Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5661 7676
Most excellent service From our initial phone inquiry to the completion of the task, the Milgard service was beyond reproach. Everyone we dealt with was friendly, knowledgeable and anxious to take care of our problem. Thank you!!! October 10, 2014
Could not be any more pleased Dan is an excellent rep. for the Milgard Co. If we ever replace a window or build another home we would only use Milgard windows October 10, 2014
Milgard customer service has been excellent! My home is about 125 miles from the nearest Milgard servicing dealer, yet on 3 different occasions they have provided excellent service, even though my windows were installed back in 2001. The latest was draftiness I felt from several windows on the windward side of the house. I expected to be told that I had purchased the wrong type windows or something like that. Instead, a friendly service guy (Sergey) came out and inspected the windows, had some ideas including complete replacement of two large insulated glass panels, and installation of the "coastal package", extra sealing around stationary glass. Three weeks later he was back out installing the glass, sealing, and new springs on some single-hung windows. That service call took only about an hour, and they were done, no muss, no fuss, and no cost to me. I do not know yet if this will actually solve the draft problem until winter winds kick in, but I am very happy that they didn't blow off my complaint and came out to attempt a fix at their expense. As the original owner, I bought Milgard in part because of their lifetime warranty, and I'm happy I did. October 10, 2014
Lack of communication The service rep on the phone said he would change out all hardware on up/down windows. I was told the windows made in 2006 had trouble with the hardware and before my warranty expired Milgaurd would replace them. That was what I was expecting. Instead only one window was fixed. I understand that the other windows are working, but I hope they don't break by next April. I was disappointed that my expectations were not met. October 10, 2014
Very happy with service Service representatives were friendly and helpful from my first contact with Milgard until the repairs were completed. The service tech who came out to do the job was on time and prompt in completing the repairs. October 10, 2014
Very quick and professional, not more than 15 minutes to replace a window Very quick at replacing the window. I was impressed. I had to take it back out again though to wash it, as there was some glue or sticky stuff on the outside glass. Overall, it was a pleasant experience to have the window replaced. Thank you. October 9, 2014
Bad windows, service and company! We have 16 windows installed and have had nothing but problems with them, Starting from the very poor installation. When we called customer service we spoke to a snooty women who told us it would take OVER A MONTH to get a technician out to fix the problems! BUYER BEWARE! October 9, 2014
Great product ,, fair revice.. I am not sure that I should be the one to complete this survey. For the most part your sales team in Logan are great. Went out of their way to make sure that I was happy with my purchases. They even line up a contractor that I should call to handle my remodel. who turned out to be a great source and took care of my every needs. He never left my house with out making sure that I was completely happy with his work and professionalism Now to your service, Having been in providing service for almost 40 years. I know how to take care of the customer and make them feel that I had done everything that I could do to resolve the problems. In my dealings with your service department, you are not the service minded I think that you feel that you are doing a great job but I can tell you. you have a lot to learn, but then maybe you are just happy to have the sale and maybe you will not have to deal with the customer again. Who knows. I will tell you this. We are very happy with the product and so I guess I'll have to be happy with that October 9, 2014
A Customer Service Disaster 4 of my windows were not closing properly and I had a "lifetime warranty" on these windows. I was on hold for about 10 minutes before I could talk to a customer service rep. Then was told that I needed to give them specific window numbers before they could send a tech out. I called back and was put on hold another 10 minutes before I talked to someone. I gave them the exact window numbers and was told a tech could come out in about 3 weeks, that they would give me a 2 hour window, but would not give me that 2 hour window until a day before they came out. They never called to give me the 2 hour window, the tech did show up on the day promised but at a time I was not home. Our nanny let him in since I figured they had all the window numbers and I did not need to be here. I came home that night and 1 out of the 4 windows were fixed. October 9, 2014
Field technician was great, Scheduling not so much It took a few months and several follow-up calls before a service technician was scheduled, but once he came out he resolved the problem in a matter of minutes with no mess. October 9, 2014
All communication with staff and service were timely and professional. However, it took 73 days for the final install Our service call was for the replacement of three windows due to broken seals. Overall I was happy with the process and service provided by the Milgard team. The only issue was that the first two installs had the incorrect windows, stretching the final install to take over 60 days. Each person I was in contact with was very helpful and professional and won't hesitate to contact them in the future, if the need arises. October 9, 2014
Service to 10 year old window was GREAT. I feel protected After 10 years 1 out of by 12 Milgard windows needed service. This was done in 15 minutes with NO impact to window frame, walls or stucco. He even checked out another window to insure there was no additional issues. I sleep better October 8, 2014
Excellent job!! Among the very best service calls we've ever had for anything, in any of our homes. Hope all of your service techs are as knowledgeable, professional, and friendly as Cornelio. October 8, 2014
The service was excellent! The technicians arrived at the time expected. They performed the services covered under the warranty. They were very professional in all aspects of the services provided. I was impressed with the short period of time it took them to complete their work. October 8, 2014
Overall experience positive. Our location is a little rural, so it took a few scheduled appointments. First time they couldn't find it, second time they didn't have the gate code, etc. I won't comment yet on the quality of the repairs until some time passes, but the service was very good. October 8, 2014
Good job! Technician was prompt, courteous and fast. He did not leave a mess. October 8, 2014
Todd is an amazing problem solver and is a terrific representative for Milgard. You are so lucky to have him on your team!!! I think I said it all in the summary. Excellent, worry-free service! October 7, 2014
Milgard's service was excellent. We had Milgard skylights that were 22 years old were the seal was beginning to fail. It was easy to contact Milgard and arrange to have the skylights replaced. We previously had a patio door replaced. Milgard does a great job standing behind their warranty. October 7, 2014
Service & Product excellent Milgard is a great company that stands behind their product. Never any hassles getting a service call and always had the most professional repair people..They stand behind the "lifetime warranty" and any problems have been resolved to my satisfaction. Thank you Milgard for a great product and service!!! October 7, 2014
Technician was excellent. Time between placing service and arrival date too long. Price of parts high and price for labor unresonable - less than one (1) of labor billed at $300! Again, tech was excellent. October 7, 2014
The service was right on time, and Excellent! Milgard once again does a great job of taking care of my windows October 7, 2014
Job well done! Initially I had gone on-line to resolve this issue with no response. However, after a phone call (weeks later) I was taken care of in short order. I still recommend filling out the forms on-line but, a follow-up phone call would be wise. The representative on the phone was able to pull up all my information which I believe expedited a service call date. The confirmation call was a day earlier than indicated. A window (no pun intended) of 9:30 to 11:30 was given and the technician arrived at 10:15. He was friendly, efficient and left a clean work area by 11:00. All-in-all, a very pleasant experience. The window is beautiful and perfect again. Thank you so much for your integrity. October 7, 2014
Excellent Quality service even after 14 years I am very very impressed that Milgard quickly came out and replaced a broken handle and two rough sliding doors even after 14 years have passed. They are true to their word. Excellent experience. They are first rate! October 7, 2014
Awesome service!! I was very impressed on the promptness on the fixing of the windows. October 7, 2014
People are nice, results couldn't be much worse. Contacted MG on 9-17. Nice conversation, on site scheduled for 10-3. I sent all the original order detail with all take-offs to MG and all detail-ie Ultra FG, Low E, brown tone exterior, white interior, argon, sun coat max, etc. I asked specifically if the information provided was enough for order for replacement to be correct. No responses to my email. The confirming post card had wrong name, wrong address. I called to advise that and asked again if the information provided was enough to have correct window show up. No response. The field person showed up on time, nice person. Had wrong window, wrong size, wrong spacer, no gas filled, not even close match for replacement. Said he could be back in a week or 10 days. Next contact says appt set for 10-24. Im only hopeful that will go well. October 7, 2014
As promised. Repair person was polite - yet to the point. Made an appointment to replace my Milgard window, they confirmed, arrivied on time, fixed the window nad were gone in under 20 minutes. If only all things in life worked as smoothly as your warrenty! October 7, 2014
Window Service was outstanding Service & Rep were outstanding. He was prompt & fixed the issue with the springs quickly. I am glad I got Milgaurd Windows! October 7, 2014
Great Service. Would recommend Great. Technician contacted me at the time expected. Was very gracious in waiting for me to arrive. Had the problem fixed in just a few minutes. Was very professional and courteous. October 7, 2014
We finally got it togther :) Great product, service and suppport. On two windows the interior trim moulding was cracked. Milgard was very reaponsive and did not miss their appointment window. The problem was they kept sending the wrong replacement parts. WE both hung in there and it got resolved. The windows and door look GREAT. October 7, 2014
Excellent! Over the last seven years we have installed 20 of your windows. They have well served the purpose of improving our household heating and cooling efficiency! There have been two or three minor problems with the windows all of which have been promptly and effective dealt with by your maintenance staff with no cost to us. Such service is rare and much appreciated. Thanks. October 6, 2014
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