Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6454 8737
Thanks - Great service! Thanks - A fast response to my problem and - even more so - the service person's quick resolution of the problem! Thanks again! June 6, 2013
Service was good once delivered Had to wait nearly a month from initial request to resolution due to the wrong window being sent with tech first time. Delay was tolerable but not desirable given the location and appearance of the faulty window. June 6, 2013
Absolute Top Service Everyone connected with this service was top-notch! Response time was super. Followup e-mails throughout were very helpful. Appreciated e-mailed photos of techs. Absolutely amazed at how quickly the windows were replaced. There was not one place in the process which could have been improved in any way. Thanks so much to everyone involved. June 6, 2013
Service on a 20+ year window My open/close mechanism failed. We could not get the window open. I called Milgard and talked to a very nice rep on the phone. I was told I could have an appointment very soon, but, that didn't work for my schedule. We settled in on an appt that was still only a week away. The service tech showed up. Clean. Not a bum like some techs. Up we went to the window. Within minutes the window was good as new. He then asked if I had any more problems. I told him that my wife has trouble opening up one of the single hung windows downstairs. We were off to the windows. He showed me how to take them apart and clean and lube them. Said if I didn't feel comfortable doing that - he'd be back to do it for me. Great phone techs, great in home techs. I can't believe anyone uses anything but Milgard for their windows. June 6, 2013
Excellent Your rep was great. He identified the problems correctly, fixed what he could on the spot, followed up promptly on new parts needed, and advised on avoiding future problems. June 6, 2013
Great service - exceeded expectations I had a leaking skylight. When I reported it to Milgard they immediately set up a service call to my house. Upon arrival they realized they had brought the wrong replacement unit, but still analyzed the situation and told me what I needed to do to prepare for their return. On the second visit the crew successfully replaced the leaking skylight. It was 90+ degrees in direct sun, and the crew worked safely and diligently to get the job done. June 6, 2013
Milgard service was courteous, prompt and efficient! Milgard's response to my problem was fast, efficient and courteous. The window under warranty was replaced in record time from start to finish. The Service Rep was very fast, but so fast that I did not have the opportunity to ask him any questions about just what caused the problem or how likely the problem was to occur again. A minor detail, but worthy of consideration. June 6, 2013
Very professional organization! Milgard was perfect from beginning to end. Response to my one line service request was prompt. The technicians showed up on time, were clean, organized the the job was done! They explained what was wrong and showed me how they fixed it. I could not rate the telephone service because I never called, it was all done on line. June 6, 2013
The service as always was excellent The work crew were on time and very polite. The work was done quickly and accurately with no mess at all. The entire milgard experience is excellent. June 6, 2013
always top-notch We've had Milgard windows for over 10 years and though we've had some problems with individual windows over the years, Milgard has always been responsive and made the necessary replacements within a reasonable timeframe. Both the office and the field personnel are professional and reliable. June 6, 2013
overall service was very good At the last service call to replace damaged weather strip and touch up scratches, the weather strip was replaced, but the technician did not have the touchup paint as was requested for the service call. This service was due to damage caused by technician from the previous service, to repair a defective latch, also scratching the wood finish on door. This issue was never addressed or corrected. June 6, 2013
Excellent service - Great Product Technicians checked all windows at our request and arranged for repairs to keep them all working at their peak of performance. Repairs took only 1 hour, once parts arrived. A TRUE Life-time warranty experience. June 6, 2013
Absolutly love Milgard Windows I put Milgard in my last house and I put them again in my new house. Absolutly love the windows AND the service. My family members also put them into their homes . Installation was quick and clean. When an out of control toy broke a window, getting a repair was quick and easy. June 6, 2013
Late but fast I measured the window but they had to send someone to double check my measurements. That rep showed up within the 2 hour window and called when he was 10 minutes away. After verifying the size, it was another couple weeks before today's appointment. This time, the two hour window came and went, so I called ten minutes later, was transferred to a rep at Milgard but got her voicemail, and left a message saying I needed to reschedule as I'd already missed three hours of work. Hung up, and as I was leaving, the truck pulled up. The guys did a fast job, no more than 10 minutes to replace the glass, and it looks great. But my work day started quite late. June 5, 2013
Repair of sliding door rollers The repair service person was professional, knowledgeable, efficient, and extremely helpful to us, even helping fix the wobbly screen doors after completing the task of replacing the door rollers. June 5, 2013
Great service. We have very few problems with Milgard windows but when we do the service response is excellent. June 5, 2013
My Problem was Resolved Expeditiously After trying to obtain a part to repair my older Milgard windows, I finally located a Milgard contact site and sent an email explaining my problem. Within less than 2 hours, I received a call from Monica at the Hollister, CA facility. She asked me a few questions about the age of my windows and determined it was no longer under warranty and informed me that she would send me the replacement part that I was looking for. Great job, Monica! I really appreciated your prompt call and resolution to my problem. I look forward to receiving the replacement part for my window. June 5, 2013
Great job answering my problem. They will get me the part I need by Monday. Fantastic! June 5, 2013
The Poster Child of EXCELLENT Service Milgard should give lessons to other companies about how service should be performed. I have had Milgard windows and doors for over 10 years, so from time to time something needs repair. The Customer Service rep can immediately identify me and make an appointment. The Technicians always keep the appointment, fix the problem, with courtesy and professionalism. It's never a hassle and never a worry that something won't be fixed right or they won't show up. Milgard is a role model for how Service should be done. I would absolutely recommend their products and buy them again based on this outstanding service. June 5, 2013
Got My Issue Resolved Fast I found I needed to replace two five year old windows that had lost their seal. Right after my initial call to Milgard, I had an appointment for an assesment. During the assessment visit, I got a tentative date for the replacement work. Replacement service visit right on the scheduled time, done very fast with no issues. I am a very happy Milgard customer and was very satisfied with this matter and all the Milgard folks I dealt with. June 5, 2013
The service was excellent I worked good with the phone rep. and he was very informative about what I needed and then gave me information when the service reps would be here and they were exactly on time and did an excellent job. Very friendly and knew what they were doing. Thanks so much, Sarah MacDonald June 5, 2013
A++++ service. Very happy. What a great company Milgard is. Customer rep was very courteous and scheduled an appointment immediately. Service rep was prompt, courteous, and finished the installation in no time. We are very happy with Milgard. June 5, 2013
Overall great service. I was impressed that the technicians did more than just change the warranty glass. They did it with their eyes open. One pane was scratched and they didn't just put it in. A new one was ordered. It was also noticed that the seal was broken on a window not previously identified . A new pane was ordered. On the other hand, using the bath tub as as a place to rest the glass left marks on the tub. Luckily I was able to remove them. June 5, 2013
Service was very good. Service was very good. I am glad I have Milgard windows. June 4, 2013
Best customer service I have ever experienced The Service Rep I worked with was friendly, polite and responded quickly to all communication. The In-home Service Tech arrived on time, knew what he was doing, was friendly and quick. June 4, 2013
Painless warranty service! I called in to have my slider glass replaced under warranty due to fogging. I was quite surprised that I did not need to present my receipt and it was immediately scheduled for replacement. Service and repair was great and professional and no mess. June 4, 2013
Great to see a company stand behind its products! It's rare these days to see a company be so committed to fixing any problems. Milgard readily agreed to send a tech to my home to fix a single stuck window lock, even though it wasn't immediately clear if the window was still under warranty. (I would have had to pay for a service call if it was out of warranty - lucky for me it was still well-covered). Thanks, Milgard. If/when I need what you all make so well, I'm heading your way first. June 4, 2013
Warranty repair completed on second visit Repair of defective windows after purchase of home took longer than expected and required two visits (wrong size window delivered initially) June 4, 2013
we are grateful to have the Milgard Lifetime warranty. We can see clearly now! The spots and defects are gone! Thanks to Tech Jamie for being early, a great technician & very professional! Thanks to All at Milgard for standing behind the Warranty Promise!!! Regards, The Fattaruso's June 4, 2013
.Very Professional in allways! The technician was extremely polite, knowledgeable, effecient and respectful to our carpeting and the outside plants June 4, 2013
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