Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5066 6875
Ray was very good in completing what was required. He clean-up after re-installing the windows. Ray and his partner came once to install 5 windows that had blemishes or scratches. They cleaned all the new replaced windows to find a window scratched. Ray indicated that he would order another replacement. In addition, Dixieland did not inform Milgard on the screen door that was ripped at the top of the screen when purchased and installed. He went ahead and ordered a new screen door. Both orders came in two weeks as he stated. Milgard staff should be praised and acknowledged for their customer service. We are very happy with the results. Thank you August 24, 2012
Amazing Service! I called to report a discoloration in the glass on one of my windows which was still under warranty. The representative said "no problem, we'll schedule a technician to replace the glass". Within two weeks the glass was replaced at no charge. The technician was on time, fast and friendly. I would highly recommend Milgard to anyone. Mike San Diego, CA August 24, 2012
I use Milgard, because of your excellent warranty, that you live up to. The only thing I regret is that I built one home without using your glass, a big mistake. Since then, 1993, I use nothing but. Thank You. August 24, 2012
very professional and polite service!! the service from milgard was absolutely amazing! when i called about my problem, lisa handled it with such ease and she was very professional and friendly! she gave me a time and date when the service rep would be at our home. the rep was on time. milgard sent us a name and photo of their rep which is a great safety device. mark showed up, fixed the broken window which i broke!! he also was friendly and professional! he not only did a great job, he cleaned up his mess!! i will always use milgard and refer milgard to everyone!! milgard, thank you so much for taking care of us!! steve m. August 24, 2012
A very responsive company that stands behind their products! Millgard has great products & they are a company that stands behind them.. I had a minor problem and they sent a serviceman out right away. Their servicemen were polite and friendly and didn't dawdle.This company also sent me a photo of what their repairman would look like via email with a reminder of the date & time before they arrived. They knew what to do & how to do it. More companies should follow their practices! Thanks for a great job. Peggy August 24, 2012
Fantastic service Exceptional service. Milgard is a company that truly stands behind its products with a lifetime warranty. My window developed a moisture issue. Milgard quickly arranged for their service technician to evaluate the problem and replace the faulty window - which was purchased about 18 years ago. Hard to find another company that will stand behind its products like this. Exceptional company and technicians!!! August 23, 2012
Professional and superb service We have had to contact Milgard twice for minor issues with our new windows ( a scratch on one, and having a tempered window installed where needed). Both times I was happy with the service from the time I called to the technicians that came out to fix the problems. Everyone was professional, they knew what they were doing, and I have only the best to say about them. Highly recommended windows, and service! August 23, 2012
Fantastic! Service Provided Milgard took care of my broken glass without any fuss. They were very cordial and went above and beyond to help me. Thanks, Alpesh August 23, 2012
Excellent service, know-how and professionalism Milgard demonstrated that they are very knowledgeable and professional. It started with the service rep (Amy). She knew exactly what we needed and was able to get it ordered without any complications. The technicians who installed the windows were very professional and knew exactly what they were doing. I highly recommend Milgard to anyone who needs windows. They not only make a great product, but back it up. It was very unfortunate that I needed to buy these windows, as they were not really broken to begin with (more demonstration that their product is superior). I was made to replace the windows by some two-bit home inspector who was an expert at absolutely nothing, but gave bad information to his clients about more than just the windows...with the replacement of the windows becoming a stipulation of the sale of my home. (And the economy goes 'round and 'round) Milgard turned a very frustrating situation into one that was more manageable. Several window companies flat-out told me that they couldn't do this job at all due to the size and elevation of the windows. And of those who said that they could, Milgard beat their price by more than 50%. Thank you so much for being there when I needed a competent and trustworthy person in my little corner of the universe! August 23, 2012
Outstanding! Wish all businesses ran this way (cable!). On time to the minute, neat, professional. Knew exactly what to do and how. Had all necessary parts and tools, no "I'll be back". August 23, 2012
On time, very quick resolution! From the first call, to the work being performed, I could not have asked for a better job. Great team of service personnel! August 23, 2012
Very knowledgeable and responsive local representative I contacted Milgard and a local Bay Area competitor early in the design phase for my Sea Ranch residence. The Milgard representative response to my various questions was immediate, complete and focused on my needs. The competitor took weeks, ignored my questions and his price was much higher. I believe Milgard's products are superior and precisely suited for my Northern California location. I will recommend your local representative to everyone who needs windows/doors. You have an excellent person there representing your company. August 20, 2012
Great Window! I replaced a single window from another company, and I am sold on Milgard! It operates much better and looks fantastic. August 6, 2012
Great service and honest warranty 16 years later In 16 years with Milgard windows throughout our house, we've only had the locking mechanism on one casement window break. We were amazed not only that Milgard actually honored its lifetime warranty, but that they sent a knowledgeable techician, Tom Dobbs, to our log house, located in remote Eastern Washington State, to fix the window. We've been happy with all of our Milgard windows, and would choose them if we built again. August 3, 2012
Milgard will not warranty 10 year old Milgard windows We purchased a 10-year-old home. Several of the large fixed pane windows had lost their seals; they were foggy on the inside. I looked up the warranty and saw we were within the 10 year install/construction window. I called Milgard and was told from the information I provided, the windows would be replaced at no cost. Milgard came to the house. The rep said little and led me to believe the windows would be replaced. I received a call the next week from a manager informing me the windows would not be replaced. Please tell me who buys or builds a house thinking they will need to replace the windows. The windows show no damage other than they are cloudy on the inside. Why would multiple windows of the same size fail. We were not even offered a discount from Milgard to order new glass. Who does that? No company is too big to offer good customer service. August 2, 2012
Superb service, superb products, superb warranty. We talked with Marissa about two defective windows. She scheduled a visit to examine and measure the windows, then a visit to replace them. Sergio arrived today--early (unheard of!) and replaced the defective windows. Not only that, but on his earlier visit, he noticed another window that was defective, ordered it and brought it along for installation! We just noticed it a couple of days ago, and called Milgard. Marissa said the lead time was too short and to have Sergio look at it. No need--he'd done it already. Fabulous service. July 2, 2012
Milgard is wonderful! When we built our home in the early 1990's we had a number of choices. In choosing windows we're so glad we decided on Milgard! After 17 years in our home some of the panes developed seal leaks and I called a local glass company. But when they found out we had Milgard windows they suggested calling Milgard. Imagine our surprise when Milgard said they'd replace the windows for free under the warranty. The service crew of Tom, Omar, and Jorge did excellent work and were absolutely wonderful! Thank you Milgard for the excellent service and for honoring the warranty 17 years after we built our home. We'd recommend you to anyone! Brian June 26, 2012
Customer service was the worst I have ever received, if I could rate lower than poor I would. Customer service rep never answers the phone. When I receive an email from the customer service rep it is always in capitol letters, one or two sentences, very vague, and unprofessional. All I want is my product request complete and that will be the last time I every do business with or recommend your company. May 24, 2012
<<prev 166 167 168 169 170
Answer Center

Products