Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5763 7832
Excellent job! The new window is great and now I can see my beautiful panoramic view! October 29, 2012
Excellent service! From my first phone call to Milgard in Sacramento until my new replacement windows were completely installed, everything was prompt and well done. Alex and Weber, who did the installation, were clean, neat, and courteous as well as professionally outstanding and efficient as they went about their work! The ladies in the office who verified my needs and set-up and confirmed appointments were exemplery also. Thank you, Milgard! October 29, 2012
Turnaround could be quicker, Tech very professional. Hold time on phone with headquarters/service dept seems long to me almost every time I've called. I would think an organization with Milgard's size and resources could get techs into the field faster than two weeks, especially if a window is stuck open and rainy weather is on the way. Once on site, the techs are usually (not always, over the 15 years we've been having them come to assess problems and make repairs) very competent and professional. I like the two-hour service call window but wish that timeframe could be communicated more than a day or two in advance; longer lead time on that would be helpful. October 29, 2012
The warrenty service was excellent. A few years ago, my wife and I replaced all of our skylights with Milgard products because of their known quality and warrenty. After a number of years, we could see there was a problem with one of them. A technician came to our home and said the skylight unit had failed and would be replaced. Two technicians came at the appointed time and quickly replaced the skylight. While on the roof, they looked at the other six skylights. They said all of them had failed and should be replaced. Again a team came at the appointed time and replaced the other six skylights. We like the Milgard product and from personal experience, we know the Milgard warrenty works. Thanks MIlgard. Since we bought our skylights, we built an investment house with all Milgard windows and doors. Good products and great service. October 29, 2012
Excellent First appt. was rescheduled as parts were not ordered - 2 wk delay. That is the only reason for less than excellent in all catagories. The product has been fantastic and the service technicians were fantastic! One of the best investments I made when I purchased the house was to do a full Millgard window and door upgrade. Z October 29, 2012
Replacement of Failed Sliding Door glass We had two older glass sliding doors with failed glass on one side of each. I called Milgard, spoke with Rick, and everything went smoothly from there. The appointment to replace the glass was made, the service techs showed up on time and were pleasant, professional and quick. The windows looks great. When I need windows in the future, Milgard will be our choice. Thank you! Patti Maltase October 29, 2012
Great Service! I have requested service from Milgard on a couple of occasions for warranty repairs. Both times they came out, and efficiently performed the repair---including parts--- in one visit. Very professional. I highly recommend Milgard windows, and Milgard service. October 29, 2012
This is a great service thanks Milgard Milgard broken glass policy is a great service, we had forgotten the windows had this broken glass policy and was a pleasant surprise . We have told everyone we know to purchase the Milgard windows. We have been very happy with the windows. Milgard is a very good company, very organized and a pleasure to work with. Thanks October 29, 2012
Wonderful service If all other venders were as prompt, professional, and helpful, I'd be in heaven !!! October 29, 2012
Excellent Service Bob and Mark did an outstanding job. Mark has been to my house before to replace windows and has always been friendly and efficient. Many thanks. Bruce Schauer October 29, 2012
very helpful and professional Sheila was very helpful in getting my repair work scheduled and notifying me the time that the tech would be coming to complete the work. Andy, the tech, arrived as scheduled. He was very neatly dressed and presented a proffesional attitude. He even removed his shoes upon entering the premises. He was able to answer any and all the questions that I asked him about the repairs. My experience with the warranty repair of Milgard window and door was very pleasent. October 29, 2012
Service/Follow-up/Response: Always outstanding. Quick, professional, courteous ... 'been dealing with Milgard sincing the building of our house, 21 years ago, and have had only outstanding experiences. Bane and Chris Philomath, OR October 28, 2012
quick and professional service Jesse was very helpful and resolved the issue quickly. He called to say he was running late which is understandable, but the phone call was appreciated so we weren't left wondering whether he was going to show up. October 28, 2012
fantastic job! I was on a conference call when the tachnician showed up. I pointed to the window and he went to work being quiet as possible. He was done very quickly and let himself out. Thank-you so much, I am very please I chose Milgard October 27, 2012
Thank you The experience was excellent. The email with the time and techs name/picture was greatly appreciated. He arrived within the time frame and removed and installed a sliding door within 20 minutes. I was impressed. Thank you. October 27, 2012
Excellent Extra Mile Service I had recent service calls for two windows, one with a broken slide mechanism and the other with a fogged pane. Technician was quick, professional, and courteous. He arrived on time and resolved both issues. He even returned on his own time when I requested additional tutelage to demonstrate the optimum function of the new window slide mechanism. That's going the extra mile! I am very thankful to have chosen Milgard windows. The service is excellent! October 27, 2012
The Service Tech was professional and did a great job!! Our Servide Tech Felix did an excellent job in replacing the lock on a slidiing glass door. He was friendly and very knowledgable, and finished the job in no time. We would recommend Milgard to anyone!!! October 27, 2012
frustrating!!! Although I do appreciate that Milgard ultimately remedied the sitiation, the entire process was horrendous!!! October 26, 2012
Perfect The installer was pleasant and extremely efficient. I would highly recommend him. October 26, 2012
All companies should stand behind their products as much as Milgard does I get calls now and then from other window companies wanting me to install their brand of windows. When I tell them I have Milgard windows they just say thank you for your time and hang up. Love it. The sevice from Milgard is seemless. They are "no problems" just solutions with them! October 26, 2012
The entire service from start to finish was fabulous. Pat was wonderfully helpful and got someone out to us asap. He was in and out in just a few minutes - showed up right on time! Would recommend Milgard windows to anyone! October 26, 2012
Everything went very smoothly I was very glad that I choose Milgard for my windows. The lifetime guarantee served me well. October 26, 2012
Window replacement using warranty I used the on-line service on a Sunday evening to report my problem. I received an email reply the next day! Once I provided the correct order numbers my replacement was scheduled. I received a confirmation call to let me know the two-hour window the technician's would arrive. They arrived promptly within that time frame and promptly installed my replacement window. The technician's were extremely professional, courteous and answered all my questions. I am beyond pleased with Milgard's service team! October 26, 2012
We were really happy wit the service The service rep was on time and was able to fix our window quickly October 26, 2012
it was good the service was great. the representative was knowledgeable about his work. October 26, 2012
This Service was great! Loved using the internet to info Milgard of the services I needed and for them to reply to me. In-home Service tech, very professional, also looked out for customer. He didn't like the way the springs were working in my windows so he ordered some heavier ones, returned next week to install them. New rollers on sliding glass door......fabulous.....door opens and closes with ease! Thank you Milgard! October 26, 2012
great warranty and very professional installer Installer was on time, worked very efficiently and made sure I was happy and everything was OK. October 25, 2012
Your warranty is a whole lot more then just words! Excellent,professional ,prompt service. A+ across the board. October 25, 2012
The service was great. The service technician was fine and efficient both times on both windows. On the 2nd window, the phone person called us to change the day and said she was calling back within a few hours to give us the window. for Friday the 19th. But she never called. So I called a day or so later to confirm and they had no record and said that I was still down for the 25th. But other than that it was fine. Thank you for taking care of it. I forgot how clear the window is when it is free of defects. October 25, 2012
Discontented Milgard is Great. Your authorized representative US WIndow & Door has been less than stellar compared to Milgard's quality. Over SIX months & my simple 8 window project still is unfinished to my satisfaction. October 25, 2012
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