Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Excellent service The only concern I had was although Milgard installed all the windows in the home and the service tech knew there were windows in the basement needing repair, the in-home tech refused to service the basement windows because it wasn't on the order sheet. This is concerning to me because apparently I need to call for another service for the basement. April 23, 2013
The service was good. Milguard's ability to service my needs on the front end was less than desirable. It took a month of going back and forth with Allison to finally reach an associate that would hear and work towards resolving our needs. Even then, my phone calls got shuffled through several people. Once I got connected to the appropriate person, then the work finally got scheduled and completed. The rep who came to our home was professional and efficient. Not a good first impression, but a good finish. April 23, 2013
Very good job. Your guy was out here on time and made the repair quickly as I watched him. It's easy when you know how and have the right tools.. Thanks for the fix! Michael April 23, 2013
Superb and quick.. The only reason I didn't give 5 stars is that there was a delay in the installation on the day of. They did call, albeit 1.5 hours into the 3 hour time frame. They did show up at the corrected time. We had a large picture window (1 of 4) fail after 8 years.(Seal - window was still ok to stay in place until replacement.) I called the store that I bought the window from and they said it would be 2 days before I would get a call. I got a service call back in 2 hours and a installation date - 2.5 weeks out. Perfect. Other than the timing issue. The whole process from arrival to departure took 18 minutes! Leaving me with new window and clean too! Thank you to the professional men that did the work! I wish I thought to video it for share. April 22, 2013
So glad we chose Milguard windows! We choose Milguard when remodeling our home 17 years ago and I couldn't be more pleased with your awesome "Lifetime Warrenty". There were only a few windows that needed attention and the customer service was outstanding. I will recommend Milguard to everyone! April 22, 2013
Putting in replacement windows The tech did an excellent job and so did the lady that had me on the phone. I hung up trying to get speaker mode and boom she was gone. I am so happy she called back and took the measurements that I was correct in doing. In other words I was spot on and so were the services. Thanks! Barry Turnbull April 22, 2013
Once the tech arrived, the results were good, getting the tech here was not I put in a call for service with the company I purchased the sliding door from. After one week of not hearing from my sales rep or a factory person, I had to call my sales rep again and request service. Shortly thereafter I received a call from a factory person scheduling a visit. The tech rep showed up early, and then corrected the problem in a matter of minutes. April 22, 2013
Problem solved beautifully The problem with my sliding glass door was quickly fixed and I am totally happy with the service I received. Thank you. April 22, 2013
Great product/ warranty!!! Great everything! I would consider Milgard in my next house again!!! April 22, 2013
Bad Service During the first rain after installing a brand new Milgard aluminum sliding window, it didn't drain the water from the railing and it came into my house. Per their Technician that came to my house it was due to a defective railing. He drilled hole in 2 places and it still doesn't drain the water. I am still battling to get a defective free window. Customer service that Milgard promises doesn't exist. They will give you defective windows. April 22, 2013
Service was outstanding. I cannot say enough about the service and quality of the windows provided by Milgard. April 21, 2013
This service was perfect! We were actually amazed at the service. And so happy to say..ALL our windows are sliding perfect! Thank you April 20, 2013
Good to Very Good I didn't rate second item because the call I received was in response to an online request for service. The rep was very professional when I pointed out that for a simple issue like cord replacement much of the information in the service request is not even worth gathering. I had to go back to the window several times to measure and try to figure out what was being asked. I prefer being able to leave a brief message requesting service than to spend 10 to 15 minutes filling out an online form. Rep understood and was very understanding. April 20, 2013
Great Service! Milguard was extremely courteous, professional and tentative to our needs. The epitome of true customer service! April 20, 2013
Leaky Window We have one window that really leaks and lets dust and wind in. He caulked it and I hope it helps. The seals were good. The window is only 7 years old. I have lived in this area since 1957 and the wndows in our old house did not do this. We bought this house last July.. April 20, 2013
Utmost professional services Every customer service experience should be like this. Everyone was extremely nice, professional and on top of things. We couldn't be happier April 19, 2013
Replacement of windows Rob and Mark are excellent representatives of your company. Both are professional and friendly. April 19, 2013
Milgard customer service Customer service very good. However, almost all the screens installed on our new windows were the wrong size. Milgard is replacing them. April 19, 2013
Efficient and Effective The service tech arrived at my home in the last half hour of the 2-hour appointment window. I showed him the problem and he immediately took out the window and went to work. He replaced the broken part and had the window back in place before the 2-hour appointment time was finished. He also showed me how to do a yearly lube of the sliding grooves with silicon lubricant. Very nice guy. Getting warranty service is a good experience with Milgard. April 19, 2013
The service was amazing I have dealt with Milgard twice now and both times the service has been exceptional - the staff is friendly and informative and the service techs are on time and get the job done quickly. I would not hesitate to recommend Milgard. April 19, 2013
Excellent A window installed two years ago developed a failed seal. I emailed customer service and they replaced the window pane promptly. No pain, no problens. April 19, 2013
Very good and helpful service Both techs that came to my home were very professional and helpful. Thanks, Barbara April 19, 2013
The service was outstanding! I really appreciate the follow-up and then follow-through from Milgard. People / Milgard employees make or break a company’s reputation, Milgard’s team working with me held up Milgard's reputation as "best in class" thank you Milgard and your people. April 19, 2013
Efficient and courteous. The tech went beyond the basic replacement of damaged windows, fixing a sliding door guide that I'd damaged some years ago. He asked if he might borrow a vacuum cleaner to clean up a few stray bits of dust the service kicked up. When I asked if I could have the old windows for a greenhouse I was building, he offered to carry them to the barn for me. His professionalism and courtesy were as they should be, but unfortunately a rarity in the service field. Thank you. April 19, 2013
Good things do happen! Prompt,competent,on time, and professional.Just what I wanted April 19, 2013
I was very pleased with the exceptional service. I was very pleased with the exceptional service. From the initial phone contact through the technician's polite, efficient work, I found the work outstanding. The email service confirmation that included the tech photo was something I had not experienced. Very impressive! We love our windows and now we love the company that makes them. April 18, 2013
The service man was very knowledgeable, friendly and thorough. I am so glad that we decided to choose Milgard windows when we remodeled. Excellent. Great service is so hard to find these days. Many companies advertise great service but when it actually comes to needing their service, they can be terrible. We are so impressed by Milgard and your level of serve. It is wonderful! April 18, 2013
great service. we are very satisfied with the high quality of service provided by Milgard. April 18, 2013
Great Product - Great Service Over the past couple of years we have replaced all of our windows with Milgard. We love our windows. After about 5-6 years one window failed. I called Milgard, and it was very simply a "no muss, no fuss". They took my call, sent a representative to inspect, and a couple of weeks later they came to install the replacement window. Their techs were outstanding. Professional, friendly and extremely helpful. We are very satisfied with our Milgard windows. April 18, 2013
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