Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5469 7420
excellent From starting to end the job is done in excellent way. October 4, 2012
Excellent service! Had to play phone tag with customer service rep over several days, but she was diligent in making sure she got ahold of me for service. I appreciated that. I liked the email confirmation with a picture of actual service man on it. That was great. I knew who exactly to expect. The serviceman John was not only prompt, but he was fast and efficient and very professional. A great repair experience, thank you. October 4, 2012
Very good service Both the person I contacted by phone and the person who came to the house were very prompt, courteous, professional and helpful. A lot of other places could take a lesson. Give them both an attaboy or attagirl, as appropriate. Not crazy about waiting around at the house for a couple of hours, but that's the only gripe I have. Great job! October 4, 2012
The two technicians were courteous and professional. They came out at scheduled time and shook my hand and introduced himself and said "We are here to take care of your window" , they did a great job and I will truly recommend Milgard Windows to my family and friends. Thank you October 4, 2012
Easy, efficient, and very professional. I wish every transaction with the companies I deal with was like Milgard. The customer service was great! October 4, 2012
As good as it gets; maybe even better. Lots of Milgard windows installed over several years in a 'lots of large windows' older home. Few problems. All resolved w/a smile. October 4, 2012
Nearly 23 years of excellent service Milgard has been a great company with a superior product that they stand behind 100%. I purchased my first set of windows and doors from them in 1990, and my second set in 2002. I am always very impressed with how responsive they have been when I need service. Other than the inevitable fogging of south-facing units, I have had only one mechanical issue - the aluminum casement window handles needed replacing. Every time I've called, I've had very satisfying results. No other window company that I've ever dealt with comes close. October 4, 2012
No muss, no fuss. Simple, efficient phone intake on service request. Helpful reminder system by email (even included picture of technician who'd be doing the work). Did exactly what they said exactly when they said they'd do it. October 4, 2012
Great lifetime warranty When I had a problem with one of my new windows, I called Milgard and they responded immediately. They set up an appointment and came out right on time, installed a replacement window in a matter of minutes, and were out the door. I wish most companies were like Milgard. It's nice to deal with a company that stands behind their product and warranty, and responds in a positve manner. I would recommend, and have recommended Milgard to many of my friends, and they are happy as well. October 4, 2012
Would use again ... Everything was positive, except we never received notice of when the replacement window was going to be installed. Example - we had three windows replaced due to warranty issues. One of the replacements was scratched, so they ordered another one. I set up a date for installation of the one replacement and was told I'd get 48 hours notice as to the range of time the technician would arrive (like I did for the first install). I didn't receive an email, called and left a message the day before the appointment, and never heard anything back. I did receive a call from the technician the day of the appointment when he was on his way to our house. Thankfully I had my father-in-law there for the day in case the technician came ... October 4, 2012
Fixed fast Repair work was scheduled with a short lead time, technician arrived when scheduled, fixed everything in short order. Great service October 3, 2012
Simply Excellent My initial email inquiry on the website was not responded to for a while, then suddenly, no emails bu clear direct phone calls, a prompt plan for an importantly narrow "time window" for the 1st appointment for measuring. Within 2-3 weeks, final appointment made and job conducted within the "time window" offered. Rapidly and professionally completed, courteous and friendly servicemen. Cant really think of anything that could be improved upon. October 3, 2012
Great Service Technicians I have had two different service calls, each by different technicians and both experiences were awesome. Loved the 1 hour window given for the service call, appreciated they both showed up and completed the job within the 1 hour time frame given, and both did an outstanding job as far as professionalism, respect for me and my home, and positive attitudes/friendliness. October 3, 2012
Unbelievable quality of service and product I purchased a home 7 years ago that had recently installed Milgard windows throughout. In the past few months I had noticed a slight streaking in between the dual panes. I called Milgard customer service and by giving my address to the representative all of the info concerning the windows was at her fingertips! An appointment was made and a pair of highly knowledgeable technicians came to the house and performed the repairs under warranty with great skill and courtesy. I could not be more pleased with the products and service provided. Thank you Milgard! October 3, 2012
My service was wonderful We had our house built in 2006 and had no idea we had a lifetime warranty on our doors and windows. I waited a few years with my two problems until we could afford to pay repairs. Wow, to hear lifetime was so awesome, I scheduled an appointment, got a window- time and my guy was here 45 minutes early. He went out of his way by putting a longer screw in my frame on the sliding door (it had been so hard to close since 2006) Boy it glides now. Great service rep for your company. October 3, 2012
Sliding door age issues We bought a house last Nov and inherited Milguard. The sliding door was fine until a month ago when the door simple stopped moving. We contacted Milguard and they scheduled a tech to come about 2 weeks after. The tech was great but had to order parts which took a few weeks too. All in all the service was great but we were without a door for 4 weeks which was an inconvenience. Great service -- couldve been faster. October 3, 2012
Very professional service Service Tech was mindful of tracking dirt into the house. Work was done quickly. Service Tech was courteous and engaged to ask about any other service problems and that Milgard was willing to fix other windows as well. Windows look great ! October 3, 2012
Excellent Customer Service We had Milgard windows installed in our home over 15 years ago and they still provide us with excellent service. When we call for service, they are very responsive to any and all issues even after 16 years. We have only requesteds service 2x the past 15 years due to quality of product, but will recommend Milgard for your vinyl replacement needs. October 3, 2012
Service is great! All the windows in my 1600 Sq. Ft. home are MIlgard windows and have held up fantastically. When a couple of the windows had the double glazed glass discolor I learned that the replacement window glass was covered up to 10 years (from installation) and the removal and repalcement was free. Learned about the tracking number in between the two double panes of glass to ID the window to Milgard and then they could pull up all the details for that particular window. A very good system. Would recommmend Milgard to anyone wanting a great plastic versatile window system for their home. October 3, 2012
What a relief - You made a problem fix seem so easy! We are grateful for the repair work done on our windows yesterday. They are beautiful again! The men arrived on time and worked efficiently. Zip Zap Zoom They were done by late afternoon. We didn't expect the hole in the screen to also be repaired - what a nice surprise! Thank you for this wonderful service! My husband is a general contractor and that's all we recommend for new homes and remodels. It's great to have the personal experience now with our windows to reinforce our trust in Milgard! October 3, 2012
Fast and great appt times were met, job done 1st class, offer to come back if needed.. October 3, 2012
Couldn't ask for more. We had a problem with some of our new double-hung windows not wanting to stay in position when opened. Milgard sent two Techs out who changed the weights inside the windows, fixing the problem. They were prompt, polite, and worked quickly. It was all covered by Milgard's warranty. October 3, 2012
Fast & Efficient Less than 20 mins of quality window replacement. Service personel even washed the window after replacement. He even walked the papers over to where I was sitting to sign which was very thoughtful as I have a disability. Thank you very much ...Top notch service!!! October 3, 2012
Newpane contractor did a fantastic job of install the windows Newpane service is top notch. The techs are highly skilled and very professional. The contact folks at Newpane are very professional and do everything they can to make things go smoothly. I would highly recommend Newpane to anyone who needs any type of window work done. Everyone loves my windows and my house look great and is super cool. Folks think I am using air conditioning since the house is so comfortable. Only using a cheap water cooler. Also, it is important that Newpane did the entire job with top of the line materials (low e with argon) for less than other contractors. October 3, 2012
Fantastic! I'm beyond pleased with the service I received from Milgard!! October 2, 2012
Painless and Thorough I was kept up to date regarding my replacement. We found an issue with another older window after the tech came out the first time, so he took a look at it before he left after the first repair. We soon got a call to schedule the second repair. They came and were done within 15 minutes. Great experience! It made me glad I chose Milgard, you are extremely easy to deal with. October 2, 2012
Quick and Professional Technician was curteous, knew what he was doing, and did a good job repairing my window. Helped me move the dresser that was in the way of the window. Cleaned up all the debris. Was in and out in no time. Pleased with service. October 2, 2012
Never Had a Company Stand by its Warranty so Well. Thanks for standing by your warranty with such prompt and efficient service. I will not hesitate to recommend Milgard to others. October 2, 2012
The service was timely, quickly completed and the service professional very plesant. We were experiencing hard to open windows. After contacting the Milgard Service Departmetn an appointment was quickly scheduled. On the appointed date the technician called prior to the set appointment time and indicated he was available to complete the service earlier in the day than originally planned. He was very pleasant, answered our questions, quickly prerformed the service and left our home clean and tidy. October 2, 2012
This service was superb. Your service representatives (Mike & Marco) arrived on time, were fast and very efficient with the repair. They also gave us tips to keep the sliding door functioning properly and provided us with additional product information. The work area was left as clean as when they entered the house. Additionally, both werre friendly and personable. October 2, 2012
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