Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5967 8099
The service technicians got the job done! I had to wait a month for an appointment in Walnut Creek on a Friday. The service rep really wanted me to try and fix the problem myself, which I had tried to do before calling. December 1, 2012
Technical expertise was great. Problem was schedling appointment. Had some difficulty scheduling on-site work due to technician's obligations on large off-island job. Once we were able to get him on-site, work went very well. Milgard tech may have needed backup help for large off-island project. December 1, 2012
Professional, and prompt. Got great service in a timely maner. I would recommend Milgard to anyone. They truly stand behind their product. December 1, 2012
Service The only thing that disappointed us was that this problem had not been taken care of last time we had Milgard at our house. We noticed an issue on one window and contacted Milgard. Service person came out, but he told us there was nothing wrong with the window. But according to the home inspector who checked our house for a purchase, there was a problem indeed with the window and we had to repeat the process again. We wish that the first service person took care of it, so the second trip was not needed. November 30, 2012
I was very appreciative of the short time frame for arrival. the technicians were very prompt efficient and courteous. I''m willing to give a review but why make it so difficult November 30, 2012
On time, fast and efficent............ Your man arrived on time, was very professional and customer oriented. He took out failed window and installed new and was gone in 40 minutes or less.. Great Job....Thanks November 30, 2012
Very Good service The techs that came to repair the window and sliding door were very professional and pleasant and willing to assist any problems that I pointed out that needed their expertise. November 30, 2012
Excellent service and friendly staff. I am absolutely speachless - I have never had better service anywhere. You all do an amazing job. Thank you! November 30, 2012
Prompt and professional They scheduled my appointment within a week. I especially like that they sent an email not only to remind me of the appointment, but of who the technician was that was going to respond to my house. The information included a picture and name. That is a great feature!! The tech was friendly, informative and professional. Thanks! November 30, 2012
Wow, Milgard provided me with excellent service My experience with Milgard was so easy right from the first phone call until the service tech left my house. They had all of the info regarding my purchase on file. They called to see if an earlier service appointment would be more convenient for me. They sent an email reminder and a follow up email to see how my service experience was. The website was easy to navigate. The service tech arrived at my door with clean white booties in hand without my requesting them. He was professional, clean, fast and fixed my window right on the truck. They are trained well. I guess it's easy when you have a great product and warranty. Thank you to everyone at Milgard. November 29, 2012
job well done A service personal arrive on time and stress free. He was a really helpful. November 29, 2012
Caring, Concerned & Prompt Service! Paulino the service tech from Milgard came to my home to fix my Casita sliding door. He arrived promptly at the projected time arranged, had the required part to replace the defective one, and was finished within 2-3 minutes! He was caring and expressed concern about my frustration regarding my guests not being able to close the Casita door properly due to a defective door piece. Paulino encouraged me to contact him/Milgard immediately should I experience any future problems with my door and Milgard would take care of it! Thank you Milgard. Thank you Paulino! November 29, 2012
Customer service is excellent! Cherie and Edgar were professional, polite and very helpful. I would recommend Milgard Windows to anyone! November 29, 2012
The installation was great! Except for having to contact the store where we bought our windows twice to get Milgard to call us everything was great. My only other recommendation would be to have a direct line to contact Milgard instead of having to go through the original store where we bought our windows. November 29, 2012
Great customer service everytime!! Milgard manufacturers an excellent product and their warranty is awesome!! November 29, 2012
WONDERFUL SERVICE, AS USUAL! This is the third service that Milgard has performed at our home (each one was a different window). We are amazed at how courteous and professional everyone at Milgard is in representing their company. Milgard really stands behind their product and goes the extra mile to make sure the customer is happy. I recommend Milgard windows to everyone at my workplace as well as my neighbors. November 28, 2012
The in-home service for for window repair was great, but... I contacted service rep before the service day to confirm the service appointments, I left two voice messages but I never got any reply back. The confirmation came to my email instead. November 28, 2012
Coudn't ask for better service locating the serial number on the windows was the only hard part, but when I called, the Representative was able to find my full order from many years ago on their database; was able to locate the window that needed replacement and the technician who came to my home to replace it was nothing but the best. Thank you! November 28, 2012
Excellent same day service. Proferssional and prompt. Picked up the replacement part the same day. I have enjoied the windows for many years. This is the first item we have had a problem with and we picked up the replacement part on the same day. A lifelong Milgard customer. November 28, 2012
see review below Felix arrived on time. He was very friendly and professional answering all of our questions. After listening to his explanation we realized that we may not need service at this time he was more than cooperative and would have changed our glass if that was the only way to satisfy our concerns. November 28, 2012
Service Great Excellent service. On time and friendly, effiecient Tech. Polite and neat work accomplished. Thanks! November 28, 2012
some problems existed thank you for the opportunity to give you feedback on milgard's service. just so you know: - after waiting several weeks to have our faulty garden window pane replaced, the tech brought the wrong one - when he returned 2 weeks later (a lengthy delay at at a rainy time of year), he came in the morning BUT he had been scheduled for afternoon -- we were lucky our tenants were there at the time November 28, 2012
I LOVE Milgard! Friendly, helpful, professional, knowledgeable, disciplined, organized, timely...what a wonderful experience! November 27, 2012
Prompt and courteous At time of installation one window was found to have transportation damage. The installer reported to Milgard who sent out a technicican who quickly replaced the damaged windows completing the job. The windows look terrific. November 27, 2012
EACH TIME - TERRIFIC SERVICE FROM THE TIME I CALLED THE OFFICE A FEW WEEKS AGO UNTIL THE COMPLETION OF THE SERVICE CALL, IT WAS A VERY PLEASANT EXPERIENCE. I ESPECIALY LIKE THE E-MAIL IDENTIFYING THE SERVICE TECH. JERRY November 27, 2012
Service was good Service rep on phone was nice but did know windows November 27, 2012
Great warranty - Great service We replaced all our windows and sliding doors with Milgard. Our large picture window had a small flaw between the glass. Milgard replaced the glass in a professional manner. We had a couple of very small items after installation. Thier professional service guys took care of all the issues and made sure that we were satisfied before they left. Very satisfied customer!! November 27, 2012
The Service Tech listened well and cheerfully fixed my problem. In addition, he offered advice on security and cleaning questions I asked him, stipulating those that would not void my warranty. November 27, 2012
Great service Milgard has always been very helpful in honoring their lifetime window warranty November 27, 2012
Prompt, professional relacement of damaged glass. Milgard promptly sent out a technician to replace a glass pane found to be scratched during the installation. the work was performed quickly and effectiviely during the time frame promised. November 26, 2012
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