Milgard Service

Milgard Service

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Milgard Service 4.7 5 5494 7455
Still waiting for the replacement windows!!!!! The initial service request took over 6 weeks to complete before Milgard sent their service agent to my home for evaluation of my problems. The service agent was very professional, prompt on the appointment, and knowledgeable about the defective windows and failure to the glass seals. The service tech serviced the window tension springs with on the truck supplies. He took measurements of the required warranty replacements and advised they would manufacture the replacements and install them at ' no charge'. I am still waiting for the replacement windows and their installation. I withhold my final service comments until the process had been completed... 9/19/14 September 19, 2014
All Good! I initiated the service call via their website, which they followed up with a phone call, then received an email a few days prior to my appointment with time & even a photo ID of the tech to do the service call. The work was done on time ,by neat, clean & professional service men. All good! September 19, 2014
Remarkably good service We didn't actually get to experience Milgard's window replacement warranty because it turned out not all the windows in our home are Milgard. The service person showed us how to differentiate Milgard and non-Milgard. We asked about replacing our non-Milgard with Milgards but he advised us that would be too complex/expensive and advised us on how to go about getting the non-Milgard windows replaced. He was so helpful that my husband, who is not easily impressed, wanted to change all the windows on our South Carolina home to Milgard. Sadly, Milgard isn't available in that State. September 19, 2014
Service was Great Thanks to my neighbor who had her door fixed I set up an appointment to get my door done. Great company. September 19, 2014
Window Replacement I have had windows replaced twice from Milgard. They are friendly, prompt, efficient, on time and courteous. Couldn't be better. Lynda September 19, 2014
Service remains incomplete We're still awaiting for the service technician to return with the correct part to install in the window to make it operable again. I will have to call Milgard again to inquire about the status of the part and when the technician will return to complete the job. The frustrating part is the lack of communication from Milgard. September 19, 2014
Amazingly fast window replacement! The service crew called ahead to say they were about 20 minutes out. They spotted the failed window as they were driving up to the house. Between the service fellow on the outside and the the one inside, they had the failed window out and the new one in extremely fast. They checked their work, cleaned the new window and were gone to the next call. Very professional workers. September 19, 2014
Excellent service!! When I put in a request for service I got a quick response from milgard rep. Tech called before he came out and was able to come early. Tech was professional and fixed the windows quickly. Thank u milgard!! September 19, 2014
Excellent Service When our sliding door window broke suddenly and unexpectedly -- 14 years after installation, Milgard promptly helped us get it replaced. They had records of our original purchase and the dimensions needed to replace it. The first rep I spoke with was able to handle everything for me. Very easy, very professional. We are impressed with Milgard's warranty and the ease with which the broken window got repaired. The in-home Service Tech arrived when scheduled and completed the work quickly. Very impressive! Thank you! September 18, 2014
Fantastic!!! What a pleasure! This was just all around great customer service. September 18, 2014
great warranty I called about one window and the tech looked around at all the other windows. He found another window that was "going to" start peeling. They replaced both. September 18, 2014
Great warranty I can't imagine a better warranty. Milgard stands behind its products. September 18, 2014
A problem with one window After approx 18 years, we had a problem with one window that developed a haziness between the panes. The window faces a fierce Southernly wind and rain through the winter months. With one phone call, Milgard took care of our situation in short order. The attendant was polite, knowledgeable and answered all our questions plus doing a first rate job! Thank You, Milgard! September 18, 2014
The service was excellent, except for the field tech. In Home service rep was put out because I called for replacement of failed units even though the window didn;t have crystals present. Problem was moisture between the glass and he tried to tell me all glass will have this problem. Well my other windows don't have that problem. They shouldn't if they are a sealed unit, right? Anyway, he was upset that he had to replace them. After that I told him as far as I was concerned he could just take his windows and leave. He said, "well I'm here and I have the windows so I might as well replace them." Bad attitude toward the customer. September 18, 2014
GREAT JOB WEBBER THOMAS AND ASSOCIATE WERE VERY PROFESSIONAL AND VERY CONSIDERATE. I HAVE WORKED WITH A LOT OF PEOPLE IN MY PAST THESE TWO PEOPLE RANK ON TOP OF LIST. THAN YOU September 18, 2014
Major issue was poor quality control at the factory. Had 14 windows installed including 2 patio doors on a 1970's two story house. It took over four months to get the quality of windows we paid for. Service reps made five visits trying to install windows that were not flawed by debris between the panes or fingerprints between the panes, as well as scratches on the outside. Thankfully they made them right, but it took persistence and patience on everyone's part. Overall, they are lovely windows and we are very glad we made the decision to replace the old ones. September 18, 2014
Awesome service ! the technician Jose was a competent person with pleasant demeanor and did an excellent job. September 18, 2014
Pleasantly Suprised Had to have warranty work done for one window. I am always skeptical of a companies warranty claims. But, I called to report the problem and the response was excellent, no problems, just took care of the problem. Ordered the replacement and the field tech was scheduled. The replacement took ~15 minutes, the tech was in and out. I have found it rare to experience this kind of customer service with any product and based on my experience with this company and the windows, I would purchase these windows again. September 18, 2014
The service was good and quick Service was very good. Window which need fixed were fixed quickly. September 16, 2014
poor warranty apparently lifetime warranty only applies to the original purchasers. 3 failed Windows after 12 years. September 16, 2014
Service was exceptional and professional The warranty and service Milgard provides is top notch. Very pleased with the windows and the service we have received,when needed, is above and beyond Thank you September 16, 2014
Great dealer great Milgard customer service! Absolutely the best customer service you could hope for! I am a contractor in the Olympia, Wa. area and have used Milgard windows on my last few projects. I found that Kell-Chuck glass carried the product and have used them exclusively for the last few years. They are fantastic and have exceeded my expectations time and again. On the latest project we used the fiberglass framed windows in a dark bronze finish, they arrived in a timely fashion and look great on the house! One of the upper floor casement windows was damaged in shipping and needed to be changed out after install, not a problem, my rep. Dalora from Kell-Chuck was right on top of things and the Milgard customer service repair guy was there two days later to get things fixed. Truly a great product and a fabulous dealer. From the front counter staff to the manager Kell-Chuck glass and Milgard windows are a great combination! September 16, 2014
The install was perfect, quick and easy. I am very impressed and would do it again if I had too. The install was perfect, quick and easy. I am very impressed and would do it again if I had too. Nice work Milgard! September 16, 2014
Professional, friendly staff, but wait time and order correctness could improve I appreciate the warranty on my Milgard windows, and I've made claims five times. It usually takes 6 - 8 weeks from the time I file a claim until new windows are installed. The last claim was because three of my windows had broken seals. When the tech came to install the replacements, all of the windows were made with the wrong grid style. The tech was professional and very apologetic. However, it's hard for me to take off work so I was disappointed that the repair needed to be rescheduled. September 15, 2014
Work completed quickly and satisfactorily. The technician arrived about a 1/2 hour before the scheduled time frame we were given. He replaced the faulty window in less than a half hour and did a fine job. Have always been satisfied with service work completed by Milgard. September 15, 2014
Quite pleased with service. The service people were experienced and knew what they were doing. However, we wish they would have either 1. removed shoes when entering house or 2. wear shoe booties so as not to track outside dirt into house. September 15, 2014
Well done! Our service technician was punctual, polite and able to accomplish our repair in less than 10 minutes. Thanks! September 15, 2014
average The tech fixed the problem but cracked the strip on the outside of the door to get to the lock that needed to be replaced. The cracks are minor but I think a little more care could have been taken so that no damage, however minor, would have occurred. I asked him about a replacement strip and he stated that Milgard does not carry that part. Again, another reason to be more careful when removing the strip. Also, there was some confusion as to whether I had the part. I was told he would have the part and he did find one in his truck. I don't know what would have happened if he did not have the part. Another one month wait for service? My door lock is fixed which was the main goal but overall only average service. September 15, 2014
Outstanding service was provided. Jeremy Richmond, Milgard Field Coordinator called 15 minutes prior to the scheduled time frame and upon arrival quickly resolved problems on our French Door Screens and Casement Window. He's a subject matter expert on Milgard Products and provided outstanding service. Thanks Jeremy and the Customer Service Staff for your assistance and fast response. September 15, 2014
This was a great service I was thrilled to hear that my windows of ten years were still under a lifetime warrenty. The replacement windows are wonderful. Thank you so much for this service. September 15, 2014
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