Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5661 7676
Excellent service. Two days prior to our service date we received an email with a time frame for arrival, tech's name and a picture. Tech arrived promptly at the start of the time frame (10:30 AM) and was very pleasant and professional (even wearing protective boot covers as to not dirty the floors). Service was quick and efficient. Excellent job Milgard, that's the way to treat a customer. November 16, 2012
Buy local, be happy. Sometimes things happen. Then you think this is going to be an ordeal to get it fixed. Well, surprise surprise! No ordeal. Pretty much painless. Didn't have to argue with anyone. The warranty is for real. Then the service tech comes over and replaces the cracked glass in less than 1/2 an hour. Very professional. Good as new. I'm happy. Happy Camper November 16, 2012
Timely, professional. And friendly. Great job! Initial phone contact was warm and professional. Service person showed up exactly on time and was competent and easy to work with. Within the scope of Milgard's responsibility, he was able to address the problems. Overall, we were very satisfied with the level of service. November 16, 2012
Prompt, clean, professional, and quick. This was a second service call from Milgard (for separate issues) and both service calls were exactly as scheduled and very professional from the intial phone call to the final clen-up when complete. This the way "customer service" was meant to be. November 16, 2012
We were not happy with the service Our window started a small leak after being installed this summer. A service tech. came and spent a total of fifteen minutes. He put a silicone treatment on the window and said to call if that did not work. I think a new window replacement should have been considered. November 16, 2012
Outstanding Tech Working For An Outstanding Company If all techs were Andy and all customer service people were like Sheila the world would be a better place. This was the 3rd trip for Andy. The 1st and 2nd trips he replaced window sections. The 3rd trip I felt so dumb, it took Andy 2 seconds to realize hat the window was not going all the way in the window frame pocket. The window just has to be guided into the window and all works just as advertised. Great team effort. Andy and Sheila make Milgard look great, please keep them. We are moving to the metro Phoenix area, I hope I don't need window service, but if I do I hope I can find people like Andy and Sheila. Thanks so much. E.B. November 16, 2012
Bad Comunication I was told that a service tech would be arriving between 2-4. I called the service department at 1:30 and asked to be called before tech showed up, and was told no problem. Turns out that Tech showed up at 1:00 and completed repair without my supervision. My client was glad to get it done after waiting almost three weeks, but my opportunity to service my client and learn about repair was lost. November 16, 2012
Completely satisfied! Phone response was prompt and competent. Technician on-site was courteous and exacting. Installers had a window that fit exactly, were on time, and finished neatly and quickly. I could not be more pleased! November 15, 2012
We love,love love,Milgard and how they stand behind their product with pride! Thank heavens we took our builder's advice and installed Milgard Windows 15 years ago in our home. The service technicians are simply the best, we have ever seen in their knowledge, installation abilities and unwillingness to comprimise on quality. They have caught a factory mistake in a replacement window and called in an order for a new window on something we might never have noticed. Be smart don't try to save a few bucks now for something you will have forever. Thank you so much Milgard. November 15, 2012
Very efficient and professional. Bob was very nice. Always answered emails and returned phone calls right away. Aaron arrived when promised, got right to work and replaced windows quickly. There was something between the panes on one of the replacement windows. Aaron gave us our options of reordering or making a note in the file. We chose to hold off replacing, but appreciate how he wanted to make sure we were satisfied and taken care of. EXCELLENT customer service! November 15, 2012
Service was great! Service was great, did not show up with in the service window. November 15, 2012
Milgard continues excellent product support Once again, the folks at Milgard Windows demonstrate their commitment to their customer and product. Earlier this week, Saib arrived - ON-TIME (yes, you got that right, he was here right on time at the beginning of the service appointment time range). Saib is very courteous, knowledgable and efficient. He made the required repairs. EVERY service call should be as smooth and timely. Thanks to Saib, Patti, and John for their help. Rick November 15, 2012
The service was outstanding. Excellent service from the office staff to the installers! Each individual was well versed in their job. The window looks great! November 15, 2012
Timely, professional, efficient! Jerry and Rob showed up on the dime, quickly diagnosed and fixed the two problems I had with my 3 year old skylight and window latch. They were professional and kind from start to finish. I particularly liked how they took extra time to explain and show me exactly what the problem was and how they were able to fix it. I am VERY confident in Milgard and certainly love the warranty!! ...Impressive all the way around! November 15, 2012
Best service and warranty We chose Milgard when we built our custom home back in 2002. Since then we have had a few minor issues with latches and one glass cartridge leaked. We were serviced within a week each time and we were very happy with the professionalism and competence of the servicemen. We would recommend Milgard to anyone who is considering any new construction or replacement. Being a contractor myself and seeing the poor service of most all of the high end window manufacturers I would choose Milgard over all of them. November 15, 2012
Can't beat Milgard and their Service! I've been in my house 20 yrs now and I'm so thankful my house was built and installed with Milgard windows. They have stood behind their product 100% and are always prompt and curtious. I can't say enough about scott their installer, he also has been with the company a very long time and is always very considerate and reliable. You can depend on the Milgard product! November 14, 2012
Broken Seal window replacement The seal broke on one of a pair of bronzed windows MG no longer makes. Realizing that the windows, being so close together, would no longer match, they decided to replace both windows. That reflects a high sense of quality and integrity. The service tech was very efficient and fast. I'm going to build in the future and will only buy MG windows. Thanks November 14, 2012
Great repair service. Excelente products and great service after the sale. November 14, 2012
Great Service and Professionalism I contacted Milgard about an issue in my skylight. They responded to me very quickly, asking for clarifications and with suggestions and explanation for the issue I was having. Within short period, they proactively scheduled an appointment, had service technicians sent over to my house and had the issue fixed. The technicians were very pleasant and showed great professionalism, and were done with the work within 15 minutes. All in all, great customer service and I will highly recommend Milgard. November 14, 2012
Outstanding service, wonderful products, responsive attention to customers We couldn't be more pleased with Milgard products and Services. We initially contacted Milgard about a window that was fogging up. From the code number on the window they knew immediately the size and style of our window and indicated they would be out shortly to replace it. While replacing that window we asked the technician to look at our skylights as we had noticed some slight separation of the metal at the corner of windows. He examined them and immediately ordered two new units. When told we were going to be on vacation in two weeks, he noted that and indicated that they would do what they could to have them manufactured and installed before we left town. They arranged installation two days before we were leaving town. Knowing that Milgard stands behind their products, provides amazing service and dispatches competent, friendly technicians we see no reason to ever look elsewhere for all our window needs. November 14, 2012
The Service was great! I love your lifetime warranty ... have told many friends about it! November 14, 2012
The 2 men arrived on time and replaced the 2 windows very quickly. The 2 service technicians arrived at the beginning of the window of time I was given for the service call. They replaced the two windows and the windows looked just like they should. The seal seemed tight and the windows seened well secured. The service from Milgard has always been excellent and that is why when I need a new window I continue to buy Milgard. They really do stand behind their product. November 14, 2012
Good service Kept me informed of process and educated me a lot on windows. It mattered to them that I was satisfied and I appreciate the service November 14, 2012
Quick and with the right parts. Overall, dealing with Milgard customer service was good. The person who contacted me (via email) clearly did not read my request for service as she asked for the same information that was given in the request (prompts by the Milgard website). After that was clarified, more information was needed. Once all the information was transferred, an appointment was set up. I did not have a choice of dates or times; this was at the discretion of Milgard. The technician who fixed the door was on time, had the correct parts and was very professional. He fixed the door quickly. I am pleased that the door was fixed, even though the process took 3 weeks to complete. I would have been happy to purchase replacement parts and fix it myself in less than an hour, but it seems that Milgard does not want that to happen. So we have to wait and deal with customer service. November 14, 2012
Can't Say Enough!!!! Milgard is second to none in their Customer Service and commitment to their warranty. I am a person that likes to be a "loyal customer". If you have a good product, stand behind it and deliver great service; you have earned my business for life! That is Milgard! They are a pleasure to do business with and their services is superior. There is a lot of competition out there with products and their product is top notch. What gives them the edge in the industry is their continued, consistent, superior customer service! Prompt, professional and committed to customer satisfaction! November 13, 2012
Great service I loved the e-mail I received prior to my appointment with a picture of the service technician. I recommend Milgard Windows because of their great service! November 13, 2012
Incredible service and professionalism! When I contacted Milgard I wasn't sure what to expect. What I found was a crew of people ready to provide great customer service. We made an appt to look at my skylight. 2 days prior a Milgard serviceman came by to measure the skylight but as my husband works graveyards I was not able to let him into the room that he needed to go to for measuring the skylight. On the day of our appointment the same serviceman came back and said that they had ordered 2 different sizes, just in case. They were able to replace the skylight on my house with the correct size and did so without any hassles. There were here and gone in less than 30 minutes and all at no charge. I love Milgard and would certainly recommend them to anyone seeking new windows. November 13, 2012
What service? I was told the service rep would call me to set up an appointment. The next thing I know, I am asked to fill out this survey about the service I received - didn't receive. If you want a good rating, try actually giving some service first. November 13, 2012
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