Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Exceeded my expectations! Wow! What a great experience! Submitted info online, got a phone call soon after, set up appt. Tech came on designated day, polite and friendly, went straight to work and was out in a jiffy. I can't even think of a way to improve this experience. Nice job! March 18, 2013
Great installer! Our installer was fabulous but twice he was given patio door panels that were the wrong size. March 18, 2013
So far service is great Amy is the lady that helped us to this point. The review from the service tech down is not completed due to the service is set up for March 27th. So far things have been great. March 18, 2013
Milgard is Great! I had the interior pane of a double pane window explode in the middle of the night. I called Milgard and they took down some information and set up an appointment to have my window replaced. When the technician arrived, it took less than 10 minutes to have the new pane installed and put back into our home. Thank you for such great service. March 18, 2013
The service was poor. The issue, that of not being able to latch, and therefore completely close, some of our windows, was not resolved. After the service man left, I checked one of the windows. It was still not latching properly. When I tried to click one of the pieces in as he'd demonstrated, it did not help the problem. Also, he did not have parts that were needed. March 18, 2013
Still waiting The tech was excellent. This was the third time, in three years,to fix leaking windows, They only leaked with heavy wind and hard rain. He took some pictures and said I would get a call from the office about repairing the damage. Still no call, it has been months. March 18, 2013
Work request The service tech was on time, professional, very knowledgeable and insured the work area was as neat and clean as it was when he arrived. Excellent service! March 17, 2013
6 appointments to replace scratched aluminum Okay, so Milgard eventually replaced the aluminum struts that were scratched during their installation, free of charge and politely. So, the good news is that they came through in the end. The bad news is that it took more than 3 months and 6 appointments before the job was actually done. Despite my emailing photos of the damaged pieces, the first tech had the wrong parts. 2nd and 3rd times, the new parts were damaged and so the appointment was cancelled on the day of the appointment. 4th appointment was rescheduled a couple of days before. 5th time, wrong parts again. 6th time, voila! The tech was careful not to unwrap them before he got to my house. That's the first time that I saw them wrapped. Lastly, it's a little rude that the customers are informed of the 2 hour window of the appointment a day or so in advance. It would be more considerate if they asked us our preference for at least morning or afternoon and then let us know a week in advance. At the end of the day, all was done to my satisfaction, but it looks as though the service was just barely competent. If I were paying for the tech's time, I'd be upset at how much money I wasted to do a relatively simple task. March 16, 2013
Excellent service I recently had a cracked window on a new Milgard slider. The live person on the phone was polite and very proffesional. The service technition was on time and did a great job. As a contractor I would recommend using Milgard products highly! Good quality and they stand behind their product. CF March 16, 2013
Milgard has always stood behind their product! We had our double pane window replace in our sliding door because of condensation leak. The gentleman were very professional. Thanks March 16, 2013
Great! I was very impressed by the quick, professional service provided by the Milgard rep. Very efficient operation. I definitely would recommend Milgard products to friends and family. March 15, 2013
So glad I bought Milgard Contractor installed new view windows 3 years ago. Recently one of them exhibited condensation, which eventually began to look like large dirty raindrops. The seal was compromised and not only did Milgard honor the warranty, as expected, but they came and installed at no charge. Not sure if all companies do this but I was relieved to have the labor covered in the warranty.. March 15, 2013
Excellent all around Millguard's two repairmen are the absolute best. Professional, capable AND the problems are solved. March 15, 2013
Milgard did a great job replacing my cracked window! Milgard did a great job replacing my cracked window -- thought it was going to be a big mess but the window technicians did a great job and thorough cleanup! March 15, 2013
Milgard service goes above and beyond Recently we had 2 of your service reps to our home to fix our sliding glass door (even after 20 yrs the warranty was honored). They were there on time and not only fixed the problem quickly but also checked out the sliding glass door thoroughly and ensured there were no other issues. We totally recommend Milgard windows to our friends and family and are thankful we put Milgard windows and doors in our home. March 15, 2013
Purchased our home in 1997 Milgard Skylights were installed approximately in 1993. We purchased the home in 1997, and approximately in 2000 it was discovered by Milgard that the previous contractor who installed the skylights in the living room were installed backwards. Milgard replaced and installed them at no charge. Yesterday (3/14/13) Milgard had replaced our bathroom skylight at no charge (20 years) after calling customer service about a leak after a rainstorm last week. Excellent service and integrity after the sale. March 15, 2013
After many years working with Milgard, you guys just keep getting better! After many years working with Milgard, you guys just keep getting better! March 15, 2013
Great service! Our window looks wonderful! We appreciate your prompt service. March 14, 2013
Your service was excellent The service of the Milgard telephone reps and the technician were top of the line. We could not have asked or expected better service from any company. Thank you. March 14, 2013
The service was efficient and courteous We were really impressed with the prompt and courteous service we received. The window was replaced quickly and efficiently as per the appointment. The installer was efficient and polite. This is a company I would recommend to anyone. Thank.s March 14, 2013
A fantastic help! Had a couple of busted windows that wouldn't stay up and no paperwork about the purchase of the windows. Emailed Milgard hoping they had info and even more hopefully, they were under warranty. Next day, customer service called and quickly helped me discover that my windows were under warranty and scheduled an inspector to come out. A few weeks later, inspector came out, repaired windows quickly and was done. So thankful that I called first before trying to do this myself or hire a third party! Thank you so much! March 14, 2013
Excellent service on warranty call My 7 year old window fogged and I called and they took care of it, no problem. They had the measurement on file, so no need to come out and measure and come back a second time...they showed up with the right replacement window, popped it in, and gone within 1/2 hour. Highly recommended. March 14, 2013
Professional, efficient, courteous service Our installer was on-time, friendly and professional. He installed our window quickly and efficiently and made sure we were satisfied with his work. Would definitely use Milgard again. March 14, 2013
Fast freeindly and on time My tech showed up early and was done in under 10 minutes. This allowed me to get on with the rest of my day, and that is greatly appreciated. March 14, 2013
Excellent service Would love to replace windows at my cost through your service center. The workers that came out were very professional and efficient. March 14, 2013
The replacement of a compromised window was excellent!! From my first call on an issue with a 6 year old window, all contacts with Milgard were superlative. They had 2 hour windows where I had to be at home and as the date came closer, this was narrowed to a 1 hour window, which saves me from wasting time sitting around. Two visits in 2 weeks, one for assessment, the final for installation. Both representatives were personable and efficient. March 14, 2013
Quick and efficient The response to our large custom window's broken seal was great. Even though the intra-pane fogging only occurred once that was obvious, the photo I took of it was sufficient to result in a full replacement. The tech quickly measured to insure the size matched what was on record, and did not interrupt our day whatsoever. The replacement took awhile to build due to its size and special considerations, but on installation day the crew was actually 1/2 hour early, and proceeded to carefully and efficiently remove the old window and get it out of the house, despite its 200 lb. weight. Ditto for getting the new one up and sealed in place, although a little dirt got tracked in when boot covers were forgotten on one trip; that was no issue and easily swept up. They finished with a thorough inside and out cleaning of the glass. March 14, 2013
The service was excellent They showed up on time, they were courteous and they cleaned up after the job was finished. Top notch service. March 14, 2013
Should have called sooner I had a problem for months and just ignored it by keeping the window shut. I finally took a few minutes to deal with it, made a call and they scheduled the appointment immediately. It couldn't have been easier. I won't wait so long next time! March 13, 2013
Truly outstanding! The only negative thing can say about this experience it that it took a month to get the appointment. I called on 2/12 and the next appointment wasn't until 3/12. It was worth he wait. On the initial call the service rep (I don't remember his name) told me that they would send an email a couple of days before the appointment as a reminder. That email included the name and a picture of the employee who would be here. They also included a window of time when they would be here and said they would call when they were on their way to my house. And that is exactly what happened. It took them all of fifteen minutes to fix the problem and they were on their way. It's nice to know that companies stand behind their products with such professionalism. March 13, 2013
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