Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Lifetime Warranty-it's real; customer service exceptional I suspect that my twin boys, occupying two different rooms, each with double pane windows operated with cranks, have something to do with the crank mechanism failures in all four windows, but they did fail after some maybe 3 or 4 years of usage. When I called Customer Service, the representative, Tara, was extremely helpful and without any further questioning why and what, etc, she just asked me if I could send her a picture of the mechanism, which I did. I got all the parts in 2 days!!! Replacement was very easy. I, being a DIYer, did it in approximately 15minutes per window. I can not imagine a better service and warranty policy. I would recommend Milgard Windows to anybody. You don't get that kind of Customer Service and warranty promise often anymore. Thank you Milgard Windows and your very responsive representative from CS. Kris Falkowski March 8, 2013
Great service techs The guys who came out to the house were great. They were very friendly, courteous and helpful. We had an issue with one of the replacement windows and they thoroughly explained the situation and the procedure to remedy the issue. They also gave advice on a slider which our dog had scratched. We were very pleased with the service they provided. March 8, 2013
I have zero complaints about Milgard service!!! I don't know what is reasonable to expect from products. Our Milgard products are 9 or 10 years old. We have just had our 2nd and 3rd crank out windows replaced for moisture between the panes The first was replaced last summer/fall for the same concern. A problem that has never been resolved is the locks on sliding windows that catch when the window is closed and pulls a portion of the framing of the window loose. As a consequence we have removed the locks and use a 2x2 in the guide for security. We have asked techs about the problem when they were repairing other problems (not this time) but didn't get much of a response. I don't need service for this problem. I just want Milgard to know. I'd give Milgard an "8" for product. Thank you. March 8, 2013
Service and installer were both excellent. Installer arrived early and did an outstanding job of removing a large window and installing a new one. He was pleasant and efficient. He even washed the newly installed window. It is a pleasure to do business with a company such as yours. March 8, 2013
customer service - great Service tech couteous, prompt and swift. Tech even explained improvements made on replacements. thanks to the team, too March 8, 2013
They were great in correcting the issues we had This was a great service and they have always been very responsive when we have discovered a problem with our windows. We even had a mistake on ordering the glass and this was corrected in a timely manner. Thank you! March 8, 2013
Good but somewhat disappointing. The inside lever on our sliding door broke. The service man fixed it but had to put a new lock cylinder in. All of our exterior doors are keyed the same so now we have to call a locksmith or something to have the sliding door lock re-keyed to match the rest of the locks in the house. March 8, 2013
Excellent Service Technician The service technician did an excellent job and made sure all of the problems were corrected in a timely manner. March 8, 2013
Best service experience I've ever had. My initial call was returned promptly, follow up and scheduling was great, and the technician was on time, courteous, helpful, even pointed out a second window that needed attention, which I had failed to notice. Came back for follow up appointment to fix that issue -- again, scheduled promptly and efficiently, arrived on time. Really, couldn't have asked for any aspect of this to have been better. I'm now a Milgard customer for life! March 7, 2013
Fast, professional service! I had a call back within one day of submitting my service request online to set up a service appt. The technician arrived on time and was very nice and professional about the job. Milgard really stands behind their windows and their warranties. March 7, 2013
You hype your warranty but cover next to nothing. You go on about how great your lifetime warranty is but when i read your warranty, there is a big long list of exclusions. I am not sure what IS covered. The inside pane of glass on my window cracked with no one even at home. And that is NOT covered. I am not impressed and would NOT buy any more Milgard products. And when i talked to your representative on the phone and said i had a cracked window, she did NOT tell me that it was not covered but would send out someone to look at it in about a month!!! March 7, 2013
Service was outstanding! Our technician came on time and inspected all of our windows even though he was here to replace the one I noticed. Turns out several others needed replacing as well. When he came back to fix the additional windows I asked him to check a window that had some water droplets on the inside. He had already put his ladder away, but was so kind to get it back out and check the window. Went out of his way to fix the problem. We are very pleased with the service and are very happy with the windows. Couldnt have gone better, Thanks so much Sean! March 7, 2013
Great Customer Service! Pat was so great on the phone! She sent me videos and had the part I needed waiting for me at the front desk! The two girls at the front desk were kind and helpful! Overall great experience! When I build my next home, I will use your products! March 7, 2013
terrific service Very please with the product and service. Very prompt in handling replacement window. Thanks! March 7, 2013
Warrenty Repair Our Milgard windows, skylight, & sliding doors were installed some 17 years ago. This fall one of the skylights failed and the sliders were malfunctioning. I called the Milgard service number and they knew what windows/skylights/sliders we had and set an appointment to include the crew bringing the replacement skylight with them. Tech's Gill & Tim showed up with the new skylight and parts to repair the sliders. They were both professional and friendly. It was great to have the entire job completed in one visit. Great job to the entire crew from the phone call to the install. March 7, 2013
PEOPLE WERE EXCELLENT; CUSTOMER SERVICE WAS NOT Window glass was covered under lifetime warranty. Sent glass with scratch on it. Had to schedule another appointment. I specifically asked for first appointment. Day before appointment; received e-mail indicating that appointment time was pushed back to 9-11 am. I did not have chance to re-schedule. Not happy that appointment time was changed last minute. I had no choice but to wait for tech. March 7, 2013
fixed everything but the mystery problem. The service tech fixed half a dozen problems but could not shed light on a problem with noise from one of our bedroom windows. March 6, 2013
On time accurate repair!!! Our sliding glass door was not moving smoothly and we had our handyman make adjustments. It still malfunctioned. My wife contacted Milguard and scheduled an appointment. We were notified by email and phone the day before and given a "window" of time for the tech to be here. He arrived on time and replaced the track with minimum impact to our busy day Great job!!! March 6, 2013
Great service and professional attitude. I am impressed with the reliability of your company's service and by stading behing your product with lifetime warranty. I'd recommend your company without hesitation. March 6, 2013
Excellent Service I setup service for my parents house and everyting went very well! March 6, 2013
Prompt & Excellent service Juan arrived at the exact beginning of his scheduled time period. We had received an email in advance from Milgard giving his name and picture. He repaired all three problem windows in 25 minutes. He had all necessary parts available on his truck. Though our windows were not under warranty since we only purchased this house one year ago, the charge for service was waived by Milgard, apparently because we had done thousands of $ of business with them at our previous residence. We had not asked for, and didn't expect, such consideration. We are grateful. March 6, 2013
You can't beat Milgard windows!!! this was my second interaction with Milgard and I have found its service to be unequaled. If it costs a bit more for Milgard, do it anyway, it's worth the price in the long run. You won't find another company with the same reputation. March 6, 2013
Initial experience has been very disappointing Purchased a brand new home in Trabuco Canyon. Unfortunately, although the home has a great view -- mountains and city lights -- the builder installed "grided" windows. We have been working with Milgard to replace the new windows with clear glass, but so far the process has been very tedious. March 6, 2013
Excelent Service We purchased our home about ten years ago and have no isses what so ever with the windows or doors until about six months ago our Sliding Glass patio door lost it's seal and as a resul began to show dirt and stuff on the inside that we could not even get to. I called Milgard and they promptly arranged for a service tech to come out. He arrived just as planned and within minutes had the unit swapped out, cleaned up and ready to leave. We were very surprised when there was no charge for the service. We were very impressed to say the least with the customer care that we received and how well Milgard stands behind their products. March 6, 2013
Excellent service! Thank you for taking care of our repair quickly so we could get it ready for the sale of our home. Everyone was courteous and professional. The buyers are very happy to know that the lifetime guarantee is transferrable and that was a real plus for the sale of this home. Have a wonderful day! Sarah March 6, 2013
Rudy was great! Solved the problem immediately. I am nothing but satisfied with Milgard's performance ! March 5, 2013
Milgard warranty and service is excellent We built a home six years ago with Milgard windows. Almost all of the windows are single-hung. Over time, many have developed a noticeable sag in the top frame of the bottom pane. I called Milgard to inquire if this problem was covered by the warranty and to ask about replacing a small broken window. The sent a tech out to take a look. Sergio was very polite, knowledgeable, and articulate. He even put booties over his shoes to protect the carpet! He identified the problem with the windows (manufactured with a batch of bad springs), explained how he would fix them (new springs and some internal shims), and gave me instructions about how to prepare for his return at a later date. Three panes were also identified as having failed (there was moisture inside). The failed pains were replaced under warranty. The broken window was replaced as a courtesy (they said this was possible because it was small). Sergio returned on a separate visit to replace the failed panes and install the new springs and shims. We have a lot of windows. This was not a small job. I am very impressed with Milgard's warranty: they really stand behind their product. Their customer service is excellent. If we were to build another home, I would choose Milgard again without hesitation. March 5, 2013
I recommend Milgard window products to my friends. Milgard made ownership of my ocean-view custom home in San Clemente a pleasure for 25 years. I can't wait to build another house so I can install them again. They are the best in the business. I wish more companies would take customer service lessons from this firm. Far exceed your expectations and really seem more like old friends. I never stop thanking my contractor for advising me to buy this brand so many years ago. March 5, 2013
The service was fast professional and clean, great customer service team! We had our new Milgard windows installed in June of 2012, one of the windows downstairs developed a small crack in the glass. The warranty service team quickly scheduled the fix and the techinician showed up exactly when sceduled and did a VERY professional job of replacing both panes of the main panel quickly and in a very clean and organized fasion. You would never know he was even there exept for the new pane with no cracks. Great customer service team! March 5, 2013
Great Service You dont often know that you are working with a good company until something goes wrong. After identifying a need with a window, a call to service was greeted quickly and hastle free. Within days, the replacement was installed by a courteous and professional team. They were very careful and very clean in the house. This experience justifies our purchase and Milgard is highly recommended. March 5, 2013
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