Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6454 8737
Everything you would expect, and more... When we built our home in 1999, we decided to "invest" in Milgard windows. Our previous home was built with lifetime guarantee windows, but that company was no longer in business. The guarantee meant nothing. We were not going to make that mistake again and chose Milgard. We have only had a couple of issues that have needed attention, but Milgard has been wonderfully responsive to our needs. From the initial customer service contact to the guys in the red shirts doing the repair, we have been treated exceptional. Thank you! April 25, 2013
great service thought this was one of the best customer service companies I have ever worked with. Outstanding knowledge and total customer care. Service tech went to great lengths to take care of my problem. I will never purchase a window that does not have your name on it. Thanks you Ralph April 25, 2013
Replaced new window that had markings on it. When my new window was put in, the installer noticed that there were markings on the inside between the two panes and suggested getting it replaced as it would become a nuisance when cleaning. I called Milgard and they put me into their schedule and came when promised and replaced the window neatly and quickly and at no extra expense to me. April 25, 2013
Great workmanship We did not receive an email or phone call as to the time the guys would be at our house. Luckily they called us early due to a cancellation and we were home. Other than the lack of communication, the servicemen were great!! They were respectful of our floors, etc and very personable. They were professional and hard workers. A great representative for Milgard. I also want to add this was warranty work. I am so impressed with the way Milgard stands behind their product! You don't see that kind of attitude much these days. I won't ever buy any other brand of windows!! April 25, 2013
very good and timely service, excellent. The employees showed up right on time . Had our problem fixed in know time at all. very professonel. Thank You April 25, 2013
No Hassle Repairs What a pleasant experience. No hassles and all contact was professional and timely. Wish more businesses followed your philosophy. Thank You, Kevin April 24, 2013
The Service Tech's were outstanding Today I had two Milgard Techs at my house to replace four windows that had gone bad. The Techs were at my house at 0800 AM like they said the would be. They were very polite and courteous. They were very professional and answered any questions I had. It took 1 hour and 15 minutes to replace the windows. To me that was very fast and the new windows look great. Both Techs did a great job and Should be commended. Based on My experience today I would recommend Milgard to anyone who is thinking about installing new windows. Thank you April 24, 2013
The problem was fixed promptly and professionaly From the initial contact of reporting my problem to the solving of my problem, everyone was helpful and courteous. The service was prompt and and professional. It was nice to be reminded what great service is about. Thank you April 24, 2013
Had I known... Had I known I would have purchased all Milgard Windows. I have 2 windows that are not Milgard and now I am kicking myself for that. I am having a problem with one of them and the other manufacturer is not standing by their warranty which is causing me a grief. Milgard warranty was professional, quick, and just excellent. April 24, 2013
Service was awesome. The sliding door is 11 years old and works quieter and easier now than the day it was installed! Service was awesome. The sliding door is 11 years old and works quieter and easier now than the day it was installed! This is my 1st experience with using the warranty on a Milgard product and they exceeded expectations. Affirms why I want Milgard products. April 24, 2013
A great expereance..I have a new window I am happy! What else need to be said! April 24, 2013
Great Service! These windows were installed over ten years ago. The hand crank would no longer close the window all the way, requiring someone to go outside and push the casement window closed. I went to the business I purchased the windows from and within a few weeks I was contacted by Milguard, an appointment was set up and the window was fixed. No questions, no paperwork, everything was excellent. April 24, 2013
Couldn't ask for better service. The tech showed up when he was supposed to adn fixed my window quickly. I was very happylb April 24, 2013
Excellent service! We installed Milgard Tuscany throughout our remodeled home and appreciate their performance. The frame of 1 vent stop broke and Tom came all the way to Chattaroy to install a replacement and show us how to change. He did much more than that, explaining details of the Milgard warranty, showing how to remove the sliding windows for cleaning, easy ways to remove and replace the screens and explained about the website features. Tom is an excellent representative for Milgard! Thank you! The Rogers April 23, 2013
Awesome! All I can say is when you buy quality you only cry once! Everything about Milgard is fantastic! Russ Dzingle April 23, 2013
Repair Service tech was quick and professional....I was very pleased from beginning to end. April 23, 2013
Spectacular! Rocky was very professional, prompt to resolve, explained what he was doing and Bamm out the door. Thank you JN April 23, 2013
Excellent. Everyone on the phone and in person was very professional. I am so happy you have your replacement guarantee! April 23, 2013
Well served... I had a 12+ year old double pane glass window that had a broken seal. I called on it, and with just a quick use of a measuring tape on my end, they were set with an appointment. The sizes I gave them left room for error, so they sent the tech along with both possible replacement sizes to be sure the job was done. Overall, great service, and the replacement glass looks great. April 23, 2013
Thank you We did not have a chance to meet the service tech - he had access to house through a lock box. Job was nicely done. Thank you! April 23, 2013
Good professional service. Service rep called before his arrival and arrived within the time frame given. He was very professional, personable and knowledgable about the window he was replacing in the house. The new window looks great! April 23, 2013
The service generated a unique sense that the customer really matters. It is just human to like to be appreciated and that the time and thought spent in a major purchase is rewarded. Your service was at a standard that is seldom experienced today. As Milton S. Hershey said at the start of his famous career, "Give them Quality. That's the best kind of advertising." I hope Milgard will keep up the good work. It was a "quality" experience that showed an appreciation for the customer. April 23, 2013
This service w was great The service couldn't get any better, that's why we like Milgard. Please pass on our thanks . Vern Reis April 23, 2013
I will be raving about Milgard for years to come! They had me at hello! When I dialed, I do not think the phone rang even once before a live person greeted me and directed my call to Melissa. Melissa was extremely pleasant and professional to work with. Now I know very little about anything window related, she was very patient while walking me though finding the information she needed. When the service techs were out, they were also very pleasant to work with and welcomed them into my home. This is all service related, now I will share my thoughts on the warrenty on my windows! Truly the best in the industry!! Hassle free replacements under warranty! Unheard-of! You can clearly see that Milgaurd takes care of their employees and customers! Thank you for making it so easy! You have a lifelong customer ;) April 23, 2013
Great and prompt service. Prompt service and knowledgeable individuals both on the phone and in-home service. April 23, 2013
Excellent service The only concern I had was although Milgard installed all the windows in the home and the service tech knew there were windows in the basement needing repair, the in-home tech refused to service the basement windows because it wasn't on the order sheet. This is concerning to me because apparently I need to call for another service for the basement. April 23, 2013
The service was good. Milguard's ability to service my needs on the front end was less than desirable. It took a month of going back and forth with Allison to finally reach an associate that would hear and work towards resolving our needs. Even then, my phone calls got shuffled through several people. Once I got connected to the appropriate person, then the work finally got scheduled and completed. The rep who came to our home was professional and efficient. Not a good first impression, but a good finish. April 23, 2013
Very good job. Your guy was out here on time and made the repair quickly as I watched him. It's easy when you know how and have the right tools.. Thanks for the fix! Michael April 23, 2013
Superb and quick.. The only reason I didn't give 5 stars is that there was a delay in the installation on the day of. They did call, albeit 1.5 hours into the 3 hour time frame. They did show up at the corrected time. We had a large picture window (1 of 4) fail after 8 years.(Seal - window was still ok to stay in place until replacement.) I called the store that I bought the window from and they said it would be 2 days before I would get a call. I got a service call back in 2 hours and a installation date - 2.5 weeks out. Perfect. Other than the timing issue. The whole process from arrival to departure took 18 minutes! Leaving me with new window and clean too! Thank you to the professional men that did the work! I wish I thought to video it for share. April 22, 2013
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