Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Every aspect of Milgard service Is exceptional! My personal experiences with Milgard service is what drives me to recommend my customers select them as well. Attention to meeting customers expectations is what keeps me happy and my customers. March 28, 2013
The Installer were great Installers arrived on time, wore booties in the house to keep our carpet clean, did a great clean job installing two windows. Milgard has been to my home on several occasions to replace defective glass, there has never been a question about waranty issues. Milgard has always done a superior job from the scheduling to the final installation. Kudos to Tommy the installer, he is the best. March 28, 2013
Attention to Detail falls a bit short Two issues: It appears that one of the 3 replacement windows has a small spot on the inside surface of the glass (maybe on the UV coating?) which was overlooked by assemblers and installers - not big enough to demand replacement but disappointing none the less. Second, the installers should have cleaned up the strands of silicone caulk that fell onto the concrete and soil / plants below the window. The debris was from the removal of the old window pane when a putty knife is used to separate the window from the frame/moulding, which is secured / sealed by the silicone caulk. Other than that, it is nice to once again have a clear view of the ocean now that the old, fogged up window glass has been replaced. March 28, 2013
Top notch in-home repair service! Very happy. The service persons who came to our home were prompt, efficient, professional, courteous, and friendly. I couldn't have asked for a better experience. More companies should follow this type of service model. High quality employees, high quality service. We have had extensive home construction and remodeling done over the years. We have experienced varying degrees of professionalism in our experience. Having Milgard in our home was one of the better experiences we've had. Thank you. March 28, 2013
Couldn't get any better! We were amazed at how well Milgard took care of our window problem. The person on the phone was so nice - - she took care of everything. The Service Tech was there when he said he would be and had the job done in an instant. We were very impressed!! Thank you so much - - Mike & Patty March 28, 2013
Poor design of vinyl french door A service request was made on March 4; their serviceman came on March 18, then their Senior serviceman came on March 27. It took a very long time to get nowhere! I've had Milgard windows installed in two homes and they are great; however, the vinyl french door I purchased is a very poor design in my opinion. We had a light rain and there were puddles of water underneath the door just waiting to come into the house. The threshold does not slope away from the door and there is no shoe on the door to divert the water. Rain runs down the glass and seeps under the door and into a shallow trough with a short lip to, hopefully, stop the water from seeping inside. It is supposed to drain out of two small holes in the threshold. If those holes get clogged, there will be nowhere for the water to go but inside the house. I was told that Milgard cannot alter the design -- and if I have water damage eventually on the wood floors, they will take care of it. I have NEVER seen a threshold designed like this one and I have two french doors in our other home from a different manufacturer. The Sr. serviceman was very polite, but it's a "wait and see" situation. He said he would be concerned like me if it was his door, but nothing can be done at this time (until there is damage). I would certainly tell anyone to steer clear of Milgard's french door because of the poor threshold design. March 27, 2013
The service tech was great. The problem with the service was that on 10/17/12 a service rep determined we needed to replace the glass in the sliding door. I let several months pass thinking Milgard was getting the door/glass ready. When I did no hear I learned the project had been closed out. Then the service rep on the phone found the order should not have been closed, and said he would check into it, without any apology to us, but more determined to find who had messed up. From October 17 to March 26 to get this resolved is not acceptable, in anybodies expectations. Next time I have a problem you can expect I will be on the phone demanding service, without fail. Sergio was very good with the final repair, and respectful of our house and the job. March 27, 2013
This service was outstanding! I have had my Milgard windows and patio door for about 15 years, I have been very pleased with the quality of all, I recently had trouble with the roller track of my patio door and Milgard took care if the problem with out question in a quick response, I now know why they are "Clearly The Best" .. I would higly recomend Milgard to anyone needing windows or patio doors, they are the best on the market. Thanks Milgard. Larry March 27, 2013
Outstanding Service and Warranty Overall this was an excellent experience with a truly professional company. Right from the 1st contact by phone where we outlined our problem (seal broken) to the final installation it was a wonderful and professional experience. The people on the phone were extremely helpful and courteous and the service tech showed up exactly on the day and at the time specified. The service tech was extremely proficient and very neat. He had the 2 panes replaced and was on his way within 30 minutes. Kudo's to Milgard. March 27, 2013
The service truly was great. I was very pleased with the representative who came to replace our window. He came and promptly and pleasantly did his job and was on his way again. Did not waste any time getting right to the task. March 27, 2013
Great Service! The rollers on our 17 year old sliding glass door had made the door difficult to open. My wife called Milgard and the office lady was terrific to deal with. She even found a cancellation so we had a serviceman visit in three days. Not only did he replace the rollers, he replaced a vinyl trim piece we had broken, also repaired the track for the screen on another door. The sliding glass door now operates so smoothly we can't believe the difference! The dog really appreciates it as now he can nudge the door open with his nose. I am very happy with our purchase of Milgard windows and door. March 26, 2013
Window Replacement. Four of my windows needed replacement due to a film that was forming between the panes. I contacted Milgard about this. They contacted a local Migard person who came to my house, took measurements, and said he would order the windows and let us know when they were ready for installation. They came this morning and replaced the windows, cleaned the new ones, and vacuumed the areas around the work. Based on my experiences with Milgard, I must highly recommend them. They stand behind their product and take care of any problems right away. I was always informed about scheduling and could count on their punctuality. All aspects of this situation was handled with courtesy and professionalism. A job well done! March 26, 2013
Exceptional experience! I am a Commercial/Residential Property Manager and selected Milgard to perform a full home window replacement several years ago. There were 13 windows total varying widely in size and none were standard sizes. The windows and installation were perfect and the work was performed in a timely professional manner. Recently we had a problem with one window. "Lifetime Warranty" work to be done at no charge. I received written confirmation of appointment date and as promised e-mailed the time of the appointment. The technician actually arrived earlier than scheduled, finished the job in minutes and was a pleasure to work with. I should be so lucky to have more vendors with your high standards! March 26, 2013
Great service!! You could never ask for a better company and product then MIlgard. We have had our windows now for 16 years. Best investment we ever have made. The quality, service and warranty are next to none. We are very happy customers!!!! March 26, 2013
Best experience I've ever had with service people I am so pleased with the warranty service on my Milgard windows. First I was truly surprised to find that you really do honor your warranty (after 23 years). Second, the office staff made arranging the service call super easy. And third the service team was on time to the minute, explained everything, was careful of my home, and completed the work quickly. Thank you Milgard for standing behind your product and having amazing staff and installation workers. -Pam March 25, 2013
Excellent service, very professional. Initial contact to Milgard Simi Valley through email led to a Milgard technician visit who inspected the window and measured its size. 10 days later, a team of technicians came to install the replacement double glazing. It seemed a difficult installation as the window was located on a 2nd story, above a staircase. The 2 Milgard technicians solved the problem very quickly and the new glazing was installed within an hour. Very satisfactory experience. March 25, 2013
windows repairs Unfortunately, while the tech was home we discovered more windows were leaking water and have broken seal. this news was horrifying to me as the tech is saying those windows are our of warranty. I just four thousands on new patio door and 2 new windows plus the repairs, and hope Milgard will stand behind its products and help me by reducing the price of fixing those new issues. the tech took all the info and sizes and I am waiting for a respond from Milgard. March 25, 2013
All went well but the replacement glass is already cracked Everyone I spoke with and worked with were nice enough, however the time it took to get anything done is way to long and the day after the replacement glass was put in it cracked. I still have not heard when the replacement glass will be replaced with a new replacement glass and will probably have to follow up with a phone call to get that information. I think Milgard needs to hire more employees. March 25, 2013
Great Lifetime Warranty After 11 years we got a new window! Great service. March 25, 2013
Pleasant Surprise I didn't realize my Milgard windows had a lifetime warranty- a few of my older windows have been sticky or refusing to stay open for over a year; I finally called Milgard to see if they could recommend a local repair person. Instead, within a week I had a service visit to my house to replace hardware, lubricate tracks, and even replace the glass on a fogged-up window with a broken seal. My windows are like-new and I couldn't be more pleased. Everyone was also super nice and professional on the phone and in person. March 25, 2013
Monte was fantastic! When I originally called to initiate the repair, I did have to leave a message first call, as it went to answering machine and then she never returned my call. I had to call back several days later. Other than that, service was great. March 25, 2013
Great Company! I wish a rep called me a day or two before the service tech was supposed to arrive to give me a time window for the tech's arrival. I was told they would do this. Other than that, everything went smoothly. The operator who I spoke to first was very kind, and the service tech was a real pro. March 25, 2013
The service was great! I was very impressed with the warranty service that I was provided after contacting Milgard. They should run everyone's warranty and service department. Thank you so much for the great response time, service and follow up. I was extremely happy with the entire process from start to finish! Excellent! March 24, 2013
Quick and Easy! The installer came a half hour before the scheduled time, which worked out great for me. He even offered to wait until the actual scheduled time which was very considerate, although not necessary. He was very professional and kind. I was unhappy that I had to have my screens replaced after nine years, but this installer pretty much made this a very painless process. Thank you very much! March 23, 2013
A job well done. I was very happy with the two service tech. Can't beat the warranty as long as you are the original owner of the windows. The work was done fast and clean. I had an extra window that needed repair and they took care of it while they are there. Thanks Milgard. March 23, 2013
Milgard stands behind its windows After sixteen years of service a pane of my Milgard window started to collect moisture inside of it. An Email got me in touch with a customer service rep and we were able to quickly set up a time to install a replacement pane. The In home service was prompt and efficient. the whole change out took less than an hour. It is a big benefit to have originally purchased from a company like MilGard who stands behind its windows as long as you own your home. March 23, 2013
Great service The crew was in and out in less than a half hour to replace one of our large picture windows. They were very professional and the new window looks perfect March 23, 2013
Quick, knowledgeable, neat, expert They put protective shoe covers on before they walked on the white carpet on the way to the broken window. March 23, 2013
Perfection! The technician was on time and put on clean booties on entering my home. He quickly identified and fixed the problem with the windows that were causing me difficulty. He then checked the rest of the windows and made a couple additional adjustments. I appreciated the confirmation email that included his name and picture so I was confident that I was letting the correct person enter my home. From my first call to Milgard to the end of the service call, the service was superb. I would recommend MIlgard both for the qualityof the windows and the quality of the servce. March 22, 2013
I do not even want to know any other brands of windows. Milgard Tuscany will be my only choice when I choose windows. Good quality, and no warranty is better than this brand that of the Tuscany. March 22, 2013
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