Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6671 9055
Very happy with Milgard service We have two single-hung windows installed years ago, that were not functioning; the larger one could not be opened without it nearly falling out, and the smaller on was OK if we pushed in the rod to keep it up. We called Milgard after being told by a local window repair provider, that our windows were guaranteed for life. We had an appointment set up for early August but received a call that our service date was moved up to July 18th. Received not only a phone call to confirm but also an email with the picture of the service person! He was on time, and fixed both windows in hardly any time. Courteous and professional. We are so happy with our repairs, and now we can open our windows to let in summer breezes to cool our home. July 20, 2013
General attitude was we couldn't have done it wrong but did resolve issue. The screen for our custom sliding door could be 'forced' into the track but taking it out for cleaning, etc was going to be a real chore. Our contractor had forced it in and the service man from Milgard pried it out and in but didn't seem to think it was an issue. He did agreed to replace it when I said that was not right. Delivery guys said they didn't pickup items when they brought the replacement screen but did take the old one when I again asked them to do it. July 20, 2013
Outstanding warranty! We've had our Milgard windows for almost 15 years with no problems. One window developed a shadow so I requested a repair. I made my request on your website with followup via email. Although the first visit failed because of a size error, the second visit fixed the window in 15 minutes. Great warranty, great service. I'm so happy I chose Milgard. July 20, 2013
Couldn't be happier! We received a phone call from Milgard in less than a week from when we contacted our window store in town. We were scheduled promptly and when we had to reschedule at the day of our scheduled appointment, the tech rearranged the schedule to accommodate us. He was professional and FAST! Thanks Milgard for your excellent customer service, I wish all businesses were as pleasant to deal with! July 20, 2013
Superb Service! Your two technicians, S. and V. were positive and polite and very quickly removed our bad window, cleaned the seal area, applied the new seal, secured the new window, and then made sure it was sparkling clean. Give them a raise! They were great representatives for your company. July 20, 2013
On time, adapted to changes Service man arrived on time. Some confusion as to what needed to be done. He replaced upper and lower glass in one window. However, what should hace been done is replace upper glass in adjacent windows. When he "finished" and asked usmto sign off we realized what had was dome was not what was needed. We poonted this out, service man took it is stride and quickly replaced the second widow. No hesitation, gripe , sour look pr gripe. Just said ok, that is easy to correct and did it. When he first arrived I mentioned a minor problem I was having with window in a different room. When main job finished he asked a out 2nd problem - it was a tight locking mechanism- he adjusted it without additional,discussion. Great , professional,quality service July 20, 2013
This is the best Company ever!!! Milgard Windows have been the best company to deal with. They stand behind their product. Every time I called for service, from the person taking the call, to the person scheduling the appointment, to the repairman coming out it has been a great experience. No problems ever and they even go out of their way to make the customer happy. I wish all companies operated the way Milgard does. Keep up the good work. July 19, 2013
All was great!! I was very pleased with the efficiency with which my window was replaced. I recognized that I made a very wise purchase many years ago when I got the Milgard windows. thank you so much.. July 19, 2013
On Time On time clean,fast,What i wished i got from others. July 19, 2013
Professional, skilled, knowledgeable -- just excellent! The service repaired a 10 year+ window and sliding door to a good as new condition, and they were pleasant and efficient. Could not be more pleased. I recently remodeled a rental with Milgard windows--now I'm REALLY glad I did! July 19, 2013
Thanks for the great service Our initial phone call was answered promptly and we were scheduled for our initial diagnostic visit. The window in question was checked by the service techs and measurements were taken for replacement glass. In a few weeks we were revisited within the scheduled time by the same friendly and professional technicians and in an hour or so we had new glass. Great warranty and great service. Thank you! July 19, 2013
The service call I've always wanted but always fell short of, until Milgard I thought I was back in the 50's. A service call where there knew what to do and how to do it without and fuss. The simplest question resulted in through inspection and repair if needed. No hassle, no mess and the job done correctly the first time. My next home will have Milgard windows and doors if I have anything to say about it. July 19, 2013
Guarantee Service Window replacement was professional and efficient. July 19, 2013
Excellent Service I was impressed with the level of customer service that I received from the time I contacted Milgard followed by the completion of my repair service. Also, the repair technician was also very courteous and prompt in making the necessary repairs to our windows. I highly recommend Milgard. July 19, 2013
Poor because of rude service representative. Would recommend only since covered by warranty. The service representative on the telephone was rude. I told him that we had Montecito awning window and the the installer couldn't fix the problem so they told me to call Milgard. The service rep told me that an "adjustment" was not covered but they would send someone out this one time. He implied that I was stupid for not being able to fix it myself using the online adjustment recommendations. He then wrote out an order for a "casement" window not an awning window. Your service tech was here an hour "fixing" your product, not adjusting it. The service tech was excellent. The telephone rep should be retrained or fired. July 19, 2013
The people were great but The people I dealt with were great. Knowledgable,polite I was impressed with their skills. But the wait time from when I called to when the repair was done was much too long. I'm worried about what might happen if I had a problem when the weather is bad. And no one left me a number to call for future service needs. I only have the number of the company that installed the windows. July 19, 2013
Very good service. Excellent experience with the initial phone call and identifying the window. Only had to talk to one person and did not have to wait. Service teck was fast and really appeared to know what he was doing. July 19, 2013
Needed a new patio sliding door latch 15 year old door latch broke off. Sent an e-mail to Milgard and received a response the same day. Free replacement part, plus a spare was mailed out to me and arrived one week later. Simple installation, works like new. July 19, 2013
Very knowagable Technician The technician was sent out to replace the hardware on our sliding glass door but also fixed the track on the bottom where the wheels roll. It was laying on its side and wasn't straight up and down the way it was intended. Works like a champ now. Also I'm really surprised but glad at the same time that Milgard offers a lifetime warranty (for the original home owners) for all my windows as well. Thanks I appreciate the professional work that was done. Regards, J.F Cruz Jr. July 19, 2013
service was good The issue with my window was a minor one that just required a bead of caulk to deal with a small leak. It didn't take Mark long at all to get it done - he was on site less than 20 minutes. July 19, 2013
Prompt response, excellent service. The Service Rep on the phone was very professional and was able to record our problem with knowledge and efficiency. The In-home Service Techs were prompt, professional and was able to fix our window problem in about 10 minutes. Love Milgard! July 19, 2013
Stands behind warranty There are never questions with Milgard. We installed complete house with Milgard windows and doors. Have had minor 2 minor problems in over 20 years. Each one was handled in a timely manner with no questions. It's terrific to deal with a company such as Milgard. July 18, 2013
Milgard stands behind their product. We are very happy with Milgard Windows. We built our house in 2000, and have had a couple of minor issues with some of the glass. We contacted Milgard and within a week and a half all problems were fixed. Our repair tech was extremely professional and pleasant to deal with. We will recommend Milgard Windows to our friends and family. July 18, 2013
In-home Service Tech I was very impressed with our service tech. He knew what he was doing, and fixed our problem quickly. We are so happy with him and his results. July 18, 2013
Excellent all around. Completely satisfied with each step; from ordering, to price, to quality, to installation. Everyone was friendly, helpful, professional and no question was left unanswered. Thanks to all. July 18, 2013
Excellent response to customer request We noticed two of our windows beginning to "fog" after installation eight years ago. We called the remodeling company who referred us directly to Milgard. Milgard responded to us quickly, setting up an appointment for replacement. The service representative replaced the window promptly, cleanly and with a friendly attitude. July 18, 2013
Fast and Professional The two gentlemen came and fixed a number of windows for us today. They not only showed up on time, but were very polite and efficient fixing the problem. It is sad to me that good service like this is so novel, but I am pleased at least one company out there still stands behind their product and hires people who seem to care about their work and the people they serve. Thanks! The effort did not go unnoticed. July 18, 2013
Service technicians were very pleasant. Fixed the problem with the window in a timely manner. July 18, 2013
Always excellent service Milgard stands behind their lifetime warranty without question. They have replaced any windows where the seal broke in a timely fashion. I am extremely satisfied with all of my Milgard experiences. July 18, 2013
The service was great! We went into the office to report our defective sky light after hearing from a neighbor that it was warranteed for life to the first owner of our home. The staff was gracious and arranged for the replacement and notified us by e-mail of the service delivery times. The service personnel were gracious did the service on schedule and completely in a professional.manner with no mess and fuss. Thank you for your wonderful service! July 18, 2013
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