Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5060 6862
Excellent service and friendly staff. I am absolutely speachless - I have never had better service anywhere. You all do an amazing job. Thank you! November 30, 2012
Prompt and professional They scheduled my appointment within a week. I especially like that they sent an email not only to remind me of the appointment, but of who the technician was that was going to respond to my house. The information included a picture and name. That is a great feature!! The tech was friendly, informative and professional. Thanks! November 30, 2012
Wow, Milgard provided me with excellent service My experience with Milgard was so easy right from the first phone call until the service tech left my house. They had all of the info regarding my purchase on file. They called to see if an earlier service appointment would be more convenient for me. They sent an email reminder and a follow up email to see how my service experience was. The website was easy to navigate. The service tech arrived at my door with clean white booties in hand without my requesting them. He was professional, clean, fast and fixed my window right on the truck. They are trained well. I guess it's easy when you have a great product and warranty. Thank you to everyone at Milgard. November 29, 2012
job well done A service personal arrive on time and stress free. He was a really helpful. November 29, 2012
Caring, Concerned & Prompt Service! Paulino the service tech from Milgard came to my home to fix my Casita sliding door. He arrived promptly at the projected time arranged, had the required part to replace the defective one, and was finished within 2-3 minutes! He was caring and expressed concern about my frustration regarding my guests not being able to close the Casita door properly due to a defective door piece. Paulino encouraged me to contact him/Milgard immediately should I experience any future problems with my door and Milgard would take care of it! Thank you Milgard. Thank you Paulino! November 29, 2012
Customer service is excellent! Cherie and Edgar were professional, polite and very helpful. I would recommend Milgard Windows to anyone! November 29, 2012
The installation was great! Except for having to contact the store where we bought our windows twice to get Milgard to call us everything was great. My only other recommendation would be to have a direct line to contact Milgard instead of having to go through the original store where we bought our windows. November 29, 2012
Great customer service everytime!! Milgard manufacturers an excellent product and their warranty is awesome!! November 29, 2012
WONDERFUL SERVICE, AS USUAL! This is the third service that Milgard has performed at our home (each one was a different window). We are amazed at how courteous and professional everyone at Milgard is in representing their company. Milgard really stands behind their product and goes the extra mile to make sure the customer is happy. I recommend Milgard windows to everyone at my workplace as well as my neighbors. November 28, 2012
The in-home service for for window repair was great, but... I contacted service rep before the service day to confirm the service appointments, I left two voice messages but I never got any reply back. The confirmation came to my email instead. November 28, 2012
Coudn't ask for better service locating the serial number on the windows was the only hard part, but when I called, the Representative was able to find my full order from many years ago on their database; was able to locate the window that needed replacement and the technician who came to my home to replace it was nothing but the best. Thank you! November 28, 2012
Excellent same day service. Proferssional and prompt. Picked up the replacement part the same day. I have enjoied the windows for many years. This is the first item we have had a problem with and we picked up the replacement part on the same day. A lifelong Milgard customer. November 28, 2012
see review below Felix arrived on time. He was very friendly and professional answering all of our questions. After listening to his explanation we realized that we may not need service at this time he was more than cooperative and would have changed our glass if that was the only way to satisfy our concerns. November 28, 2012
Service Great Excellent service. On time and friendly, effiecient Tech. Polite and neat work accomplished. Thanks! November 28, 2012
some problems existed thank you for the opportunity to give you feedback on milgard's service. just so you know: - after waiting several weeks to have our faulty garden window pane replaced, the tech brought the wrong one - when he returned 2 weeks later (a lengthy delay at at a rainy time of year), he came in the morning BUT he had been scheduled for afternoon -- we were lucky our tenants were there at the time November 28, 2012
I LOVE Milgard! Friendly, helpful, professional, knowledgeable, disciplined, organized, timely...what a wonderful experience! November 27, 2012
Prompt and courteous At time of installation one window was found to have transportation damage. The installer reported to Milgard who sent out a technicican who quickly replaced the damaged windows completing the job. The windows look terrific. November 27, 2012
EACH TIME - TERRIFIC SERVICE FROM THE TIME I CALLED THE OFFICE A FEW WEEKS AGO UNTIL THE COMPLETION OF THE SERVICE CALL, IT WAS A VERY PLEASANT EXPERIENCE. I ESPECIALY LIKE THE E-MAIL IDENTIFYING THE SERVICE TECH. JERRY November 27, 2012
Service was good Service rep on phone was nice but did know windows November 27, 2012
Great warranty - Great service We replaced all our windows and sliding doors with Milgard. Our large picture window had a small flaw between the glass. Milgard replaced the glass in a professional manner. We had a couple of very small items after installation. Thier professional service guys took care of all the issues and made sure that we were satisfied before they left. Very satisfied customer!! November 27, 2012
The Service Tech listened well and cheerfully fixed my problem. In addition, he offered advice on security and cleaning questions I asked him, stipulating those that would not void my warranty. November 27, 2012
Great service Milgard has always been very helpful in honoring their lifetime window warranty November 27, 2012
Prompt, professional relacement of damaged glass. Milgard promptly sent out a technician to replace a glass pane found to be scratched during the installation. the work was performed quickly and effectiviely during the time frame promised. November 26, 2012
Very Pleased Very pleased with service and the Milgard warranty and just today I recommended Milgard to a friend. November 26, 2012
Great job Very happy with the technician who came to repair the door. He was on time and very efficient. Very capable of doing the work. I would buy Milguard again when I need to replace other doors and windows. Thank you for a professional job!! November 26, 2012
Nobody every contacted me I send you an email, never get a response, and then you send me a customer satisfaction survey? Oops November 26, 2012
great service This sort of service is the reason I bought MIlgard windows to begin with. I replaced all the windows in my house in 2004 using MIlgard. In 2012 the seal on one of the windows deteriorated and the glass needed replacing. Milgard quickly found my original order on the telephone and sent out a service tech with a replacement window in about 30 days. Perfect experience. No charge. November 26, 2012
So happy with Milgard Windows! We bought a new home from the Olson Company in 2005 with Milgard Windows installed. We have had no problems with the windows, except one in the bedroom in which the aluminum side bars came out. Called Milgard and they scheduled an appointment for a technician to come to the house the next week. The night before the appointed day a second window in the bathroom broke the same way. The repair technician, Edgar, arrived right on time on the appointed day and proceeded to repair not only the window we reported, but the bathroom window as well. His expertise and craftmanship was excellent, we are happy with our Milgard Windows, and most of all we are happy with their prompt, courteous and capable response to our problem. I have thanked the Olson Company for selecting Milgard as their subcontractor and can recommend Milgard Windows to everyone! Berlin Brea, California November 26, 2012
Service technician The service tech was amiable, efficient and competent. November 22, 2012
I'm disappointed with the level of quality and customer service we bought replacement windows several years ago and were told there was a lifetime guarantee. We have 1 bedroom we rarely go into. It was our son's room and he has long left home so it is only for guests now. We noticed that the screen on the casement window didn't fit properly. We called and were told that screens aren't covered and we'd have to purchase another screen. We did and picked it up at Newman to avoid the shipping charge. We brought the screen home and installed it. It also fit improperly so I called Milgard again. A service rep came to the house and ultimately said, that's the best we can hope for with that screen. I asked for a refund of the money we spent for the replacement and he said he'd request that for us. We never heard back and never received a credit. It's only $23 or so but it speaks volumes of your customer service. November 22, 2012
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