Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Excellent Customer Service A great Team work by customer service department. Both Johm & Sherry were outstanding in providing the service. And the technician who worked on our broken windows was very efficient and competent. May 12, 2013
The service was professional and the technicians were very good. Our technicians arrived on time, were very personable, left our home in clean condition, and our replaced windows are beautiful. May 11, 2013
It was great! We had a window that had failed after 10 years. I got the service number from the window and sent in an online request. I got a phone call, and it was quickly acknowledged that there was a problem and we arranged a time for replacement. They sent a 2-hour window a few days in advance, as promised. The technician actually showed up early, which turned out to be convenient. We very quickly removed and replaced the window (literally about 15 minutes), and was done. All repair situations should be as smooth as this. It was great. I have a lot of Milgard windows, and while I hope none will fail, it is good to know they respond so well. May 11, 2013
Fantastic follow through! We bought our home new 14 years ago. When the seal in my bathroom window failed I sent an email to Milgard. Within 24 hours I received a phone call and scheduled an appointment to have the glass replaced. The service rep was early to the appointment and did the work quickly and professionally. After looking at the window on the inside, he worked from the outside. The work was done in about a half an hour. Milgard provides a lifetime warranty that really lasts for a lifetime! May 11, 2013
prompt and consistant service I have had window failures twice in the eleven years that I have owned the windows. Both times I requested someone come out and check out the problems and I was greeted by friendly and attentive staff at all levels. Eash times I have required replacements of multiple windows. At no time did I feel uncomfortable for asking questions. Milguard worked with me to develop convenient visit times. When the installers showed up they were very clean, friendly and worked quickly. I recommend these windows to anyone. Thanks again. May 11, 2013
Outstanding service and quality workmanship of the technician. I am very impressed with your outstanding service, and the quality workmanship and professionalism of your technicians. Thank you Milgard for taking care of our window within a week of my first call. Our living room is beautiful once again. May 11, 2013
Good Job They had record of prior window instillation and this helped with the order Good job W BRUce May 11, 2013
Wonderful service The technicians were on time, no nonsense professionals, fixed the problem and left. Overall it was a good experience. Thank you guys. May 10, 2013
I was surpirsed to experience such genuine professionalism of all the Milgard personnel I delt with. These days you meet quite often with indifference and a lack of a positive acceptance of your problem when calling for service. Being basically a skeptic, I expected difficulty in having my clouded patio door fixed. I was wrong. From Lindsey in customer service to the gentlemen who replaced my window the whole experience was simply a most satisfying solution to my problem. Milgard lives up to its warranty guarantee in a most gracious and professional way. Thank you very much. . May 10, 2013
Terrific technician, issue is with product--double-hung windows don't lock easily. Have had ongoing problem with the lock feature on double hung windows. Difficult to shut/lock bottom window without top window dropping down. You have to slam it just right. Hard to finesse. The service technician was terrific. Company provided a second set of bottom windows to try to fix the problem. I just hope they continue to work. May 10, 2013
Really great service! The service tech has been with us throughout our whole house window replacement job. He came out every time I called with items large and small and continues to offer incredible service. May 10, 2013
Thank you! Milgard, I just wanted to say thank you to your company and your staff in Salt Lake City, who made the trip to Idaho 3 times to make sure our window warranty claim was taken care of. I had 8 windows in my house all replaced free of charge thanks to your great warranty. Thanks so much! May 10, 2013
Service tech came 2 hours late. Did not have parts to fix problem. Home office responded 3 weeks later?? I thought door was covered by Life time warranty?? May 10, 2013
Excellent Service We are the second owners of our home, and were excited to find that our windows were still covered under warranty since our home is less than 10 years old. The service team was prompt to respond to my request for information, and in sending out an agent to repair the window. Everyone along the way was professional and prompt. We are thankful for the great service we received. May 10, 2013
Best service..and friendly! Technician was courteous and friendly and took care of issue immediately. Milgard windows is top rate. Loved working with Milgard through California Craftsman in Sacramento area! May 10, 2013
Given my warranty experience with Milgard I will definitely purchase Milgard Windows in the future. Given my warranty experience with Milgard I will definitely purchase Milgard Windows in the future. May 10, 2013
Great from the beginning! From the moment I called, the service has been wonderful! Patty has been so incredibly helpful and patient with all of my questions and just a joy to speak with. Brad came out yesterday and was very professional, quick and explained everything as he went along. I had purchased balancing rods for 13 windows and was so very impressed that he said I only needed to replace them in 2 windows. Love the honest and integrity! Thank you Milgard!! May 10, 2013
GReat service. The service rep, Jerry I believe, was pleasant, professional, and made sure the area worked on was cleaned up. He's a great representative of your company. May 10, 2013
Absolutely Outstanding We have had several windows fog, (seal failure), since our home was built ten years ago. Milgard has been Absolutely Outstanding with their warranty service. Everyone that we have dealt with have been most courteous and professional. May 10, 2013
very quick, excellent service! I contacted the installer of my windows (after many years) by email & the secretary called me back almost instantly-about 20 minutes later. She had already pulled my records and had contacted Milgard service. They called me within 2 days to set up a time to install replacement panels for the windows that had failed. Serviceman was prompt, efficient & professional. All in all, EXCELLENT service. Thank you Milgard for standing behind your product! May 10, 2013
The Gold Standard for Service Techs! Working as a contractor, I've had many opportunities to work with sub-contractors and techs. Johnnie has helped us for over 10 years. He and Scott have such pride in Milgard and the quality products they provide. They have always exceed our expectations going way beyond the norm for customer service. Thanks guys! May 9, 2013
the rep that came to the house was excellent, A+ the only negative thing that I would say is that I submitted a detailed request with all window measurements online. It took a long time to fill in all the detailed information. when i rec'd an email back they asked me to give the details of the window problems. I told them that I had already done that for the online service request and measured the windows. the woman emailed me back and said that she did not have access to any of that information and would need me to give it all to her again. that was frustrating. May 9, 2013
response was very fast & solution was perfect. broken window on a new order required me to file a web claim, received a call the next day, worked out a solution for a replacement and I expect the problem to be resolved with a new operational window in a week or so - just what I needed. May 9, 2013
Super courteous and professional Our experience with Milgard has been great. The response time was quick. The service technician was awesome. He took his time to go around the house and make sure there were no other problems. We rate his service as excellent!!! May 9, 2013
THE SERVICE WAS GREAT - BUT TOOK A LONG TIME TO COMPLETE EVERYTHING WAS FINE - BUT AS A ONE TIME PROMOTER FOR PPG'S GLASS PRODUCTS (ARCHITECTURAL REPRESENTATIVE) ON THE NORTH WEST COAST - THE QUALITY OF GLASS IS NOT AS GOOD AS PPG'S - THERE ARE DISTORTIONS - WAVINESS IN THE PRODUCT May 9, 2013
Over all I was very pleased with the service and professionalism of Milgard. Thank you for your service! I was very pleased with the overall service of your company! The worker sent out was polite, professional and did what he came to do in a timely manner. Other than the fact that he was given the wrong sliders to replace the ones in my home that were needing to be replaced, I felt that everything was great. I would like to suggest that your workers be given shoe covers to wear in customer homes. At our home, we always take our shoes off when we come in from outside....we live out in the country and there is a lot of dirt and sometimes mud to walk in! It was a bit distressing to watch him come and go repeatedly to his truck and then back into our house with his work boots on.... Thank you! May 9, 2013
Thank you for fixing my 10 yr of a blurry window In the beginning, it was a bit of hard to get a service request because none of my window had this SO number imprinted in the spacer bar. After talking to a few CSR, I was able to finally able to convince Renee , the local service rep now. When the rep came out, he said it was a seal leak. We are very happy in the end that Milgard lived up to their reputation and promise. I will be using Milgard again in the future for sure due to the high quality of the service. May 9, 2013
The Best Warranty ever Sergio was our technician. He was very helpful,efficient,respectful. Did an awesome job. Your warranty is the best I've ever experienced. I really don't see this kind of service anymore. May 9, 2013
Such a positive exprience! I own 12 properties. I wish they all had Milgard Windows. I really appreciated how responsive everyone at Milgard was to my needs. I will always recommend their windows. May 9, 2013
Awesome service! I was very impressed with the ease in which my problem was solved and with the efficiency of all the employees that handled it, from the woman who initiated the process to the to service techs that came to my home. May 9, 2013
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