Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6417 8692
I have only good things to say about Milgard. Their service and staff are top notch. They booked me appointment quickly. They confirmed it several times and the rep was at my door within 30 mins. of the time frame. He replaced my windows quickly, explained what he was doing and was super pleasant. Thank you. June 12, 2013
Excellent Customer Service - Way To Go Milgard! I initially contacted Milgard through their warranty claim process on line in May 2013. I did this after having a local glass shop give me a quote to replace a broken window pane. Through that process, I learned that Milgard has a lifetime warranty on the windows in my house. As it turned out, my windows do not have the lifetime glass breakage warranty, but I wanted to have Milgard come out regardless as I had a couple minor issue with two other windows as well. In corresponding with Alison C. in Oregon, she offered that Milgard would replace my broken pane as well, free of charge. An outstanding offer. A couple weeks later I was called about an hour ahead of time and I met John M. of Milgard at my house. As it turns out, John and I had worked together in another part of the state over twenty years ago. John repaired the problems I had with 3 windows in under an hour and had all the parts (including a replacement pane and a frame) to fix the issues right then and there. I am very pleased with Milgard’s warranty process and the excellent customer service I received. I have no hesitation in recommending Milgard. Pete C. in Oregon June 11, 2013
Fantastic service!!!! We are so very pleased with our Milgard warranty. The tech that was sent to our house was very professional and polite. We would recommend Milgard windows to anyone. June 11, 2013
Great in home service Courteous, on time professional. Fixed all our issues in a timely manner. June 11, 2013
Great product, awesome customer support We have and will continue to use as well as recommend Milgard Windows.. The only challenge was the delay from the phone contact for service until a technician was available in our area to service our Sliding Glass Doors. Thank you for your awesome customer support and superior product. June 11, 2013
Service mostly great I was very pleased with the service up until time for the repairmen to be here. They came as scheduled, but left a note on the door. We were home, but we live next door to the cottage...RIGHT next door. We rarely miss anyone who comes up the drive, but managed to miss these guys. They called our home phone number while here in the driveway. We picked up the phone, but no one was on the line. Seemed like they were in a hurry to get out of here. I called the main office who communicated with the workmen that we were at home. They did return and do the work later the same day they were scheduled.. They were not particulary friendly or informative, but they did a good job. Will definitely recommend milgard. June 11, 2013
Experience was great! Very professional! Milgard employees made the experience painless. Monica was polite, professional and very friendly. They even accomodated my twenty minute callout. Pilar, the technician was also very professional, respectful and friendly. He did a great job in a reasonable amount of time. Overall I was very happy with the service and want to commend these two employees especially. Thank you! June 11, 2013
Terrific service. We were extremely pleased with the service. The service technician was professional and knew exactly what needed to be done to fix the problem. He was very quick and resolved the issue completely. June 11, 2013
Great job The guys arrived during the appointed time window and finished the job in a timely manner. These guys have worked on other jobs for me so the great job they did was expected. June 11, 2013
Very pleased with entire experience. Every aspect of working with Milgard to handle our window warranty service was excellent, from the phone representative to the technician who replaced our window. Thank you for everything. June 11, 2013
Efficient and very knowlegeable service team. Service crews not only replaced our window with excellent service and had time to advise us on several other maintenance issues with the windows as well. Very good customer response. June 11, 2013
Awesome service! Thank you, Bob and Milgard,  for the awesome courtesy service on our doors. Rocky was fast at his work and very efficient. Our doors are working with ease again. Your kind assistance will help us to enjoy the summer with many entries and exits to our yard. Until a door breaks I believe one could never understand the full joys of use. We will think joyfully of your team. May you be blessed for listening and responding to our plea for help. You may never really know what a good deed was done... We know! June 11, 2013
Knowledgeable tech, quick repair Edgar has come out each time. He is friendly and professional. He simply gets the job done quickly and moves on to the next job. June 11, 2013
Warranty Service We had two windows with broken seals and one that broken from a rock. After contacting Milgard through their website, I received a response right back requesting window information. An appointment was set shortly after submission of this information and the windows were replaced under Milgard's warranty. We were very pleased with their service and won't hesitate to contact them again. June 11, 2013
Balancer Replacement Being both tech and web savvy, I was surprised that I could not find replacement parts more easily. However, One online submission to Milgard fixed all the problems. I tried the toll-free line first and the answer was immediate. The help was courteous and direct and got me to the local Milgard rep (I left a message here). I also followed up with an online submission. The email response was fast and accurate. I provided the code from the 12-year old part and Milgard shipped the replacement that same day. Great customer service that you would expect from a company selling quality products. June 11, 2013
Perfect job on skylight replacement Perfect job of replacing our foggy skylight. The repairman even trimmed the sheet rock out that the original builder had goofed up on when installing it. Our skylight is a nice new clear one now. June 11, 2013
excellent service My service was scheduled to be provided between 2:00 and 4:00 was at my door at 2:01...provided my required service in less than 1/2 hour...I was very pleased . June 11, 2013
quick and easy window installed in 1992, no questions just fixed the leaking pane. Yeah Milgard June 10, 2013
Very pleased! It was raining the day they replaced my windows so I was a little nervous about a mess. But the guys were so nice. They were very careful in everything they did and when they were through they cleaned up every speck. Thank you for a job well done! June 10, 2013
Customer Service is Superb We had one repeat issue and a new one that affected home security and ability to properly utilize a window. Milgard service operators were organized, patient, polite, accommodating, and highly informed with regard to our questions and needs. The service person was as professional as the office staff, an excellent diagnostician and trouble shooter. He ensured we were completely satisfied with the repairs and asked us to operate the windows ourselves after he completed work and before he left. Customer service seems to be a waning part of consumer business strategy these days. We are thrilled Milgard emphasizes and ensures satisfaction. It is our pleasure to recommend the company as both a window manufacturer and service provider. June 10, 2013
Excellent!!! I was impressed with the way Milgard rep dealt with me when I called to find out the product warranty policy. I really appreciate their extended warranty policy for an almost 10 year-old insulated pane which has lost the insulation seal. Milgard replaced the pane in timely manner and excellent performance by the field technician. Thank you June 10, 2013
This is a great company that keeps the promises of their service policy. My house was built more than six years ago and Milgard fixed a window problem with a balance mechanism. Thanks for the great service. June 10, 2013
Excellent Job We had three windows that had broken their seal and needed to be replaced. We contacted Milgard and had excellent response. The window installers were a little late but that did not bother us as we had nothing else going on at that time. Felt sorry for them that they had to work so late. The installers did an excellent job and we are very satisfied. June 10, 2013
Excellent! Excellent experience from start to finish! Friendly and prompt. June 10, 2013
Everything, every detail of your service is very professional and focused on customer satisfaction. Hello Dan, I would like to thank Milgard again for their fantastic service and the unbelievably great warranty. The windows were installed professionally by a fantastic crew and on time. We really appreciate Milgard. Thanks, Randy & Jeanne Camano Island, WA June 10, 2013
excellent We purchased our home 2 years ago, and were pleased with many of the improvements made by the previous owners, including the Milgard windows. When I called about a problem we were having with one of the windows, the customer service told us they were still under warranty, and that the warranty follows the windows, not the home owners -- good news to me. It took a while before a day could be scheduled, but when Sergio arrived to fix the one window we were having problems with, he explained that the sliders in our double hung windows had been recalled and that he had brought units for all 18 double hung windows in our home. He was very quick and efficient, and had upgraded all of our windows to the new pieces. They all work much smoother now. We are pleased with the service, and that Milgard stands behind their products even with new owners of the home. June 10, 2013
I was very pleased. The professionalism with the setting up of the service visit, the call ahead of time to confirm that the time was still good, and the promptness, politeness, and knowledge of the service tech was very much appreciated. June 9, 2013
The best of the best with all Milgard personnel The installer as very Professionol as well as all the contacts. Thank You ! June 9, 2013
Exceptional talented tech, wonderful service! Tech was in and out in approximately 30 minutes. Changed out one fixed pane window and did it with ease. Very professional people that know what they are doing. June 9, 2013
Very impressed with service!! The Milgard garden window was installed some time ago and the gas leaked out of the main piece of glass. The replacement was terrific from start to finish. The rep responded to my voicemail promptly and scheduled the repair at a convenient time for me. The two service technicians arrived exactly on time and were very professional. They were able to replace the glass in less time than I thought possible. I once again have a clear, perfect view of my back yard. I would recommend Milgard without any reservations. Thank you June 9, 2013
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