Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5056 6855
Overall customer service was fine. The tech was not good. The tech (Alex?) may indeed have the ability to do professional work but we did not have a good experience with him. On the first visit, my wife was home, he attempted to repair single-hung window with broken internal hardware and replace a patio slider that was fogging between the dual panes . When I got home from work that day, I tested the single-hung window and it open and closed smoothly but was very noisy. On the same visit, my wife asked if he would check each window while he was there. He said, "I can't, it is not on the work order." So, I had to call and request another service visit for the noisy window. I requested that the first window gets repaired correctly and while he is there, all other single hung windows checked for easier opening. When the tech arrived, he told my wife that he would redo the repair on the first window but that he would not check all other windows. My wife had to call me at work while with the tech at the house. I asked her to look at the paperwork and the work order showed the repair request AND overall inspection as work that is supposed to be completed on this visit. For some reason, he still wasn't convinced and he got on the phone and had to call his office in front of my wife to make sure it was right. In addition, he said "the request/work-order was generated by a new girl at the office." Why didn't the tech just do the work on the work-order? I am not interested how long the customer service girl has worked there. She was very nice on the phone. I have not been home to inspect today's service call but the impressive lifetime warranty is weakened by poor professionalism and calling twice for the same problem. September 18, 2012
Service was great Juan showed up ontime and was in and out in 5 minutes. September 18, 2012
Very good service This is the second time I had to have service in the last 10 years I would highly recomend Milgard They seem to stand by what they sell September 18, 2012
Jorge is an excellent technician Thrilled to have 3 of our sliders renewed through Jorge's replacing the rollers on the doors. Will have to have a return service call for two more sliders that we unfortunately did not schedule for this visit. Jorge protected our carpets. He worked rapidly and did an excellent job. A real asset for Milgard. We love our Milgard doors and windows. September 18, 2012
Milgard always meets my expectations. We replaced our entire house with Milgard windows. Loved them so much we replaced our entire vacation home windows with Milgard. Would never use any other company. Thank you for your high quaility product and great customer service. September 18, 2012
Flexible folks I didn't measure my window correctly and my serviceman was reassuring and took care of the mistake by remeasuring and reordering. I wasn't made to feel like I put him out or foolish for inaccurate measuring. September 18, 2012
Outstanding service! Milgard's service department was very professional and very eager to help me resolve my window issue. They had records showing that my windows were still under warranty and were very proactive in trying to resolve my issues as soon as possible. I am so happy with the quality of service provided by Milgard, I believe I will make them my number one choice when it comes to ordering or servicing doors and windows. Milgard takes great care of its customers. September 18, 2012
The way customer service should be done! The whole process was super easy! Some of the best customer service I have ever received! September 17, 2012
Great people Your guys were on time and they were thorough. They stuck with the job until everything was satisfactory, despite various problems. They were neat and clean, knowledgeable. I would suggest that they both get a raise! Great guys solved all my window problems. September 17, 2012
Outstanding, quality service by a very talented, personable service rep !!! My window was replaced in a highly prodessional outstanding manner. Edgar did a great job. Answered all my questions clearly and succintly. He is a valuable asset for Milgard September 17, 2012
warranty We felt the tech was hurried. He did the repair so quickly he had to redo twice, leaving unnecessary holes in the frame of the window. In the end my husband pointed out an issue which lead to another adjustment.....and hole. The window works! September 17, 2012
excellent service A few years ago we bought Milgard Windows for our new home. We noticed the seal on several of the windows wasn't holding up. We called about replacement windows and Mark S. came to our rescue. He called and got the glass in a timely manner and installed them as soon as the windows were in. He did it in a timely manner and Milgard honored their guarantee. The replacement glass and installation was free. I was shocked to find a company that would actually live up to their promise. September 17, 2012
Excellent Service From the very first phone call to Milgard, I was treated in a professional and sensitive manner. The service rep. gave me clear instructions and even sent me a video by e-mail to watch to see how to measure the window correctly that very day! Because of an already planned vacation, I could not get back to him for a couple of weeks, but he was patient and understanding. He set the installation date as soon as I had the information to him with plenty of advanced notice. The In-Home Service Tech was prompted in his arrival and accomplised the replacement with skill and excellent consideration of being in my home. I am very pleased with your service. September 17, 2012
Very promt service! I had a great experience with the way Milgard handled a few service issues. I was contacted after a few days and everything was taken care of the following week. September 17, 2012
Repaired the window for no charge. I wasn't home but my husband was, so mainly I am pleased that the window was repaired, it works and the warrantee was honored. September 17, 2012
Great service. Except for the initial response (the technician was running late and had to reschedule the appointment to look at the windows to a later date) the service was absolutely great. Everyone was prompt, courteous, friendly and professional. The windows were replaced very quickly, and look as good as new. Thank you, Milgard! September 17, 2012
Very professional technician, great service There was a little time lag from when I submitted the intitial request, had to resubmit about a week later before anyone made contact. After that, the process was very smooth. September 17, 2012
Good, but could be better I have Milgard doors and windows throughout my house exclusively. There was one sliding glass door that I did most recently and the styles have changed slightly on the door, the locking mechanism and the screen. The changes ont he door only appear to be cosmetic, whereas the changes on the lock and the screen and very functional-related. I called to schedule an appointment (about 6 weeks until they could come-out from the time I called-in) because the lock on a 12' slider; 3 piece, with two staionary on either side, slider in the middle. I was hopeful that they might change-out the lock as the newer, updated one is much easier to operate, especially for the kids and seems to be a much safer locking mechanism overall. That did not happen unfortunately. I still have the same lock, however the guys that came out were over-the-top friendly, poilite and professional. They did fix the lock, so that is good and left only a little mess behind, so all-in-all, pretty good. B grade from this homeowner. September 17, 2012
EXCELLANT PROMPT SERVICE YOUR SERVICE MAN WAS FRIENDLY AND VERY CURTIOUS NOT TO MENTION WAS VERY KNOWLEGABLE IN HIS WORK HE WAS NOT DISTRACTED BY ANY OF OUR QUESTIONS .HE TOOK GREAT CONCERN IN MAKING SURE HE DID NOT LEAVE ANY MARKS ON THE INNER WINDOW AS WAS DONE WITH THE FIRST WINDOW WHILE MAKING SURE IT WAS SEALED PROPERLY September 16, 2012
Milgard tech (SIE) was friendly and knowledgeable--asset to the company I bought 27 windows from Andys Glass in Murrieta. I have had problems with these Milgard windows. The care and time to construct these windows appears to be lacking. The screws that are used to build the frames are placed improperly on several windows. The problem is the single hungs get caught during their travel up and down on these screws. They do not travel smooth and nice but rather harsh and rough. I wish I would have seen the windows up close and noticed these flaws before purchase. I wanted aluminum because of the area I live has a high wildland fire problem, these window will not melt out of their frames like plastic. My service from Milgard was just fine, Sie the technition did the best he could. He pointed out the problem so I will fix myself, service was good ,quality and finished product poor. To add to the aggravation Andys Glass installers left silicone handprints all over the black frames, more work for me cleaning them up....Mark.... September 15, 2012
On time, had the correct window (did not last time), fast and clean. Great warranty program, no problem to get window replaced when it had a problem. Service was efficient, on time and everything was left clean. September 15, 2012
Excellent service From the initial request for service, to the install, Milgard people deliver! Thanks for the peace of mind provided with a terrific product. September 15, 2012
Good service, poor scheduling. Milgard's lifetime guarantee has always been the best reason for investing in their product. However, a guarantee is only as good as the people behind it. When my roofer reported that my skylights had been improperly installed, I made an online service request to have someone from Milgard come and look at it. There was no response. I contacted Milgard again, and received an appointment. Stayed home on the appointment date, no one showed up. Contacted Milgard again, was told that my appointment had been cancelled (I was never notified). New appointment set. Email confirmation said the window for the appointment was 00:00 to 00:00. Contacted Milgard again, asking for a more specific window. Received a new notification with an accurate time window. Milgard technician came this time, confirmed the skylights were the wrong size, and ordered new ones. A few weeks later, a new appointment was made, and the skylights were replaced. I was very hapy with the service proved by the Milgard technicians, and by Milgard's willingness to stand behind their guarantee. No so happy with the scheduling process. September 15, 2012
Iincredible! 10 year old slider had a handle issue. Milgard replaced the handle and serviced door, wow! September 14, 2012
The service was perfect! The two gentlemen who came to my home on Thursday morning were smiling, very polite and did the job very quickly . I was impressed and happy with the outcome! Highly recommend Milgard and their service department. September 14, 2012
Excellent warranty servivice Lisa,who answered the phone was excellent. She guided me to find the ID numbers for the failed panel and set up the appointment date for the service to replace the failed window panel. On the day before the scheduled appointment I received an e-mail giving the time for the service, between 4 and 6pm, and the technician's name, Rudy. Rudy arrived at 4:20 and was very cheerful and pleasant. He placed a drop cloth on the front stoop and then came into the house, took out the failed panel, and disassembled it on his dropcloth. With the replcement glass he had brought he reassembled the panel, cleaned the glass on each side and then reinstalled the panel in the window frame. The window looks like new, and the entire service call was 20 minutes. September 14, 2012
Excellent service. Service technician was very knowledgable, courteous, and prompt. Also the service rep who took my order was knowledgeable and polite. September 14, 2012
Terrible service!! The sliding glass door has a scratch on the inside. They have to come back and replace it again. Very dissapointing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! September 14, 2012
Wonderful service The service provided by Milgard was wonderful. From the customer service represenitive to the the technician who replaced the defective window. I would say this is a great company to do business with. September 14, 2012
Excellent service. The service tech was on time and resolved the problem in a minimum amount of time. It was good to see a company stand behind it's warranty. September 14, 2012
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