Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5261 7134
Best service I have seen in a long, long time Submitted a request for warranty service on line. Received a call from customer service the very next day and a technician was scheduled to come and measure my windows. Technician arrived as scheduled, measured the windows, and stated that I would be receiving a call to schedule a time to replace my windows. Received a call two days later to schedule an appointment to replace my windows. Technicians arrived on schedule and replaced my windows. The degree of courtesy and professionalism displayed by all Milgard personnel I was in contact with was outstanding. Everyone I was in contact was positive and upbeat. From my experience, Milgard truly does stand behind it's products. December 26, 2012
disappointing Timeframe for getting the window installed was very frustrating. Initially the scheduled time was about 3 weeks out. They then forgot to schedule the appointment so it did not happen. The next scheduled time was a week away and when the window came, it was the wrong one. The following week, yet another wrong window had been ordered. They did come the next day and the window was installed. The technician was great, but overall the=is was an incredible hassle. December 26, 2012
Wow! Great Service! Our newly purchased home got a broken window during the holidays, Milgard came out on Christmas Eve to replace the window! 10 minutes and everything was fixed! The service was outstanding, and to top it off it was covered under warranty! This is our first experience with Milgard, we love these windows. Thank You Milgard December 26, 2012
I was very happy with the service. I really like the Milgard windows I've had installed in my home (and plan to install more in the near future). My wife and I were very happy with the service of the Service Rep and the In-home Tech. I'm glad to know the service matches the quality of the windows. December 25, 2012
Amazingly quick. window was replaced in 20 minutes. The whole process was prety easy. One phone call to set up the appointment for the tech to come to my home. He arrived ahead of time. The entire visit by the tech was no more than 25 minutes from start to finish. Awesome! The tech was friendly and informative. The window now looks brand new again. I am impressed with Milgard standing behind their product 100%. Glad I chose Milgard inn the first place. December 25, 2012
Immediate replacement Milgard really stands behind their products. When I had a window fail they came out within a few days and it was replaced without any hassle or cost to me. It only took the repair guys 10 minutes. This company and their products have been the best when it comes to standing behind their products and service. Signed, A very satisfied customer December 24, 2012
very satisfied When I called in about a seal being broken, my call was returned the same day. This time the service person did not need to come to my home to measure the window glass. My husband measured it and gave the values to the person on the phone. The glass was ordered and it took only one contractor visit to make the repair. This is great when one is woking. Plus, working with a tight schedule is always challenging. December 22, 2012
Over all Milgard has fulfilled thier warranty........ There needs to be a procedure in place that would include, not tracking mud & dirt into our home and tarps to be used "prior" to window removal in case of breakage. The installers left our home with glass shards in our carpet. December 22, 2012
Great service and warrantee Your employees and products are great. I was a real estate appraiser for about 30 years and when asked I have referred them to a local Milgard supplier many times. The workmanship and warranty is second to none. December 22, 2012
Trouble Free in Every Way First of all, I was AMAZED at how accurate Milgard's records were. They recognized me as a customer within 30 seconds even though I bought their windows 15 years ago. Even the original installer encouraged me to contact Milgard--he had complete faith in them. The day of my service appointment, I had to ask my 84 year old mother-in-law to let the Techs in because I was away on business. They treated her very, very well and performed the service perfectly. When I returned home my windows look indistinguishable from the original installation. I only wish I'd been there to see how they did it! December 22, 2012
The service was excellent. Handled by email easily. Called and arrived promptly. Repairs done quickly. A job well done. Very professional. Thank You December 22, 2012
Very pleased with every aspect of solving my window problem. I was very favorably impressed with the professionalism and knowledge of each person who contacted me to provide the service I needed for my window which had been installed 20 years earlier I will certainly recommend Milgard to anyone needing this type of work. Thank you. December 21, 2012
No hassle window replacement Prompt, professional and courteous service. Really glad we went with Milgard. It's great to work with a company that really stands behind their product. December 21, 2012
The service was excellent I can't image my house without Milgard windows. I have enjoyed having the low e tint and the wonderful service that I have had with service from Milgard. I will definitely refer Milgard to my friends and family. December 21, 2012
Perfect! December 21, 2012
i was very impressed! Tanya was able to help me based on some numbers I gave her off my sliding door.. The number was actually my window package for when the house was built 15 years ago!ng. She cross referenced this and got me the part I needed.. Thanks for great service! That's the way it used to be done in this country! I will insist on Milgard windows in anything I build! December 21, 2012
prompt and courteous seervice From the time I called about the problem with the windows I had nothing but courteous service. The technician was on time and very professional in his appearance and his work. December 21, 2012
Very helpful repairs of window fogging Technicians were great: comprehensive in their response to our problems. Only caveat: next time I'll put down newspaper over the rug in the room - those boots are not meant for walking on ivory colored carpet! December 21, 2012
Fantastic service. Milgard worked with me to fix my problem. I started a total home remodel. I included two garden windows in the kitchen with granite to accent the the new kitchen. One of the windows had a few scratches in the glass. I called Milgard and they said they would come out and fix the window at no cost to me. I had to cancel the first two appointments due to matters beyond my control. Milgard was totally understanding and repeatedly rescheduled my replacement appointment to get the glass installed. Milgard came today and did a fantastic job of replacing the glass Milgard stepped up to the plate and totally solved my problem. Thank you Milgard. December 21, 2012
Service was excellent. Serg was clean-cut, professional and neat. Only downside was that it took 2 trips because he didn't have enough parts. HOWEVER, he did fix the window by the Christmas tree on his first visit so we could finish decorating the tree. I didn't know Milgard provided this service -- we've been in the house 10 years and my wife could never open the windows. Now she can! December 20, 2012
Wow, I've only seen that kind of awesome service in the movies! We bought our home 4 years ago, the window was cracked at the time but we never followed up. Then I finally called a window repair company and got a hefty $250 estimate with at least a 3 week wait. A kindly neighbor mentioned that all the homes in our area had Milgard, and asked if I called their warranty. I hadn't, but did so immediately. Now our window is scheduled for repair in just a week from now (yes, even over the holidays). And the price? The amazing price of $37 for materials, free labor. Wow, I've only seen that kind of awesome service in the movies! Why would I ever use any other window? December 20, 2012
Milgard service was very good and rep was very professional The service rep was before my appointment which was better for me, he was very professional and he explained what was the problem andhow he was going to fix it. December 20, 2012
This is what customer service is supposed to be about! Service tech arrived early, and accomplished the replacement of our failed window in far less time than we expected. Very professional, personable...can't say anything negative about the experience. Delighted that we purchased Milgard Windows for our home, and have already recommended Milgard to others. December 20, 2012
I love my windows. We replaced all of the windows in our house with Milgard windows. The difference is amazing. It took a little time to get the necessary information for the window that cracked. I didn't hear from Milgard for a while. I emailed and the response was that the numbers were not matching. Milgard sent Juan out to measure and then he called to install the new window. Juan was very courteous and very good at his job. He was is and out quickly and did not leave a mess as some do. I was quite pleased to see that Juan used boot covers in the house and kept the carpet clean. Thank you Milgard for the windows and quality service. December 20, 2012
Absolutely outstanding!!! Our windows and doors were installed 13 years ago. To have a repair to a sliding door fixed, AT NO COST, speaks volumes about the quality of the Milgard product and the companies willingness to stand by their product. Your service man was excellent and on-time. If I ever build another home, you can be sure that all windows and doors will be Milgard products. Sincerely, Steven and Marcia Schoenbaum December 20, 2012
Stands behind their warranty The lifetime warrenty. I have had techs out twice and both times they have taken care of the problem. The first time the service tech even spotted a few leaking windows and gave me some pointers on how to keep my windows sliding properly. December 20, 2012
Milgard's warranty dept. is second to none in the industry! Ron and Mark were great! They called in advance to let me know they were on their way, and were both tidy and courteous during the installation. December 20, 2012
My only disapointment was in the weather, and my garden window has to wait for nice weather. I needed someone as soon as possible and the time on the day didn't work for me. Milgard did their best and actually the tech was 20 minutes earlier than expected which definitly worked for me. December 20, 2012
Super! guarantee good 13 years after instalation. Superb service. December 19, 2012
Very good job! The service tech did an outstanding job of repairing our beautiful windows! His attention to detail is superb. I would highly recommend Milgard to anyone needing new windows, especially given the fact that follow up service is so great. The windows arrived fine, but damage from the stucco team was the reason we needed the tech. We are really pleased with the results!! December 19, 2012
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