Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5066 6876
Service is second to none….. I purchased and installed my Milgard new construction windows over 10 years ago and they’ve never leaked and I’ve not had any problems except the low E film breaking down. I contacted Milgard and they sent out a service person to replace the windows, the windows have been replaced and was done in a timely manner. I’ve also installed the same Tuscany windows in my parent’s house because of the quality and warranty; I also plan on replacing their 8’ and 6’ patio doors with Milgard. These are some of the best windows and sliding doors I’ve ever owned. December 31, 2012
Service was okay. Broken screen removal tabs were not available on the service truck as implied by the service rep. Height of window with leaks would require scaffolding to properly seal. Last repair with scaffolding failed to perform water test to verify a proper sealing of the leaks. Leaks at corners of sliding glass door was apparently due to oversight to caulk both ends of the sliding glass door. Sticking vertical sliding window was fixed but latch spring on one window was missing (discovered after sevice tech left). December 31, 2012
The service itself was good! Two emails were sent to Bonterra regarding the time of service. Because the technician showed up an hour early, one of the residents were not happy. She felt uneasyas she was in disposed, and not prepared for his arrival. The work was done in a timely manner. December 31, 2012
Milgard is the best! From the time I placed my service call until the work was done, I was impressed by the warranty services and workmanship provided by Milgard. Now I know why Milgard is 'clearly the best'. December 31, 2012
It took time, but they doors and windows are good now. Our new house is in an apparently remote part of northern California, and when shipped, the long, rough road caused some damage to the windows. Between us and our builder, it took about 6 months to get the windows fixed; but they were fixed right. Later the doors, 8' french doors were installed and most had gaps at the seal when closed. We relied upon our builder the have them fixed; but for most of a year nothing happened. Finally we moved in and called Milgard ourselves. A technician came and over the course of 2 visits fixed 6 and replaced one door. He made the adjustments the builder either could not or did not make upon installation. The doors are basically good now. We are on the ocean and have experienced a few Pacific storms; and we are very pleased with our doors and windows now. December 31, 2012
Very satisfied with the service. I was very impressed by the service and the professionalism of the service techs that came to my home. Also, the response time to get the problem fixed. December 31, 2012
The service definitely exceeded my expectations! We have had numerous problems with our home since purchasing it 5 years ago and have had difficulty getting issues resolved. When a few of our windows failed, it was the straw that broke our back. I didn't anticipate Milgard's outstanding customer service and willingness to go above and beyond to solve our issues. Thanks Milgard!! December 29, 2012
Excellent Product Guarantee & Service I am extremely satisfied with Milgard. They are prompt and professional in all aspects of their service. They truly mean guaranteed for life. Edgar was very professional and nice. December 28, 2012
Everything according to plan and more... We have been renovating and remodeling our homes for many years. My first Milgard experience was in 1990 for a major renovation/new construction in my personal home. Since then I have purchased many and only Milgard windows for my rental houses and personal residences. The quality and quick delivery from order date have been great. I have no reason to look anywhere else for windows and will be ordering and replacing more next spring. Thanks for the great quality, service and standing behind a great product. December 28, 2012
The service was Great because it was personalized, listened with correction of our window problems. Saib and Bobby were great examples of professionalism for your company.. December 28, 2012
Would recommend Milgard I was very impressed the way Milgard stood behind their product. The installer was very prompt, friendly and quick. An overall very good experience December 28, 2012
Service calls just keep coming Very frustrated with everything from the sales rep to the screen delivery. Right now we are still waiting on our screens being delivered after almost two months. Then no one at Milgard can help me with a scratch in our new windows. If I new it would be this difficult I would not have bought from Milgard. December 27, 2012
Seamless repair call! Requested service online. Got a call from a friendly rep to setup appointment. Got an email a couple of days before the appointment as a reminder. Rep showed up on time, completed the work very quickly and was very friendly. Thank you! December 27, 2012
Great Company We bought our house in 1997. It was new and had Milgard windows. They've done well. One did fail. I found out when the windows were being professionally cleaned. I called Milgard and they came out a few days later. The service man wore booties when entering. He took the window out to his truck and came back in 10 minutes later with the new panes installed. He put the window back and off he went. There were no hassles, no cost to me and good service. Love it! December 27, 2012
Great experience... The entire interaction was superb, very satisfied. The problem was handled professionallly and expeditiously by MM personnel I came in contact with. Thanks u MM for resolving my issue.. December 26, 2012
Best service I have seen in a long, long time Submitted a request for warranty service on line. Received a call from customer service the very next day and a technician was scheduled to come and measure my windows. Technician arrived as scheduled, measured the windows, and stated that I would be receiving a call to schedule a time to replace my windows. Received a call two days later to schedule an appointment to replace my windows. Technicians arrived on schedule and replaced my windows. The degree of courtesy and professionalism displayed by all Milgard personnel I was in contact with was outstanding. Everyone I was in contact was positive and upbeat. From my experience, Milgard truly does stand behind it's products. December 26, 2012
disappointing Timeframe for getting the window installed was very frustrating. Initially the scheduled time was about 3 weeks out. They then forgot to schedule the appointment so it did not happen. The next scheduled time was a week away and when the window came, it was the wrong one. The following week, yet another wrong window had been ordered. They did come the next day and the window was installed. The technician was great, but overall the=is was an incredible hassle. December 26, 2012
Wow! Great Service! Our newly purchased home got a broken window during the holidays, Milgard came out on Christmas Eve to replace the window! 10 minutes and everything was fixed! The service was outstanding, and to top it off it was covered under warranty! This is our first experience with Milgard, we love these windows. Thank You Milgard December 26, 2012
I was very happy with the service. I really like the Milgard windows I've had installed in my home (and plan to install more in the near future). My wife and I were very happy with the service of the Service Rep and the In-home Tech. I'm glad to know the service matches the quality of the windows. December 25, 2012
Amazingly quick. window was replaced in 20 minutes. The whole process was prety easy. One phone call to set up the appointment for the tech to come to my home. He arrived ahead of time. The entire visit by the tech was no more than 25 minutes from start to finish. Awesome! The tech was friendly and informative. The window now looks brand new again. I am impressed with Milgard standing behind their product 100%. Glad I chose Milgard inn the first place. December 25, 2012
Immediate replacement Milgard really stands behind their products. When I had a window fail they came out within a few days and it was replaced without any hassle or cost to me. It only took the repair guys 10 minutes. This company and their products have been the best when it comes to standing behind their products and service. Signed, A very satisfied customer December 24, 2012
very satisfied When I called in about a seal being broken, my call was returned the same day. This time the service person did not need to come to my home to measure the window glass. My husband measured it and gave the values to the person on the phone. The glass was ordered and it took only one contractor visit to make the repair. This is great when one is woking. Plus, working with a tight schedule is always challenging. December 22, 2012
Over all Milgard has fulfilled thier warranty........ There needs to be a procedure in place that would include, not tracking mud & dirt into our home and tarps to be used "prior" to window removal in case of breakage. The installers left our home with glass shards in our carpet. December 22, 2012
Great service and warrantee Your employees and products are great. I was a real estate appraiser for about 30 years and when asked I have referred them to a local Milgard supplier many times. The workmanship and warranty is second to none. December 22, 2012
Trouble Free in Every Way First of all, I was AMAZED at how accurate Milgard's records were. They recognized me as a customer within 30 seconds even though I bought their windows 15 years ago. Even the original installer encouraged me to contact Milgard--he had complete faith in them. The day of my service appointment, I had to ask my 84 year old mother-in-law to let the Techs in because I was away on business. They treated her very, very well and performed the service perfectly. When I returned home my windows look indistinguishable from the original installation. I only wish I'd been there to see how they did it! December 22, 2012
The service was excellent. Handled by email easily. Called and arrived promptly. Repairs done quickly. A job well done. Very professional. Thank You December 22, 2012
Very pleased with every aspect of solving my window problem. I was very favorably impressed with the professionalism and knowledge of each person who contacted me to provide the service I needed for my window which had been installed 20 years earlier I will certainly recommend Milgard to anyone needing this type of work. Thank you. December 21, 2012
No hassle window replacement Prompt, professional and courteous service. Really glad we went with Milgard. It's great to work with a company that really stands behind their product. December 21, 2012
The service was excellent I can't image my house without Milgard windows. I have enjoyed having the low e tint and the wonderful service that I have had with service from Milgard. I will definitely refer Milgard to my friends and family. December 21, 2012
Perfect! December 21, 2012
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