Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 6020 8167
Value Added On a rainy Northwest day, our Milgard technician phoned to say they were running behind and asked if we would prefer a late arrival or reschedule. They arrived only a bit late and went straight to work replacing our warrantied glass door panel. They were tidy, the installation is perfect and the added value of the visit was a correction of a the original door installation, so now our doors swing and lock more easily. Many thanks and four thumbs up from us. November 25, 2014
Awesome Service The technician, Robert was on time and very professional. He answered all our questions about the windows that he replaced and our questions regarding other windows and what we noticed. He didn't mind us looking over his shoulder as he completed the window pane replacement. We will pass the word to all our friends about this experience. November 25, 2014
You will NEVER find better warranty coverage and/or performance ! I just witnessed two very professional service men ( Johnny and Scott ) arrive promptly as scheduled, to service a second-story crank-out window and a failed patio slider door latch. New, high quality parts were nicely installed despite our Northwest drizzles, everything is working "like new", and all was accomplished with good humor and obvious technical knowhow. Your warranty service is the best I have ever encountered in the last 50 years ! November 25, 2014
An exceptional service and commitment for happy customers The warranty and service on Milgard windows is above and beyond. I'm a Milgard customer for life! November 25, 2014
Your rep David Stamper - Hawaii rep Want to express for a job well done by your rep David Stamper. He came to inspect the defective slider window and order and set a time and date when he will replaced it. He finished it today and really satisfied with his friendliness and clean job. Thanks again and will gladly recommend Milgard windows to all our friends. Mahalo, Hawaii November 25, 2014
outstanding service! The tech arrived right on time and replaced the window with the seal failure. He then discovered that the new window had a scratch in it, he immediately contacted the factory and they made a new one, which he installed the same day. The turn-around time and response was outstanding! Todd was the tech and he definitely went the extra mile on this job. Thanks again! November 24, 2014
Warranty service good - response time poor. This was an unlocking issue to exit the house. From start to finish, the repair including parts and scheduling took almost two months! Technicians were great - response and scehduling were poor. I think there is a management problem with the process!!! November 24, 2014
Very happy with Milgard and Service Tech's window replacement installation The tech was very professional, prompt to arrive, quick and thorough in completing the window replacement. He was very pleasant and effiicient - clean and courteous, and competent in his work. When I Initiated the warranty Call to request help that call went very smoothly and professionally as well. I am extremely happy with Milgard's responsive & competent support of their product and installation service. November 24, 2014
The whole claim process was smooth and professional. If we were to build again, we would install Milgard windows. They stand behind their product. We have a large home, virtually all windows. We had 3 of them develop a leak within the dual panes. They started a claim process - every aspect of the process was very efficient from the person who began the process, to the person who verified the measurements and finally the two men who did the installation. Everyone was outstanding. November 24, 2014
The sevice techs are great The service tech was great,but had to make two trips because he was given the wrong information from his dispatcher whom I explained several times what he should bring to fix the door.This isn't, the first time this has happened ,either they don't listen or are not familiar with the product line. November 24, 2014
Amazing service and integrity It has been over a decade since the windows were installed, but when I noted that one of them had moisture between the panes and was corroding I contacted Milgard. I am impressed that they stood by their warranty and came out to measure and then replace the window. The service was very professional, and the staff on the phone were particularly courteous and helpful. This is an anomaly in today's corporate world. I am very grateful. Christopher, Seattle WA November 24, 2014
2 out of 3 issues corrected Service staff was able to correct air gap & hing issues, but the defect in craftsmanship was not able to be fixed! November 24, 2014
I am super impressed with Milgard! With one call we got our windows repaired from a fast and friendly service tech! You made this easy. Thank you! November 24, 2014
Home owner missed appointment because of emergency. 8 weeks to reschedule to fix something that is on your end to begin with. That is not customer service that is customer abuse. November 24, 2014
In home fine but telephone response and scheduling were poor When I called in no-one can find which center services my home was in. I live in CA in Newport Coast ( Beach) and they could not find the 92657 Zip " because there are so many" . I got subsequently sent to the Simi Valley center several times despite the fact I told them it was the Temecula Center in needed.... The wait time for an appointment was almost two months which is too long and the woman on the phone did not know the product line. That said the in-house part when very well and the tech was very helpful - thanks! November 24, 2014
Very glad I bought Milgard Windows I am very satisfied with the service from Milgard. I re-hab houses and always have used Milgard windows. I had a deadline to meet and Milgard stepped up to the plate and my house is ready. Thank you. November 24, 2014
great service one of the original windows did not fit based on the measurements I was asked to provide. this resulted in a one month delay to get another window made. if a professional milgard measurement had been made first this could have been avoided. November 24, 2014
Bowed window causing it to catch while closing Problem remedied by installing new pane, stiffened by adding additional piece of glass. The door is harder to open. I remain hopeful the additional weight wont compromise the rollers. November 24, 2014
The service was beyond superb The first person arrived on time and went right to work. Fixed two windows that had come off the track then measured window to be replaced. Very clean and nicely dressed. Finished in less that 20 minutes. Installer for window was so patient with my barking elderly dog. He went right to work, dismantled and replaced window. Both were very friendly and very knowledgeable Thank you Milgard. Your service is le creme de le creme November 23, 2014
No updates When the tech showed up he only checked one window that was sticking but we have another one.Also it's been well over a month and no updates on ordered parts or their installation.So were are a bit frustrated at this point.Thank you November 23, 2014
Super-fast, clean, friendly service Love Milgard. Great, no-questions-asked repair. Friendly, prompt, skilled service. November 23, 2014
Milgard honored warranty! The service department followed through with scheduled delivery time. The technician was on time and professional. The problem was resolved in a timely manner. November 23, 2014
A window repair. I'm not very happy. I've been waiting for a month for my window replacement, which I've already paid for. I was told via email a date on which the repair technician would come. They showed up a day later with out any Notification. The technician was not the friendliest and some what rude. Only to find out the made was to small. I have yet to hear back from them on when I can expect my broken window fix. Is this how you do Business? November 22, 2014
Lifetime warranty may take a lifetime to get fixed. We had two issues - a stuck window on a double hung and a crank came off an awning window. Both needed replacement parts. THAT service call was great. Tech was able to diagnose the issue and said he'd order the parts.... The first time i stayed home from work for the appt, I got a call that morning saying the parts didn't make the truck, and I'd be rescheduled. I wasn't. So after a month I called to schedule the appt for the fix, which required another month to get. I wasn't able to keep that appointment due to work reasons, but the office advised they had a special Sat open as i'd need two techs, and that date worked out great. Very appreciative of the Sat option! The techs came and...they only had one of the 2 parts. The double hung part wasn't needed he said. Just silicon. No..i think there is a part that was supposed to be ordered.....Silicon didn't fix the issue so the 2nd tech looked at it. yup. part needs to be ordered. Apparently it wasn't. Now once again I will wait for someone to call and set up an appointment.....Hopefully by summer the window will be fixed. November 22, 2014
Great customer service and warranty. our home is 20 + years old. Had a leak in one of our large family room windows. No problem, set an appointment. Milgard service rep showed up, window was replaced. Just that simple. Excellent customer service and warranty follow through. November 22, 2014
Replaced window lites damaged by condensation From the scheduling of the initial call to the tech performing the repairs, Milgard exceeded all my expectations. Very satisfied. November 22, 2014
A pleasure Omar has made this an easy process. Our contractor had left the area and it took me a bit of imagination to figure out how to get in touch w/ service. They found my plea online and followed up. The professional they sent, Omar, has done a fabulous job for us. Likeable, on time, knowledgeable and polite. What more can you ask? November 22, 2014
Great service! The service tech came at the exact time that was scheduled! He was very considerate of being in our home. He cleaned up his mess as he went and finished the replacement in no time at all. The warranty on these windows is great. Thank you Milgard! November 22, 2014
Window Repair We called and reported that one of our windows was cloudy and hazy - stuff was inside the window. They came and fixed it. We travel a lot and just got back home to see it for the first time. If they came when they said they were and replaced it the new window is just like the old one. It is cloudy and hazy and the stuff in the middle looks awful. Since we were not here and have not heard anything at all about the window we just assumed they came and fixed it. We had our neighbor come up and unlock the door on the day they said they would be here so he could get inside to do whatever was necessary. We are totally dissatisfied. My husband has called Milgard today and left a message that we need to speak to someone about this. November 22, 2014
Once again, great service We have had our windows & doors for 15 years now, the service when needed has been excellent. Never question regarding cost as the warranty has always covered it. I would without hesitation buy Milgard windows again for any future work. November 21, 2014
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