Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5060 6862
Service Tech was prompt and courteous. But did not have or wear any booties over his size 10 work boots. I find it hard to believe that Milgard does not supply protective booties for their workers???? They are needed and the workers should have to wear them. September 29, 2012
Service was great and glad to have a company honor its guarantee Our service tech showed up on time, was awesome in assisting us with the issues we had with our windows. We are original owners of our home, and have been in it for over 15 years. Milgard stood by their lifetime warranty and is fixing several windows. I would not buy another product other then Milgard. September 29, 2012
Absoutly fantastic experience, excellent response to a problem. We noticed a problem with one of our 10-12 year old windows. Figured the warranty was expired and that we would have to pay to replace the window. Got on Milgard website and sent an email to their service department, which was answered promptly. We explained the problem over the phone, the representative asked us for a couple of measurements and gave us an appointment for the repair. Milgard followed up with an email to remind us about the appointment. The Service Tech arrived on time replaced the window, which fit perfectly and was finished in less than 15 minutes. The Service Tech was very nice, professional, and explained what he did. The whole experience was great. Milgard followed up with an email to make sure everything was taken care of. I would never purchase any other brand of window, with their lifetime warranty and great service I may never have to. September 29, 2012
Best Customer Service Ever! From the time we made the phone call for service, to the service rep that came to our home....Milguard, by far, is the BEST customer service we have ever had from any company. September 29, 2012
Excellent Milgard consistantly provides world class service and an outstanding product. September 29, 2012
Very pleased Rocky represented your company very well: he was prompt, courteous, and efficient, and cleaned up his mess when done. He even removed his shoes before entering our shoe-free home without being asked. The whole process went exactly as explained in the very beginning. Thanks! September 29, 2012
Exceptional Customer Service One section of one of my windows developed screen-like specs inside. I called Milgard customer service and arranged a date for inspection/repair. The two man crew arrived on time, looked at the window and immediately began to replace it. The window installation design and materials make removal and replacement easy if you know what you are doing and this crew did. They had the old window out and the new one in within a half-hour. No charge, it was under warranty, One of the best customer service experiences I have ever had! September 28, 2012
factory failures Windows installed over 6 months ago had screens hat did not fit properly. I have now waited through 4 service appointments, and the results have been 1. new screens also made wrong 2. 2nd set of new screens made wrong. 3. screens not delivered to repair rep on day of next appointment. Someday we may get replacement screens, who knows when? September 28, 2012
Excellent Service Response As usual with this technician, everything was done perfectly. He arrived at the front-end of the service "window", the job was done quickly, and he even helped me move some furniture that he needed to have moved for his installation. He even pointed out a small scratch in the window and offered to have a new window ordered, even though the scratch was inconsequential and I never would have noticed it myself. Technician was careful to remove his shoes when entering my home. Overall service experience was excellent. September 28, 2012
Outstanding serivce Handled the situation with the window with promptness and professionalism. Outstanding from start to finish. September 28, 2012
Excellent service and product I could not be more satisfied. It is great to see a company that stands behind it's product. My technician was very knowledgeable and professional and had the problem solved in minutes. I would recommend Milgard Windows to everyone. September 28, 2012
service and product exemplary Although I was not personally here at time of service, my husband was. I was so relieved when entering house that not only did the repair take place within time frame, it was also repaired in a seamless manner with no damage to frame necessitating any further repairs. I am an interior designer and would recommend Milgard windows for future installs. September 28, 2012
missing key When I received the door, It was missing the key. I left voice msg at Milgard headquarter but no one called me back. I had to wait for 3 days for them to return my phone call. Finally Milgard came out 2 1/2 weeks later to install new locks. September 28, 2012
No one showed or even called me! No one called, showed, or even tried to contact me!! September 28, 2012
Excellent work and service. I've owned my home over 20 yrs with Migard windows .And they back them with there lifetime warranty. I had them out for a service and no matter how old the windows were they took care of it . The windows still look and work great, I'll always have Milgard windows in my home. September 28, 2012
Warranty service was great! I used the website to submit a request to be contacted concerning some trouble we were having with our vertical slide windows; I got an email response from a local warranty rep with a target date for service (a few days later). I confirmed the target date and received a subsequent phone call to confirm the target service time frame (10am-12pm) for the day. Everything worked out great. The service tech showed up promptly and addressed all the warranty concerns (and was even kind enough to share a few pointers related to the windows). The repairs were quick and thorough. I was quiet impressed. September 28, 2012
replace cloudy window Technician, Rudy, was professional and efficient. So nice to do business with a company and people who seem to value their customers. Thank you! September 27, 2012
The service was good. The service was good. From the original call requesting warranty work done, it was easy and effiecient. I appreciated the email in advance with the appointment time and the follow up postcard in the mail. The service man showed up slightly early and was very professional and effiecient. It was great. September 27, 2012
Quick, efficient, professional! The appointment setter was professional and courteous. I also was impressed with the follow up e-mail reminder for the appointment that was sent out the day before. I like the addition of the picture of the Repair person so I would know who to expect. The job was done fast, and it is wonderful opening our windows now. Not only did he fix the broken window but also tweaked our other two - AND - our neighbor saw the repairman and asked him to come over and fix one of his windows when he was done with ours. (Our subdivison was built by only one Developer who used Milgard on all the homes.) Thank you for a nice experience! September 27, 2012
Exemplary service from top to bottom! Could not have been more friendly and knowledgeable staff to deal with. They went above and beyond my expectations. Thank you very much! September 27, 2012
Keep doing what you know best Your customer service has been excellent over the last ten years and you back up your guarantee. The techs have been very professional and considerate of a person's home. I tell people to look at Milgard for their window needs. September 27, 2012
Excellent Very helpful. I appreciate the lifetime warranty from your great product as well September 27, 2012
Excellant Service from the Technician and Customer Service. The service from start to finish was excellent. Highly recommend your product and many in our neighborhood have the same windows installed. September 27, 2012
Lifetime support of windows excellent We had Milgard windows installed throughout our home thirteen years ago. We chose Milgard because of their quality and lifetime service. There have only been a few problems since that time. Recently they quickly addressed a minor issue we had with a sliding glass door. Even through the difficult times that businesses have had in recent years Milgard still follows through on their commitments made more than a decade ago. This rates Milgard as among the best and most reliable companies we have dealt with. 5 stars! September 27, 2012
A true full Lifetime Warranty! Milgard truly represents what we all expect when we buy a product that says Lifetime Warranty. I requested the service online, they communicated with me a day after, they must keep excellent records of their clients, because with me just indicating the mesurements of the window pane, and a picture was all they needed. They came to my house on time, took the old window out, popped the new one in, and away they went. No papers to sign, no delays, I think Milgard is an excellent product and has great service to back up their windows. September 27, 2012
Milgard service is simply the best! My Milgard windows are over 10 years old, and Milgard stood behind them as if they were just purchased! The service man was in and out in 10 minutes and all of my window problems were solved! Thank you so much! September 27, 2012
Service was timely, efficient, and professional Tech showed up 10 minutes early and completed the job in no time at all. Thank you. September 27, 2012
Quality - All the way We are very pleased with our new Milgard windows and patio door. They add much more light to our small condo and help update the style. September 27, 2012
great job Tech was very nice, on time anddid a wonderful clean up very, Thank you! September 27, 2012
happy the glass was covered for explosion. Service was very good. Qualified prompt technician. We were told to be sure to keep this small upstairs stationary window in the shower ventilated by keeping the sliding window open. Implying that the reason for the 3am explosion of the frosted interior pane into the shower was related to ventilation. The window is always in the open position and the sliding portion had nothing to do with the glass exploding. The windows were installed 6 years ago. September 27, 2012
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