Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6475 8766
Excellent service! Technician, Edgar was great and professional, thank you very much. Hats off to Milgard for standing behind your product. July 10, 2013
Great representative of Milgard Service yesterday and noticed this morning that springs replaced on a window are to light and doesn't hold the window in position. I made a phone call to Tom and am waiting for his return call. Great guy July 10, 2013
Great customer service experience! I wish more companies had the same attitude toward their customers as Milgard. They obviously understand the value of excellent customer service. Melissa, who I spoke with on the phone, was very courteous, professional and efficient. Larry, the in-home tech, was also great. He solved the problem quickly, and, as a bonus, even showed me how to take the windows out of the frames, which will make cleaning the outside of our upstairs windows much easier. July 10, 2013
outstanding service Robert the technical Service rep was on time. He presented himself in a very nice manner. He was well spoken. He was knowledgeable and knew immediately how to fix my sliding glass door problem. He gave me suggestions on how to best maintain the door. He is a fine representative for Milgard. Robert W July 10, 2013
Exceeded expectation There are many companies that make and install windows. But, how many of them stand behind their product like Milgard? The UV coating went bad on one of my windows. I called customer service and scheduled a service call. Wow, I was amazed that the technician came with the replacement window. No hassles, no follow-up appointments. A first class experience from start to finish. July 9, 2013
Prompt and competent customer service Truly superb customer service. They followed up on my email right away, the technician called ahead to let me know he was on the way, then he actually showed up when he said he would, was polite and was able to fix the issue right away (and also helped with another, related issue). You rarely see this prompt, competent and no-nonsense customer service. Really good experience, kudos to the Milgard Customer Service Team. July 9, 2013
Quick! My tech was here earlier than promised and fixed the window in five minutes or less. Very impressed. Thanks! July 9, 2013
Thank you for your prompt service and for standing behind your product! When we started having problems with our windows in a home that was built in 2006, we wondered if they would still be under warranty. When we contacted Milgard a representative quickly returned our call and e-mailed us some information on how to begin the process of replacing the defective parts. We appreciate how your company stands behind it's product and handles customers! Thank you for your prompt service! we really appreciate it. when the technician came out to our home, he went right to work and finished in about an hour. He also pointed out one window that was failing, and took note of it, so that it could be replaced! I was extremely impressed that he would do that. It was not even a window that we needed repairs on (to our knowledge), until he pointed it out. Thank you. July 9, 2013
Excellent service and window warranty! I have had to replace some windows due to dust between the panels and have not had any problems getting this done. My only negative comment would be, that I wish this did not occur but happy they always fix the issue by replacing the window with a new one! July 9, 2013
Great response to a failed sky light. After 10 years we had a skylight fail and fog up. Milgard was able to pull up our address and look at our window purchases. The crew was out within a few days and replaced the skylight at no cost with their guarantee for life policy. Our entire house is Milgard and it's nice to know companies still stand behind their products. July 9, 2013
superior Service The service technician was wonderful. He replaced two windows in a short amount of time. He also repaired the latch on the door he was replacing the window. I would recomment Milgard they stand behind the warranty of replacement for any defects. My windows had been installed back in 1995 and not problems with the repair. July 9, 2013
VERY HAPPY with Milgard service! Was impressed from the start with the professionalism shown by your company. The customer service reps I spoke to on the phone were both courteous and informative. I was especially impressed by JUAN, the technician that came out to replace our windows. He called about 15 minutes prior to arriving (a nice "heads-up" touch!) and was friendly and informative about the window installation. The work was done very quickly, and he did not leave a mess behind! (cannot say that about all the contractors that have worked on projects at my home!) Am planning on having more windows replaced in the future. Will definitely purchase Milgard windows and ask for Juan to install! Thanks for a great customer service experience! July 9, 2013
Service was professional, thorough, and on time! So nice to have a contractor show up as scheduled and do it all right. Very glad my originial builder recommended Milgard windows! July 9, 2013
No resolution after waiting 2 months and 2 service calls. Side panel of new French doors has a purple line down the middle. After my first call, it took an entire month to schedule an appointment for a technician to come to the house. He was unable to fix the problem so he scheduled another appointment to replace the side panel...again a month later. So, after waiting 2 months for the problem to be corrected, the new panel was marked with black streaks and did not fit. I asked the technician to put my original panel back on the door because it fits the properly, purple line or not. The technician was great, it was the replacement product he was given that was defective. July 9, 2013
The service was beyond our expectations! We built our home 10 years ago and installed 53 Milgard windows. Over time 4 windows developed "leaks" and fogged up. Also, the lock on the sliding patio door no longer locked properly. I called Milgard and they sent "Webber" to scope the job and he was excellent. A couple of weeks later "Frank" and "Alex" showed up to replace the windows and fix the lock. They were in and out in about 1.5 hours. We were kept advised about approximately when they would show up. We would definitely recommend Milgard for anyone building or remodeling a home. July 9, 2013
WOW, In this time of talk about customer service but with nothing but talk, Milgard talked the talk and walked the walk WOW I called into Milgard and the receptionist sent me to service. After I explained my problem. Tereasa looked up my history and I told her what the problem was and she found my info and said a technician would be out on the 8th between 11 and 1. .Don from Milgard, showed up on time and told me what he was going to do.. Examined and checked measurements. removed the panel and replaced it. Checked it out, cleaned the glass and was gone. All in less than one half hour. This is the first time I have used the Milgard service and WOW was I impressed. Keep up the great work and products. Thanks. Jim July 9, 2013
Great From the setting the appointment to having the job complete was great. Fonzo the tech was polite, fast, clean and friendly. I'm very happy I chose Milgard for my windows! July 9, 2013
Awesome The date for the service call was scheduled further out than I had hoped (about a 2 week wait). However, on the day of service, the tech made the promised phone call, was out early, was very friendly, but got right to work and had the repair done in a matter of minutes. In a word, he was awesome! Thank you so much. July 9, 2013
Hoping all is well Without seeing a specific problem causing the leak, the technician chalked all possible areas of the leak in hopes that that would resolve the issue. Only a rainstorm will tell us for sure. He did the best that he could. July 9, 2013
This service was outstanding! Our request for service to fix the alignment of a sliding patio door and to fix a small tear in a screen was promptly remedied by a service technician who came within a day of our request. The tech was both knowledgeable and adept at quickly fixing both problems and left both the windows and door track areas clean upon finishing his job. The service could not have been more professional. We are so very pleased with our new Milgard Windows and we are happy to give an outstanding recommendation to this company for their excellent customer service department. July 8, 2013
Excellent service Very prompt and timely replacement of my window with seal leakage. Initially they had trouble finding my property in their database but after they were able to locate it every thing went very smooth. I was scheduled for the earliest availability and the window technician called before arriving and was done replacing the leaky pane in about 15 minutes. Excellent service by Milgard after almost 10 years of installation. July 8, 2013
Rocky is a Champ Rocky has been here for window replacements four times now, and every time he comes I've found him, polite, professional, personable and proficient. Not only does Milgard follow up on my replacement requests quickly, it's been a pleasure to have the same representative visit us each time. That is rare these days, and greatly appreciated. Thanks again, Rocky. July 8, 2013
Service is great, Essence windows are not the best These Essence windows are the worst windows I have ever bought. I know we got them when they first came out but I would have thought they would have been better vetted. My Marvin windows on my last house were much better quality than these. That said, I love the look of these windows. I just wish they were better designed for use. Every technician that comes to work on them is wonderful though. Give these techs a big hug and a raise. July 8, 2013
Great service and attention to my needs Service Rep really worked with me to schedule the service appointment when it was most convenient for me. She went out of her way to give great service. Installation technician was on time and very efficient. The job was done in less than an hour. July 8, 2013
Honoring the warranty after over 10 years was appreciated. Milgard windows is at the top of my list next time I buy windows. Not only are the windows well constructed and beautiful. but when the vacuum seal broke in a couple of double glazed insulated windows, Milgard honored the warranty and professionally replaced the windows with new glazing/glass. July 7, 2013
Excellent service Service by customer service rep was great. I left a message and she kept calling until she reached me. Service Tech was on time, courteous and completed the window repair in 5 minutes. I was amazed. Thank you Milgard for backing your product with a 100% guarantee with no hassles for repairs. Also loved receiving service call confirmation email with a picture of the service tech assigned to make the repair. July 7, 2013
It was a pleasure dealing with Milgard and the installers. We have had our Milgard windows in our island home for about 20 years and have always enjoyed them as a quality product that displays the home to best advantage. This was our first necessary replacement window and replacement service from Milgard and the installers was excellent in all regards. The quality of the service certainly reflects the quality of the product. July 7, 2013
This Service was very good! The Technician came in the time frame as indicated, he was very professional and did a quick and quality job installing our windows. Edward S. Kansas City, MO July 6, 2013
window replacement for failed window seal The response from Milgard was pretty good in getting our compromised window replaced. the first window glass they brought out had many scratches on it and the technnician immediately let us know that and said he would not install the faulty new window. He was professional and did a great job of installing the second window glass he brought back a few weeks later. It was great that we didn't have to pay any type of fee and the whole process was pretty seamless! Thank you Milgard! July 6, 2013
excellent customer service Milgard has excellent repair service when you get the life time warranty.Its worth the extra money. July 6, 2013
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