Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6417 8692
Excellent Customer Service, but..... The service was excellent, and all of the people that I dealt with were great!! There are, however, two things about the process that disappointed me. #1. I had to request similar window replacement service from you a few years ago. At that time, the technician that initially came to my home to check out the damage on the windows did a courtesy walk around the house to ensure that there were no other windows that required attention. I was informed that Milgard no longer offers that service. #2. When I called to request service, even though you had me in your records as receiving service in the past, I was required to forward documented proof that I was the original owner on my home. The person on the phone making the request was extremely professional and cordial, and did take the time to explain that policies have changed, but nevertheless, I was pretty upset about the fact that company was treating a customer with that level of mistrust. I want to stress that I was in no way upset with Monica--she was great! I was upset with the changes in company policy. June 25, 2013
Milgard's customer service and technician were very polite and professional. Before I contacted Milgard I had called a different window repair company and they didn't tell me they were under warranty and gave me a huge estimate for the repairs! Lucky for me I decided to check with Milgard and see if they were still under warranty! When I called Milgard they told me the windows are under warranty. Milgard's customer service were so polite and the technician was professional. They called when they said they would and they followed up too. Great service all in all. June 25, 2013
great service I was very pleased with the prompt, curteous and professional service I received from Shelia, the person who processed my service request and Andy, the installer. I would highly recommend Milgard windows to anyone who is looking for new windows or building a new house!! June 25, 2013
quick and efficient They called to let me know they'd be a little early. They showed up, and repaired the windows very quickly and were done. June 25, 2013
Sent wrong part, did not respond to re-inquiry I needed a replacement handle for a casement window. I submitted my form on the website and promptly received a replacement - that did not fit. I reported this and have never heard back. June 25, 2013
Fair service It was incredible difficult to schedule the service. All dates I suggested for the service were ignored and dates that i had ruled out were proposed. It seemed as if the scheduler didn't even read my email. June 25, 2013
Perfect experience Not more than we can say, friendly service, quick fix, was easy. June 25, 2013
I would recommend these windows to anyone! After 13 or so years the track on my sliding glass door broke and the door was very hard to manage. I was worried, I mean where am I going to get replacement parts on a door that old?! I thought, "Oh no! I am going to have to buy a new door and have it installed!" I had forgotten the windows and doors were covered under the lifetime warranty. (When I did remember, I figured they would try to squirm out of it somehow and try to upsell me!) No such thing happened. They sent out a service man, and amazingly he actually was able to repair the door problems in a half hour or so. In this day and age pretty amazing! So glad I bought the right windows. If only all purchases were as stood behind!! June 25, 2013
The tech service was great! Thank you Felix was very polite and professional and on time. He's an asset to your company. Thank you again for the great service Kevin June 25, 2013
Great Service..prompt and clean Our techs showed up near the beginning of the 2 hour window, verified what needed to be done, and promptly went about the task. They were very clean, using mats/etc to protect our floors. Courteous and interactive when needed. The window was above the front door entrance, the large picture window. The total time to remove, clean new, install and clean up was under 45 minutes.. Great customer experience. June 25, 2013
Well done and efficient. I was impressed how quickly the window glass was removed and new glass installed. It was a big bay window and three guys knew what they were doing. I watched the process in amazment. June 25, 2013
So impressed with warranty and service! We are impressed with Milgard's warranty and professional service. June 25, 2013
Great reliability with Milgard Great job as usual - I can totally depend on Milgard's customer service! June 24, 2013
Great work you guys quickly resolved the warranty issue in a professional manner. thanks! June 24, 2013
The service rep went above and beyond Milgard was very responsive to my service request. When the technician came to my home, he suggested that we proactively look at all my windows to make sure everything was good. June 24, 2013
Top notch customer service from Milgard...two thumbs up!!! Milgard stood behind their promise if any thing ever went wrong with our windows they would replace them. They were very prompt and accomadating in setting up a time to replace our problem window. This is why I have choosen Milgard on other building projects we are involved with at this time. June 24, 2013
Service was prompt and excellent Our locking mechanism seemed to go bad but the technician fixed it right away (less than 5 minutes). It turns out that an allen wrench can be inserted under each hinge to make an adjustment to the door. This allowed for the lock's metal "tongue" to get properly aligned once again to fit into the proper slot. Next time, I'll be able to do it myself. June 24, 2013
Nobody Tops Milgard Milgard undoubtedly has some of the best products in the industry, and their service is second to none. Thanks Milgard! June 24, 2013
Very pleased with this service! Since we are the original owners of our home, it was great to know that we can claim the Life Time Warranty on the Milgard Windows. We had moisture between the dual pane window, and it was replaced in a timely manner! June 24, 2013
Outstanding Service Department! Milgard has one of the best service departments I have every dealt with by far! Extremely knowledgeable and quick response! June 24, 2013
We love the lifetime guarantee. Quality of service was very good. Timing, however, was not. The initial service person came, checked the window(s) to be replaced (in fact it was he who found three failed windows we were unaware of). The replacement date was made via email. I waited at home during the scheduled 1 - 3 p.m. time slot (missing two events of my own during that time). The installer called at approximately 3:45 to say he was running late, arrived at 4:30, and took care of replacing the windows. He and I had to hunt for the 3 I had been unaware of, however, as they were not marked (with a red dot, as he expected), and I had not been in on the initial walk-through. My only real objection, and I understand sometimes this sort of delay happens, is that I was not informed of the behind-schedule arrival until quite a while after the end of the specified time. June 24, 2013
Very professional I spoke with a female, I believe her name was Sheila, and she was courteous, professional and very pleasant on the phone. She explained that my initial e-mail apparently had not been received, but continued on to handle my repair issue. Since we just purchased this 8 yr. old home this year, she agreed to ship, as a courtesy, several replacement balance units and window clips. She is one of the nicest, most professional and knowledgeable customer service representatives I've ever encountered. I am grateful to be able to write a positive review on this person. June 24, 2013
A lot of double doors and wings to align...made progress but still uneven gaps. We had 19 doors put in. Many are doubles with wings. It was very difficult to equalize the gaps at the top of these elements. They are okay but still uneven for several of the doors. June 24, 2013
. Both technicians that came out to do repairs to our windows were very professional and nice people. The work was done quickly and they were on time June 24, 2013
Milgard provides excellent service and backs up their guarantee! We had Milgard windows installed 10 years ago and one seal recently failed. The Milgard customer service representative was great, had us read her the window serial # and arranged for the technician to have the new glass in his truck so it could be replaced in one visit at no charge. We would definitely recommend Milgard. June 24, 2013
We need more customer service departments like Milgard Very professional, quick, neat, and knowledgeable, service reps. Installation was "painless". Installer was here when scheduled, removed the old window and replaced with a new one in about 30 minutes. Very neat, cleaned up when finished and answered all our questions. I'd recommend Milgard windows over any other brand. June 24, 2013
Love the lifetime owners warranty! It's been over 10 years since we've had our Milgard windows installed and when it happened that one had failed, they were there within a week replacing it for free. Super great and fast service, love my windows! Thank you! June 24, 2013
The Technician was careful, professional and friendly. Thank you. It took some time to get the windows ordered, but the service with removal and installation was very good. June 24, 2013
Stupendous! The technician came right on the dot of the window of time set up, and was superb. And imagine our happy surprise when we found out that there was no charge for his visit. Our backdoor slider has never worked so well! June 22, 2013
The service was prompt and my issure was resolved immediately I sent an email and received a phone call the next day. The technician had a resolution for me to try immediately. He was 100% correct and my door slides perfectly. I wish I had emailed 2 months earlier instead of dreading that I would have to take time off work to stay home waiting for a technician to come to the house. So easy! Thank you. June 21, 2013
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