Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 4525 6136
Milgard is truly a first class organization Milgard is truly a first class organization from the products to the people, we are extremely satisfied and our expectations were blown away by your superior customer service. I had struggled with our (national company) builder to address the problem with the failed windows and they couldn't even tell me who the manufacturer was and the paperwork they included with our warranty book was incorrect, it showed our windows as a competitor product. Fortunately I was able to find your logo by looking closely at my windows and associating it with your company. When I called to inquire if Milgard had installed or manufactured my windows the CSR found my address and specifics in two minutes and in the course of maybe a ten minute call had set an appointment for the tech to come out and install the windows in a very quick turn around/time period. The installation tech was amazing - he was very professional, incredibly efficient and courteous and did a great job installing the four replacement windows under the manufacturer warranty at no cost to us. We are very glad your company is a top notch organization and shines far and away above many companies in the customer satisfaction department. Milgard provided likely the best customer service I've ever encountered over twenty years of home-ownership. Our sincere thanks for your premier service - Delighted Customers - Broomfield, CO. April 11, 2014
Service was excellent! Could not ask for more. Service tech was very professional and knowledgeable. We were impressed that he put on booties before entering the house. We were very satisfied with the service provided by Milgard. Thank you. Vicki & Ken Wish I was aware of your warrenty as I ordered and replaced patio door handle through Ace Hardware, and it cost me a few bucks. April 11, 2014
Nice work! Vlad, the technician who came to our home was friendly and professional. He took the time to inspect all the windows and even clean the sliding door runner (the metal piece where the sliding door sits) after finished replacing the windows. We are so glad we choose MiIgard Windows for our home. Great Job! April 11, 2014
Great from start to finish All it took was one phone call and my faulty window was replaced asap. Thanks, I would never purchase anything but a Milgard Window product. April 11, 2014
I love the way Milgard stands by their warranty. Our windows are 8 years old and have performed excellently all these years. Only now, the seal failed on 1 of the windows (out of 15 Milgard windows in our house), and Milgard promptly and efficiently sent someone out to repair it. No questions asked. April 10, 2014
The Service was prompt. I needed a replacement window due to the failed seal that fogged the glass. The window was under warranty. Milgard set up an appointment to see the failed window that same week and replaced the window the following week. Milgard called me the day before the installation to inform me of the 2 hour window of arrival. I was pleased with the service and warranty on Milgard windows. April 9, 2014
Great Job Excellent job, the guys came in and got the job done quickly despite the challenging conditions of the window being up high on a steep slope. April 9, 2014
Best service I've experienced. Our windows are about 7 years old. Three narrow windows have had the margins bow in obstructing the view. Another large window was cracked from the corner into the interior of the pane. Our vendor asked for some numbers between the panes of glass. Once our vendor contacted Milgard with the number, Milgard knew the window dimensions and makeup and the replacement was as easy as can be. The only glitch is that Milgard made 2 trips because only two windows were shipped the first time. Within 2 weeks, all of our windows were replaced free of charge with no questions asked. The tech's were quick, pleasant, and created no mess. I've never experienced such good service. Thanks Milgard! April 8, 2014
I would recommend Milgard Products in a minute - Excellent!! They stand being their product and the service we received was beyond comparison with any we have ever experienced. From the very first call, Aaron was helpful, assistive, and paid great attention to detail and follow-up! The service people that came to our home were professional, quick, polite, and informative. Milgard provides excellent service and product!! Mike (and Kris) Poulos April 7, 2014
DISAPPOINTED IN PRODUCT AT THIS POINT Your product looks nice, but have had technicians out to the house at least 3-4 times, at this point I have lost count. A technician was there again today with new screens because the original ones won' t open. I have waited almost 3 weeks for these and now this tech says this is not the problem. The window open if the trim is taken off!?!?! He said that this is a new product so they are working thru the issues, but I am unhappy with paying that kind money 3 months ago and still have windows that are not right. April 7, 2014
Super happy! I thought I was going to have to pay to get my window fixed and was fully prepared to. The woman I spoke with helped me to determine if the windows were still under warranty, I had no way of knowing as I recently purchased the house. We determined that they were and she sent a tech to the house. She said it would take about five minutes and I was highly skeptical, but to my amazement, the tech was in and out in five minutes, maybe less. Super nice guy and professional. I was just blown away with the whole experience. I am so happy I have Milgard windows. Thank you, Dan April 7, 2014
Service could not have been better These People have their act together. They do a excellent job from start to finish. Perhaps the only decent customer service left in this country. PJN April 3, 2014
AMAZING SERVICE-HAVE MILGARD IN ALL MY HOMES!! LOVE YOU GUYS! BETTY WHO SETS UP APPOINTMENTS IS THE SWEETEST LADY EVER AND RON WHO INSTALLS OUR WINDOWS IS ABSOLUTELY WONDERFUL. WE LOVE YOUR SERVICE SO MUCH WE HAVE YOUR WINDOWS IN ALL OUR HOMES. WE ARE BUILDING A SEPARATE GARAGE/GUEST HOUSE AND I'VE ALREADY INFORMED THE BUILDER THAT WE'RE USING MILGARD AGAIN!! THANK YOU SO MUCH, AMAZING COMPANY, AMAZING SERVICE!! April 3, 2014
Servie department needs organizational help After purchasing and installing new windows throughout the house, two windows were identified by the installer as having defects. Replacement windows were immediately ordered. About two weeks later I receive a phone call stating the replacement windows were going to be installed the next day. No prior calls had been made to arrange for this replacement and rescheduling was needed due to work commitments. On the day of the reschedule, again no one called. I called them only to find out they had the wrong phone number for me and had been unable to reach me. Could they come any way? They did, but again one of the replacement windows had a defect. Another was ordered and installation scheduled. When no call was received the day of scheduled install, I again called and was told the tech had tried to call, but had an invalid phone number. The records had not been updated! I called the tech's cell and asked when he was coming. I was told since he had been unable to reach me earlier he no longer had time to perform the repair. I left a message with service regarding my displeasure. 15 minutes later the tech arrives to install the window! Awkward, but ... I asked the tech to please make certain phone number gets updated Then, 2 days later I receive an email from the service department telling me there appears to be a problem with my phone number, but they have my replacement window ready to install, could they please come out that day. What?! I love the windows, but clearly your service department needs help getting organized. April 1, 2014
Very thorough After calling to get a window replaced in our living room, Shawn came out and looked over the whole house. He ended up replacing NINE windows he viewed as in need of maintenance. Very thorough by looking at the whole house instead of just the requested repair and very quick when the repairs were made. Milgard was great to work with and I appreciate them standing behind their warranty! April 1, 2014
We had a great experience with Milgard Windows! We had some balance rods exchanged after 9 years in our house and a large window pane replaced. Our windows work like a charm now and our new window pane looks great. Thank you for great service and especially for great warranty on your products! March 31, 2014
Great service We have had alot of issues with our Milgard windows and are so happy to have the replacement windows ,lifetime. Milgard has been prompt to replace our windows and very professional. We appreciate their response and for replacing our windows in a timely manner. Thank you so much! Jim Anderson March 31, 2014
Great windows - great service! I didn't call. I submitted the request online, which was nice, but a but hard to find. March 31, 2014
Every good thing I heard about Milgard was true - thank you guys!! My whole experience with Milgard has been a joy. My rep Jeff was really helpful and talked me through the whole project. I am building my own house, for the first time, from the ground up, so have no prior experience, but he made it all sound easy. He helped me choose which windows would work best and advised me on my rough cuts and exact measurements. They delivered on time, to my remote part of the world, in rural Oregon and I installed them myself. The house looks great - I love the patio doors looking to the ocean - it's a dream come true - thanks you guys for making that part so easy. Jonathan - Bandon, Oregon. March 28, 2014
Very Professional! Excellent service. I couldn't have done any better myself! March 27, 2014
difficulty arranging initial appointment for window replacement,need for second appt Difficulty getting a commitment to definite scheduled time for install of replacement window panes. I needed to take time off from work to be present at appt. Windows replaced well w/ excellent technician but one window was delivered incorrectly thus needed to make second apt for this to be installed/replaced. Not easy to get a Saturday appt for this but eventually was able. Windows are excellent and Milgard stood by their warranty without any problems. Technician photo was emailed w/ appt confirmation date/time so felt confident when he arrived. Tech was EXCELLENT -knowledgable, neat and efficient, kind, professional!~ I recommend Milgard to anyone who needs replacement windows. We've had them installed to replace all windows in 2 homes now. March 27, 2014
Very efficient and professional. Aaron showed up at the house on time and completed the task of replacing two windows and cleaning up in about 15-20 minutes. He was polite, professional and efficient. I highly recommend Milgard service. March 27, 2014
Leaking seal on Window As always, Milgard customer service is superb! Short delay in service personnel returning initial call (called Weds. got call back Sat am 9:30am) may have been due to dealing with rep who does not routinely cover my area. However, Kudos for going the extra mile and calling to schedule appt on a Sat (presumably a non-work day!) Anyone reading this should not hesitate if considering new windows from Milgard. March 27, 2014
never heard from anyone at Milgard!!!! Online service request didn't work. Zero response. March 27, 2014
We were thrilled that they decided to warranty the window. We struggled to get the In-Home Service Tech to follow the simple instructions we left over 5 times saying to call us before they get there so we could come let them in. They would show up unannounced and leave a business card and leave or not show up at all when we took off work to wait for them. March 27, 2014
Migard stood behind their product and fixed broken door handle The good: The slider door handle broke. I called and they set up an appt window of 2 hrs. The guy showed up and was gon in 15 min.Great! The bad- Milgard doesn't warranty the screen door in any way shape of form. I can't get a replacement handle w/o buying a whole new door. March 26, 2014
Great service from Milgard! John came out as scheduled and replaced our windows. He expedited the service as there were issues and he wasn't sure he could finish the job today but came back within an hour and completed the job. March 26, 2014
Excellent product & service The technician was out today, March 26, 2014, in install our window. He was prompt, friendly, professional, very accurate and careful. We were totally pleased and happy with both the new window and his service. March 26, 2014
Tom and Tiffany were helpful, knowledgable and professional. I was pleasantly surprised that my Milgard windows and doors have a life-time warranty for as long as I own my home. Excellent and professional service. Thanks Milgard. March 26, 2014
Professional/great service We had a problem with a Milgard window that was installed years ago. Made contact with the service department through there website. Within 48 hours the new window was on order and replacement day was set. We found the entire process, (initial contact thru installation) to be extremely professional. It's refreshing to work with a company that stands behind there product AND really understands what customer service means. We highly recommend Milgard. March 26, 2014
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