Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6412 8676
Great from the beginning! From the moment I called, the service has been wonderful! Patty has been so incredibly helpful and patient with all of my questions and just a joy to speak with. Brad came out yesterday and was very professional, quick and explained everything as he went along. I had purchased balancing rods for 13 windows and was so very impressed that he said I only needed to replace them in 2 windows. Love the honest and integrity! Thank you Milgard!! May 10, 2013
GReat service. The service rep, Jerry I believe, was pleasant, professional, and made sure the area worked on was cleaned up. He's a great representative of your company. May 10, 2013
Absolutely Outstanding We have had several windows fog, (seal failure), since our home was built ten years ago. Milgard has been Absolutely Outstanding with their warranty service. Everyone that we have dealt with have been most courteous and professional. May 10, 2013
very quick, excellent service! I contacted the installer of my windows (after many years) by email & the secretary called me back almost instantly-about 20 minutes later. She had already pulled my records and had contacted Milgard service. They called me within 2 days to set up a time to install replacement panels for the windows that had failed. Serviceman was prompt, efficient & professional. All in all, EXCELLENT service. Thank you Milgard for standing behind your product! May 10, 2013
The Gold Standard for Service Techs! Working as a contractor, I've had many opportunities to work with sub-contractors and techs. Johnnie has helped us for over 10 years. He and Scott have such pride in Milgard and the quality products they provide. They have always exceed our expectations going way beyond the norm for customer service. Thanks guys! May 9, 2013
the rep that came to the house was excellent, A+ the only negative thing that I would say is that I submitted a detailed request with all window measurements online. It took a long time to fill in all the detailed information. when i rec'd an email back they asked me to give the details of the window problems. I told them that I had already done that for the online service request and measured the windows. the woman emailed me back and said that she did not have access to any of that information and would need me to give it all to her again. that was frustrating. May 9, 2013
response was very fast & solution was perfect. broken window on a new order required me to file a web claim, received a call the next day, worked out a solution for a replacement and I expect the problem to be resolved with a new operational window in a week or so - just what I needed. May 9, 2013
Super courteous and professional Our experience with Milgard has been great. The response time was quick. The service technician was awesome. He took his time to go around the house and make sure there were no other problems. We rate his service as excellent!!! May 9, 2013
Over all I was very pleased with the service and professionalism of Milgard. Thank you for your service! I was very pleased with the overall service of your company! The worker sent out was polite, professional and did what he came to do in a timely manner. Other than the fact that he was given the wrong sliders to replace the ones in my home that were needing to be replaced, I felt that everything was great. I would like to suggest that your workers be given shoe covers to wear in customer homes. At our home, we always take our shoes off when we come in from outside....we live out in the country and there is a lot of dirt and sometimes mud to walk in! It was a bit distressing to watch him come and go repeatedly to his truck and then back into our house with his work boots on.... Thank you! May 9, 2013
Thank you for fixing my 10 yr of a blurry window In the beginning, it was a bit of hard to get a service request because none of my window had this SO number imprinted in the spacer bar. After talking to a few CSR, I was able to finally able to convince Renee , the local service rep now. When the rep came out, he said it was a seal leak. We are very happy in the end that Milgard lived up to their reputation and promise. I will be using Milgard again in the future for sure due to the high quality of the service. May 9, 2013
The Best Warranty ever Sergio was our technician. He was very helpful,efficient,respectful. Did an awesome job. Your warranty is the best I've ever experienced. I really don't see this kind of service anymore. May 9, 2013
Such a positive exprience! I own 12 properties. I wish they all had Milgard Windows. I really appreciated how responsive everyone at Milgard was to my needs. I will always recommend their windows. May 9, 2013
Awesome service! I was very impressed with the ease in which my problem was solved and with the efficiency of all the employees that handled it, from the woman who initiated the process to the to service techs that came to my home. May 9, 2013
Our Tech was especially considerate. Our Tech was absolutely wonderful. Very efficient and considerate. I was not feeling well and had a grandchild sleeping. He proceeded quietly as not to awaken my grandchild and when he left he offered to lock door behind him so I would not have to get up. Very professional. May 9, 2013
Prompt, efficient and professional service I experienced the greatest professional customer service from your staff (phone service rep was prompt, in home service tech was on time and efficient and in home installation tech was very prompt and professional). Makes me wish I needed to replace some more windows ! Milgard has hit a home run with its staff! May 8, 2013
Outstanding Service! We had an issue with the weather stripping around our french doors. It was worn out and not part of the warranty. The doors were installed when we built the house 7 years ago. All the house windows are Milgard. We initially called just to find our where we could get replacement weather stripping. A technician came out and took a look but did not have the necessary materials to fix the problem. He ordered the right stuff and came back. Upon returning some of the materials were just not quite right so he came back a third time and fixed it perfectly. We could not be happier and we love our Milgard windows and doors! May 8, 2013
Whole experience was excellent!!!!! Service was excellent. We were scheduled right away for a service date that was very reasonable. The service technician was thorough, fast, courteous, and made sure everything was clean before departing. I would highly recommend Milgard. Their warranty truly is the best. Thanks for everything, Chris May 8, 2013
Prompt and excellent service. I am so glad that the past two homes that were built for my family the builder installed Milgard windows. This last service call was the second time I needed to contact Milgard for some window issues. I remembered the first time I called them about twenty years ago and remember on how impressed I was with the service. Well nothing has changed in those twenty years keep up the good work! May 8, 2013
Great Professional and Friendly Service! Milgard technicians did a great job. Really appreciate the friendly and professional demeanor. Very helpful! Thank you! May 8, 2013
The service was Excellent! The service Tech was very professional. He came in and went straight to work removing the old door and replacing it with a new one. Total time was about 20 min. I would recommend Milgard customer service to any one looking for a company that stands behind their product. May 8, 2013
Replaced parts in sash window I'm very satisfied with the whole procedure from CS to the installation of the new part by the tech. Everything was as they said. May 8, 2013
satisfied customer I already called to thank you for prompt and excellent service. We chose your Tuscany windows because of quality and protective guarantee. Will certainly recommend them to others. May 8, 2013
This service was EXCELLENT!!! I have never had service like this with any product I have ever owned! The service men were in and out within 15 minutes replacing my patio door glass. My home is now 13 years old and my windows still look great the 13 years of sun exposure finally took its toll on our patio door but Milgard was there in a flash to fix the issue. I recommend Milgard to anyone I know in need of Windows... May 8, 2013
Going in circles All I need is the vinyl strip that goes between the two sliding screens on the patio doors. After 10 years, the one installed is cracked and broken off in several places. I went online to see if it was offered as a replacement part. No such thing. So I looked on Milgard's site for a local dealer. I called one and was told to call Milgard and was given the number. I called and got a recorded message to enter my request online. So I went back to the site and even entered all the information I needed to to get the thing sent, even though it was not pertinent to my request -- like are there decorative moldings inside the windows. Then after a day or so, I get an email saying it is not under warranty -- I never said it was and never intended it to be a warranty request -- and to call a local dealer -- they gave me two -- one of which was the same one I called in the first place! Interestingly enough, this request for a review was sent 3 minutes BEFORE the response. May 7, 2013
Bob is the most amazing, efficient Service Tech. He is so good at communicating when he is coming. Bob is the best!! He does the work of two or three May 7, 2013
Prompt and courteous service. I did not rate some of the above because I made contact with your company by e-mail. Response was prompt with instructions listing what information was needed to identify and replace the damaged window. I especially appreciated the follow-up e-mail with confirmed day, time block, and photo ID of the repair person we could expect. The person was prompt, professional, and work was completed in a short period of time. Thank you, Milgard. May 7, 2013
Great Service After 9 years they replaced both windows for free. The Service Technicians that came to my home where clean, polite, and fast. Thanks Milgard, Tom May 7, 2013
Fair, fast, efficient! A great experience with customer service and the technician sent to resolve the problem. I'm so happy I chose Milgard! May 7, 2013
Impressed with quality and responsiveness We are so thankful that we have Milgard windows with their lifetime warranty. The service technician did exactly what needed to be done in a minimum amount of time, was friendly, took his shoes off at the door, was timely in arrival, encouraged us to call if we have any more window failures. May 7, 2013
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