Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6417 8692
Customer Service is ALIVE with Milgard! I moved into a newly built home where Milgard windows and a sliding glass door were installed. Our slider was tough to open and close so I asked for someone to come look at it. As it turned out the track was installed incorrectly by the builder. Our technician replaced the track and it works easily and smoothly. When I asked about a missing lock, he offered to get one to put on! He took time to listen and then responded with excellent customer service. Thank you! June 21, 2013
Good, promt, professional service! Service rep arrived within scheduled time; neat, friendly,clean. Came well prepared, new exactly what to do, and did it very well, cleaning up after himself. No problems, very efficient! June 21, 2013
The service was great The rep explained the issue with my windows and gave me an information pamphlet. I love my windows and am so glad I chose a reliable company that takes the time to explain things. June 21, 2013
Wonderful, fast, competent service! My in home tech was awesome! So professional and courteous! June 21, 2013
We have enjoyed our windows; the service; the savings on electricity bill for heating and cooling. When we have the service - they show up on time, are courteous, considerate of our time and happy to be there. We like our windows! When we have replaced windows we have requested Milguard because we know the product. June 21, 2013
Service was outstanding The technicians showed up on time, were courteous, and completed the job faster than I expected. Milgard's warranty can't be beat. June 21, 2013
Just what I expected but rarely get!! As a general Contractor here in the San Diego area you expect great service from a reputable company like Milgard. Milgard performed just as expected, clean, prompt and professional. This is one of the main reasons I use Milgard on many of my projects. Thanks again Milgard for not only talking the talk but walking the walk as well. Lance June 21, 2013
Great service, great attitude. Always a pleasure. Third time in 2-3 years I've needed replacement glass. Tom always professional, timely, courteous, and neat. I always recommend Milgard for commitment to service and outstanding products June 21, 2013
Glad to have Milgard in my home Have never had any questions of window issues, someone was sent out to review my concern and action was taken immediately. Thank You June 21, 2013
Great! Friendly, efficient replacement of window, under warranty, and helpful assistance with an issue with a lock on another window. June 21, 2013
The service was excellent! The service was incredible. From the time the service tech arrived until he was finished was less than 30 minutes. The service tech was extremely friendly and proffesional from the moment he stepped out of his truck to the wave he gave my grandson as he drove off. The install was quick, clean and looked like the first day we bought the house. June 21, 2013
Outstanding service for 23 years I installed your windows in my home 23 years ago, and on the rare times there has been a problem Milgard took care of it promptly without hesitation. Your field techs are very courteous, professional and knowledgeable about their job. Purchasing your windows was the best choice we could have made. Thanks. June 21, 2013
Consistently great! Milgard really stands behind their warranty and is consistently Great! June 20, 2013
Great service everytime but the service appointment times are getting very long. Great service everytime but the service appointment times are getting very long. The rep was great and got me an earlier appointment when someone else cancelled. The tech was awesome and was in and out of my house in 15 minutes. June 20, 2013
The service was excellent. The repair man arrived when scheduled and replaced the windows in question in about 15 minutes. Very nice and polite gentleman. I highly recommend this service. June 20, 2013
Awesome service We had 4 windows with broken seals. The 2 young men from Reno that came out to measure the windows and then came back out a couple of weeks later to replace the windows were polite and profession. They did an awesome job. They were prompt and expedient. June 20, 2013
The service was exceptional The service was exceptional. The service technician was very well mannered, polite and was fast and efficient in replacing the window springs. He also gave us some tips on maintenance. He was one of the nicest people we have had come to our house for a service call. Thanks June 20, 2013
No one comes back here this late. These guys showed up after I had given up. 5:30 pm and I live on the far side of the Indian Reservation.No one comes back here this late. The two guys that showed up to resolve my problem had been on the road since 6:30 am. Their earliest they could have got home would have been 9:30 pm. They left here after 7:30 pm and its a two hour drive back to Temecula. Thats a 15 hour day! For a customer service rep? Milgard should reward these guys with a heck of a lot more than just pay. Even after they had been fixing peoples windows all day there was no hint of the fatigue they must have had. I offered them water or juice, even dinner when it became so late, they still showed professionalism in continuing to fix and resolve even the smallest of issues I had with two of my windows. These windows are truly a component product as these two repairmen were able to take care of everything. Well done gentleman,, well done! June 20, 2013
Service was prompt! Service technicians were out to exchange glass in two of our windows within a couple weeks of first phone call. No problem with warranty coverage. It all was taken care of! June 20, 2013
Fantastic handling of a warranty issue. We contacted Milgard for help with a mechanical issue that was impacting multiple windows in our home. We were elated to learn that what we believed would be an expensve service issue would in fact be covered under our warranty. The service technician arrived on-time and handled the issue quickly and professionally - not a typical experience with other service providers. We enjoy our Milgard windows and doors and now that they function as well as they were designed to we are even more pleased. Thank you for making a potentially stressful (and expensive) situation a positive one. June 20, 2013
Overall, great customer service The acceptance of, and response to, my warrantee service request was excellent, but dampened by the long wait for the actual service. I had to wait a month from phone call until the tech came out. Tech was excellent in all respects. Took care of everything that needed attention, and passed along some great information. June 20, 2013
Great Service!!! I have had several windows replaced in the last few years and I must say that on each occasion Milgard Service was absolutely the BESTI have ever encountered. The people are friendly and the service technicians are prompt do great work. June 20, 2013
The service was fantastic! We were totally impressed with the service we received. The Service Tech was friendly, polite and even took his shoes off when entering our home without being asked to do so. He was fast, efficient and left no mess. We were delighted. Thank you! June 20, 2013
Medium at best This was the second time the service reps came to adjust the windows. We had two problems; 1. the sliding window that they worked on during the first visit had a bow in the center post so that it wouldn't lock - a result of the work they did during the first visit. 2. the dining room window has a strange sound, like a loose spring, when the window is opened or closed. I was outside when they finished, so I didn't get a chance to operate the window while there were here. The strange spring sound is still there, although they said everything was working just fine. June 20, 2013
Awesome! The service men were efficient, polite, left the area perfectly clean. June 20, 2013
Great Service! We are were happy with our service man and with the repair done to our windows. Our windows repaired are like brand new. We love the way they open and close now. Thank you so much! The Phelps Family June 20, 2013
Service was great!! From the time I made initial contact (by phone?) regarding some windows and patio slider, all Milgard personnel were friendly, courteous and professional. Pat walked me through the on-line request form and responded via email in a very timely manner. Gerry (the installer) showed up on time .. every time as we had a couple of different appointments. Thank you for making this a painless experience .. no pun intended. Ron S. June 20, 2013
Excellent and timely service Need for window repair was identifed as part of an inspection perfromed by the buyer of our home. Milgard moved the repair date up to accomodate final closing for the house. That was really appreciated. June 20, 2013
Really good service The service was prompt and all job was done with the highest standards! One of the best experiences with contractors I've ever had. June 20, 2013
Disappointed on Warranty I installed Milgard windows in 2005 based on the company's reputation. All my windows were replaced. An inside pane shattered in the middle of the night. The glass was still intact but was bulging outward. I wanted Milgard to inspect it but they it wasn't warranty and they would not service it. I was told I would need to contact the installer. I contacted Royal Pane and asked them to pursue the warranty with Milgard. The broken glass was unstable and I needed to remove it before it ended up on the floor. I'm still wait for Royal Pane to get a response from Milgard. June 20, 2013
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