Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6038 8186
the service was great Mark was so polite and quick..I couldn't believe how fat it went..I am sooooooo pleased Sheila Heffernan January 4, 2013
Window repair The customer service rep I spoke to was helpful. The time it took to reach a live person seemed a bit excessive. I was on hold for probably 5 minutes or more and this was the second time I called. The first time I just hung up because I have a small baby that needed my attention. I appreciated that the customer service rep provided me her email address so I was able to measure the windows and send over the information she requested at a later time. Thank you for your help! January 3, 2013
service was great Sheila was very proffesional and pleasent to work with. January 3, 2013
Warranty Satisfaction When our builder recommended Milgard Windows because of the lifetime warranty, I noded my head but didn't think much more about it. Fast forward six years and we've had some minor issues with a couple of windows. I emailed Milgard and within two days (it was over the holidays) had a response. They needed a bit more info then scheduled a service appointment. The service tech arrived punctually, all the work was completed in very little time, and the tech was very professional! Glad I didn't argue with my builder! Thank you Milgard! January 3, 2013
Overall Excellent Service I wish all the companies I work with had outstanding Customer Service like Milgard! And, I wish ALL my windows were Milgard with a Milgard Warranty. January 3, 2013
Lack of contact After initial contact by Milgard I had received no further communication until the tech. called to tell me he could come the next day. For several weeks I had no idea when I could or would be served. January 3, 2013
The service for the issue I had was perfect! I was contacted in a prompt manner when I reported the issue. The technician's professionalism, manner and know how was great when they came to the home. The reviewed the issue, showed me how they were going to fix it and then asked if there was anything further and don't hesitate to call them back for anything else. Perfect service in my book. January 3, 2013
This service was great.... The Customer Service and Technicians always match up the the excellent quality of the Milgard product. Have been rewarded with their service since my Milgard Windows & Door have been installed over 5 years ago. Thank you Milgard. January 3, 2013
This service was exceptional The service techs were knowledgeable, efficient, quick and organized. They changed my window pane in no time, cleaned up and I am thrilled. January 2, 2013
Homeowner Excellent service from start to finish.Spoke to Sherry in Temecula about warranty for my decade plus old windows. She scheduled immediately for a technician to come to our home. Edgar showed up EARLY! Edgar was polite and professional. No question regarding warranty. Milgard stood FIRMLY behind their product. Impressive! I highly reccommend MILGARD. This is my third home that I have used ALL MILGARD windows and doors and the ONLY time I have had to use the warranty on any Milgard product. I am a lifetime customer of Milgard! January 2, 2013
Prompt, helpful, fair. I needed a replacement handle for a bathroom window I bought six years ago at a store I couldn't remember. The phone rep found the record of my purchase, and walked me through the process, offering to send an installer (for free). I told her I could do it myself, and the part arrived a few days later -- no questions asked. The windows themselves are durable, weather-tight, and simple to install/maintain. I really appreciate their excellent customer service, and will buy from them again. January 1, 2013
Edgar was on time, polite, thourough and neat! Very impressed. Can not remember when a service tech was so obviously prepared, and well trained. It was efficient and very impressive. Well done. January 1, 2013
Service is second to none….. I purchased and installed my Milgard new construction windows over 10 years ago and they’ve never leaked and I’ve not had any problems except the low E film breaking down. I contacted Milgard and they sent out a service person to replace the windows, the windows have been replaced and was done in a timely manner. I’ve also installed the same Tuscany windows in my parent’s house because of the quality and warranty; I also plan on replacing their 8’ and 6’ patio doors with Milgard. These are some of the best windows and sliding doors I’ve ever owned. December 31, 2012
Service was okay. Broken screen removal tabs were not available on the service truck as implied by the service rep. Height of window with leaks would require scaffolding to properly seal. Last repair with scaffolding failed to perform water test to verify a proper sealing of the leaks. Leaks at corners of sliding glass door was apparently due to oversight to caulk both ends of the sliding glass door. Sticking vertical sliding window was fixed but latch spring on one window was missing (discovered after sevice tech left). December 31, 2012
The service itself was good! Two emails were sent to Bonterra regarding the time of service. Because the technician showed up an hour early, one of the residents were not happy. She felt uneasyas she was in disposed, and not prepared for his arrival. The work was done in a timely manner. December 31, 2012
Milgard is the best! From the time I placed my service call until the work was done, I was impressed by the warranty services and workmanship provided by Milgard. Now I know why Milgard is 'clearly the best'. December 31, 2012
It took time, but they doors and windows are good now. Our new house is in an apparently remote part of northern California, and when shipped, the long, rough road caused some damage to the windows. Between us and our builder, it took about 6 months to get the windows fixed; but they were fixed right. Later the doors, 8' french doors were installed and most had gaps at the seal when closed. We relied upon our builder the have them fixed; but for most of a year nothing happened. Finally we moved in and called Milgard ourselves. A technician came and over the course of 2 visits fixed 6 and replaced one door. He made the adjustments the builder either could not or did not make upon installation. The doors are basically good now. We are on the ocean and have experienced a few Pacific storms; and we are very pleased with our doors and windows now. December 31, 2012
Very satisfied with the service. I was very impressed by the service and the professionalism of the service techs that came to my home. Also, the response time to get the problem fixed. December 31, 2012
The service definitely exceeded my expectations! We have had numerous problems with our home since purchasing it 5 years ago and have had difficulty getting issues resolved. When a few of our windows failed, it was the straw that broke our back. I didn't anticipate Milgard's outstanding customer service and willingness to go above and beyond to solve our issues. Thanks Milgard!! December 29, 2012
Excellent Product Guarantee & Service I am extremely satisfied with Milgard. They are prompt and professional in all aspects of their service. They truly mean guaranteed for life. Edgar was very professional and nice. December 28, 2012
Everything according to plan and more... We have been renovating and remodeling our homes for many years. My first Milgard experience was in 1990 for a major renovation/new construction in my personal home. Since then I have purchased many and only Milgard windows for my rental houses and personal residences. The quality and quick delivery from order date have been great. I have no reason to look anywhere else for windows and will be ordering and replacing more next spring. Thanks for the great quality, service and standing behind a great product. December 28, 2012
The service was Great because it was personalized, listened with correction of our window problems. Saib and Bobby were great examples of professionalism for your company.. December 28, 2012
Would recommend Milgard I was very impressed the way Milgard stood behind their product. The installer was very prompt, friendly and quick. An overall very good experience December 28, 2012
Service calls just keep coming Very frustrated with everything from the sales rep to the screen delivery. Right now we are still waiting on our screens being delivered after almost two months. Then no one at Milgard can help me with a scratch in our new windows. If I new it would be this difficult I would not have bought from Milgard. December 27, 2012
Seamless repair call! Requested service online. Got a call from a friendly rep to setup appointment. Got an email a couple of days before the appointment as a reminder. Rep showed up on time, completed the work very quickly and was very friendly. Thank you! December 27, 2012
Great Company We bought our house in 1997. It was new and had Milgard windows. They've done well. One did fail. I found out when the windows were being professionally cleaned. I called Milgard and they came out a few days later. The service man wore booties when entering. He took the window out to his truck and came back in 10 minutes later with the new panes installed. He put the window back and off he went. There were no hassles, no cost to me and good service. Love it! December 27, 2012
Great experience... The entire interaction was superb, very satisfied. The problem was handled professionallly and expeditiously by MM personnel I came in contact with. Thanks u MM for resolving my issue.. December 26, 2012
Best service I have seen in a long, long time Submitted a request for warranty service on line. Received a call from customer service the very next day and a technician was scheduled to come and measure my windows. Technician arrived as scheduled, measured the windows, and stated that I would be receiving a call to schedule a time to replace my windows. Received a call two days later to schedule an appointment to replace my windows. Technicians arrived on schedule and replaced my windows. The degree of courtesy and professionalism displayed by all Milgard personnel I was in contact with was outstanding. Everyone I was in contact was positive and upbeat. From my experience, Milgard truly does stand behind it's products. December 26, 2012
disappointing Timeframe for getting the window installed was very frustrating. Initially the scheduled time was about 3 weeks out. They then forgot to schedule the appointment so it did not happen. The next scheduled time was a week away and when the window came, it was the wrong one. The following week, yet another wrong window had been ordered. They did come the next day and the window was installed. The technician was great, but overall the=is was an incredible hassle. December 26, 2012
Wow! Great Service! Our newly purchased home got a broken window during the holidays, Milgard came out on Christmas Eve to replace the window! 10 minutes and everything was fixed! The service was outstanding, and to top it off it was covered under warranty! This is our first experience with Milgard, we love these windows. Thank You Milgard December 26, 2012
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