Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5261 7134
Unsafe product. It is impossible to have any confidence in the product (door) because you can not depend on it to lock. Extremely poor design, and very unsafe. Why wasn't I informed before I purchased this door that there was a possibility that it would not lock, and that I would have to use a stick to try to secure my home? I will have one of my relatives take a video of how this door does not work, how unsafe it is, and upload it to you tube. Respectfully, Richard Simonelli August 17, 2014
Great company Great windowa! The service I got from Milgard was great. They were very responsive. The Service tech was polite, neat and answered all my questions. Definitely will use them when I replace the other windows in my home. August 16, 2014
It was wonderful!!! The service tech. showed my husband how to do a quick fix for the future. He was really nice, and helpful. We were more than happy with his work. thanks again! August 16, 2014
AWESOME! WOW! Impressive customer service! It's great to have a company that backs it's products! The whole process was smooth and the people were great! The service person showed up when they said he would and he was in and out in no time! Great company! August 15, 2014
Only problem was the time between request and service Thank you Milguard for a job well done except for the delay between request and service. Phone service was exceptional. Repairs happened as planned. All personnel were courteous. Installation was competently done. August 15, 2014
very good professional ....................................................................................... August 15, 2014
BB Hole In Glass From Neighbor Kid = No Problem Neighbor kid shoots BB gun, BB bounces across the street, BB puts perfectly round hole in my window. Call Milgard, replacement glass ordered and paid for within 2 days and at a reasonable price, window replaced 2 weeks later when glass was made and able to be delivered and installed. Prompt service, no hassles, and a fair price = Happy Customer! Now, to get the kid/parents across the street to reimburse me... August 15, 2014
J in LG Just thrilled with the way Milgard meets all of its responsibilities for the Lifetime guaranty of its products. Love my windows. August 15, 2014
Professional and Courteous The service technicians that serviced our window/door were on time, professional and extremely courteous. They worked well as a team and finished the work a short time. They were careful to clean up and keep the project area safe. Not much more you could ask for! August 15, 2014
Top Notch Service! One word can describe my experience with Milgard and the service provided: Effortless! All it took was one phone call to request maintenance for a non-urgent repair on one of my Milgard windows. The Milgard representative scheduled the repair and followed up with an email when it was closer to the scheduled date. The repair technician was prompt, professional and knew his 'stuff'!! Thank you Milgard for standing behind your product! August 15, 2014
See below The Service Tech was the best. He was timely, courteous, professional and neat. He knows what great customer service is all about. This was his second trip to our house because the first time he came, the windows he was to install were not correct. Rather than put windows that were not correct, he ordered some new windows. August 15, 2014
Mostly a good experience While I was pleased that my appt. was from 7-8am and he arrived at 7am on the dot, he hit my mailbox upon pulling up to my house. He didn't realize I saw and just pushed it back into place. While my mailbox was old, I still could have gotten by with it as t was, but now had to have a handyman come fix that. Overall he cleared out the track and discovered I need new caulking on the outside which is a nice easy fix. I watched as he was putting everything back together and there was a metal track that he replaced that the sliding door slides on. I watched as he tapped it into place and notice that it wasn't sticking on one end. I moved out of his way and assumed he finished it but now when I open the door, it rubs on that piece that is sticking up, so I will have to have the handyman try to tap it down into place, as well. My handyman is happy I had the backdoor "repaired." August 15, 2014
Milgard could not have made this any easier or better for the customer. First rate Service We noticed some fogging between the glass panes one day - I called Milgard with the required info, they set the appointment and showed up exactly on time a couple weeks later and replaced the glass panel in about 15 minutes or so. Couldn't have been better or easier. Awesome service - Thank you! August 15, 2014
Your service is outstanding Thank you so much for standing behind your products. We are so glad we chose Milgard when we purchased new windows for our home August 15, 2014
From the lady who first took my phone call to the two great guys who installed my windows yesterday -so impressive! The install was challenging and the young gentleman who courageously performed the task -you deserve praise. Loved his " I can do it" mentality. He deserves recognition! thank you, Kathryn August 15, 2014
Great service! Thank you for arriving on time and being so fast and efficient! August 15, 2014
It was fantastic! Your agent was professional, competent and friendly. I would absolutely recommend your company to anyone. August 15, 2014
Excellent, prompt & fast! My window had condensation between the panes, and it turned out to be a defect. The service was excellent - workers came and switched them out in about 15 minutes. Highly recommended! August 15, 2014
The service technician was outstanding!! My only issue was it took quite a while to get my service scheduled. Otherwise, it was a very positive experience. Thank you! August 15, 2014
great service! The repairman came nice and early so I could get on with my day. It didn't take long to replace the window and it looks as good as new:) August 15, 2014
Service was outstanding from initial phone consultation to expertise and professionalism from service technician Jose. I would definately recommend Milgard as their service, support, and responsiveness is outstanding. August 15, 2014
Thank You Your service tech was outstanding! He knew exactly what to do and was very positive about your company and products. A pleasure to have him in my home!! In contrast the woman on the phone was very "legalistic". She threatened that if I had not lubricated the windows properly my guaranty would be voided and service would be discontinued. Not exactly a customer oriented start to a first time service call. August 15, 2014
Great Customer Service! Great customer service...I used their online form for my warranty repair. Milgard promptly called me to discuss the details and setup a date for the repair. Amir (Milgard technician) came to my home...he was very professional and took care of the problem very quickly. August 14, 2014
Took two months to get a service tech here and one window was ordered incorrectly I was surprised when I called to have my windows replaced and they took a month to get a date for me to come fix them. Then the repair date was still another month away. When the service tech came, he was very professional. He apologized to me that one of the windows had been ordered incorrectly and would take another two weeks or so to order again. Milgard has always been prompt before this time. August 14, 2014
The service from start to finish was truly exceptional! The service we received from Milgard was truly exceptional. From the friendly knowledgeable response from our initial call to the skill and professionalism of the installer, We have had Milgard windows in two of our homes and will always choose them for any future installations we may need. Great job!! August 14, 2014
Replacement of window with a bad seal One of our windows seal failed. Replacement of the window was extremely quick. Repairman was professional and prompt. We could not be happier with your service. August 14, 2014
Excellent service and product The two visits I had for repairs and then to replace two window were perfect. On time and polite both times. Thank you so much, Andrea Feist August 14, 2014
Best window service on the planet! We will be looking at Milgard products in the future because the service is unbeatable. Two Milgard techs showed up at the house and one went upstairs to replace the track in the bedroom window while the other one replaced the track in the patio door and installed a new screen door. They were done in a flash. Two other window services told me the upstairs window could not be fixed, and I would have to buy a new window. Not only did Milgard's Superstars fix my window. It was FREE! Amazing. Thank you! Thank you! August 14, 2014
Lifetime warranty My sliding glass door was new in 1995. We started having problems with its track. It was fixed and works great now. No charge to us :-) August 14, 2014
Great Service! We had four single-hung windows installed in December 2013 that had stopped latching. The Milgard service technician fixed these four windows by removing construction debris in a tiny crack that we had not noticed and the windows work great now. The technician also adjusted nine single-hung windows installed in 2002 which had become sticky and made these work nicely. It is great to see Milgard standing behind their products with no questions asked. We highly recommend Milgard. August 14, 2014
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