Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5661 7676
Excellent service and easy way to contact and get responses. Excellent service and easy way to contact and get fast responses. Thank you. October 15, 2012
Overall good experience; couple of minor problems Tech arrived on time. Looked at the windows to be replaced and noticed one more that had a problem and replaced that one too. Left a little bit of mess, nothing major. Also someone stepped on and broke one of my plants, one that didn't seem to be in an area where stepping on it couldn't be avoided. October 15, 2012
Milgard is fantastic Having to replace a window is stressful from a homeowner perspective. Little did I know how painless and quick it would be. The Milgard system and its technician are so good that the window was replaced under 15 min without a scratch to my home. thank you ! October 15, 2012
we have owned our windows/doors for almost 8 years the windows are wonderful, and have changed the look of our home as we had hoped. When we have had minor repairs, the service has been fast , thorough, and professional. We are sooooooooo happy with Milgard! October 14, 2012
:( After waiting 1 month for a repair person he took 10 minutes to fix the problem and did not help me in any way to ensure that I would not do this to the window again the next time I try to remove it for cleaning. Perhaps he could have taken 10 more minutes and helped me with that, Instead he told me to look online for instructions. I looked online and did not see anything to help me. I am very disappointed in the vertical window purchased. I will never be able to clean it because I can not remove it by myself. :( October 14, 2012
The way a company is supposed to be! Milgard is what a company is supposed to be. Offer a quality product at a reasonable cost and supply the customer with an exceptional guarantee and service. It may sound like I am an employee of Milgard but I am not. Based on my research of different window and door manufacturers I chose Milgard for my major remodeling project. It's been 2 years since completion and one of the windows was not shutting squarely due to the house settling and the installer (not Milgard) not installing it square. The entire process from this initial phone call to customer service to the time the service men arrived and adjusted the window was done completely professional. I highly recommend Milgard for any and all door and window needs. October 13, 2012
Have not been contacted regarding my issues Other than this email for this survey, no one has contacted me regarding my warreny issues. October 13, 2012
bad customer service & product is difficult to use. I recently purchased four Tuscany doors. It is the most difficult doors to operate. It has very poor locking device. When you ask for help from customer service they don't even listen to your problems. Instead they only listen to their technician. Excuse me, I thought I was the customer who PAID for 21 windows & doors. It was very dissapointing. October 13, 2012
The whole service team is great. Edgar R. is a great technician. He came and replaced all the incorrect vertical window springs the builder installed. He also fixed and fine tune the patio door which builder incorrectly installed. One thing the builder did correctly was to use Milgard windows and doors in my home. I will definitely use Milgard products in my home again. October 12, 2012
Excellent customer service. Tommy did a great job repairing my window. He took the time to explain to my why the spring popped out of the window, again. He even took an extra few minutes to help me and show me how to remove screens for window cleaning. Excellent service tech!! October 12, 2012
Vertical Window repair WOW!!! Between talking with Sheila in the Service Dept and the service tech who arrived within the time frame given by Sheila. Sheila was very helpful when I spoke with her regarding a window that had been non operational since we moved in the house three years ago. After contacting her and scheduling service on the window, the window works wonderfully now. The service tech fixed the problem in less than 15 minutes and took the time to further explain the window's operation. I would recommend their service dept. October 12, 2012
Excellent Service! Very Professional Service from the minute I called to when the service Tech finished the repair. I would recommend this service to anyone! Thank You! October 12, 2012
Service was excellnt We appreciated the professional way the windows were taken care of and your technitian's care around the belongings of our home. He was clear and concise when telling us what he needed to do and quickly and efficiently got the windows changed out. We are thrilled with the results. October 12, 2012
First Rate Service We were called on short notice to accelerate our appointment by two weeks because of worker availability in our area. Fortunately we were available to make the change. Two polite, friendly men arrived on time. They repaired three sliders, the two older ones getting new rollers. The third needed only lubrication and they identified that the weatherstripping was still very stiff since we don't use the door very much. We truly appreciate this Milgard service and are loyal customers. October 12, 2012
Excellent service! They showed up when theywere supposed to, were friendly, professional and did a great job fixing our window October 11, 2012
Want my other slider fixed The technician was great. Came in, fixed the problem, perfect. The door works better than it ever had. I asked if he had another set of new style rollers and track for my other slider. He did not. Had I known the new and improved style had been available, I would have asked that both doors be done. Now I will have to wait until the door becomes more of a problem and have your tech out again. It would have saved his time and mine to do them both. October 11, 2012
Promp and efficient service The technician arrived early (called to let me know) and then rectified the problem quickly in a professional manner. Thanks for a job well done! October 11, 2012
Outstanding service! Service men were prompt, knowledgeable, and professional! October 11, 2012
This service was great! The service tech was absolutely punctual. He was friendly and courteous. He did his work quickly and efficiently and left everything clean. It was, in all respects, the perfect service appoointment. We are totally satisfied. October 11, 2012
Really easy and quick! We had a problem with one of the Milgard windows we had installed 5 years ago. It turned out that the seal between the two layers had broken and that caused discoloration. I contacted Milgard. They gave me clear instructions on finding numbers on the window that would tell them the exact model. Then we made an appointment. The technician replaced the window in just minutes, no fuss, no trouble. They made it easy for me. October 11, 2012
Milgard is Fantastic! Juan was the tech. He has been to my house two times in the past. He is always professional and gets the job done in a timely manner. Juan, in my opinion, is Mr. Milgard. He is knowledgeable and costumer service is his highest priority. Milgard is a great product and Juan is a fantastic Tech! Thank you. October 11, 2012
The end service was ok The service team was out the door when I called them back. The window they replaced did not lock when closed. They did some adjustments and it works perfect now. I think they should be a little more careful. If I hadn't checked it, they would be coming back and I would be very unhappy. October 11, 2012
after 20 years.... windows are still perfect These people stand behind their product. We have had a number of problems with the windows of the past 20 year, and each time Milguard has made them like new. I couldn't be happier! October 11, 2012
Excallant,Professional service. He deserve promotion with more money. 'Make sure , he got some benefit for this job. My opinion...he ready for more money with promotion. October 10, 2012
Overall great results Overall I can say that I am very impressed with Milguard Windows and their customer service. After owning my home for almost ten years I lost a seal on one of the windows in my home. I made one call to Milguard and they had a tech on site in a very short amount of time. He quickly resolved the problem. He was courteous, professional and very clean. I highly suggest Milguard. I wish all companies offered this level of service. October 10, 2012
The service was absolutely the best... The technician that came to our house was professional, on-time and very thorough. The windows are beautiful. Thank You so much. October 10, 2012
Superior response and support I asked Milgard to drop off a replacement rollers for a window and it turned out to be the wrong size. I emailed them with pictures of old and new rollers and they had a tech at my house the next day. they even helped with a couple other sticky windows as well. October 10, 2012
Service was amazing!!! your technician was professional and polite. He did an amazing job. thank you to all of the internal staff from the receptionist - the web site - the internal tec - the schduluing process - to the e mail - external tecnician - to the follow up. the whole process was very much appreciated and very plesant. Thank you Migard for standing behind your product and company Philosopy. October 10, 2012
Cleaning Issue not resolved I requested a Milgard service because the professional window washer I hired to clean my windows noted that there was significant silicone on my newly-installed windows. This silicone spray does not come off the glass without significant labor and materials cost. Windows are not coming clean with a typical washing of soap and water. The windows come clean after many hours using Goof Off and a razor. After a month long wait for my appointment, the service tech promised me that he would look at the manufacture date of my windows and compare to the date of equipment cleaning in the plant, which he said had just recently been done. I have had no response to this issue, other than receiving a photographed copy of products that can be used to clean the windows and a brochure on condensation. The issue is not resolved. It appears that my windows were made at a time when equipment needed to be cleaned and as a result I have windows newly installed in my home that are coated with silicone that is extremely difficult to remove. Needless to say, I am disappointed with the quality of craftmanship Milgard has produced and with Milgard's lack of response to my issue. October 10, 2012
Very Pleased! I'm so happy I bought Milgard windows since they come with the best guarantee and a company that keeps its promise. I'm at peace knowing they will stand by their product. October 9, 2012
<<prev 175 176 177 178 179 ... 190 next>>
Answer Center

Products