Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5091 6909
The service was great Milgard really stands by its warranty. I first contacted Milgard about the problem by e-mail and received a telephone call that same day to initiate the process of fixing the problem. Everyone was professional and efficient, especially John and Shawn, the home service tech's. July 26, 2014
Milgard window I had warranty work done on a window that failed and the service process worked well. A small improvement in the upfront communication would have made the whole experience excellent. I am very happy with the Milgard windows I have in my home and the windows are performing well. July 26, 2014
Exactly as promised! The initial call was simple, the scheduling was easy, the service call took less than fifteen minutes and the tech gave me further information about the product. I am very satisfied and if necessary will call again. Very good product support! July 26, 2014
Great service The window was not an easy fix . The service man did a great job July 25, 2014
Repair Repair was completed in a courteous and timely manner. No complaints whatsoever. July 25, 2014
Great service The only issue that we had was the time scheduled to fix the window, being too late in the day. July 25, 2014
Top notch service I was very pleased with my service from Milgard. The repair technician was prompt, professional and competent. July 25, 2014
Hiccups, but good overall We contacted Milgard to replace several windows in our 13-year-old house. Two of the 13 we had replaced had a unique grid between the panes, and it took 3 tries to get the grid correct--I lost two hours of work each time I had tom come home for the install, only to find that the grids were done incorrectly. Otherwise, the technicians were great, and overall the job was well done. If you have custom cuts or grids, photos with measurements are recommended! July 25, 2014
Excellent Service Tech The service tech, Juan, is extremely courteous and professional. Highly recommend him. The service rep while polite and professional seemed to get the order wrong. This is the second time the order was wrong and I also didn't receive a call the day before indicating the estimated time of service. Not sure if both times was the same service rep, but this is unusual from the prior years of excellent service from Milgard. July 25, 2014
Excellent service! Since many people don't wear shoes in the house, it would be nice for the service person to put those plastic booties over his shoes. July 25, 2014
Milgard windows Life Time Warranty is for REAL!!! Thank you Milgard for replacing my windows, love them July 25, 2014
replacement of foggy window I was amazed at how easy it was to identify a problem, get a response, have an appointment set up, have the replacement window delivered and put in. It was efficient, great service. There was no red tape, they guaranteed the lifetime window and stood by their guarantee. I was very impressed. July 25, 2014
Highly appreciated. Wish we were as clear on the warranty as the warranty deserves. We received most excellent appearing replacement parts as soon as possibly after the company was notified of our issues. July 24, 2014
Service Great! I am so impressed with Millgard. Twice now they have honored their warranty (lifetime) I have had wto seals break in the 15 years I have owned my home and they have replaced the windows. No issues. Really classy outfit! I feel grateful to have them as the installers of my windows! I highly recommend them! Cathy July 24, 2014
Great notifications, fast efficient service I appreciated the email reminder about my appointment, which even included a photo of the service rep who would be coming to my house. Todd called me twice to confirm the service and offer an earlier appointment. He was friendly, organized and efficient. He completed the service very quickly and I'm pleased with the results. July 24, 2014
All smiles! I am totally satisfied with the performance I received from Milgard. I called and reported a problem with one of my windows, which is about 20 years old. A rep from Milgard came to my home a few days later, and quickly assessed the issue. There was no pushback whatsoever! He informed me that a replacement would be ready in a couple of weeks, and that I would be notified a couple of days prior, to make sure that I was ok with the schedule. Everything went like clockwork! July 24, 2014
Milgared Gets It Right First off, you can't beat the guarantee: lifetime satisfaction. I have had a few window units fail over time - that's apparently expected - but Milgard's replacement guarantee is top-notch. Today's service call is a perfect example. The technician arrived exactly when he said he would, and got two windows replaced in half an hour. He was pleasant, courteous, and left no mess behind. I would not hesitate to recommend Milgard products or services to my family and friends. They have the recipe for lifetime, satisfied customers. July 24, 2014
Couldn't be happier with Milgard's service. After I contacted Milgard, they were quick to respond and schedule the service. The Service Tech showed up on time, notifying me in advance of his arrival. He identified the problem immediately, obtained the necessary parts from his truck and corrected the problem in minutes. I am totally satisfied. July 24, 2014
Milgard stands behind their product! I would only buy Milgard windows. The house is 25 years old and they fixed all of my windows, including replacing windows. Wonderful service and if we built another house we would only use Milgard! July 24, 2014
Excellant product, good service. I love the life time window replacement. If the seal leaks, it is replaced with no hassle at all. They come when they say and do the work efficiently. July 23, 2014
Completely satisfied We've just upgraded some of our windows from clear double pane to low-E solar tint. It is an amazing difference in how cool the rooms stay. Part of our home is fully south west exposure. The temps in those rooms were almost unbearable whereas now it is a pleasure. This organization is really professional and I'm completely pleased with the installation. I would recommend them to anyone! Thank you! July 23, 2014
Your warrantee is great, your service techs are great Hello, Great that you stand behind your products !! I will never buy a window from anyone else. Two tech men here today were so polite and nice to meet. Very quick getting the job done. The beginning phone calls took some time but all worked out well. Thank you. July 23, 2014
Superior Service Technician Michael Alcaraz has been to home twice to correct loud wind hissing noise in our new home. Twice he has been excellent with knowledge and service provided. I would welcome him into our home anytime! Thanks Michael! July 23, 2014
Service work was excellent All contact with service rep was via email; no phone calls Email response time was good, but rep requested pictures of damaged linkage and then could not find them when sent. Had to resend. Repair person was given wrong address for house; had to call us to get proper address. Arrived promptly after phone call. Repair person said he had not seen pictures sent to Milgard. Other than that, repair visit was great. July 22, 2014
Fantastic service, very quick, friendly and efficient. Kudos!!!! Thanks so much for the quick, friendly, professional service. Couldn't be happier! July 22, 2014
Excellent In-Home Tech The Tech was very courteous and was careful and efficient when doing the work. I did not like having to wait over three weeks for an appointment but we survived. There was some communication problem with the placing of the work order as the Tech arrived with balancers which were at least 8 inches shorter than the dimensions I entered on-line and repeated to the individual who made the follow-up telephone call. Fortunately the Tech had enough balancers of the correct length on his truck. We are very pleased with the service provided. July 22, 2014
Great service! The technicians were very professional. They actually had to replace the same window twice as the second one had some kind of defect. They told me about it as it would have taken me some time to notice it. All in all we are very glad we chose Milgard windows when we built our home. It is hard to beat a lifetime guarantee with this type of service. July 22, 2014
Good service I had a window that needed to be replace due to mold growing between the glass panes and another that had cracked from the corner for an unknown reason. When I called they were very good at getting back to me. The bummer is that they are pretty busy so I had to schedule it out 3 weeks. The said they would call/email me in advance so I knew when they would be coming out, but I didn't hear from them. I called them the morning of service and was given the drivers cell number and we discussed the timeframe. He called me later during the day to confirm the time and showed up within the time he had given me. He was very quick and polite. I felt very comfortable having him in my home. Overall it was a great experience! July 22, 2014
Service was great The service reps are polite, professional, prompt and really know what they are doing. The in home service tech's are the best I have ever dealt with. I would strongly recommend Milgard ! July 21, 2014
Extremely pleased with prompt service all around! Emailed concern and received a phone call the next day. In one more day I had heard from the local customer service rep and an appointment was scheduled. Very efficient. July 21, 2014
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