Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Excellent Tech Service Five of seven windows installed would not slide up and down properly; two would not close all the way down. The service man (Mark) A called to see if he could come 1/2 hour early. He was very efficient, courteous, had all the tools and fixed everything in short order. January 14, 2013
I have found Milgard to be a responsive company that emphasizes excellence. Glen was the service rep who addressed my sliding glass door problem. He was very professional and knew the product. He is to be commended for fixing my door within a short time frame in an excellent manner. January 14, 2013
Worthless Milgard guarantee for broken glass Just like "justice delayed is justice denied", Milgard's "free replacement for broken windows" is worthless, due to the very long - 3-4 weeks!, lead time - for security reasons, you can't ignore a broken pane of glass! I had it replaced in a few days, even though they had to make the (2-panes) unit out of town. And at my own expense. Having been in management, I know this isn't excusable, espec. when they said "we're busy". Worthess excuse, since there a millions of unemployed and many hunger glass shops here (San Diego). I suspect a high % of people waiting for service also gave up - this of course goes right to the bottom line profit for MilGard, since it's a cost avoided. The service rep wasn't much help, repeating over and over again "it's free". Free is no good if, in the meantime, you risk a break-in. - DISAPPOINTED January 14, 2013
Awesome customer service!!! I had 2 windows in my home that the seals broke that I was able to utilize my life time warranty. I had great interaction with Rick from the Oregon City area. Complete professionalism and prompt service. I am completely impressed with the inhome service gentlemen who came to my home. Professional, courteous and had both windows repaired in about 30 minutes. I will definitely recommend in the future.! Thank you!!! January 14, 2013
Excellent! The technicians were fast, clean, friendly and very efficient. January 14, 2013
Unprecedented Service! In an era of customer no service by many other companies, every aspect of your response to the issue was professional and service was much better than I could have expected. January 14, 2013
Great customer service. I only had to call Milgard once. The customer service process is outstanding. The product is great and the customer service will be a hige factor in selecting Milgard for all future replacement wondows. January 14, 2013
Service resolved all problems Was concerned when I received a call 2 days before the scheduled appointment postponing the appointment from Friday to Monday. Explained to the CSR that the service needed to occur on Friday and had ctually held up the sale of the home. CSR escalated the issue to management and was able to get a tech to the house on Thursday. Very helpful! Thank you for understanding the urgency of this request and making it happen! Regards, Kris Iyer January 14, 2013
Excellent service Milgard gave me a two hour window in which to be home for the service. The in-home tech was prompt, kind, and very efficient. The service was completed in ten minutes, and since the windows are under warranty, it was free. Highly recommend this company and service. January 13, 2013
Excellent service What a very nice young man and a great representative of your company. He was extremely helpful and did his job perfect. He was very helpful and showed us how to care for our windows so they last forever. He was very efficient and got the job done in recore time. We would recomment your company to anyone. Excellent service Excellent Jesse January 13, 2013
Milgard stands behind their products. The warranty process was easy, timely and resulted in replacement of dual pane windows that had failed. The personnel were friendly, professional and effective. It could not have gone more smoothly or had a better result. Thank you, Milgard, for standing by your warranty and for your excellent products. January 13, 2013
Unbelievable Great Service I'm still amazed at how fantastic Milgard's service is. This company goes above and beyond what should ever be expected. I don't think I've ever experienced the kind of excellence that this company offers. Thank You! January 12, 2013
Serviceman, Frank, was friendly, efficient and helpful. I would reccommend Milguard windows and service to my friends. Thank you! January 11, 2013
polite, responsive, timely quality product and follow up service, definitely recommend January 11, 2013
Best customer service ever! I had the best experience with both the customer service representative and with the technicians who replaced my window. Every step of the way they were professional and courteous. I highly recommend this company and I am very glad that every window in my house is a Milgard window. January 11, 2013
Pleasantly surprised! Our builder (Skogman Homes) used these windows and at that time a local company handled them. I was suspicious when the local company no longer would provide service and thought we would never get any warranty work. We have had two issues since and the service has been fantastic. I would use these windows again. January 11, 2013
Professional, knowledgeable, on-time The Service Tech was very professional, knew right what to do, and took care of the problem in less than 20 min. He was 1/2 hr into the 2 hour window, which was appreciated. January 11, 2013
Liza and John in the service department excel in their customer service skills!!!!! I will highly recommend MILGARD windows to anyone that may ask due to the excellent customer service I received!!! January 11, 2013
The technician was prompt, professional and did an excellent service. The technician was professional, friendly and on time. He wasted no time in dealing with the problem and gave me pointers on how to close the door. January 10, 2013
On time and efficient Technicians called 15 minutes before start of arrival time frame - arrived within 5 minutes of time frame - quick - efficient - polite - neat. A very professional experience. January 10, 2013
Terrific warranty and service! I am very pleased with Milgard windows and service. I have installed Milgard windows in my personal residence as well as in two of my rental properties. I am 100% pleased with Milgard windows and service. I always highly recommend Milgard windows to anyone who wants to install new windows. GA, San Jose January 10, 2013
Excipients Service Initial response was a little slow, but not a major problem. Order was not communicated quite correctly - one piece of glass was not in initial order -. However, product that was delivered was installed very professionally and efficiently. Overall, we are pleased with the product, the warranty, and the service. We will definitely use and recommend Milgard in the future. January 10, 2013
Prompt, courteous, professional, THANK YOU !!! I have had previous experience with Milgard Windows and it is so enlightening to know that the level of commitment to providing excellent service has not changed in that span of time. January 10, 2013
Great service! The crew of two guys came out early on the day promised and did the work on the sliding glass door. They then lubricated the top so it would slide even better. I was very pleased with the service. I have had the door for about 25 years so I was quite happy that "lifetime warranty" actually means what says. I have another sliding glass door that I had put in later than the first and I'm crossing my fingers that it's a Milgard door. Thanks again. January 10, 2013
Overall Excellent Experience with Replacing a Broken Glass in Window From Beginning to End - The call in to let the distributor know that my Millgard glass window was broken, to scheduling the appointment, to the repair tech performing the repair, it was an excellent experience. Everyone was very professional and handled my situation with utmost courtesy and professionalism. Thanks to all the Millgard Distributors and Associates. January 9, 2013
Great service!! Thank you, Milgard. The service was excellent and the problem was taken care of quickly and efficiently. We can definitely recommend Milgard windows. January 9, 2013
The service was outstanding! The service I received scheduling and actually getting the company to come and install my windows was outstanding. I was very happy with everything that happened with the window installment. Everyone involved were very professional. I would recommend installing Milgard to anyone thinking about getting new windows. January 9, 2013
Good company I was very pleased that Milgard stood behind its product and took care of replacing my window, even though the windows were purchase by the previous owner. I am very impressed and would put them first if I were to need other replacement windows. in the future. January 9, 2013
The product is worldclass In my case, it's been 30 years since I've changed out my windows. This makes choosing the right product and the right supplier and installer a vital decision. After much research, I was delighted to end up with the best product, the right supplier and the right installer. All showed flexibility beyond any other prospect that I interviewed. Further, I stay in touch with all parties and this type of product/service relationship is extremely rare. Milgard has been incredibly responsive and the lifetime warranty lets me sleep at night. It feels so rare in today's rough and tumble culture, to have found such a high quality and honest product and product team. January 9, 2013
Fabulous Service! I called to get service on a Milgard window that imploded all by itself one night. The service call was scheduled a number of weeks out from the date I called. The service technician showed up earlier than expected on the scheduled day, which was great for me. He had the glass replaced in about 10 minutes and took some time to explain the updated design of the new glass insert which should prevent this type of issue. He was very kind and respectful. January 9, 2013
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