Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5469 7420
Service was great! Service was great, did not show up with in the service window. November 15, 2012
Milgard continues excellent product support Once again, the folks at Milgard Windows demonstrate their commitment to their customer and product. Earlier this week, Saib arrived - ON-TIME (yes, you got that right, he was here right on time at the beginning of the service appointment time range). Saib is very courteous, knowledgable and efficient. He made the required repairs. EVERY service call should be as smooth and timely. Thanks to Saib, Patti, and John for their help. Rick November 15, 2012
The service was outstanding. Excellent service from the office staff to the installers! Each individual was well versed in their job. The window looks great! November 15, 2012
Timely, professional, efficient! Jerry and Rob showed up on the dime, quickly diagnosed and fixed the two problems I had with my 3 year old skylight and window latch. They were professional and kind from start to finish. I particularly liked how they took extra time to explain and show me exactly what the problem was and how they were able to fix it. I am VERY confident in Milgard and certainly love the warranty!! ...Impressive all the way around! November 15, 2012
Best service and warranty We chose Milgard when we built our custom home back in 2002. Since then we have had a few minor issues with latches and one glass cartridge leaked. We were serviced within a week each time and we were very happy with the professionalism and competence of the servicemen. We would recommend Milgard to anyone who is considering any new construction or replacement. Being a contractor myself and seeing the poor service of most all of the high end window manufacturers I would choose Milgard over all of them. November 15, 2012
Can't beat Milgard and their Service! I've been in my house 20 yrs now and I'm so thankful my house was built and installed with Milgard windows. They have stood behind their product 100% and are always prompt and curtious. I can't say enough about scott their installer, he also has been with the company a very long time and is always very considerate and reliable. You can depend on the Milgard product! November 14, 2012
Broken Seal window replacement The seal broke on one of a pair of bronzed windows MG no longer makes. Realizing that the windows, being so close together, would no longer match, they decided to replace both windows. That reflects a high sense of quality and integrity. The service tech was very efficient and fast. I'm going to build in the future and will only buy MG windows. Thanks November 14, 2012
Great repair service. Excelente products and great service after the sale. November 14, 2012
Great Service and Professionalism I contacted Milgard about an issue in my skylight. They responded to me very quickly, asking for clarifications and with suggestions and explanation for the issue I was having. Within short period, they proactively scheduled an appointment, had service technicians sent over to my house and had the issue fixed. The technicians were very pleasant and showed great professionalism, and were done with the work within 15 minutes. All in all, great customer service and I will highly recommend Milgard. November 14, 2012
Outstanding service, wonderful products, responsive attention to customers We couldn't be more pleased with Milgard products and Services. We initially contacted Milgard about a window that was fogging up. From the code number on the window they knew immediately the size and style of our window and indicated they would be out shortly to replace it. While replacing that window we asked the technician to look at our skylights as we had noticed some slight separation of the metal at the corner of windows. He examined them and immediately ordered two new units. When told we were going to be on vacation in two weeks, he noted that and indicated that they would do what they could to have them manufactured and installed before we left town. They arranged installation two days before we were leaving town. Knowing that Milgard stands behind their products, provides amazing service and dispatches competent, friendly technicians we see no reason to ever look elsewhere for all our window needs. November 14, 2012
The Service was great! I love your lifetime warranty ... have told many friends about it! November 14, 2012
The 2 men arrived on time and replaced the 2 windows very quickly. The 2 service technicians arrived at the beginning of the window of time I was given for the service call. They replaced the two windows and the windows looked just like they should. The seal seemed tight and the windows seened well secured. The service from Milgard has always been excellent and that is why when I need a new window I continue to buy Milgard. They really do stand behind their product. November 14, 2012
Good service Kept me informed of process and educated me a lot on windows. It mattered to them that I was satisfied and I appreciate the service November 14, 2012
Quick and with the right parts. Overall, dealing with Milgard customer service was good. The person who contacted me (via email) clearly did not read my request for service as she asked for the same information that was given in the request (prompts by the Milgard website). After that was clarified, more information was needed. Once all the information was transferred, an appointment was set up. I did not have a choice of dates or times; this was at the discretion of Milgard. The technician who fixed the door was on time, had the correct parts and was very professional. He fixed the door quickly. I am pleased that the door was fixed, even though the process took 3 weeks to complete. I would have been happy to purchase replacement parts and fix it myself in less than an hour, but it seems that Milgard does not want that to happen. So we have to wait and deal with customer service. November 14, 2012
Can't Say Enough!!!! Milgard is second to none in their Customer Service and commitment to their warranty. I am a person that likes to be a "loyal customer". If you have a good product, stand behind it and deliver great service; you have earned my business for life! That is Milgard! They are a pleasure to do business with and their services is superior. There is a lot of competition out there with products and their product is top notch. What gives them the edge in the industry is their continued, consistent, superior customer service! Prompt, professional and committed to customer satisfaction! November 13, 2012
Great service I loved the e-mail I received prior to my appointment with a picture of the service technician. I recommend Milgard Windows because of their great service! November 13, 2012
Incredible service and professionalism! When I contacted Milgard I wasn't sure what to expect. What I found was a crew of people ready to provide great customer service. We made an appt to look at my skylight. 2 days prior a Milgard serviceman came by to measure the skylight but as my husband works graveyards I was not able to let him into the room that he needed to go to for measuring the skylight. On the day of our appointment the same serviceman came back and said that they had ordered 2 different sizes, just in case. They were able to replace the skylight on my house with the correct size and did so without any hassles. There were here and gone in less than 30 minutes and all at no charge. I love Milgard and would certainly recommend them to anyone seeking new windows. November 13, 2012
What service? I was told the service rep would call me to set up an appointment. The next thing I know, I am asked to fill out this survey about the service I received - didn't receive. If you want a good rating, try actually giving some service first. November 13, 2012
Buy These Windows! These windows have a lifetime warranty (parts AND labor) for the original owner. I had a couple of them repaired after more than 5 years of ownership and now they're perfect again. The phone response was wonderful and I was scheduled to be seen in an extremely short time. The repairman was professional and courteous and even checked my other windows to be sure they were working correctly. November 13, 2012
They could not have been better Charlie and his fellow worker arrived on time, maybe even early, and were fast, professional, considerate, and competent in changing out our windows. I am very pleased and so happy with the warranty, that Milgard really stands behind their product, and takes care of their customers. Thank you Milgard. November 13, 2012
Service was wonderful I had 8 windows that had seal failures and were under warranty. The technician called 30 minutes before he arrived and was right on time, courteous, and professional. It was quickly discovered however that a couple of the windows that were to be installed were the wrong size and two had imperfections. The technician called it in and within 2 weeks the new widows were being installed by the same technician. Overall the service and quality of work was wonderful, even with the hiccup of the defective windows. November 13, 2012
I love my windows but the service was disappointing I had a screen door lock that would not stay locked it just popped open. I called for a repair and after 2 visits the tech told me it was because I was forcing it. All I did was put my one finger in the lock from the outside and it popped right open. This is a parts problem and not me forcing it. The lock is useless and should be looked at and made to be adequate. I understand that someone could just rip the screen to enter but the lock should still be adequate. Milgard needs to look at this issue and fix it. November 13, 2012
Marc's service was great. I was disappointed that I had to have 2 service calls for this door and had to wait so long to get it fixed. When I called in I told the person that answered the phone exactly what the problem was and what kind of door it was. When the technician came out, he had it down as a sliding vinyl door which in fact it was a single wood door with a glass insert and the mechnism triggered 3 locks. Since customer service told him it was a vinyl door he did not have the correct hardware on his truck to fix it and I had to wait another 2 weeks without my door opening so he could get the hardware. Another disappointment was that we are the only people that have lived in the house but the warranty did not cover it because an investor bought the property and sold it to us. The investor never moved into the house. The warranty should be on house not the buyer. November 12, 2012
phone and email contacts good, service crew great service crew right on time and very professional and clean, even wore shoe covers when entering my home. overall excellent experience start to finish. November 11, 2012
Very friendly and accommodating communication and service Our Milgard windows are great! We have the fiberglass exterior/ wood interior style and they are fabulous! November 11, 2012
Excellent service Windows are 25 yrs old and they honor their lifetime waranty no questions asked. Great company to work with. Bob November 11, 2012
Excellent service Your tech was professional and repaired the windows in a short time. November 9, 2012
Responsive, fast, & efficient! We appreciated the no-hassel approach to getting two of our windows replaced. Milguard stands behind their guarantee. The service was responsive & efficient. November 9, 2012
Milgard is Exceptional 1 - The windows are incredible. We live next to a busy street. When we close the double pane windows, it is like we are in a place with no sound. Beautiful. 2 - We have had two windows replaced with no hassles. The west facing windows get sun and wind and rain.... they get beat up and may get a little weathered. No problem... the service is Excellent. Just report the window number, set up a time to replace, service comes & fixes and boom.... perfection. Great company. Don't just look at the windows when you buy them, close the windows with noise and the real gem appears. November 9, 2012
On time & professional service. It took longer than I thought it would to have someone come to my house to assess the problem. Then, once it was clear the problem could not be fixed, but the window had to be replaced, it took longer than I thought it would to come back out again. The service person who came out both times, Rocky, was terrific. He was punctual, professional & polite November 9, 2012
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