Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5661 7676
excellent things went well..the guys were on time and got done quickly...thnks....w January 16, 2013
A rare but true lifetime warranty Milgard does not only claim to warranty their windows, but they actually do respond quickly and repair the problem. They do not inquire as to how the problem occurred, but simply respond and fix. Also, their windows "work" as expected which is especially appreciated in freezing weather. January 16, 2013
Wonderful The service representatives were very polite and responsive. They were easy to work with and got the job done quick. January 16, 2013
Service is excellent Your representative showed up on time and completed the window replacement in less than 1/2 hour. Very professional. January 16, 2013
Felix I believe was the gentleman's name that came out on 1/14/2013 to my home was pleasant, yet focused. Nice disposition and knowledgeable! I would have to say that from the initial establishment to the actual visitation of the service technician, Milgard has it RIGHT! They are about customer service with appropriate follow up and I feel they see the benefit of customer lifetime value! I would recommend to anyone looking for window or patio slider replacements for their home, Milgard manufactured items. They have stood behind what they said they would within the scope of their warranty and delivered in this instance. I can't thank you enough for your courteous, professional service. I wish you much success and longevity in the industry! January 16, 2013
Excellent service through and through. The service tech came at 3pm and after 15 minutes or so replaced the bad part, sprayed silicone on the track and we were good to go. My problem was a latch wouldn't completely close and he fixed it in a jiffy. January 16, 2013
Great Job! Service Tech came back a second time because the first window dimensions were not correct. He recognized the problems and remeasured the window to ascertain this. Due to extreme cold weather condition combined with internal heat and inability for the window to expand, it caused the glass to shatter. To compensate for this, he re-ordered a slightly larger window with thicker glass. He diagnosed the problems and worked efficiently when he returned with the new window one week later. January 15, 2013
Good job The 2 service reps completed warranty replacement of a window and a skylight. The service was done well and quickly. My only suggestion would be for the in-home reps to communicate more with the homeowner before, and perhaps during, the repairs. I like to know know what the plan is at least in some detail before strangers start walking throughout my home and on the roof. It's possible I want this more than the typical homeowner, but my recent experience with other contractors suggests that these other companies train their employees to over-communicate during the visit. Overall I'm very pleased with Milgard and with this service visit. I feel VERY fortunate to have purchased a home 15 years ago that happened to be outfitted with Milgard windows. January 15, 2013
Great I insisted on Milgard new construction windows and I am glad I did they are great from munfacture to maintainance, I am happy with the product. January 15, 2013
Milgard is terrific! Milgard has a wonderful guarantee on their windows! My thermal pane window lost its seal after almost 20 years, and they replaced it really quickly, especially considering it was a custom size. I am very appreciative of the professionalism of all of the employees I worked with on this transaction, from the scheduler, to the measuring crew to the installers. You made it effortless for me. Thank you. I will absolutely recommend Milgard to anyone! Karen Perry January 15, 2013
Service was provided in a timely and professional manner We were pleased with the service provided. Service technicians called in advance and arrived in the prescribed time slot. The technicians that arrived were not the ones described in the email we received but they provided ID and were very polite. Our foggy window issue was easily fixed and we look forward to clear viewing from hear on out. January 15, 2013
The service was awesome Other than the wait for an appointment, everything was great. Our slider works better than when it was new. January 15, 2013
Excellent Customer Service What a great company to do business with. I would recommend that anyone considering buying windows (either for new construction or replacement) consider Milgard. Milgard puts the "Customer" back into Service. January 15, 2013
Replacement of a failed window seal I called the Milgard service number and was professionally received. A service appointment was established, communication via e-mail was provided to confirm the service visit. The service technician arrived on time and replaced the window within a very short period of time leaving the area clean and neat. I am very pleased with our experience. January 15, 2013
Excellent service and reliability. Each detail was followed thru with professionalism and courtesy. Reliable and friendly service. Definitely recommend. January 15, 2013
Again...Sheila and Carlos...EXCELLENT!!! Thanks for the speedy scheduling and time in home! you guys are awesome! January 14, 2013
Terrific service Highest praise with regard to our relationship with Milgard, from the initial contact with service department to final installation. Highly recommend Milgard. Thank you Steve January 14, 2013
Great! Love the care for the customer they have it was great. I love that they came and took care my problem in a timely manner and the customer service person Pat was so helpful on the phone. She really took the time to help me out. January 14, 2013
Excellent Tech Service Five of seven windows installed would not slide up and down properly; two would not close all the way down. The service man (Mark) A called to see if he could come 1/2 hour early. He was very efficient, courteous, had all the tools and fixed everything in short order. January 14, 2013
I have found Milgard to be a responsive company that emphasizes excellence. Glen was the service rep who addressed my sliding glass door problem. He was very professional and knew the product. He is to be commended for fixing my door within a short time frame in an excellent manner. January 14, 2013
Worthless Milgard guarantee for broken glass Just like "justice delayed is justice denied", Milgard's "free replacement for broken windows" is worthless, due to the very long - 3-4 weeks!, lead time - for security reasons, you can't ignore a broken pane of glass! I had it replaced in a few days, even though they had to make the (2-panes) unit out of town. And at my own expense. Having been in management, I know this isn't excusable, espec. when they said "we're busy". Worthess excuse, since there a millions of unemployed and many hunger glass shops here (San Diego). I suspect a high % of people waiting for service also gave up - this of course goes right to the bottom line profit for MilGard, since it's a cost avoided. The service rep wasn't much help, repeating over and over again "it's free". Free is no good if, in the meantime, you risk a break-in. - DISAPPOINTED January 14, 2013
Awesome customer service!!! I had 2 windows in my home that the seals broke that I was able to utilize my life time warranty. I had great interaction with Rick from the Oregon City area. Complete professionalism and prompt service. I am completely impressed with the inhome service gentlemen who came to my home. Professional, courteous and had both windows repaired in about 30 minutes. I will definitely recommend in the future.! Thank you!!! January 14, 2013
Excellent! The technicians were fast, clean, friendly and very efficient. January 14, 2013
Unprecedented Service! In an era of customer no service by many other companies, every aspect of your response to the issue was professional and service was much better than I could have expected. January 14, 2013
Great customer service. I only had to call Milgard once. The customer service process is outstanding. The product is great and the customer service will be a hige factor in selecting Milgard for all future replacement wondows. January 14, 2013
Service resolved all problems Was concerned when I received a call 2 days before the scheduled appointment postponing the appointment from Friday to Monday. Explained to the CSR that the service needed to occur on Friday and had ctually held up the sale of the home. CSR escalated the issue to management and was able to get a tech to the house on Thursday. Very helpful! Thank you for understanding the urgency of this request and making it happen! Regards, Kris Iyer January 14, 2013
Excellent service Milgard gave me a two hour window in which to be home for the service. The in-home tech was prompt, kind, and very efficient. The service was completed in ten minutes, and since the windows are under warranty, it was free. Highly recommend this company and service. January 13, 2013
Excellent service What a very nice young man and a great representative of your company. He was extremely helpful and did his job perfect. He was very helpful and showed us how to care for our windows so they last forever. He was very efficient and got the job done in recore time. We would recomment your company to anyone. Excellent service Excellent Jesse January 13, 2013
Milgard stands behind their products. The warranty process was easy, timely and resulted in replacement of dual pane windows that had failed. The personnel were friendly, professional and effective. It could not have gone more smoothly or had a better result. Thank you, Milgard, for standing by your warranty and for your excellent products. January 13, 2013
Unbelievable Great Service I'm still amazed at how fantastic Milgard's service is. This company goes above and beyond what should ever be expected. I don't think I've ever experienced the kind of excellence that this company offers. Thank You! January 12, 2013
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