dan, I would like to thank Milgard again for their fantastic service and the unbelievably great warranty. The windows were installed professionally by a fantastic crew and on time. We really appreciate Milgard. Thanks, Randy & Jeanne Camano Island, WA June 10, 2013
excellent We purchased our home 2 years ago, and were pleased with many of the improvements made by the previous owners, including the Milgard windows. When I called about a problem we were having with one of the windows, the customer service told us they were still under warranty, and that the warranty follows the windows, not the home owners -- good news to me. It took a while before a day could be scheduled, but when Sergio arrived to fix the one window we were having problems with, he explained that the sliders in our double hung windows had been recalled and that he had brought units for all 18 double hung windows in our home. He was very quick and efficient, and had upgraded all of our windows to the new pieces. They all work much smoother now. We are pleased with the service, and that Milgard stands behind their products even with new owners of the home. June 10, 2013
I was very pleased. The professionalism with the setting up of the service visit, the call ahead of time to confirm that the time was still good, and the promptness, politeness, and knowledge of the service tech was very much appreciated. June 9, 2013
The best of the best with all Milgard personnel The installer as very Professionol as well as all the contacts. Thank You ! June 9, 2013
Exceptional talented tech, wonderful service! Tech was in and out in approximately 30 minutes. Changed out one fixed pane window and did it with ease. Very professional people that know what they are doing. June 9, 2013
Very impressed with service!! The Milgard garden window was installed some time ago and the gas leaked out of the main piece of glass. The replacement was terrific from start to finish. The rep responded to my voicemail promptly and scheduled the repair at a convenient time for me. The two service technicians arrived exactly on time and were very professional. They were able to replace the glass in less time than I thought possible. I once again have a clear, perfect view of my back yard. I would recommend Milgard without any reservations. Thank you June 9, 2013
Excellent Service While time will only tell the quality of the products installed, Milgard's service was excellent. Our technician, Shawn, was always prompt and very professional. He worked quickly, completed everything to a very high quality and left no mess! We couldn't have asked for more. June 9, 2013
Really, really happy Thank you.. The service tech was really great. Milgard has been an awesome product to have. Thank you for the service. The last bastion of real service, shocking and amazing. June 8, 2013
Fast, prompt, and professiona service I purchased a Milgard Window through Lowes and had crank issues right away, but the field technician trouble shot and resolved the issue promptly. June 8, 2013
Milgard's service is always great!!! We have had Milgard windows in several of the homes we have built. We appreciate the quality and excellent service that we have received throughout the years. That is why we always recommend Milgard to our clients, whether building a new home or remodeling. June 8, 2013
Took 3 visits to get it right First of all when they came out, they didnt have the right part to fix my window. They said they needed to order the part. I set up a new appt. A week or so before the appt. i had a voicemail saying they were going to push out the appt by a week. When they came out the 2nd time, they had ordered the wrong part so he said they would have to reorder the right part. When i went to make the 3rd appt., they couldn't get out to our home for two weeks. When they came out the 3rd time, the window was fixed. The technicians were all very nice but a different technician every time. I scheduled my calendar around these visits and i was very disappointed that they did not move my appointment up after what was clearly an error on the Tech's part. My time is valuable too. June 7, 2013
Highly recommend They were very friendly, efficient in installing my windows quickly & the windows put in were of very high quality & clean unlike a different window installer I used for another window previously (where it came in really dirty & once I cleaned the dirt off found a scratch so now I'm sure to use Milgard I can trust.) Very happy overall; especially with the lifetime warrantee as they've been great about honoring a previous warrantee experience. Only reason for 4 stars vs 5 is it took a while to get through on the phone to customer service the first 2 times I called. Was better the 3rd time after told them about my experience. June 7, 2013
exceptional service Service was exceptional. Wish we would have known how easy it was to have failed windows replaced and we would have done it sooner. No cost for original owners! Thank you! , happy beach house customer June 7, 2013
Great! Once the service request was made, they took care of everything. It was easy! June 7, 2013
Excellent warranty service We built our house 24 years ago using all Milgard windows. Over the years the seals failed on several of the windows allowing moisture to build up between the panes and several other windows looked like they had a light coating of dust between the panes. Milgard's website informed me that the company provides the original owner a lifetime warranty on windows made after 1987, so I submitted a service request over the internet. The technician Milgard sent to my home confirmed that the windows I pointed out needed to be repaired. Milgard's customer service scheduled a return visit and all of the defective windows were replaced free of charge. All the Milgard employees I came into contact with were professional and efficient, and I am very pleased with the company's warranty service. June 7, 2013
Old fashioned quality customer service!!! It was nice to call and speak with a person. I didn't have to argue or plead my case to get warranty service. The service tech was just as pleasant and knowledgeable. A great overall experience! Highly recommended! June 7, 2013
Victor was great! Milgard windows are guarenteed forever!! We needed 3 windows replaced after 5 years. There was a little bit of fog in them. We called for service, no problem. Victor came out with the windows and had them installed in about 20 minutes. Very courteous and very proficient. Thank you. June 7, 2013
Very impressed with service and professionalism! We had window replaced that was broken by kids throwing ball. I was so impressed with the quality of service and ease it was to have the window replaced. I was also pleasantly surprised that the cost was so reasonable. All of this combined with lifetime original owner warranty will ensure that I look for Milgard windows in our next home! June 7, 2013
Quality is why I purchased Milgard, service is why I will buy them again! Scheduler seemed uninformed. Ordered a single screen rather than a double. Service tech had to make several trips out here to resolve issues that could have been resolved with better communication. It was very inconvenient to meet the service person everytime. No notice that they were on their way was disappointing. Service tech left message but no phone # to contact him back. June 7, 2013
The service was great however the security bar will not go completely down. Will call tomorrow to ask if there is a shorter security bar as the original bar will no longer completely seat since the new glass was installed. June 7, 2013
the service was prompt and great We appreciate that the service person wore booties in our house, was polite and efficient in his job. thank you. June 6, 2013
Excellent Service! I contacted Milgard because I had discoloration between the glass on my dual pane windows. From that first contact to setting an appointment to the completed repair - all was quite simple. My new glass looks great and there was absolutely no hassle. Thank you Milgard. June 6, 2013
Andrew did an outstanding job. He was on time, courteous and very efficient. We were pleasantly surprised when he replaced the hardware in all our windows to avoid future issues. Very impressive service on Milgard's part. Thank you June 6, 2013
Excellant customer service! I greatly appreciated the professionalism & knowledge from our service tech....Edgar! And, he arrived 15 minutes prior to appt. time! Thank you! June 6, 2013
Sam was great! Understanding the problem and providing a solution! Sam was professional and accurate. We appreciate the response, advice and personal service. Thanks June 6, 2013
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