Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5261 7134
The in-home service for for window repair was great, but... I contacted service rep before the service day to confirm the service appointments, I left two voice messages but I never got any reply back. The confirmation came to my email instead. November 28, 2012
Coudn't ask for better service locating the serial number on the windows was the only hard part, but when I called, the Representative was able to find my full order from many years ago on their database; was able to locate the window that needed replacement and the technician who came to my home to replace it was nothing but the best. Thank you! November 28, 2012
Excellent same day service. Proferssional and prompt. Picked up the replacement part the same day. I have enjoied the windows for many years. This is the first item we have had a problem with and we picked up the replacement part on the same day. A lifelong Milgard customer. November 28, 2012
see review below Felix arrived on time. He was very friendly and professional answering all of our questions. After listening to his explanation we realized that we may not need service at this time he was more than cooperative and would have changed our glass if that was the only way to satisfy our concerns. November 28, 2012
Service Great Excellent service. On time and friendly, effiecient Tech. Polite and neat work accomplished. Thanks! November 28, 2012
some problems existed thank you for the opportunity to give you feedback on milgard's service. just so you know: - after waiting several weeks to have our faulty garden window pane replaced, the tech brought the wrong one - when he returned 2 weeks later (a lengthy delay at at a rainy time of year), he came in the morning BUT he had been scheduled for afternoon -- we were lucky our tenants were there at the time November 28, 2012
I LOVE Milgard! Friendly, helpful, professional, knowledgeable, disciplined, organized, timely...what a wonderful experience! November 27, 2012
Prompt and courteous At time of installation one window was found to have transportation damage. The installer reported to Milgard who sent out a technicican who quickly replaced the damaged windows completing the job. The windows look terrific. November 27, 2012
EACH TIME - TERRIFIC SERVICE FROM THE TIME I CALLED THE OFFICE A FEW WEEKS AGO UNTIL THE COMPLETION OF THE SERVICE CALL, IT WAS A VERY PLEASANT EXPERIENCE. I ESPECIALY LIKE THE E-MAIL IDENTIFYING THE SERVICE TECH. JERRY November 27, 2012
Service was good Service rep on phone was nice but did know windows November 27, 2012
Great warranty - Great service We replaced all our windows and sliding doors with Milgard. Our large picture window had a small flaw between the glass. Milgard replaced the glass in a professional manner. We had a couple of very small items after installation. Thier professional service guys took care of all the issues and made sure that we were satisfied before they left. Very satisfied customer!! November 27, 2012
The Service Tech listened well and cheerfully fixed my problem. In addition, he offered advice on security and cleaning questions I asked him, stipulating those that would not void my warranty. November 27, 2012
Great service Milgard has always been very helpful in honoring their lifetime window warranty November 27, 2012
Prompt, professional relacement of damaged glass. Milgard promptly sent out a technician to replace a glass pane found to be scratched during the installation. the work was performed quickly and effectiviely during the time frame promised. November 26, 2012
Very Pleased Very pleased with service and the Milgard warranty and just today I recommended Milgard to a friend. November 26, 2012
Great job Very happy with the technician who came to repair the door. He was on time and very efficient. Very capable of doing the work. I would buy Milguard again when I need to replace other doors and windows. Thank you for a professional job!! November 26, 2012
Nobody every contacted me I send you an email, never get a response, and then you send me a customer satisfaction survey? Oops November 26, 2012
great service This sort of service is the reason I bought MIlgard windows to begin with. I replaced all the windows in my house in 2004 using MIlgard. In 2012 the seal on one of the windows deteriorated and the glass needed replacing. Milgard quickly found my original order on the telephone and sent out a service tech with a replacement window in about 30 days. Perfect experience. No charge. November 26, 2012
So happy with Milgard Windows! We bought a new home from the Olson Company in 2005 with Milgard Windows installed. We have had no problems with the windows, except one in the bedroom in which the aluminum side bars came out. Called Milgard and they scheduled an appointment for a technician to come to the house the next week. The night before the appointed day a second window in the bathroom broke the same way. The repair technician, Edgar, arrived right on time on the appointed day and proceeded to repair not only the window we reported, but the bathroom window as well. His expertise and craftmanship was excellent, we are happy with our Milgard Windows, and most of all we are happy with their prompt, courteous and capable response to our problem. I have thanked the Olson Company for selecting Milgard as their subcontractor and can recommend Milgard Windows to everyone! Berlin Brea, California November 26, 2012
Service technician The service tech was amiable, efficient and competent. November 22, 2012
I'm disappointed with the level of quality and customer service we bought replacement windows several years ago and were told there was a lifetime guarantee. We have 1 bedroom we rarely go into. It was our son's room and he has long left home so it is only for guests now. We noticed that the screen on the casement window didn't fit properly. We called and were told that screens aren't covered and we'd have to purchase another screen. We did and picked it up at Newman to avoid the shipping charge. We brought the screen home and installed it. It also fit improperly so I called Milgard again. A service rep came to the house and ultimately said, that's the best we can hope for with that screen. I asked for a refund of the money we spent for the replacement and he said he'd request that for us. We never heard back and never received a credit. It's only $23 or so but it speaks volumes of your customer service. November 22, 2012
Great warranty and service Five years after the sliding door was installed, one of the bottom track went crooked, i went on the internet to schedule a repair service. It took quite a while (weeks) to get a response, but after that it is all smooth sailing. This is what my tenant said: "The repairman right on schedule and replaced the rail for the screen door at the time of the visit. Luckily he had a rail of the same length that was required so he could do it on the spot. It took him about 20 minutes to make the replacement and everything is fine. The screen door is back on and functioning very smoothly." November 21, 2012
5 stars for Paulino Paulino R arrived early to our appointment window which was a great surprise - we are used to contractors arriving at the end or after the allotted window. Paulino quickly fixed the problem we had with one of our windows and helped explain how the other windows work. He also gave us some helpful tips on how to maintain the windows and offered suggestions on when to replace certain components like springs. November 21, 2012
Incredibly efficient and professional service. Your service man arrived at 7:45 am and had replaced the dual pane window in our master bedroom in less than 30 minutes and even cleaned the new window inside and out before departing!! November 21, 2012
I am very impressed with the service we've had from MIlgard over the years. We have a lifetime warranty on our Milgard windows and the company has been reliable and dependable about taking care of repairs over a period of 22 years. I highly recommend Milard. Ruth November 21, 2012
VEry professional and courteous Service was done quickly and little interruption to our busy schedule. November 21, 2012
Top-notch service! Within 30 minutes, the large stationary portion of a window was replaced, with no problems....this was a replacement covered by the new home warranty by the builder. Very satisfied! Thank you! November 21, 2012
getting a call back I put 2 calls into service center and left my phone # and never got a call back, I finally called Temecula plant direct and stayed on phone till I talked to Patti in service dept. and setup a service call. After that everything went fine. The 800 # to where ever does not work in customers favor! Call plant direct and stay online till you get a live voice. Service rep. Carlos was great and did a wonderful job, customer service rep. Patti did a wonderful job. Great windows very happy with results after I talk to a live person. Dale K. Indio, CA November 21, 2012
Milgard ROCKS! At first I didn't get a quick response back from the initial call but once I called a spoke to a Supervisor, the staff was great. Original staff member I spoke to contacted me every time I called or emailed. Set-up the appointment with ease and the Tech (Ray was fast, clean leaving no mess behind) and very nice. My window's were installed with no problems. Thanks Milgard staff! November 21, 2012
Excellent Service and followup Everyone was very nice to work with, on time and professional. November 20, 2012
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