Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Dissatisfied Customer When I chose Milgard, it was because it provides lifetime warranty. Now it comes time to replace a broken glass, I am told it isn't part of the LIFETIME warranty, thus, I have to pay for the replacement. I am a very dissatisfied customer. April 13, 2013
Very satisfied with Milgard When we built our home in 1999, we decided to go with Milgard and we've never been disappointed. Our windows have been very quiet, energy efficient, and easy to operate. And, when we did have an issue (years later), it was easy to call Milgard, talk with their reps, and get service, which was completely covered by our original warranty. It's nice to know this type of company is out there. Thanks Milgard. KAS & SAS in San Diego. April 13, 2013
Two double paned windows developed leaks & discolored, and Milgard replaced them fast & free! Everyone I spoke with from Milgard was professional, and quickly made an appointment to replace our windows at no charge, since they were under the long warranty period. The home installer, Monte, was most gracious and we had new windows, with no mess whatsoever, in record time during the appt. Highly recommend! April 12, 2013
The best ever! Milgard is the best in every way...quality products and can't beat that. Every business in the world should model themselves after Milgard. I highly recommend Milgard!!! April 12, 2013
Prompt and professional service Thank you, Milgard, We live in a remote area of Oregon's high desert. Unusually extreme winds damaged one of our Milgard windows. One call to Ali---- at Milgard started repairs in motion. She called about progress and followed up to see that repairs had occurred to our satisfaction. Ali---- and Milgard are the best. We could not be more satisfied. Robert and Nora April 12, 2013
Great competent, fast service, BUT... The same unit was replaced in December 3-4 months after initial installation in October of the same year. The defect in the initial replacement was contamination on surfaces 2 or 3. After several years of service, the replacement unit showed signs on loss of sealing - with condensation appearing on surfaces 2 and 3. We requested replacement when the condensation resulted in whitish deposits of unknown nature. From a service point of view- great. From a product point of view - not so great. Of the 11 dual unit windows installed, only this one unit has failed but it failed twice for different reasons. April 12, 2013
Excellent!! Sergei was very professional, and the work was performed quickly & carefully. Thanks! April 12, 2013
Screen Door Handle Replacement Part After several months, of trying to obtain a screen door handle replacement from a dealer, I sent an email to Milgard asking if we could order the part directly from them. I was pleased when I received a phone call from Milgard and the representative knew exactly what replacement part we needed. She ordered the part for me and we received it in the mail in less than 3 days. Thanks Milgard. We still love our windows and the service you have provided. April 12, 2013
Service was quick and the installation was very fast. We have had Milgard windows since 1989. In those years several windows have broken their seals. Every time I called Milgard a service tech was promptly out to measure and within two weeks I had a new window. We are so glad we went with Milgard and it's great customer service and warranty. April 12, 2013
totally satisfied i have never had a warranty experience with any product that was handled anywhere near this level of satifaction ipurchased my windows 14 years ago and the problem was solved immediately and without any angst whatsoever after this experience i will never buy any window but milgard on a specific note thanks johnny April 12, 2013
Very pleased with Milgard. Their service is excellent and they back up their products 100%! April 12, 2013
Onsite Tech was prompt and courteous Rob was on time and courteous while replacing the failed window. I am a bit dissapointed that the vinyl frame on the interior has yellowed due to the failed window. April 12, 2013
Outstanding!!!!!!! Returned my call same day and set appt. He showed up on time and made the warranty repair in a very timely manner. Tech was clean cut and very polite and professional. We will be building another home this summer, guess what window company we will be using! April 12, 2013
Howling wind, wait and hear We had Milgard replace all the weather stripping in the window's because we live in a high wind area and the window's howl when the High winds blow. We also had the "string" put in the weeping holes. Our windows are one year old and I thought these items were covered under the one year warranty, but Milgard said no, we had to pay for them, which we did. We'll wait until the next high wind day and see if the widow's still howl. April 12, 2013
Absolutely excellent service! From beginning to end, this was done professionally and in an organized and efficient manner. Excellent service and I'll recommend Milgard to anyone. I like the windows very much and the warranty service was exemplary. April 12, 2013
super ! Once again Milgard to the rescue. Standing behind your product is huge. I will always recommend and use Milgard products. Your tech Ray was fantastic. Professional, Neat , and got the job done quickly . Thanks, Jimmy Black April 12, 2013
Right on time. Worked rapidly. Your agent showed up shortly after 8:00 AM. Went to work right away and worked rapidly. Wasn't very helpful, though, when discussing issues of the aluminum windows weeping, and water forming on the inside and dripping down to the sill. Simply said it could not be helped, and wasn't covered by warranty. nevertheless, I would recommend Milgard, because of the warranty and quick response of the maintenance staff. Wayne C. April 11, 2013
Once again the service was outstanding! The in-home service tech was truly a professional. Competent, took the time to inform me about the details of what he was doing, completed the window exchange in quick order, even investigated and fixed another issue we had with another window. Am so pleased with the Milgard service. April 11, 2013
Please with the response, the timeliness of the install and the professionalism of the installer. Thanks Milguard, you have come through once again! April 11, 2013
Great and quick service! Technicians were well trained and were in and out of our home so quick. They knew what the problem was and took care of it. They were great and the service was free! Thanks again!! April 11, 2013
Exceeds expectations, the replacement windows look great. I was very pleased with your service and warranty. I have already recommended your windows to a friend. I purchased windows for both of my daughters homes. April 11, 2013
Excellent It was the best service I think we have ever had. The guy was not only very on time, but was extremely friendly. I am glad to have the opportunity to let people know what a pleasure it was to have this yound man come into our home and perform such great and on time service. April 11, 2013
A pleasurable experience from start to finish! I recently had all my windows replaced by Windows and Glass by the team of Mike/Mike. Frankly, my wife and I had become weary of our old aluminum windows. We reside in a forest environment and James, the owner, provided us with window design suggestions that incorporated our unique situation. My wife loved the result. For me, the professionalism of the installation crew cannot be overemphasized; always polite, courteous and respectful. Highly recommend! April 11, 2013
Milgard is the BEST there is, hands down. We are so, so glad we used Milgard Windows in our Guest house. When our main house was built I was ill, and somehow I missed the detail that the windows were NOT Milgard. What a huge mistake. No one else stands behind their work. There is no comparison. Milgard is the best. The people are always kind, and helpful on the phone. The installers are always timely, polite and do a fabulous job. And don't leave a big mess behind. We are proud to work with only the best, Milgard. Thank you! April 11, 2013
Great service I'm impressed with the professionalism and service from this company. Good communication, well organized, and they stand behind their products. 6 years after installation, I had a minor problem with a sliding glass door fixed, without any trouble. I would not hesitate to buy Milguard windows again. April 11, 2013
Beyond Expectations Imagine calling for service, having your problem addressed and scheduled, and not only having the technician arrive on time, but to take care of my window replacement in 15 minutes. It's nice to see a company which brings back the old days of customer service. I'm a new customer for life! April 10, 2013
Milgard let me down My home was built in 1996 and has Milgard windows. We are finishing a big remodel right now. When it was time to choose windows I asked for Milgard since we'd been happy with the ones we have. Unfortunately, my (now former) contractor didn't use a Milgard dealer to buy them, and failed to order the right window in one case. We can't pass inspection because it was supposed to be a tempered window. When I contacted a Milgard dealer, they were less than enthusiastic about replacing it even though I am more than willing to pay for it. The error certainly wasn't theirs - or Milgard's. When they balked I called Milgard directly and was told that since the window was built as ordered there was nothing they would do and that I needed to work directly with a dealer. I'd really hoped Milgard would help out. I can understand the dealer not wanting to deal with a very small dollar problem that they didn't cause but I think that as a manufacturer that Milgard should help make sure that I can get the parts and service for the windows that I bought. Now I don't really know what to do - I'll probably wind up ordering another window and tearing that one out unless I can get a non-Milgard window place to put in tempered glass, but since it also has to be low-E I think the pieces have to come from the factory. I suppose I'll put a different kind of window in that location. April 10, 2013
Amazing Service From the moment we called we experienced nothing but great service. Upon the arrival they noticed that a few more windows needed to be replaced and without any hesitation they immediately ordered them and set up another appointment. All in all we are extremely satisfied with Milgard! April 10, 2013
Professional and experienced An excellent job in every aspect, with a difficult replacement (large window in an upstairs room). It could not have been a better experience. Thanks, Architect/Owner Norm12 April 10, 2013
Outstanding Warranty and Service Couldn't ask for anything more. The process to repair my windows was easy and all commitments were met. Milgard stands behind their products and while one hopes there are never problems, it does happen. No hassle, no fuss. When I build my new home in Idaho I will be installing Milgard windows for sure. The technician was friendly and efficient. April 10, 2013
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