Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5100 6925
Superb experience From the initial phone call to the email confirmation to the service technicians this was a seamless experience. I recommend Milgard unconditionally. August 30, 2012
Good people questionable product My complaints are with the product not necessarily the people I dealt with. First. The window that was installed had a crack. How does a window with a crack make it all the way to the job site. Milgard came out and replaced the pane of glass but I had to take an additional day off work to be there. that was a waste of my time. Second the locking mechanism on the sliding door locks kept catching. The service guy had to come out twice before he fixed it and the fix created a separate problem. the new problem was that the locking rod that runs horizontally through the door was very lose and rattled a lot! The rattle was really annoying so the service guy came back to fix it. He added some weatherstripping to the inside of the door to keep the rod from moving and it all seems fine now. The biggest problem was that after the initial install it took 3 different service visits to get things working. That's 3 days I had to either take off or take a half day. August 30, 2012
Exceptionally professional performance!!! The MILGARD Team arrived on time, got right to work and did a fabulous job. Just as advertised, timely customer support by a team of professionals. I would strongly recommend using MILGARD windows to all my friends. MILGARD is a truly professional and dependable company with a superior reputation for customer service. Thanks so much for your great service. August 30, 2012
replacement of one window The appointment was set up was easy. The in-home technician arrived within the 3 hour window and called 20 minutes ahead of arrival. I was on the phone, while he was taken care of the exchange to my full satisfaction. August 30, 2012
Great service. I was amazed to find that a company actually stood behind their product as stated, no questions asked. I had purchased a whole house of windows and sliding doors over 10 years ago. Spots began to appear in one of the windows and I made a call to Milgard service to see what could be done about it. To my amazement, with no questions asked, Milgard made a replacement window and installed it post haste. No cost! I highly recommend Milgard to anyone looking to purchase windows. August 29, 2012
Great service Initial phone call handled promptly and courteously. Technicians showed up on time and quickly did the work. They were extremely neat, friendly and professional. Thanks! August 29, 2012
Timely and accomplished the task Service tech came in and taught us how to use our sliding glass door properly. he said we should spray silicone in the tracks and on the weather stripping. i would have preferred he do that, but he didn't offer to, so I assumed either he couldn't or didn't have the time, etc. August 29, 2012
The expertise was gret. These two guys knew what they were doing and performed the service as the professionals they are. They even offered some suggestions for maintainance we should be doing. Thanks to Milgard for caring! Jim & Shirley August 29, 2012
Great service and support! The representative was very quick to resolve our warrenty issue. An appointment was scheduled within two weeks and well communicated. The service technican was on time, professional and very efficient. Thank you for the wonderful experience. August 29, 2012
a job well done I was extremely satisfied with the whole process from start to finish. The service rep was very efficient and friendly on the phone. I was contacted by E-mail on the Friday before the Monday installation with a 2 hour time frame.. And the service technician did a great job on the window replacement. He was very thorough and completed the work in a very timely manner. I would definetly recommend this product and service. It was nice not having my checlbook in my hand for a change as he was walking away. James Johnson August 29, 2012
Got the job done... The service person was in and out in no time. Answered a question or two and was gone. August 29, 2012
Excellent customer service I was pleasantly surprised during my initial telephone contact with Milgard about windows that were over 17 years old. I spoke to a representative who scheduled a repairman to come right out and look at my issue. The repair technicians that responded were very professional and cordial. I am very happy with my experience with Milgard. August 29, 2012
Milgard is the best! We built our house 16 years ago and chose Milgard windows on the recommendation of our contractor. We have been very happy with their product and their service is the best. The servicemen are very professional and do a great job. It is comforting to know that the windows are under warranty for a lifetime, especially with a great company. Thanks Milgard! August 28, 2012
Wonderful service The service tech (Saib) who came to our home was very polite and professional. He was on time and got the job done quickly. I appreciate the great service we received - and our windows look great! thank you. August 28, 2012
SERVICE WAS OUTSTANDING FELIX WAS OUR SERVICE REP., AND HE WAS OUTSTANDING. HE HAD OUR WINDOW FIXED IN ABOUT 5 MINUTES. HE KNEW WHAT WAS WRONG AND HAD THE PARTS WITH HIM. HE WAS OUTSTANDING AND A TRUE GENTLEMAN. HE KNEW HIS JOB AND WENT ABOUT IT IN A HAPPY MANNER. August 28, 2012
Excellent Service! The technician arrived promptly at 8am and was able to quickly fix the problem. Well trained and professional. Even showed me how to fix the window in the future and how to lubricate the window to avoid having it break in the future. Highly recommend this service. August 28, 2012
Excellent service, Excellent service, That's why we forced out installer to use Milgard. When he couldn't order it , we ordered it our self from lowes. I'm using Milgard in other properties and recommending Milgard , mainly due to the great lifetime service that the company provides. Thanks again August 28, 2012
unprofessional and confused All I needed was a simple screen repair. It was still within the warranty, and the service rep on the phone helped me set a day when the repair could be made. The repair person arrived when he said he would, but the replacement door also had a tear in the screen. He brought out a defective screen door. Then, trying to re-schedule the person to come back was very difficult. I was the one who had to adjust to Milgard's schedule and arrange a different day home from work. When I was available was not convenient to Milgard, even though it was their error. And then, the day the new repair was to take place, I got a call from customer service saying the screen mesh had not yet come in. I don't know how a company can stay in business with service like this. Eventually the person came and fixed the door. After I arranged my schedule three different times. Very unprofessional. August 28, 2012
Efficient & Professional thank you for arriving and getting the job done within the timeslot promised! we lead busy lives, so your service, efficiency, professionalism is greatly appreciated! August 28, 2012
Outstanding servucw Tech was prompt efficient and resolved the problems perfectly!! On time and on the job!! Great company and great products!! August 28, 2012
Prompt, Professional Field Service Personel Great products and exceptional guarantee. If a window fails, it is replaced or repaired immediately with no hassle at all. I would only buy Milgard for these reasons. SJM August 28, 2012
Everything about the service was exceptional! Dealing with Milgard was a delightful experience. The service tech was extremely friendly and polite. He was prompt on arrival, quick and efficient with the installations and very neat. Every business should be run this efficiently! August 28, 2012
Love our Milgard Windows The whole house is now Milgard and we love them all. The slide, the casement crank, the picture with openings above and the picture alone. Great quality and a noticeable quality difference from other windows. The Tuscany line is well worth the money. LOVE THEM. It took many years to complete the whole house in project sections but the look is magnificent. August 27, 2012
This service WAS great! I submitted a request on-line for assistance returning a window and track. An agent called soon after to inquire about my exact problem. She was very friendly/professional and offered on-line tutorial assistance along with home service tech. The on-line instructions were very easy to follow and eliminated a service call. This was great service! Thanks! August 27, 2012
Excellent Service The service tech, Hector, arrived on time and was able to remedy the jamming problem with my French door. He did such a good job that the door functions much better than the original installation. I am very happy with the service Milgard provided which makes me feel very good about replacing all the windows in my home during my remodel. Thanks so much August 27, 2012
Warranty Process for Milgard products While it took longer than expected for someone to respond to my initial service request (about two weeks), once they made contact with me its been smooth sailing. Our sliding glass door - handle and track were replaced as well as four windows where the seal had broken. They did excellent work and made me glad we had purchased Milgard products for their lifetime warranty. August 27, 2012
Doesn't Get Better than This! This is one Company that stands by its warranty. Just had 8 windows replaced. No Muss, No Fuss. They were on time, quick, & efficient, friendly & helpful. Wish all companys followed there example. August 27, 2012
Professional and friendly service. It's such a nice comfort knowing that Milgard stands behind their products. Highly recommened by us to anyone who asks. August 27, 2012
Service was great Tech fixed the problem within 10 minutes, very professional August 27, 2012
The turn around time from diagnosis to replacement as well as the tech that performed the repairs was absolutely the best. I would have no problem ever referring Milgard to any of my family and friends.They always say you get what you pay for, I paid for Milgard and I got quality! August 27, 2012
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