Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5090 6905
The service was great. The service was great. My only regret is that the remaining windows in the house were put in by the previous owner and we do not share in the warranty. Some of the other windows are not holding up and was noticed by the tech. Thank you again for the great service. We will recommend you to our friends..... January 26, 2013
Service beyond expectation. Our technician was prompt, courteous, and took the extra step to inform my wife and I of the complete process. I was truly amazed at the seemingly effortless process demonstrated by Monte. If there is future need of your services, I hope Monte will be available. January 26, 2013
CLEARLY THE BEST !!!!! Thanks again to Suzy and Daniel for the Excellent, Prompt Service. Just another example that Milgard Windows are "CLEARLY THE BEST!!!" January 25, 2013
Great customer service! The service tech arrived on time and fixed the problem. He was professional and completed the work in the allotted time. I also very much appreciated the email and text of their scheduled arrival as confirmation of the appointment. I am glad we decided on Milgard Windows for our house. January 25, 2013
i was so pleased This young man, did such a great job he went right to work and was done in a very short time. He left everything neat and clean. January 25, 2013
my contact was on phone only, both reps were excellent my contact by phone was regarding a sliding glass door handle that had broken. my first contact was prompt and I was directed to the correct person after a very short wait I spoke with a representative and she confirmed my information and began process to ship a replacement handle to me. she was very knowledgeable and handled the process quickly and professionally. These contacts were obviously very interested in customer service. .........definitely not and "outsourced " service experience. January 25, 2013
The reason we went with Milguard windows was there quality & service. We went with Milguard Windows because of the Quality,Style and warranity/ service, and it has been the best without question. I would never consider another type of window. January 25, 2013
Courteous, Professional and Knowledgable!! Called to ask about fixing my Sliding door Track. Found out it was COVERED under Warranty. 10 days later, they came, fixed my issue and surpassed any expectation I had about the outcome!! Thank-you and GREAT JOB!!! January 25, 2013
Great service Milgard really stands behind their product. No problem getting prompt professional service even years after windows were installed. January 25, 2013
Once I got the service tech in my house, things were great! This is the third time I have had to have Milgard Service on my French door. The lock on the side lite failed again. When I contacted customer service, the technician came out, saw the problem, and the part was ordered and the service scheduled. On the day when service was scheduled, I called to find out what the time window was, and finally was told that the part had not arrived. I then contacted the Customer Service Supervisor, who made things happen. After 30 days, the door was repaired. It is a wonderful product and the service technicians are great. I believe Milgard has finally solved the problem, I hope so, because I love the door. January 25, 2013
very professional especially like the e-mail identifying the service man and when he would arrive. He was right on time very professional especially like the e-mail identifying the service man and when he would arrive. He was right on time January 25, 2013
bay window side trim not finished to window side. Stain grade bay window improperly trimmed with 3 different types of wood. Oak, pine and birch veneer. Side trim bowed outwards resulting in eneven look. Side trim plywood misses the fiberglass edge of window by 1 inch. Angle Construction installer sticks an oak trim strip that's a joke! This will cost me $510 to rectify. Window itself works well. Outside stucco done well. January 25, 2013
Milgard was true to its word, upheld its promise to customer satisfaction. The two techs arrived earlier than expected which was fine. The disassembly and installation was quick, efficient, and very professional. Four windows were done in about an hour. Your techs were courteous throughout the ordeal, however the cleanup could have been better. The overall assessment was they were in, out, minimally intrusive, professional, and represented your company well. January 24, 2013
Excellent! The technicians were awesome! They wasted no time getting to work and did the job thoroughly and very well. January 24, 2013
Very satisfied with my Milgard windows! My little house was built in 1923. By the year 2000, it really needed new windows. It's now 2013 and I have appreciated these windows immensely. They look as good today as when they were installed. There are no air leaks, they are easy to clean and the screens are very easy to take down in the fall and reinstall in the spring. I did have a mysterious breakage of an inside pane a couple weeks ago. The company told me it was covered under the warranty. An installer arrived when he said he would and, within a half hour, he was done installing the new glass and was on his way. I would recommend Milgard windows! January 24, 2013
Clearly the Best Everything was excellent. On time. Tech was fast and helpful. Bruce January 24, 2013
About what I expected I have a Milgard sliding glass door that goes out to my patio. About a year ago, it started to work hard (difficult to slide along its track to open and close). Recently it has started to malfunction so badly that it takes two hands to open and close the door. My husband has made factory recommended adjustments and I have routinely cleaned the tracks. The house is only 7 years old. However since we are not the original owners, Milgard does not honor the "Lifetime Warranty". Whatever, I didn't expect anything better than that. It's just annoying that I will have to pay to replace a door that is only 7 years old, that should technically have a lifetime warranty, simply due to a technicality. What difference does it make if I am the original home owner or not? If you are backing your workmanship, then back it already! If not, then don't make claims to the contrary! January 24, 2013
Unexpected service! Installed doubled paned windows throughout our new home 12 years ago. My window washer noticed a film in a few and advised me to connect with Milgard which I did. Milgard examined and replaced 9 windows in our home free of charge and with great customer service! Thanks to all at Milgard! January 24, 2013
Great response Our experience with some internal broken windows was great. Melissa in service was so helpful and professional. She scheduled everything promptly and was efficient. Our technician was on time, fast and professional. We were very impressed and would recommend Milgard in the future. January 24, 2013
Excellent service as usual The technician Edgar showed up three minutes into my two hour window of time so I was elated about that. He fixed the problem in about 5 minutes. I love that the company sends the name and a picture of the technician. Wish everyone would do that. Thanks again. Milgard is the best!! January 24, 2013
Excellent Service for FREE Bought the windows when rebuilding my new home. So far, 2 sliding windows glass cracked for no reason but the company sent manufacturer to come and replace the windows for FREE. It takes 2 weeks from the call but can't beat the free replacement. January 24, 2013
Windows work great now After several frustrating attempts to schedule a service call, when the technician did arrive, he replaced all the side rails and the windows work beautifully. We are very happy. But milgard needs work on the initial phone call response. January 24, 2013
Parts for a broken sliding door! Wow! These people are walking the walk when it comes to Customer Service. As a former GM of a Mercedes Benz Franchise I can recognize good management and a quality service staff. I asked if so e parts could be replaced and was contacted promptly and professionally by Tara and my problem resolved in a few moments. These folks obviously want your business, January 24, 2013
I had hoped for a quicker turnaround. Once determined which windows needed replacement, I was disappoointed having to wait 23 days for the install. It pays to do business with professionals and a well known brand January 23, 2013
great sevice thanks to ramon and peter for their excellent service on our windows. they displayed professional and kind workmanship,. and the milgard products are top quality. i am grateful that companys like milgard are providing great products and service today. January 23, 2013
Very professional...well trained group!!!! What a nice surprise a company that has trained employees and know their business. I give a big thumbs up to this service... They were superior in my view. January 23, 2013
this is really a very good service provided by Milgard they perform the job very professionally, email in advance to remind me of the appointment, call by in service tech half an hour before coming and repair the window within reasonable time and clean everything before leaving. Really appreciate the efficient and professional job they provided. January 23, 2013
Solved a recurrent problem--for now. This is the third time Milgard has visited our home to make the same repair. While the service was timely and responsive (after some difficulties in obtaining a callback for an appointment), it was disappointing to learn that the same problem is likely to recur in the future. This service rep said that our window faces too much sun, and the stripping will likely expand and peel again. So while the service is fine, we are left to wonder about the durability of the product. January 23, 2013
VERY PROFESSIONAL AND KIND SERVICE TECHNICIANS I was very pleased with the prompt response from the office and timely manner my issues were addressed. The technicians were very polite and professional. I would definitely recommend the Milgard company to anyone looking for windows! Thank you again for your wonderful service! January 23, 2013
Milgard is the best! The windows were repaired and Steve left his card, telling me the same, so I knew he had come and gone without a trace! I appreciate the excellent service and products that Milgard provides. Shelley Dahl January 23, 2013
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