Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Glass was flawed, will need to return to do again. The service techs that called were very accommodating and professional. The manager on the phone was thought he had all the answers and had not even seen the photos nor understood the problem with the doors, keep referring to them as windows. April 8, 2013
Excellent-prompt service to adjust new windows! The tech came right on time, was polite, professional and did a good job in adjusting our new windows. Overall excellent serice and experience! April 8, 2013
Great Service Great Company! Called about warrantee service and had all repaired in less than 2 weeks at no charge. April 7, 2013
sandwcook Marco arrived on a rainy Monday morning. Considering the weather he was prompt. His knowledge and professionalism was outstanding. In but a few minutes he had our window repaired and was on his way to his next appointment. Thank you Marco. April 6, 2013
very professional If you ever have any kind of problem, they take care of it right away. Great to work with April 6, 2013
This service was very very painless! From the initial phone call, to the time the service guy came out, the company kept in contact with me and ensured that I was reminded of the service guy coming out. He actually showed up on time (within the 2 hour pun intended) and had all the tools he needed to complete the job without having to go back and forth. He had foot booties to cover his shoes and wore them at my request. He was very quick and friendly. He was in and out in less than 10 minutes!!! It was a great experience.....a little pricey, but for the stellar service and awesome warranty, I'm definitely willing to pay it!!!! April 5, 2013
Outstanding service Alison was wonderful to work with on the phone and very informative and helpful. The field service personal were a pleasure and very professional. Bryan April 5, 2013
This service went above and beyond our expectations The customer service representative responded immediately to our service request, which were really initially questions, because we didn't know what could be done about our problems. The tech came to our house and resolved every one of our problems. It was better than we could have hoped for. We are extremely pleased with Milgard's products and their service. April 5, 2013
thank you thats why we have your windows on campus because you take good care of us thank you April 5, 2013
"service was non existent!" I contacted the service department twice by internet and once by phone call...........................NO RESPONSE TO ANY!. Milgard windows are in my house and I'm a contractor! Hmmm... April 4, 2013
We will NEVER use any other window company! Your windows and doors are "clearly" the best! We replaced every door and window in our home with your Milgard slider doors, entry door, two picurew windows, all three bedroom windows, and the kitchen/dining room windows. We were so pleased with your representative at Mead Clark (where we bought the windows). She came out to the house, and verified all the measurements for each window and door, and gave us the necessary information to insure we had the right type of glass for sun exposure, and insulation, etc. They were delivered on time, and we are the happiest people in this square mile! We are planning next to remodel and add a floor, as well as a garage with a unit above, and an office building. We are going to use your windows (and the same representative at Mead Clark). We cannot thank you enough. Please use us as a reference! Dave April 4, 2013
Ongoing support impresses us yet again! There are not many things you can purchase 7 years ago that still include on-site service and FREE replacement. Milgard is an outstanding company that stands behind their products. April 4, 2013
warranty slide door replacement Service center is very professional and identify the problem very efficient and send technician to check out the slide door in a few days. Technician took the measurement and make arrangement for repair. Service center called a couple of days and scheduled an appointment for replacement and notified the exact time 2 days before. Technicians showed up on time and replace the sliding door in less than an hour. Technicians are polite and professional. Thanks April 4, 2013
Great They responded quickly, and solved my problems. No questions asked. I was very happy with my experience. April 4, 2013
Installation was fast and efficient Installer was on time, very fast and even re-installed the screen when he was finished. April 4, 2013
Milgard Peace of Mind I am so glad we purchased Milgard vinyl windows and doors when we built our home in 1999-2000. We llive in Northern California, where the highs in the summer routinely reach 115 degrees and lows of 20 in the rainy winters. Our picture windows were treated with an additional sungard. We have appreciated the low transfer of heat the vinyl provides. When we lost a few seals on the picture windows last year, the Milgard response was absolutely exceptional. A serviceman, Dan, was at our house that same week, and he assessed the problem professionally and quickly. All of our repairs were done perfectly and all were still warrantied 13 years later. When our Milgard sliding glass for handle/lock broke last week, Milgard again sent out Dan within the week. Dan didn't have the right parts, but like a true professional he fabricated a fix out of parts he had on hand.It was fixed before he left. I recommend Milgard to everyone. Your products and service are the highest quality. April 4, 2013
impeccable it worked perfectly from beginning to end. I highly recommend Milgard quite often to others. April 4, 2013
Great! Everything went better than expected. It was TOO easy. Thank you so much. We have our view back! April 4, 2013
Great all the way around! Service was great, hassle free. The only issue was the glass was "too clean" and my two year old granddaughter ran right smack into the slider door. Luckily she wasn't hurt but it was quite comical. No problems, service call, service rep and replacement all went great. Thanks for the great service. April 4, 2013
Best customer service ever! Getting my window problem solved with Milgard was the best display of customer service I have ever seen. I called the 800 number for warranty service, and an actual English speaking human answered the phone. Then she directed me to the person to help with my issue. I explained to her what I needed and gave her the numbers on the window and my address and within minutes she told me the window was ordered and we set a date for the technicians to install. I was sent an e-mail as promised two days before the appointment confirming a time frame they would be here. The technicians introduced themselves to me and immediately removed their shoes to come into my house. They were polite and professional. And best of all, they had the window pane replaced within a half hour. I was totally blown away with the level of service. Thank you April 4, 2013
Window service. Service was quick and on time from the person on the phone to the service tech. Thank you Milgard for being a quality company. Paul April 3, 2013
Tech Webber was Fantastic! Having purchased a home where Milgard products were already installed I was surprised and delighted that I was still covered for a period of time. Replacing my windows was handled with the utmost professionalism and friendliness by Tech. Webber on two different repair orders. I hope you relay my sincere thanks for a great service provided by this man...he is the greatest representative your company could have dealing with clients. Thanks again from the Carlson's. April 3, 2013
all around excellent!! loved the photo with the email reminder.... service was on time, quick and efficient ...most painless repair I've ever had should do workshops for other services!! April 3, 2013
High 5 to Milgard! Awesome service! What a surprise when we tried to open our slider last week! It was stuck in the locked position and we couldn't budge it. So we called Milgard and they gave us our options for repairing the locking mechanism on our door. The service department (a real person# was courteous and knowledgeable; we set an appointment for a home repair call and that was that! The service techs arrived on time #didn't have to wait all day) and immediately went about fixing the door lock. They even noted a problem with the door lock that we thought was just "normal" and they had the part to replace that too. We always try to shop locally and had replaced all our windows with Milgard...we love our windows and want to say Thank You to Milgard for their amazing service. April 3, 2013
Timely and Professional Milgard was respectful of my time constraints and worked with me to resolve an issue i suspect other companies would have disregarded. In this day and age, it's nice to have company backing there product like Milgard did... I'm very impressed with their service. April 3, 2013
Super windows Superior service Extremely high quality windows fairly priced. They reduced heating costs this winter by 30%. They are standing up to high winds and snow. Out here we normally have 40 plus mph winds with driving snow and the windows do not move much less leak. On nice days they open and close very easily. I did the installation which amounted to one standard size bead of caulking and screws around the perimeter of the window. Having installed them personally I see the quality workmanship. Of the 15 windows after installing 2 developed cracks the day after installation. The glass was immediately replaced no questions asked except for the serial number. Yes each window has a unique serial number that allowed the company to send out perfectly fitting replacement parts with the technician. Both windows were repaired in 15 minutes. As of today no other problems and the wind is howling outside, yet another snow storm and I write this next to a window warm, comfortable with no noise or draft. Honestly you can find other window companies that make windows of equal quality. You will not find a company that makes a better window, yes I did my homework on all of the top quality window manufacturers and have the scientific background to confidently make that statement. (This excludes special pourpose windows and windows designed for specific needs, we are talking about windows you are putting into a home, not a fortress or the C.D.C) I can't speak to the quality of service of the other window manufactures because I bought Millguard. But the truth is if and that is a big IF, you need something after your check has cleared, you will get it and quickly with this company. One last thing, about that check clearing, I would not say these windows are cheaply priced. They are certainly not the most expensive, you can pay at least in my researching, 3 times more for a brand I'm not allowd to name. These windows are FAIRLY priced but the manufacturing quality, insulation factors etc. are high level, If you want a window that will impress you today and 25 years from now go with these guys. April 2, 2013
Absolutely Fabulous I can't thank you enough. Best Customer Service I have ever experienced. Polite, timely and very professional. Not found often in the world today. Thank you. April 2, 2013
Great service - great windows. Very impressed from the first time I called - would use this company again and reccomend highly. April 2, 2013
Milgard is an excellent investment The lifetime warranty is just - lifetime with no questions or problems. The window pane replacement went much quicker than I had thought it would take. Another great thing was that the service folks showed when they had promised. April 2, 2013
Great customer service! Easy from beginning to end to have a few windows replaced under warranty. Thank you! April 2, 2013
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