Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8096
Outstanding Value - The Guarantee As an orignial homeowner, I have been using Milgard windows since the 1980's. There life time warranty did not start until the 1990's sometime. By 2012, I had two octogon windows and two skylights fail and leaking. The techs came out and acknowledged the problems. I was then scheduled for repair. They returned prompltly with new windows and repaired the skylights. They did a terrific job. Now were are waiting for our next big rains to hit to see if the repaired skylight have been fixed appropriately. The techs said if they fail, they will be back to correct the problem. I am very satistied. January 17, 2013
Could not be better! A Milgard window of ? age developed condensation between the panes. After calling Milgard, a service visit was scheduled to evaluate the problem. Milgard called two days before to give a two hour time window for the visit. The techs arrived on time, evaluated the problem in minutes, and told me it was covered under the lifetime warranty. Another visit was scheduled in about two weeks to replace the window. Same scenario. The techs were very professional, polite and skillful, had the window replaced in under ten minutes, and were on their way. If all companies serviced their products like Milgard, this would be a better world! January 17, 2013
The Priorities Needs Some Adjusting The only criticism I have about this service call was the ability to get someone out to our home to assess the problem and then resolve the problem. My first call for service was 2 weeks before Christmas. We were having a large family and friend gathering on December 24 and the large, major kitchen window began fogging up with water droplets and stains between the panes. I told the person on the phone that this window was going to get a lot of attention because it was the major viewing window in our kitchen. But the earliest a technician could come out just to assess the problem and take measurements was after New Year's Day. Once assessed, the windows were installed on January 17th. I can't tell you how many comments we received about the poor condition of our kitchen window. They all asked who the manufacturer of our window was, when did I first call for service and why did it take so long to get it replaced. All of these people own upscale homes and many are about 15 years old. Many of them are considering replacing their current windows and doors. Maybe you could have answered these questions better than I could. January 17, 2013
Window handle repair Service man was timely, very pleasant, upon my request explained the issue to me and was very respectful of my time. Appreciate the great effort January 16, 2013
I will repeat my business with Milgard! When I contacted Milgard customer service re: a patio slider that was installed six years ago, I fully expected the run around and claims about the small print in the warranty, etc. But instead I received a 'Yes, we'll come out and have a look at it'. What a relief. Milgard technicians came out three separate times to help resolve my problem. I will definitely put Milgard products in my next house. Thanks! January 16, 2013
excellent service In these times of automation and poor service, it is wonderful to see a company that provides prompt, efficient personal service. I highly recommend Milgard and this service. January 16, 2013
excellent things went well..the guys were on time and got done quickly...thnks....w January 16, 2013
A rare but true lifetime warranty Milgard does not only claim to warranty their windows, but they actually do respond quickly and repair the problem. They do not inquire as to how the problem occurred, but simply respond and fix. Also, their windows "work" as expected which is especially appreciated in freezing weather. January 16, 2013
Wonderful The service representatives were very polite and responsive. They were easy to work with and got the job done quick. January 16, 2013
Service is excellent Your representative showed up on time and completed the window replacement in less than 1/2 hour. Very professional. January 16, 2013
Felix I believe was the gentleman's name that came out on 1/14/2013 to my home was pleasant, yet focused. Nice disposition and knowledgeable! I would have to say that from the initial establishment to the actual visitation of the service technician, Milgard has it RIGHT! They are about customer service with appropriate follow up and I feel they see the benefit of customer lifetime value! I would recommend to anyone looking for window or patio slider replacements for their home, Milgard manufactured items. They have stood behind what they said they would within the scope of their warranty and delivered in this instance. I can't thank you enough for your courteous, professional service. I wish you much success and longevity in the industry! January 16, 2013
Excellent service through and through. The service tech came at 3pm and after 15 minutes or so replaced the bad part, sprayed silicone on the track and we were good to go. My problem was a latch wouldn't completely close and he fixed it in a jiffy. January 16, 2013
Great Job! Service Tech came back a second time because the first window dimensions were not correct. He recognized the problems and remeasured the window to ascertain this. Due to extreme cold weather condition combined with internal heat and inability for the window to expand, it caused the glass to shatter. To compensate for this, he re-ordered a slightly larger window with thicker glass. He diagnosed the problems and worked efficiently when he returned with the new window one week later. January 15, 2013
Good job The 2 service reps completed warranty replacement of a window and a skylight. The service was done well and quickly. My only suggestion would be for the in-home reps to communicate more with the homeowner before, and perhaps during, the repairs. I like to know know what the plan is at least in some detail before strangers start walking throughout my home and on the roof. It's possible I want this more than the typical homeowner, but my recent experience with other contractors suggests that these other companies train their employees to over-communicate during the visit. Overall I'm very pleased with Milgard and with this service visit. I feel VERY fortunate to have purchased a home 15 years ago that happened to be outfitted with Milgard windows. January 15, 2013
Great I insisted on Milgard new construction windows and I am glad I did they are great from munfacture to maintainance, I am happy with the product. January 15, 2013
Milgard is terrific! Milgard has a wonderful guarantee on their windows! My thermal pane window lost its seal after almost 20 years, and they replaced it really quickly, especially considering it was a custom size. I am very appreciative of the professionalism of all of the employees I worked with on this transaction, from the scheduler, to the measuring crew to the installers. You made it effortless for me. Thank you. I will absolutely recommend Milgard to anyone! Karen Perry January 15, 2013
Service was provided in a timely and professional manner We were pleased with the service provided. Service technicians called in advance and arrived in the prescribed time slot. The technicians that arrived were not the ones described in the email we received but they provided ID and were very polite. Our foggy window issue was easily fixed and we look forward to clear viewing from hear on out. January 15, 2013
The service was awesome Other than the wait for an appointment, everything was great. Our slider works better than when it was new. January 15, 2013
Excellent Customer Service What a great company to do business with. I would recommend that anyone considering buying windows (either for new construction or replacement) consider Milgard. Milgard puts the "Customer" back into Service. January 15, 2013
Replacement of a failed window seal I called the Milgard service number and was professionally received. A service appointment was established, communication via e-mail was provided to confirm the service visit. The service technician arrived on time and replaced the window within a very short period of time leaving the area clean and neat. I am very pleased with our experience. January 15, 2013
Excellent service and reliability. Each detail was followed thru with professionalism and courtesy. Reliable and friendly service. Definitely recommend. January 15, 2013
Again...Sheila and Carlos...EXCELLENT!!! Thanks for the speedy scheduling and time in home! you guys are awesome! January 14, 2013
Terrific service Highest praise with regard to our relationship with Milgard, from the initial contact with service department to final installation. Highly recommend Milgard. Thank you Steve January 14, 2013
Great! Love the care for the customer they have it was great. I love that they came and took care my problem in a timely manner and the customer service person Pat was so helpful on the phone. She really took the time to help me out. January 14, 2013
Excellent Tech Service Five of seven windows installed would not slide up and down properly; two would not close all the way down. The service man (Mark) A called to see if he could come 1/2 hour early. He was very efficient, courteous, had all the tools and fixed everything in short order. January 14, 2013
I have found Milgard to be a responsive company that emphasizes excellence. Glen was the service rep who addressed my sliding glass door problem. He was very professional and knew the product. He is to be commended for fixing my door within a short time frame in an excellent manner. January 14, 2013
Worthless Milgard guarantee for broken glass Just like "justice delayed is justice denied", Milgard's "free replacement for broken windows" is worthless, due to the very long - 3-4 weeks!, lead time - for security reasons, you can't ignore a broken pane of glass! I had it replaced in a few days, even though they had to make the (2-panes) unit out of town. And at my own expense. Having been in management, I know this isn't excusable, espec. when they said "we're busy". Worthess excuse, since there a millions of unemployed and many hunger glass shops here (San Diego). I suspect a high % of people waiting for service also gave up - this of course goes right to the bottom line profit for MilGard, since it's a cost avoided. The service rep wasn't much help, repeating over and over again "it's free". Free is no good if, in the meantime, you risk a break-in. - DISAPPOINTED January 14, 2013
Awesome customer service!!! I had 2 windows in my home that the seals broke that I was able to utilize my life time warranty. I had great interaction with Rick from the Oregon City area. Complete professionalism and prompt service. I am completely impressed with the inhome service gentlemen who came to my home. Professional, courteous and had both windows repaired in about 30 minutes. I will definitely recommend in the future.! Thank you!!! January 14, 2013
Excellent! The technicians were fast, clean, friendly and very efficient. January 14, 2013
Unprecedented Service! In an era of customer no service by many other companies, every aspect of your response to the issue was professional and service was much better than I could have expected. January 14, 2013
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