Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Was so pleased with the responsiveness to our wararnty issues. A few of our 20 year windows had lost the seal between the two panes of glass. I contacted Milgard regarding replacement under the lifetime warranty. The company quickly responded and scheduled replacement for their next available appointment. The service technicial was prompt, polite, careful in my house and around the vegetation outside my windows. He efficiently replaced the damaged windows and cleaned up after himself. February 20, 2013
great prompt appointment, arrived on time to address our minor problem. Nice guy, no problem with any of the situation and it was completely resolved. No wonder that milgard is so well regarded! February 20, 2013
Explanation The reason for the "Poor" rating on promptness & response is after the first attempt to remedy the glass issue which was not fixed, I called and emailed pictures of the problem and nobody got back to me for a solution. Two months went by and I had to call back to see why I had not heard back. At that time, the area representative I spoke with was extremely apologetic and scheduled a repair time to fix the problem. It is now fixed and I am pleased with the service and the problem is now solved. Thank you February 20, 2013
Excellent service While it took several weeks before the service technician could get to our home, the service was the best. The technician, Juan, was professional and quickly resolved the problem. I will continue to recommend Millguard to my friends and family. February 20, 2013
The service was very professional. The technician identified the problem, quickly knew how to resolve the problem and explained to me what he had done. Then he made sure I was satisfied with the work he had done. February 19, 2013
great service I called the rep, he had my window information on file, and made an appointment. He arrived at my house with the right window, and changed out the bad one. Thanks!!!! I wish my DISH service was as good February 19, 2013
Professional Edgar made quick work of the required repair, and explained any questions we had with his advise. Thanks you do have the best windows, service and personel. February 19, 2013
This service call was great! Everyone, from the service rep to the service tech, were exremely professional & are dedicated to resolving problems. We love the Full Life-time Warranty & recommend Milgard! February 19, 2013
Great customer service! From the first email requesting service until the installation was completed - the communication was excellent and very customer service friendly! February 19, 2013
Replacement of failed window pane The process was initiated by voice mail and followed through online. Responses were thorough, accurate and prompt. Our technician was outstanding. He was friendly, personable, on time, and concerned about the safety of our pets. February 19, 2013
Excellent service this time and everytime! Arrived as promised and completed the work quickly. February 19, 2013
Milgard is the BEST I purchased Milgard windows because they looked the best and the sales person recommended them. I really wasn't thinking of them in terms of service. I mean, what type of service do you do to a window. Well recently, one of our windows broke and we couldn't tell exactly why. So Milgard came out and replaced the glass and didn't charge a cent. This is after owning these windows for about 10 years. We couldn't be happier and Milgard will always be the only company I'll ever recommend to friends. February 19, 2013
Service was as I had hoped, Great! Jeff is what customer service all about. Just a side note, You must treat your employees good. This makes it easy for employees like Jeff to treat customers good. Tom February 18, 2013
Total professional Not much to say other then they arrived exactly when they said they would be there. They completed the job in the time frame they said prior to starting. They cleaned up and put things back as if they were never there. Total professionalism. February 18, 2013
Great at every step! Several years after installation, I noticed strange hand prints on my bedroom window. After I tried to clean it, it became obvious that the prints were on the inside of the dual glass windows! I called Milgard and was treated with respect and clarity from start to finish. My tech, Jeremy, was delightful and did a terrific job. I liked the fact that the tech who come for the initial inspection was also the one who came to do the install. Nice continuity for your customers. Thank you, Milgard! February 18, 2013
The service was superb! The two men who came out were prompt, very quick, but totally thorough in the replacement of the windows. Plus, they were very engaging & I enjoyed the time they were in my home. Highly recommend Milguard! February 18, 2013
Thank you! This is the 2nd time we have had to have a window replaced! Both times you did a great job with no hassles! Thank you! February 18, 2013
Excellent Service The two times we have had to use Milgard Service they were on time, prompt with the measurements and the date when they would be installed. I would recommend to anyone who needs windows. February 17, 2013
obove and beyond We bought this house as a shell the windows were in but because We were the first to live in the house MILGAURD replaced the faulty windows . As an auto service provider my self I often comment that customer sevice is gone. Thank for proving me wrong. DB Oak Harbor February 17, 2013
Outstanding Service!!!!! I couldn't believe how easy it was to get both my windows serviced. I put it off for a long time because I thought it was going to be a big job (stucco repair, drywall repair, etc.), but to my surprise it was a matter of popping out the trim on the outside and inserting the new windows. It took 15 minutes per window including cleaning off the smudges on the glass after installation. Our service technician, Ruben, was incredibly friendly, respectful, punctual, and skilled. The windows look great again and I will not hesitate to contact Milgard again in the future for any necessary service. Although one call for service in 16 years equals a pretty good product. Thank you! February 16, 2013
Very satisfied Initial response to phone call was delayed but in house tech was awesome, very professional, quick and super nice. February 16, 2013
Problem fixed Tech arrived on time. Issue was with tilt-in release of bottom window in double hung. Although I had described the problem when submitting my service request online, he arrived with no idea what the problem was. Tech had never seen a mechanism like this before. Luckily we have another identical window so I was able to show him how it should operate. He was able to release the problem window and was then able to take apart the mechanism, determine how it worked, and fix it. February 15, 2013
Best purchase ever ! I've received other "lifetime" warranties only to find out when I needed service that the company no longer existed. Milgard has come through with excellent service and an unbroken promise of lifetime warranty. My windows were installed many years ago in a house very close to the ocean - they take a beating and it is wonderful to have a Milgard product. February 15, 2013
Excellent! Excellent, service tech showed up at the scheduled time, was quick and efficient in the repairs. February 15, 2013
A great experience! This experience of mine with Milgard could not have been more positive. February 15, 2013
Best Service Milgaurds service is quite good. The installation techniciains are experts, friendly, and courteous. I would not choose another service provider. February 15, 2013
This service was great! The technician was very professional and polite. He resolve our problem and we couldn't be happier! February 15, 2013
Broken window repair The window repair was fast and easy. Milgard service people are so courteous and professional. I wish they could do other non-window repairs around the house! February 15, 2013
Prompt and professional service Not only did we receive an email notifying us of the time of the service call about a week before, there was a follow up call the day before to confirm the day and time. Very professional. The Tech's were right on time at the beginning of the 2 hour time window. The window replacement was completed quickly and in a very professional manner. They even took the time to take care of a small leak in another window that was not reported on the first call. February 15, 2013
Effortless service on Lifetime Warranty I am sooooo happy that I chose Milgard Windows for my home. The window that failed was over 10 years old. One phone call was all I made for the best service I can remember in a very long time. The installers were on time, considerate and entertaining while they promptly replaced the panel. I would recommend Milgard to anyone; an excellent product that is backed up by a real promise that is honored! February 15, 2013
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