Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5721 7766
This service has potential to be great... The service provided was good and the serviceman was prompt and professional. The only critique I might give is to double check with the customer which phone number the serviceman should call if needing assistance into a condo complex. The serviceman called my phone number, however, it was my condo tenant who needed to let him in, since I do not reside on the property. I then had to scramble to try to contact my tenant and to call the company back to make sure they dispatched to the serviceman the correct number before he gave up and left. It was stressful and didn't have to be! Please have the person taking the order confirm which phone number the serviceman should call upon arriving at the site. Other than that, everything was great! April 9, 2013
I spoke with Cathy in the Service Department. She was wonderful. Very professional, informed, personable, and eager to resolve my problem. Thank you Cathy It is people like you that make a company. You made me feel important, you were sympathetic to my problem even though it was a very small problem I am sure to what you typically deal with. It was a pleasure and continues to be a pleasure to be a customer of Milgard. Thank you BWA Olympia, WA April 9, 2013
Excellent service, positive experience On the first service call, the tech was given the wrong part. On the second call, the tech brought the right part. He was on time and fixed the problem very quickly and was very professional. April 9, 2013
The representative was very bad & rude. I had Milgard windows with handprints. It was installation mistake. I tried to resolve the problem but the representative was very rude and unkind.He did not listen customer's saying at all. Hope Milgard train employees better. April 9, 2013
The service was average. I was not happy with having to schedule a second day (a week apart) to have one of the original windows on the order be replaced. It also took two visits to replace the stationary portion of a two piece window. At the time of the order it was specified that the entire window would be replaced but the technician either did not receive that information or did not anticipate that both sides of a two piece unit would need attention. Overall I am happy with the product as all of our windows (with the exception of our bay window) are Milgard. Hopefully I do not have to have any more home service for a while. This is our first problem in 14 years. April 9, 2013
Great Service Exceptional service! Good communication, on time service call, quick installation, considerate and cleaned up after installation. This is the very first service call we've have done on our own personal house.. We've installed thousands of Milgard Window on client homes over the years with positive feedback. We've always felt Milgard was the best in the industry from a business standpoint but now we now first hand from a personal one. Thanks Milgard :-)!!! April 9, 2013
Very professional service. We are very impressed with the Milgard repair. The windows look great. Would like to speak with someone about the Milgard warranty as my wife and I are the first owners of this home, even though it was built in 2008. It was rented for 4 years before it was sold to us. I really feel like we (as the first owners of record) should have the lifetime warranty. Sincerely, William H. Davis April 9, 2013
Love the windows and the service but service tech could do a better job of cleanup. We love our Milgard windows and the Service Techs are all great people. I don't want to minimise this fact but there is one thing that would make the whole experience "Excellent". That would be for the Service Techs to clean up their mess on the window sill and floor around where they did the work when they finish the job. They should leave it as clean as it was when they arrived to do the work. We are designing our retirement home and will use Milgard for all of our windows. April 9, 2013
Outstanding company We love our Milgard windows because of the awesome service you provide. April 9, 2013
Excellent and easy From beginning to end, excellent service, professional, on time and easy. Thank you. April 9, 2013
Nice window- no draft Overall, I was pleased with the service. Price was on parallell to another window company we had used for another project. So far, haven't noticed any more leaking. The installers were great, very professional and quick. My only sup-par comment is regarding scheduling-- Betty contact me regarding 1st available installation date. I responded & told her it would not work well and requested another date. She told me it would have to be later. That was no problem for me, just to let me know the next date options. She never responded and sent a confirmation for the original date that I told her would not work. April 8, 2013
Service was very satisfactory. Response was in a timely fashion and installation technician was quite pleasant and did a commendable and careful job. April 8, 2013
This service was great! Our windows, and we have MANY, are wonderful. Two low-e windows showed some streaking but were replaced under warranty -- nine years later. Excellent product with exclletn warranty. Thank you Milgard! April 8, 2013
Glass was flawed, will need to return to do again. The service techs that called were very accommodating and professional. The manager on the phone was thought he had all the answers and had not even seen the photos nor understood the problem with the doors, keep referring to them as windows. April 8, 2013
Excellent-prompt service to adjust new windows! The tech came right on time, was polite, professional and did a good job in adjusting our new windows. Overall excellent serice and experience! April 8, 2013
Great Service Great Company! Called about warrantee service and had all repaired in less than 2 weeks at no charge. April 7, 2013
sandwcook Marco arrived on a rainy Monday morning. Considering the weather he was prompt. His knowledge and professionalism was outstanding. In but a few minutes he had our window repaired and was on his way to his next appointment. Thank you Marco. April 6, 2013
very professional If you ever have any kind of problem, they take care of it right away. Great to work with April 6, 2013
This service was very very painless! From the initial phone call, to the time the service guy came out, the company kept in contact with me and ensured that I was reminded of the service guy coming out. He actually showed up on time (within the 2 hour pun intended) and had all the tools he needed to complete the job without having to go back and forth. He had foot booties to cover his shoes and wore them at my request. He was very quick and friendly. He was in and out in less than 10 minutes!!! It was a great experience.....a little pricey, but for the stellar service and awesome warranty, I'm definitely willing to pay it!!!! April 5, 2013
Outstanding service Alison was wonderful to work with on the phone and very informative and helpful. The field service personal were a pleasure and very professional. Bryan April 5, 2013
This service went above and beyond our expectations The customer service representative responded immediately to our service request, which were really initially questions, because we didn't know what could be done about our problems. The tech came to our house and resolved every one of our problems. It was better than we could have hoped for. We are extremely pleased with Milgard's products and their service. April 5, 2013
thank you thats why we have your windows on campus because you take good care of us thank you April 5, 2013
"service was non existent!" I contacted the service department twice by internet and once by phone call...........................NO RESPONSE TO ANY!. Milgard windows are in my house and I'm a contractor! Hmmm... April 4, 2013
We will NEVER use any other window company! Your windows and doors are "clearly" the best! We replaced every door and window in our home with your Milgard slider doors, entry door, two picurew windows, all three bedroom windows, and the kitchen/dining room windows. We were so pleased with your representative at Mead Clark (where we bought the windows). She came out to the house, and verified all the measurements for each window and door, and gave us the necessary information to insure we had the right type of glass for sun exposure, and insulation, etc. They were delivered on time, and we are the happiest people in this square mile! We are planning next to remodel and add a floor, as well as a garage with a unit above, and an office building. We are going to use your windows (and the same representative at Mead Clark). We cannot thank you enough. Please use us as a reference! Dave April 4, 2013
Ongoing support impresses us yet again! There are not many things you can purchase 7 years ago that still include on-site service and FREE replacement. Milgard is an outstanding company that stands behind their products. April 4, 2013
warranty slide door replacement Service center is very professional and identify the problem very efficient and send technician to check out the slide door in a few days. Technician took the measurement and make arrangement for repair. Service center called a couple of days and scheduled an appointment for replacement and notified the exact time 2 days before. Technicians showed up on time and replace the sliding door in less than an hour. Technicians are polite and professional. Thanks April 4, 2013
Great They responded quickly, and solved my problems. No questions asked. I was very happy with my experience. April 4, 2013
Installation was fast and efficient Installer was on time, very fast and even re-installed the screen when he was finished. April 4, 2013
Milgard Peace of Mind I am so glad we purchased Milgard vinyl windows and doors when we built our home in 1999-2000. We llive in Northern California, where the highs in the summer routinely reach 115 degrees and lows of 20 in the rainy winters. Our picture windows were treated with an additional sungard. We have appreciated the low transfer of heat the vinyl provides. When we lost a few seals on the picture windows last year, the Milgard response was absolutely exceptional. A serviceman, Dan, was at our house that same week, and he assessed the problem professionally and quickly. All of our repairs were done perfectly and all were still warrantied 13 years later. When our Milgard sliding glass for handle/lock broke last week, Milgard again sent out Dan within the week. Dan didn't have the right parts, but like a true professional he fabricated a fix out of parts he had on hand.It was fixed before he left. I recommend Milgard to everyone. Your products and service are the highest quality. April 4, 2013
impeccable it worked perfectly from beginning to end. I highly recommend Milgard quite often to others. April 4, 2013
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