Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
Not only great-outstanding This guy was good! Efficient, pleasant, reprersent your company very well. Thanks. February 1, 2013
Top Notch Customer Service I initially called with general questions about Milgard's warranty. The customer service rep was so helpful after I explained my concern with one of my windows, that she immediately scheduled a tech to come over and replace it. I was called back several days later to confirm the appointment and the tech arrived on time as scheduled. What a breath of fresh air when you receive great customer service. Based on this experience alone, I will always recommend Milgard windows in the future. Thank you Milgard! February 1, 2013
Milgard is amazing! We built our home 13 years ago and decided to use Milgard windows and sliding doors throughout. They make a beautiful product and I believe it is absolutely the best value. The quality is excellent and we've only had a couple minor issues to date (normal wear and tear) and those didn't occur until after 10 years. In order to resolve the problem, I called their toll free number and a technician was scheduled to repair the issues within10 days. The customer service was excellent and the repairs were made "free of charge". Based on my 13 years experience with their product, Milgard is the ONLY manufacturer I would recommend for windows and sliding doors. February 1, 2013
Window replacement Scott L. was the one who installed the replacement windows on in our bedroom. He was extremely thourough and courteous. He even suggested things I could do on the outside to ensure a better seal around the windows to prevent leaking from rain. I am very impressed with the quality of the Milgard brand of windows and the NO Hassel replacement of windows with damaged seals. Thanks Milgard you can be assured if I ever need new windows in my next home your company will be at the top of the list. As a side note the installation of the windows done by the contractor Polygon was shoddy at best and poorly done which is why I am having some leaking during heay rains and wind. February 1, 2013
The service was great. Our service rep was very professional, knew what he was doing and went overboard to take care of the issues. We had called him on one broken spring but when he got here he realized that we had the old springs. He changed every spring in the house (24 windows). Was in and out in no time. Thanks for the great job Andrew!! February 1, 2013
Great service I don't like service techs coming to my house! Mlguard service tech was on time professional and curteous and fixed our window with no problem. He even covered his shoes before coming into our house. Thank you Milguard, Jim Quiroga February 1, 2013
Problem Solved! Our new Essence windows had air leaks which caused noises when the wind blew. The Service Rep identified a potential solution based on my discription of the problem. The Techinician verified that the dust blocks were compressed and not providing the correct seal. TheTechnician was able to replace the damaged dust blocks with new ones which had been ordered by the Service Rep. The proactive work of the Service Rep prevented the delay that would have happened when the Technician identified the problem, ordered the new dust blocks and had to make a second tript to install. Great teamwork.! January 31, 2013
Good service. Got 3 emails for every communication. The service was good, but it took a while to get it scheduled. For some reason they sent me 3 emails for every communication. January 31, 2013
Fantastic!!!! The service tech's were ahead of the scheduled time and worked very fast at getting the job done. They replaced two windows and were very professonal. Very Satisfied with my new windows. Love the lifetime warranty. Thank You January 31, 2013
Very good experience Your service was very quick, easy and professional. The job site was all cleaned up and our window looks great again. Also, the phone scheduler was very polite and called well in advance to notifiy us of an issue so we did not waste time on the initial day. thanks January 31, 2013
french door fix I am so happy with Milgard's service. They've been out twice for two different issues and have exceeded my expectations both times. Hats off to Milgard. January 31, 2013
Service good except for financial loss due to defective products I installed six doors with internal blinds. They proved to be defective and were all replaced. The new blinds work flawlessly so far. The issue I have is that I now have to replace the window tint that was on all six windows. Your company rep told me that I could not be compensated for my loss as the tint voids the warranty. I looked at the warranty which states that if the damage is caused by the application of tint that it would not be covered but not that the warranty will be voided. I discussed the window tint replacement for months while waiting to replace the windows. I was expecting to be covered as the defective windows are a manufacturing defect as all six windows functioned poorly and it was not my fault. Only after the windows were replaced, I was contacted by a company service representative informing me that to compensate me for my loss would be against company policy as it endorses window tinting. I find this rationale problematic as I am left with the bill to replace the tint to match the upper Milgard Windows which are tinted. January 31, 2013
Window not fixed Rep today said there is nothing wrong with the window. This is the 3rd sevice call on the window. It's been bad since '06 when we moved in the house. All other 40 windows or whatever we have in the house our fine. This one feels like it's open in the winter and is the only one that gets ice all over it. It leaks. The Rep told my Wife today that there is nothing wrong with this window. At this point I would stay clear of Milgard windows. January 31, 2013
Will always buy Milgard Our experience with Milgard windows has been nothing but positive. The initial installation was quick and efficient and the windows vastly improved the quality of life in our home by eliminating drafts and minimizing noise. The few problems we've had since have been promptly addressed in a professional manner with no cost to us. January 31, 2013
Broken window repair We had the inner glass break on a 2 pane window (that was roughly 9 years old) due to the winter cold. The company replaced it at no cost to us and the tech who came to do the install was kind, clean and very professional. He explained why it happens in a very understandable way and was not demeaning in any way. Was in and out in roughly 10 minutes. January 31, 2013
Phone response for warranty service could be better, but your installer was excellent. I am extremely pleased with you installer, he was professional and prompt. I am pleased with the warranty coverage and would dfinetly recommend you for making good on your product. January 31, 2013
Good Service, Tech was Great Everything would've been perfect except for the fact that the factory sent the wrong size glass replacement the first time and we had to reschedule for another tech visit 1 week later. The phone reps are courteous and the tech seemed to know exactly what to do to solve the problem. I'm very happy with my Milgard lifetime guarantee -- that's not something you get from many other companies these days! January 31, 2013
Fast response! My garage window shattered in the recent cold spell. It appears that the window had been leaking between the panes, iced up and one of the panes broke when it warmed up. Milgard was awesome! I did not have to find the paperwork fromr when it was installed 11 years ago, they had all that on record and looked it up quickly. It was replaced with no questions asked and no cost to me. I would highly recommend Milgard windows for their customer service and follow through on any problems that may arise. January 31, 2013
Best warranty in the business I had Milgard windows installed in two of my houses. I have used the warranty twice once in each house. It was as simple as a phone call where I actually got a live person to answer the phone, told them the problem and they set up an appointment to resolve the problem. The quality of the windows are excellent. I could not imagine a better response time from the service department. The service repairman came exactly when he said he would, he was courteous and professional. I have referred two of my neighbors to TMC of Orange who installed their Milgard windows as well as my sister and another close friend, all them were happy for the referrals, not only did they get a better price than other quotes they had gotten from competitors but they also got a better window with a lifetime warranty which I can say from experience is backed up with action as well as words Thank you for being a responsible company Tony January 31, 2013
Professional and Very Friendly I typically dread have service workers in my home. This time I was pleasantly surprised. Sergio (I think that was his name) was very friendly, well groomed, and knowledgeable. He was able to fix the window very quickly and offered some good window care advice. He has obviously been trained well - keep up the good work! January 31, 2013
Great! The tech has been here two times. Both times he was on time. This last time he was even a few minutes early. He was courteous, quick and the area was clean. I also appreciate how your company responded to my problem. Definately would recommend you to anyone. Thanks January 30, 2013
Great product, great service. Thank you! Your representatives arrived on time. They were courteous, efficient and respectful of our home. The very large window was quickly removed and an identical replacement window was installed in a surprisingly short time. They left our home after washing the window and completely cleaning up the work area. Fantastic. One phone call, one 45 minute visit, one new window, no hassle. What more could one ask? Thank you, Milgard. January 30, 2013
Your service was excellent this time. I had another window broken last year, our handyman told me you didn't warrant that window, but I ordered and installed all the windows at the same time from you, why some windows are not covered? please let me know, thanks. January 30, 2013
Service was quick and professional. Technician was on time and fixed the window quickly. Looks great. January 30, 2013
Highly recommend your product and service. First, your service rep quickly assessed my situation, resolved warranty question, and scheduled an appointment. As an immediate fix was not required, they scheduled, reminded, and followed up to make sure we were ready for the repair. Scheduled repair completed fast with minimal impact to home.The technician, Saib (a hispanic man with an arabic name) was friendly, efficient and most tolerant to my questions. He explained thoroughly what he was going to do and completed the whole repair on the exterior and required no impact to our bedroom. I applaud that Milgard design. Thanks for the great experience...Highly recommend your product and service. January 30, 2013
Milgard handled the warranty claim quickly and professionally from start to finish! Excellent response and service from the moment I mentioned the problem initially at my retail glass store. January 30, 2013
The service was first rate. Was told service tech would be at my home between Noon and 2 p.m. He arrived promptly at noon and had both of my windows replaced within 25 minutes! Very professional and polite. January 30, 2013
Friendly, professional employees ... From the initial phone call to the replacement window, the employees were professional and friendly. I just wish the broken window could have been replaced much sooner due to the extreme cold weather. Thanks for standing behind your product! January 30, 2013
Amazing Service I am not the original owner of the home and have no paperwork about the windows. Milgard still helped us find out the numbers on the windows (no obvious markings) and set up a great visit. Our windows open smoothly now! January 30, 2013
Your service tech was excellent and very professional i hope you have more employees like him. The service Tech was so polite and professional, he made a stressful problem with my window a wonderful experience, and made me a lifetime customer. The next time a need any windows your company will be the only place i shop. Great company great windows and great employee. Thank you for caring about your customers. Sincerely Happy Customer in Tualatin. January 30, 2013
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