Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5721 7766
Felix was awesome! Felix did an awesome job repairing our window and spent time repairing a broken weather strip. What a positiive person and extremely knowledgable about the product. January 5, 2013
Cl;early the best!! We could not be happier with the service - on time, friendly and efficient. "Clearly the best". January 5, 2013
Awesome service The installers were great, only problem my giant window has a black scratch on the inside of the 2 panes of glass. Would like it fixed please. January 5, 2013
excellent overall service Purchased the windows about 12 yrs ago, will very surprised that the lifetime warranty was honored without hesitation . Once i was established according to your guidelines the overall process went very well. Your business seems highly organizes and would not hesitate to use you again. January 5, 2013
Window quality? I have been buying Milgard windows a few at a time for a couple of years. I may be wrong but the last few I bought at the end of 2012 did not seem to be of the same hi quality as the earlier ones I had purchased. There seemed to be more adhesive visible around the edges. The frame around the glass does not appear to be straight. The last group of windows are also in a room that has no window coverings so these items are more noticeable. If the window coverings were removed from the previous windows maybe the frames would appear the same as the last batch. I know the previous windows did not have the excessive adhesive at the edges. January 4, 2013
excellent service! The appointment was verified online in advance. The crew was on time and worked efficiently. The entire job was completed in less than 30 minutes.No charge from the company as they stood by the warranty 100%. I was very pleased with the whole experience, Thank you! January 4, 2013
These two guys were GREAT!! I called the office after our job was finished to say that the two men who came to put in the new window were extremely efficient and worked so well together! I got great service from start to finish! Thank you! I believe their names were Vladimer and Sergei. January 4, 2013
Great Service So we had a window broken by some unknown source. Found that Milgard can repair our window without having to replace the entire window. Just need a small number from the inside of the window and a phone call later we had a replacement window pane on the way. Repair teck was prompt, showed up early an within like 40 minutes later we had our fixed window in place. Great job! Thanks. January 4, 2013
Thanks so much. Thank you for replacing the windows that were fogged up after 11 years. January 4, 2013
Rare quality service My home builder filed for bankruptcy and my warranties all disappeared. I was having some problems with my windows and a community member advised me to call Milgard, so I did. They quickly dispatched someone to my home, who was on time and fixed my windows promptly. It was excellent. January 4, 2013
Excellent from all perspectives! Appointment easily made....Tech on time...windows replaced in no time....all in all an Excellent experience January 4, 2013
very suprised At first I was a little upset with how long it was to have a service person come out and look at the missing window. Because I just thought all they needed to do is measure and place an order. But when the service person arrived he had the replacement window with him and began installing the window. It took him about 1 hour to replace the window and replace the glazing trim on three other windows that had came off in the wind storm. Thank you January 4, 2013
Technical Service Superb!!!! Left phone message and waited two weeks for return call. Never did get that return call so phoned again and this time service department was very accommodating. The technician was punctual in his arrival, courteous greeting, fully explained prcedures of removal and installation, and gave informative answers on questions we had. Very satisfied with service performed that day! January 4, 2013
the service was great Mark was so polite and quick..I couldn't believe how fat it went..I am sooooooo pleased Sheila Heffernan January 4, 2013
Window repair The customer service rep I spoke to was helpful. The time it took to reach a live person seemed a bit excessive. I was on hold for probably 5 minutes or more and this was the second time I called. The first time I just hung up because I have a small baby that needed my attention. I appreciated that the customer service rep provided me her email address so I was able to measure the windows and send over the information she requested at a later time. Thank you for your help! January 3, 2013
service was great Sheila was very proffesional and pleasent to work with. January 3, 2013
Warranty Satisfaction When our builder recommended Milgard Windows because of the lifetime warranty, I noded my head but didn't think much more about it. Fast forward six years and we've had some minor issues with a couple of windows. I emailed Milgard and within two days (it was over the holidays) had a response. They needed a bit more info then scheduled a service appointment. The service tech arrived punctually, all the work was completed in very little time, and the tech was very professional! Glad I didn't argue with my builder! Thank you Milgard! January 3, 2013
Overall Excellent Service I wish all the companies I work with had outstanding Customer Service like Milgard! And, I wish ALL my windows were Milgard with a Milgard Warranty. January 3, 2013
Lack of contact After initial contact by Milgard I had received no further communication until the tech. called to tell me he could come the next day. For several weeks I had no idea when I could or would be served. January 3, 2013
The service for the issue I had was perfect! I was contacted in a prompt manner when I reported the issue. The technician's professionalism, manner and know how was great when they came to the home. The reviewed the issue, showed me how they were going to fix it and then asked if there was anything further and don't hesitate to call them back for anything else. Perfect service in my book. January 3, 2013
This service was great.... The Customer Service and Technicians always match up the the excellent quality of the Milgard product. Have been rewarded with their service since my Milgard Windows & Door have been installed over 5 years ago. Thank you Milgard. January 3, 2013
This service was exceptional The service techs were knowledgeable, efficient, quick and organized. They changed my window pane in no time, cleaned up and I am thrilled. January 2, 2013
Homeowner Excellent service from start to finish.Spoke to Sherry in Temecula about warranty for my decade plus old windows. She scheduled immediately for a technician to come to our home. Edgar showed up EARLY! Edgar was polite and professional. No question regarding warranty. Milgard stood FIRMLY behind their product. Impressive! I highly reccommend MILGARD. This is my third home that I have used ALL MILGARD windows and doors and the ONLY time I have had to use the warranty on any Milgard product. I am a lifetime customer of Milgard! January 2, 2013
Prompt, helpful, fair. I needed a replacement handle for a bathroom window I bought six years ago at a store I couldn't remember. The phone rep found the record of my purchase, and walked me through the process, offering to send an installer (for free). I told her I could do it myself, and the part arrived a few days later -- no questions asked. The windows themselves are durable, weather-tight, and simple to install/maintain. I really appreciate their excellent customer service, and will buy from them again. January 1, 2013
Edgar was on time, polite, thourough and neat! Very impressed. Can not remember when a service tech was so obviously prepared, and well trained. It was efficient and very impressive. Well done. January 1, 2013
Service is second to none….. I purchased and installed my Milgard new construction windows over 10 years ago and they’ve never leaked and I’ve not had any problems except the low E film breaking down. I contacted Milgard and they sent out a service person to replace the windows, the windows have been replaced and was done in a timely manner. I’ve also installed the same Tuscany windows in my parent’s house because of the quality and warranty; I also plan on replacing their 8’ and 6’ patio doors with Milgard. These are some of the best windows and sliding doors I’ve ever owned. December 31, 2012
Service was okay. Broken screen removal tabs were not available on the service truck as implied by the service rep. Height of window with leaks would require scaffolding to properly seal. Last repair with scaffolding failed to perform water test to verify a proper sealing of the leaks. Leaks at corners of sliding glass door was apparently due to oversight to caulk both ends of the sliding glass door. Sticking vertical sliding window was fixed but latch spring on one window was missing (discovered after sevice tech left). December 31, 2012
The service itself was good! Two emails were sent to Bonterra regarding the time of service. Because the technician showed up an hour early, one of the residents were not happy. She felt uneasyas she was in disposed, and not prepared for his arrival. The work was done in a timely manner. December 31, 2012
Milgard is the best! From the time I placed my service call until the work was done, I was impressed by the warranty services and workmanship provided by Milgard. Now I know why Milgard is 'clearly the best'. December 31, 2012
It took time, but they doors and windows are good now. Our new house is in an apparently remote part of northern California, and when shipped, the long, rough road caused some damage to the windows. Between us and our builder, it took about 6 months to get the windows fixed; but they were fixed right. Later the doors, 8' french doors were installed and most had gaps at the seal when closed. We relied upon our builder the have them fixed; but for most of a year nothing happened. Finally we moved in and called Milgard ourselves. A technician came and over the course of 2 visits fixed 6 and replaced one door. He made the adjustments the builder either could not or did not make upon installation. The doors are basically good now. We are on the ocean and have experienced a few Pacific storms; and we are very pleased with our doors and windows now. December 31, 2012
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