Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5721 7766
Couldn't ask for better service. The tech showed up when he was supposed to adn fixed my window quickly. I was very happylb April 24, 2013
Excellent service! We installed Milgard Tuscany throughout our remodeled home and appreciate their performance. The frame of 1 vent stop broke and Tom came all the way to Chattaroy to install a replacement and show us how to change. He did much more than that, explaining details of the Milgard warranty, showing how to remove the sliding windows for cleaning, easy ways to remove and replace the screens and explained about the website features. Tom is an excellent representative for Milgard! Thank you! The Rogers April 23, 2013
Awesome! All I can say is when you buy quality you only cry once! Everything about Milgard is fantastic! Russ Dzingle April 23, 2013
Repair Service tech was quick and professional....I was very pleased from beginning to end. April 23, 2013
Spectacular! Rocky was very professional, prompt to resolve, explained what he was doing and Bamm out the door. Thank you JN April 23, 2013
Excellent. Everyone on the phone and in person was very professional. I am so happy you have your replacement guarantee! April 23, 2013
Well served... I had a 12+ year old double pane glass window that had a broken seal. I called on it, and with just a quick use of a measuring tape on my end, they were set with an appointment. The sizes I gave them left room for error, so they sent the tech along with both possible replacement sizes to be sure the job was done. Overall, great service, and the replacement glass looks great. April 23, 2013
Thank you We did not have a chance to meet the service tech - he had access to house through a lock box. Job was nicely done. Thank you! April 23, 2013
Good professional service. Service rep called before his arrival and arrived within the time frame given. He was very professional, personable and knowledgable about the window he was replacing in the house. The new window looks great! April 23, 2013
The service generated a unique sense that the customer really matters. It is just human to like to be appreciated and that the time and thought spent in a major purchase is rewarded. Your service was at a standard that is seldom experienced today. As Milton S. Hershey said at the start of his famous career, "Give them Quality. That's the best kind of advertising." I hope Milgard will keep up the good work. It was a "quality" experience that showed an appreciation for the customer. April 23, 2013
This service w was great The service couldn't get any better, that's why we like Milgard. Please pass on our thanks . Vern Reis April 23, 2013
I will be raving about Milgard for years to come! They had me at hello! When I dialed, I do not think the phone rang even once before a live person greeted me and directed my call to Melissa. Melissa was extremely pleasant and professional to work with. Now I know very little about anything window related, she was very patient while walking me though finding the information she needed. When the service techs were out, they were also very pleasant to work with and welcomed them into my home. This is all service related, now I will share my thoughts on the warrenty on my windows! Truly the best in the industry!! Hassle free replacements under warranty! Unheard-of! You can clearly see that Milgaurd takes care of their employees and customers! Thank you for making it so easy! You have a lifelong customer ;) April 23, 2013
Great and prompt service. Prompt service and knowledgeable individuals both on the phone and in-home service. April 23, 2013
Excellent service The only concern I had was although Milgard installed all the windows in the home and the service tech knew there were windows in the basement needing repair, the in-home tech refused to service the basement windows because it wasn't on the order sheet. This is concerning to me because apparently I need to call for another service for the basement. April 23, 2013
The service was good. Milguard's ability to service my needs on the front end was less than desirable. It took a month of going back and forth with Allison to finally reach an associate that would hear and work towards resolving our needs. Even then, my phone calls got shuffled through several people. Once I got connected to the appropriate person, then the work finally got scheduled and completed. The rep who came to our home was professional and efficient. Not a good first impression, but a good finish. April 23, 2013
Very good job. Your guy was out here on time and made the repair quickly as I watched him. It's easy when you know how and have the right tools.. Thanks for the fix! Michael April 23, 2013
Superb and quick.. The only reason I didn't give 5 stars is that there was a delay in the installation on the day of. They did call, albeit 1.5 hours into the 3 hour time frame. They did show up at the corrected time. We had a large picture window (1 of 4) fail after 8 years.(Seal - window was still ok to stay in place until replacement.) I called the store that I bought the window from and they said it would be 2 days before I would get a call. I got a service call back in 2 hours and a installation date - 2.5 weeks out. Perfect. Other than the timing issue. The whole process from arrival to departure took 18 minutes! Leaving me with new window and clean too! Thank you to the professional men that did the work! I wish I thought to video it for share. April 22, 2013
So glad we chose Milguard windows! We choose Milguard when remodeling our home 17 years ago and I couldn't be more pleased with your awesome "Lifetime Warrenty". There were only a few windows that needed attention and the customer service was outstanding. I will recommend Milguard to everyone! April 22, 2013
QUESTION; REPLACEMENT IS THIS TINTED GLASS EXCELLENT RESPONSE TO QUERY AND SOLUTION THANK YOU April 22, 2013
Putting in replacement windows The tech did an excellent job and so did the lady that had me on the phone. I hung up trying to get speaker mode and boom she was gone. I am so happy she called back and took the measurements that I was correct in doing. In other words I was spot on and so were the services. Thanks! Barry Turnbull April 22, 2013
Once the tech arrived, the results were good, getting the tech here was not I put in a call for service with the company I purchased the sliding door from. After one week of not hearing from my sales rep or a factory person, I had to call my sales rep again and request service. Shortly thereafter I received a call from a factory person scheduling a visit. The tech rep showed up early, and then corrected the problem in a matter of minutes. April 22, 2013
Problem solved beautifully The problem with my sliding glass door was quickly fixed and I am totally happy with the service I received. Thank you. April 22, 2013
Great product/ warranty!!! Great everything! I would consider Milgard in my next house again!!! April 22, 2013
Bad Service During the first rain after installing a brand new Milgard aluminum sliding window, it didn't drain the water from the railing and it came into my house. Per their Technician that came to my house it was due to a defective railing. He drilled hole in 2 places and it still doesn't drain the water. I am still battling to get a defective free window. Customer service that Milgard promises doesn't exist. They will give you defective windows. April 22, 2013
Service was outstanding. I cannot say enough about the service and quality of the windows provided by Milgard. April 21, 2013
This service was perfect! We were actually amazed at the service. And so happy to say..ALL our windows are sliding perfect! Thank you April 20, 2013
Good to Very Good I didn't rate second item because the call I received was in response to an online request for service. The rep was very professional when I pointed out that for a simple issue like cord replacement much of the information in the service request is not even worth gathering. I had to go back to the window several times to measure and try to figure out what was being asked. I prefer being able to leave a brief message requesting service than to spend 10 to 15 minutes filling out an online form. Rep understood and was very understanding. April 20, 2013
Great Service! Milguard was extremely courteous, professional and tentative to our needs. The epitome of true customer service! April 20, 2013
Leaky Window We have one window that really leaks and lets dust and wind in. He caulked it and I hope it helps. The seals were good. The window is only 7 years old. I have lived in this area since 1957 and the wndows in our old house did not do this. We bought this house last July.. April 20, 2013
Utmost professional services Every customer service experience should be like this. Everyone was extremely nice, professional and on top of things. We couldn't be happier April 19, 2013
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