Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5091 6909
Excellent warranty servivice Lisa,who answered the phone was excellent. She guided me to find the ID numbers for the failed panel and set up the appointment date for the service to replace the failed window panel. On the day before the scheduled appointment I received an e-mail giving the time for the service, between 4 and 6pm, and the technician's name, Rudy. Rudy arrived at 4:20 and was very cheerful and pleasant. He placed a drop cloth on the front stoop and then came into the house, took out the failed panel, and disassembled it on his dropcloth. With the replcement glass he had brought he reassembled the panel, cleaned the glass on each side and then reinstalled the panel in the window frame. The window looks like new, and the entire service call was 20 minutes. September 14, 2012
Excellent service. Service technician was very knowledgable, courteous, and prompt. Also the service rep who took my order was knowledgeable and polite. September 14, 2012
Terrible service!! The sliding glass door has a scratch on the inside. They have to come back and replace it again. Very dissapointing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! September 14, 2012
Wonderful service The service provided by Milgard was wonderful. From the customer service represenitive to the the technician who replaced the defective window. I would say this is a great company to do business with. September 14, 2012
Excellent service. The service tech was on time and resolved the problem in a minimum amount of time. It was good to see a company stand behind it's warranty. September 14, 2012
Did not follow through. Two screens were built incorrectly. Had your folks remeasure months and months ago. I assumed they brought out correct screens months ago. Nothing was ever done with order. Called local sales (Building Solutions) They got a hold of Milguard. Received a message from your rep saying that it would take another month to take care of the problem. I left a message that that would not be acceptable. Have not heard back. September 14, 2012
Milgard amazes me - replaces windows in a blink of an eye! Each time I've had to replace a Milgard window it was done without question. They are fast and efficient. They have never left a mess. Overall - GREAT service. September 14, 2012
This service was great! I love that Milgard has a Full Lifetime Warranty. It doesn't get any better than that, they stand behind their product 100%. My service technician, Rudy was terrific. He was professional, clean and fast. I will only buy Milgard windows from now on. September 14, 2012
Excelent Tech was on time, polite, neat and worked quickly. September 14, 2012
the service is great and has been in the past When we purchased our windows 12 yrs ago, never thought about replacing them this soon, but I must say was very impressed with service and the people. This is the 4th window in a little over a year. Customer service was very accommodating . If I was ever to have to replace windows in another home, you can be sure it would be with Milgard. . They do live up to their reputation. sincerely Doreen & Larry Shreve September 13, 2012
Awesome experience. I personally will never buy anything but Milgard Windows. We had a failed window (fogged) after EIGHT years and they came out to replace it. No questions asked. No argument. DONE! Awesome! September 13, 2012
Takes care of Milgard customer I am highly satisfied in their attitude of taking care of the customer. The product is awesome and my wife loves the doors and windows which changed the look of our house and surely increased the value too. I wish they are around for ever so that if and when we have issue they can take care the same way. September 13, 2012
Fast service and very professional The response call for servicing was prompt and they scheduled me a week from the call. 2 days before the service date, they called and confirmed a time frame that would best fit me. They had also emailed me a notice about the date and time frame of which my service would be conducted. They also emailed and called me the day before to remind me. The service man was very polite and respectful of the area, being careful to remove my drapes, and to not upset the exterior even (which is just gravel) when he was servicing the window. All in all, their customer service was excellent. September 12, 2012
had to wait a couple of weeks for an appointment, but the tech was on time and fast Very helpful, especially as windows were older and didn't have the normal serial numbers. had to wait 2 weeks for an appnt, but the tech was early and fast. glad I bough Milgard September 12, 2012
Window Replacement was very professional The window replacement process was handled very professionally. From the initial phone call to the installation of the replacement window, everything went very smoothly. The whole process was completed in 2 weeks. September 12, 2012
The service was, as always,completed to my total satisfaction. My only very minor complaint was that it took four work days to be contacted after I submitted my service request via the internet. However, all contacts with a person were courteous and clear. September 12, 2012
Your two young were very considerate and helpful. Thanks for leaving extra crank handles and window gaskets and fixing a loose door handle. Your product is now in good shape. September 12, 2012
Great service! Thank you for your prompt(actually early) service for both of our appointments which spread over 5 months due to me scheduling some shutters that needed to be removed for the window repairs. So thanks again for you patience and scheduling ease, follow-up for the repair time and great repair serviceman. Will recommend all the time. September 12, 2012
This entire experience was great Your service rep, Paulino, was knowledgable, had a great attitude and did an outstanding job. I would recommend to all. September 12, 2012
Excellent This is why I prefer to use Milgard. The service is spot on, from the email notice to the phone call ahead of time. It is all done well September 12, 2012
Utah My husband and I were very pleased with Felix and his work in replacing our window and adding a weather strip to our patio door screen. The work was completed in a very timely matter and we would recommend Milgard. September 12, 2012
Fantastic service I called because the lock on our french door would no longer close. Milgard had a tech there the next day - he was clear about when he'd arrive, and was able to fix the door in just a few minutes. This could not have been a better experience. September 12, 2012
As always, excellent! We've just had a few warranty service calls, and all have been excellent. Very responsive, very nice and professional technicians. Thanks! September 12, 2012
Excellent I was impressed by the prompt, professional responses every step of the way, and appreciated the one point of contact service model. This was a warranty replacement which made the service level all the more impressive. Thank you! September 12, 2012
the guy was great and profession and we now love our windows again the guy was great and he fixd the windows so we now love our windows again September 12, 2012
Excellent Felex was very professional and I would highly recommend your company to anyone. Thank You September 12, 2012
This service was great! The woman on the phone knew what I was needing and took care of it. The technician showed up on time, changed out the fogged window with ease, explained what had happened, was extremely courteous, and like the plumbing outfit, smelled good too. Thanks for standing behind your product so well. September 12, 2012
Excellent customer service ! We had this sliding door installed as part of our remodel in 1999. Twice, in 13 years, we have called Milgard and asked for service on the sliding mechanism (it was moving slow). Twice they have come out and fixed it promptly and at no cost. The tech is always professional and helpful, and fast. I wish everything was serviced so well in our house! Milgard has a great product and great service! September 11, 2012
Poor customer service from beginning to end. Our window cracked within one week of replacing by Milgard. Our service representative Pat has been slow to respond to our request to have the poorly installed window replaced. September 11, 2012
excellent professional service, company stands by its product The company really honors its lifetime warranty, no questions asked, no hassles whatsoever. Truly a rarety. Service tech was on time, professional and knew what he was doing. In and out in no time. September 11, 2012
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