Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5726 7773
Quick and with the right parts. Overall, dealing with Milgard customer service was good. The person who contacted me (via email) clearly did not read my request for service as she asked for the same information that was given in the request (prompts by the Milgard website). After that was clarified, more information was needed. Once all the information was transferred, an appointment was set up. I did not have a choice of dates or times; this was at the discretion of Milgard. The technician who fixed the door was on time, had the correct parts and was very professional. He fixed the door quickly. I am pleased that the door was fixed, even though the process took 3 weeks to complete. I would have been happy to purchase replacement parts and fix it myself in less than an hour, but it seems that Milgard does not want that to happen. So we have to wait and deal with customer service. November 14, 2012
Can't Say Enough!!!! Milgard is second to none in their Customer Service and commitment to their warranty. I am a person that likes to be a "loyal customer". If you have a good product, stand behind it and deliver great service; you have earned my business for life! That is Milgard! They are a pleasure to do business with and their services is superior. There is a lot of competition out there with products and their product is top notch. What gives them the edge in the industry is their continued, consistent, superior customer service! Prompt, professional and committed to customer satisfaction! November 13, 2012
Great service I loved the e-mail I received prior to my appointment with a picture of the service technician. I recommend Milgard Windows because of their great service! November 13, 2012
Incredible service and professionalism! When I contacted Milgard I wasn't sure what to expect. What I found was a crew of people ready to provide great customer service. We made an appt to look at my skylight. 2 days prior a Milgard serviceman came by to measure the skylight but as my husband works graveyards I was not able to let him into the room that he needed to go to for measuring the skylight. On the day of our appointment the same serviceman came back and said that they had ordered 2 different sizes, just in case. They were able to replace the skylight on my house with the correct size and did so without any hassles. There were here and gone in less than 30 minutes and all at no charge. I love Milgard and would certainly recommend them to anyone seeking new windows. November 13, 2012
What service? I was told the service rep would call me to set up an appointment. The next thing I know, I am asked to fill out this survey about the service I received - didn't receive. If you want a good rating, try actually giving some service first. November 13, 2012
Buy These Windows! These windows have a lifetime warranty (parts AND labor) for the original owner. I had a couple of them repaired after more than 5 years of ownership and now they're perfect again. The phone response was wonderful and I was scheduled to be seen in an extremely short time. The repairman was professional and courteous and even checked my other windows to be sure they were working correctly. November 13, 2012
They could not have been better Charlie and his fellow worker arrived on time, maybe even early, and were fast, professional, considerate, and competent in changing out our windows. I am very pleased and so happy with the warranty, that Milgard really stands behind their product, and takes care of their customers. Thank you Milgard. November 13, 2012
Service was wonderful I had 8 windows that had seal failures and were under warranty. The technician called 30 minutes before he arrived and was right on time, courteous, and professional. It was quickly discovered however that a couple of the windows that were to be installed were the wrong size and two had imperfections. The technician called it in and within 2 weeks the new widows were being installed by the same technician. Overall the service and quality of work was wonderful, even with the hiccup of the defective windows. November 13, 2012
I love my windows but the service was disappointing I had a screen door lock that would not stay locked it just popped open. I called for a repair and after 2 visits the tech told me it was because I was forcing it. All I did was put my one finger in the lock from the outside and it popped right open. This is a parts problem and not me forcing it. The lock is useless and should be looked at and made to be adequate. I understand that someone could just rip the screen to enter but the lock should still be adequate. Milgard needs to look at this issue and fix it. November 13, 2012
Marc's service was great. I was disappointed that I had to have 2 service calls for this door and had to wait so long to get it fixed. When I called in I told the person that answered the phone exactly what the problem was and what kind of door it was. When the technician came out, he had it down as a sliding vinyl door which in fact it was a single wood door with a glass insert and the mechnism triggered 3 locks. Since customer service told him it was a vinyl door he did not have the correct hardware on his truck to fix it and I had to wait another 2 weeks without my door opening so he could get the hardware. Another disappointment was that we are the only people that have lived in the house but the warranty did not cover it because an investor bought the property and sold it to us. The investor never moved into the house. The warranty should be on house not the buyer. November 12, 2012
phone and email contacts good, service crew great service crew right on time and very professional and clean, even wore shoe covers when entering my home. overall excellent experience start to finish. November 11, 2012
Very friendly and accommodating communication and service Our Milgard windows are great! We have the fiberglass exterior/ wood interior style and they are fabulous! November 11, 2012
Excellent service Windows are 25 yrs old and they honor their lifetime waranty no questions asked. Great company to work with. Bob November 11, 2012
Excellent service Your tech was professional and repaired the windows in a short time. November 9, 2012
Responsive, fast, & efficient! We appreciated the no-hassel approach to getting two of our windows replaced. Milguard stands behind their guarantee. The service was responsive & efficient. November 9, 2012
Milgard is Exceptional 1 - The windows are incredible. We live next to a busy street. When we close the double pane windows, it is like we are in a place with no sound. Beautiful. 2 - We have had two windows replaced with no hassles. The west facing windows get sun and wind and rain.... they get beat up and may get a little weathered. No problem... the service is Excellent. Just report the window number, set up a time to replace, service comes & fixes and boom.... perfection. Great company. Don't just look at the windows when you buy them, close the windows with noise and the real gem appears. November 9, 2012
On time & professional service. It took longer than I thought it would to have someone come to my house to assess the problem. Then, once it was clear the problem could not be fixed, but the window had to be replaced, it took longer than I thought it would to come back out again. The service person who came out both times, Rocky, was terrific. He was punctual, professional & polite November 9, 2012
Fast, clean, and very knowledgeable. Steve was very cleanly, he wore booties, and cleand up everthing that needed to be after he finished the install. He was also very pleasant to work with. The installation was very fast and well done. He also called to ask us if he could come early and he was running ahead of schedule. All in all a very pleasant experience. November 9, 2012
Can't believe this is a person you would want representing your company! Entire process was a horrible experience. Will never order Milgard Windows again-not because of the product but because of the service! Having worked in the window and millwork industry for over 8 years, I am familiar with windows and terminology. I did everything asked by the technician except provide what I thought the size would be so if something went south, I wouldn't be the one to blame. That didn't work as your technician ordered the wrong size vent and proceeded to bad mouth me for his mistake. Not only that, he didn't even have the professionalism to answer an email inquiry I sent regarding what happened. So rather than rush an order to get the situation resolved, he put us off another three weeks. Is that standard proceed for Milgard to take at least two months for a warranty claim? The salesman was down right rude to my wife and only lightened up upon his exit from the job. Milgard should be embarrased by this type of service! November 9, 2012
Excellent service provided We are so happy that we bought Millgard windows for whole house. We had a chip on our garage window due to grass trimming. Millgard sent a rep and we got a brand new window. Super warranty. Thank you Millgard for excellent service. Kb November 9, 2012
great service! my windows wouldnt shut properly. the tech that come to my house adjusted the strike so that the latch would catch better. it worked and now my window closes. great job! November 9, 2012
Technician arrived and completed the window replacement within the two hour timeline you provided. Great job.....very pleased with your technician and the work that was done. November 8, 2012
Outstanding service Service is the number 1 reason I would buy Milgard - Lifetime guarantee is outstanding as is their response to any issues and working to resolve. As a consumer you just need to be very clear on what product you are buying and why it makes sense to you and the conditions that you live in. November 8, 2012
Good service from first phone call to actual service appointment. Our serviceman was prompt, friendly, knowledgeable and not only took care of our problem but checked out our other slider and made sure it was in good condition. Very glad we chose Milgard! Service was great! November 8, 2012
Very professional the tech was on time, courteous, and very quick fixing the window. November 8, 2012
Great experience! The Milgard technician who came to our home was friendly, knowledgeable, and quick. He had everything he needed to promptly fix our windows. We even had an extra one to be fixed than what I'd told them on the phone, and he already had extra supplies with him. Great experience! November 8, 2012
Wonderful service experience Two of my windows had failed seals after 10 years. Melissa promptly took my information, scheduled me for service and emailed me a confirmation. When the service tech came out, he checked the rest of my windows and noted more had failing seals. I really appreciate the fact that he checked all of the windows. Milgard stands behind it's warranty and doesn't make you fill out all kinds of paperwork or wait forever before fixing a problem. When someone pays for windows, they don't think about ever needing to use the warranty so I highly recommend Milgard to everyone because they stand behind their product. November 8, 2012
This service was excellent. The service call involved replacing two 40 x 20 skylights. The service techs arrived on time and had the correct parts for the job. They worked very well as a team and completed the job in about a half hour. Even the weather cooperated. Techs were quite knowledgeable and answered all my questions. I'm extremely pleased with the service. November 8, 2012
Prompt, Efficient and Professional. I would like to say that your Milgard personnel are professional, knowledgeable and helpful. I was impressed with your scheduling person and the technicians who came to measure and then install the replacement windows in my home. Milgard has developed an efficient way to take windows out and put the new ones in which makes for a smooth installation process. It is obvious that Milgard takes care of their employees so that your employees can take care of your customers. Often a rare thing in the marketplace. Thank You. November 8, 2012
A smooth process and effective solution to our screen issue Finally a company that stands behind their product 100% with no run arounds. Few of our screens had a tight fit and made it difficult to remove them. They came out and agreed the screensssssss should be easier to remove. Took the measurements and said our new screens will be here in a couple weeks. Same technician showed up as planned....done deal. He even made a minor fix to a screen that didn't need to be replaced November 7, 2012
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